Question: Q: Error code 3403D on iMac
iMac 21.5″ Mid-2010 Model 11,2 3.06 GHz Intel Core i3 Yosemite 10.10.5
This thing has been a terrific workhorse for nearly 7 years. Only thing I’ve had done was a new power supply in 2013.
It’s freezing intermittently — I can move the cursor but that’s all — it doesn’t activate anything. I have to restart.
So I tried to run AHT but it won’t run. Tried to run it from the internet (Command D) but again no luck — except this time it gave me that error message. Does anybody know what it means? And what I should do about it — and about the freezing?
iMac, OS X Yosemite (10.10.5)
Posted on Apr 5, 2017 10:51 AM
All replies
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Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.
If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.
Apr 5, 2017 10:55 AM
EtreCheck version: 3.1.5 (343)
Report generated 2017-04-05 11:09:33
Runtime 3:35
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
freezing requiring manual restart, and when I try to run AHT I get error code -3403D
Hardware Information: ⓘ
iMac (21.5-inch, Mid 2010)
iMac — model: iMac11,2
1 3.06 GHz Intel Core i3 (i3) CPU: 2-core
4 GB DDR3 1333 MHz ok
4 GB DDR3 1333 MHz ok
4 GB DDR3 1333 MHz ok
4 GB DDR3 1333 MHz ok
Bluetooth: Old — Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
ATI Radeon HD 4670 — VRAM: 256 MB
iMac 1920 x 1080
System Software: ⓘ
OS X Yosemite 10.10.5 (14F2109) — Time since boot: less than an hour
Disk Information: ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1) : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (179.34 GB free)
Recovery HD (disk0s3) [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
USB Information: ⓘ
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
LaCie LaCie Device 640.14 GB
disk1s1 (disk1s1) : 32 KB
La Cie (disk1s3) /Volumes/La Cie 2 : 640.00 GB (49.06 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Configuration files: ⓘ
/etc/sudoers, File size 2299 but expected 1275
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/StartupItems/BRESINKx86Monitoring
[not loaded] com.bresink.driver.BRESINKx86Monitoring (8.0 — 2012-03-31) [Support]
System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 145 Apple tasks
[running] 62 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 134 Apple tasks
[running] 81 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-05-05) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-10) [Support]
[running] com.brother.LOGINserver.plist (2016-11-27) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-13) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-10) [Support]
[loaded] com.adobe.fpsaud.plist (2017-02-28) [Support]
[running] com.easeus.dataprotectbackup.plist (2016-11-07) [Support]
[loaded] com.google.keystone.daemon.plist (2017-01-23) [Support]
[loaded] com.microsoft.autoupdate.helper.plist (2017-02-12) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.tclementdev.timemachineeditor.scheduler.plist (2016-11-04) [Support]
[failed] com.trusteer.rooks.rooksd.plist (2012-02-03) [Support] — /Library/Rapport/bin/rooksd: Executable not found!
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2014-11-01) [Support]
[failed] com.adobe.ARM.[. ].plist (2015-09-01) [Support] — /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[failed] com.adobe.ARM.[. ].plist (2015-02-01) [Support] — /Volumes/La Cie 2/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[running] com.amazon.music.plist (2015-05-10) [Support]
[loaded] com.divx.agent.postinstall.plist (2012-01-16) [Support]
[loaded] com.wondershare.mobilegodaemon.plist (2015-03-29) [Support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2010-03-29) [Support]
[loaded] uk.co.canimaansoftware.clamxav.clamscan.plist (2016-04-23) [Support]
[loaded] uk.co.canimaansoftware.clamxav.freshclam.plist (2016-04-23) [Support]
User Login Items: ⓘ
ClamXav Sentry Application
Microsoft Database Daemon Application
(/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
BOINCManager Application Hidden
Internet Plug-ins: ⓘ
Default Browser: 600 — SDK 10.10 (2015-07-16)
AdobePDFViewerNPAPI: 15.023.20056 — SDK 10.11 (2017-01-19) [Support]
FlashPlayer-10.6: 25.0.0.127 — SDK 10.9 (2017-03-14) [Support]
QuickTime Plugin: 7.7.3 (2016-12-13)
Flash Player: 25.0.0.127 — SDK 10.9 (2017-03-14) [Support]
PepperFlashPlayer: 25.0.0.127 — SDK 10.9 (2017-03-14) [Support]
iPhotoPhotocast: 7.0 (2010-09-03)
AdobePDFViewer: 15.023.20056 — SDK 10.11 (2017-01-19) [Support]
SharePointBrowserPlugin: 14.7.1 — SDK 10.6 (2016-12-16) [Support]
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Safari Extensions: ⓘ
3rd Party Preference Panes: ⓘ
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 319.91 GB
Total number of backups: 18
Oldest backup: 1/3/16, 4:35 PM
Last backup: 12/18/16, 8:21 AM
Size of backup disk: Too small
Backup size 0 B ⓘ
Top Processes by Memory: ⓘ
1.30 GB Google Chrome Helper(7)
986 MB kernel_task
688 MB mds_stores
229 MB Google Chrome
Virtual Memory Information: ⓘ
11.72 GB Available RAM
8.63 GB Free RAM
4.28 GB Used RAM
3.09 GB Cached files
Diagnostics Information: ⓘ
Apr 5, 2017, 10:26:34 AM Self test — passed
Источник
Apple HW Test error code -3403d
pvlucasz
macrumors newbie
I’m currently trying to run an apple hardware test on a mid 2010 21.5″ iMac running osX Mavericks as the iMac is running very slowly so I suspect a HDD failure is imminent.. Upon pressing (option + D) on start-up i’m greated by the image of a globe with it trying to connect and download. then being displayed with the error code -3403d. I have already searched the forums for this error and no one has gotten a reply, so I thought i’d start a new thread and get it to the top of list. I have made sure i am connected to my network, i am using an ethernet cable to do this. I can boot into recovery mode with (command + option + R). I have tried running first aid on both the HDD itself and the partition that MacOS is installed on.
