Устранение ошибки «Отказано в доступе» на компьютере под управлением Windows 10

Устраняем ошибку 5 при доступе к данным

В большинстве случаев источником ошибки являются проблемы с правами на чтение и запись данных в текущей пользовательской «учётке». Также подобное сообщение появляется при сбоях в ОС, повреждении её компонентов или записей реестра.

Способ 1: Запуск с привилегиями администратора

Если открытие исполняемого файла программы, игры либо инсталлятора приложения приводит к появлению рассматриваемой ошибки, следует попробовать запустить его от имени администратора.

Убедитесь, что у текущей учётной записи нужные права есть. Если это не так, предоставьте или получите их.

Урок: Получение прав администратора на Windows 10
Перейдите к проблемному файлу. Выделите его, нажмите правую кнопку мыши и выберите в меню пункт «Запуск от имени администратора».

Появится всплывающее окно с запросом на разрешение, щёлкните в нём «Да».

Далее приложение или инсталлятор должны запуститься нормально.

Способ 2: Открытие доступа к каталогам

Вторая причина проблемы, которую мы сегодня рассматриваем – неполадки с правами доступа к отдельному каталогу или диску. Предоставление нужных прав покажем на примере системного диска.

Внимание! Процедура может нарушить работу компьютера, поэтому рекомендуем создать точку восстановления!

1. Откройте «Этот компьютер», найдите в нём системный накопитель и кликните по нему ПКМ, затем выберите в меню пункт «Свойства».

Откройте вкладку «Безопасность». Нажмите на кнопку «Изменить» под блоком «Группы и пользователи».

Далее кликните «Добавить».

В следующем окне обратитесь к блоку «Введите имена…». Наберите на клавиатуре слово Все , после чего щёлкните «Проверить имена».

Если появилось окошко «Имя не найдено», попробуйте в графе «Введите имя объекта» вписать слово All либо имя текущей учётной записи, после чего воспользуйтесь кнопкой «ОК».

Вернувшись к утилите разрешений, убедитесь, что выделена добавленная на предыдущем шаге группа. Далее в разделе «Разрешения для группы…» отметьте все пункты в столбце «Разрешить».

Далее последовательно щёлкните «Применить» и «ОК», после чего перезагрузите компьютер.

Предоставление прав на чтение и запись системного носителя одновременно устраняет ошибку 5 как для исполняемых файлов, так и для служб, однако данная процедура небезопасна для работоспособности системы.

Способ 3: «Командная строка»

Рассматриваемая проблема может касаться только той или иной службы Виндовс. В этом случае можно воспользоваться средством «Командная строка».

Откройте «Поиск», в котором начните вводить запрос командная строка . Выделите найденное приложение и нажмите на ссылку «Запуск от имени администратора» в правой части окна.

Последовательно введите в интерфейсе следующие команды:

net localgroup Администраторы /add networkservice

net localgroup Администраторы /add localservice

Обратите внимание! Пользователям Windows 10 с английской локализацией системы необходимо вводить Administrators вместо Администраторы!

Данный метод безопаснее предыдущего, но и применим только при отказе в доступе для служб.

Способ 4: Устранение проблем с Виндовс

Если применение всех вышеприведённых методов не принесло результата, скорее всего источником проблемы являются неполадки в самой ОС.

Первым делом проверьте обновления – возможно, в одном из недавно установленных присутствуют баги. Если же, напротив, вы давно не обновляли систему, попробуйте загрузить актуальные апдейты.

Урок: Как установить и как удалить обновления Windows 10
Проверьте параметры антивируса – возможно, в нём активен строгий режим контроля, который не разрешает манипуляции с данными. Также стоит попробовать временно отключить защитное ПО.

Если же вы по каким-то причинам вообще не пользуетесь защитой от вирусов, рекомендуем ознакомиться со статьей по борьбе с ними — возможно, ваш компьютер стал жертвой заражения.

Подробнее: Борьба с компьютерными вирусами
Дополнительно следует проверить работоспособность системных составляющих в целом и реестра в частности.

Описанные выше рекомендации должны помочь в устранении проблемы.

Заключение

Мы рассмотрели варианты решения проблемы, при которой в Виндовс 10 появляется ошибка с кодом 5 и текстом «Отказано в доступе». Как видим, возникает она по разным причинам, из-за чего нет универсального метода устранения.

«Access Denied» or other errors when you access or work with files and folders in Windows

Summary

When you try to access or work with files and folders in Windows, you experience one or more of the following issues:

Issue 1: You receive an «Access Denied» error message or a similar message.