Any help would be greatly appreciated.
CoastalOR
macrumors 68030
I think that error code means that AHT can’t be located. You need to run AHT from the 10.6 Applications Install Disc 2 that came with your iMac.
Here are some instructions:
https://support.apple.com/en-us/HT201257
Here are some step from the above link:
Using Apple Hardware Test on computers with OS X v10.7 and earlier:
1. To start AHT on these computers make sure the Applications Install Disc 2 is inserted into the built-in optical drive
2. Shut down your computer. Then, press the power button to turn it back on.
3. Press and hold the D key before the gray startup screen appears.
4. It takes a minute or so for AHT to start up and inspect your hardware configuration.
5. When the process is complete, select your language and click the right arrow. If you aren’t using a mouse, you can use the up and down arrows to select a language and then press the Return key.
6. The AHT console appears. You can choose which sort of test or tests to perform:
To perform all of the basic tests, click the Test button or press the «T» key or the Return key.
To perform a more thorough diagnostic test, select the «Perform extended testing» checkbox under the Test button before you click the Test button.
Note: Your test results will appear in the window in the bottom-right of the console.
7. To exit AHT, click Restart or Shut Down at the bottom of the window.
Источник
Question: Q: Error code -3403D on MacBook Pro (15-inch, Mid 2010)
This thing has been a terrific workhorse for nearly 7 years. Only thing I’ve had done was a new power supply in 2013 and had the hard drive replaced in an apple authorised store last year.
It’s not starting up, it gets nearly through the startup bar on the apple screen then comes up with the grey screen then restarts.
I have run disk first aid via firewire on my imac 27 and it says the hard drive is fine.
So I tried to run AHT but it won’t run off the cd. Tried to run it from the internet (Command D) but again no luck — except this time it gave me that error message -3403D. Does anybody know what it means? And what I should do about it — and about it not starting?
MacBook Pro 15″, macOS 10.13
Posted on Jul 14, 2020 4:56 AM
Helpful answers
Please see previous discussion.
Jul 14, 2020 6:22 AM
Not sure, if you have done a NVRAM/PRAM reset or SMC reset give it a try and see if it makes a difference.
Also just to make sure the you have to press only «Option» key while booting from USB drive.
Jul 14, 2020 10:08 PM
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Please see previous discussion.
Jul 14, 2020 6:22 AM
Thanks for sharing that. Unfortunately I’ve already tried that option too. I am trying to get AHT to run from cd but it just automatically connects to apple.com/support when pressing D or option D on startup. Is there any other way of running AHT from the cd at all?
Jul 14, 2020 12:01 PM
Not sure, if you have done a NVRAM/PRAM reset or SMC reset give it a try and see if it makes a difference.
Also just to make sure the you have to press only «Option» key while booting from USB drive.
Jul 14, 2020 10:08 PM
I’ve tried those options already but still no joy.
Jul 15, 2020 4:09 AM
Then, Apple Support or Service should be able to help you.
Jul 15, 2020 6:37 AM
Try booting into Safe Mode:
Is Filevault enabled on this laptop?
Jul 15, 2020 10:47 AM
After having tried the safe mode, it just hangs on the apple screen when the bar is loading.
I am not sure if Filevault is enabled. I think I probably wouldn’t have done this. Is there any way of disabling it on startup?
Jul 15, 2020 3:19 PM
When you boot the computer do you get the login prompt right away or do you have a progress bar before you see the login prompt? The reason I’m asking about Filevault is I’ve encountered an issue with missing user accounts and if a user account goes «missing» and Filevault is enabled, then you get the non-stop reboots when the progress bar gets near 100%.
Check the health of the hard drive. I don’t know if you can do this over Firewire, but you can try running DriveDx to see it can access the health information on the drive. Post the complete DriveDx report here using the «Additional Text» icon which looks like a piece of paper.
If you cannot access the drive’s health information over Firewire, then create a Knoppix Linux USB drive using Etcher (Mac/Windows/Linux). Option Boot the Knoppix USB drive and select the orange icon labeled «EFI». While Knoppix is booting the computer may appear frozen on the boot picker menu so give Knoppix lots of time to finish booting.
At the Knoppix desktop click on the «Start» menu icon on the lower left corner of the Taskbar and navigate the menus to «System Tools —> GSmartControl». Within the GSmartControl app double-click on the drive’s icon to access the drive’s health information. Post the complete health report here. GSmartControl also allows you to run the drive’s internal self diagnostics.
Another advantage to booting Knoppix is it can give you an idea if the hardware on the laptop is actually working.
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