Issue 2: You cannot access, change, save, or delete files and folders.

Issue 3: You cannot open a file or folder after you install a new version of Windows.

Resolution

To resolve a particular issue, follow the steps for the issue that best describes your situation. Use the method for your version of Windows.

Note You may not always receive an “Access Denied” error message for these kinds of issues. If particular steps do not resolve the issue, try a different set of steps.

Cause An «Access Denied» error message can occur for one or more of the following reasons:

The folder ownership has changed.

You do not have the appropriate permissions.

The file is encrypted.

You may not have ownership of a file or folder If you recently upgraded your computer to Windows 8 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files or folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or folder, follow these steps:

Press and hold the folder that you want to take ownership of, then tap Properties. (If you are using a mouse, right-click the folder, and then click Properties.)

Tap or click the Security tab, tap or click Advanced, then tap or click Change. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.

Type the name of the person that you want to give ownership to, and then click Check Names.

Note The account name for the person that you are assigning ownership to is displayed.

If you want this person to be the owner of the files and subfolders that are contained in this folder, select the Replace owner on subcontainers and objects check box.

You may not have the appropriate permissions Issues that you experience when you try to access files and folders may be related to permissions. Permissions are rules that determine whether you can access or change files and folders. To check permissions on a file or folder, follow these steps:

Press and hold or right-click the file or folder, and then click Properties.

Tap or click the Security tab.

Under Group or user names, tap or click your name to see the permissions that you have.

To open a file, you have to have the Read permission. To change the permissions of a file or folder, follow these steps.

Important You must be logged on as an administrator to change permissions on files and folders.

Press and hold or right-click the file or folder, and then tap or click Properties.

Tap or click the Security tab.

Under Group or user names, tap or click your name to see the permissions that you have.

Tap or click Edit, tap or click your name, select the check boxes for the permissions that you must have, and then click OK.

The file or folder may be encrypted Encryption can help protect files and folders from unwanted access. You cannot open an encrypted file or folder without the certificate that was used to encrypt it. To determine whether a file or folder is encrypted, follow these steps:

Press and hold or right-click the file or folder, and then tap or click Properties.

Tap or click the General tab, and then tap or click Advanced.

If the Encrypt contents to secure data check box is selected, you have to have the certificate that was used to encrypt the file or folder to be able to open it. In this situation, you should obtain the certificate from the person who created or encrypted the file or folder, or have that person decrypt the file or folder.

You may not have ownership of a file or folder If you recently upgraded your computer to Windows 7 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files or folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or a folder, follow these steps:

Right-click the folder that you want to take ownership of, then click Properties.

Click the Security tab, click Advanced, then click the Owner tab.

Note If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.

Click the name of the person that you want to give ownership to.

If you want this person to be the owner of files and subfolders in this folder, select the Replace owner on subcontainers and objects check box.

You may not have the appropriate permissions Issues that you experience when you try to access files and folders may be related to permissions. Permissions are rules that determine whether you can access or change files and folders. To determine the permissions of the file or folder, follow these steps:

Right-click the file or folder, then click Properties.

Click the Security tab.

Under Group or user names, click your name to see the permissions that you have.

To open a file, you have to have the Read permission. To change permissions on a file or folder, follow these steps.

Important You must be logged on as an administrator to change permissions on files and folders.

Right-click the file or folder, and then click Properties.

Click the Security tab.

Under Group or user names, click your name to see the permissions that you have.

Click Edit, click your name, select the check boxes for the permissions that you must have, and then click OK.

For more information about permissions, see What are permissions?.

The file or folder may be encrypted Encryption can help protect files and folders from unwanted access. You cannot open an encrypted file or folder without the certificate that was used to encrypt it. To determine whether a file or folder is encrypted, follow these steps:

Right-click the file or folder, and then click Properties.

Click the General tab, then click Advanced.

If the Encrypt contents to secure data check box is selected, you have to have the certificate that was used to encrypt the file or folder to be able to open it.

You should obtain the certificate from the person who created or encrypted the file or folder, or have that person decrypt the file or folder.

Cause A problem that prevents you from accessing or working with files and folders can occur for one or more of the following reasons:

The folder ownership has changed

You do not have the appropriate permissions

The file is encrypted

The file is corrupted

The user profile is corrupted

You may not have ownership of a file or folder If you recently upgraded your computer to Windows 8 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files or folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or folder, follow these steps:

Press and hold the folder that you want to take ownership of, then tap Properties. (If you are using a mouse, right-click the folder, and then click Properties.)

Tap or click the Security tab, tap or click Advanced, then tap or click Change. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.

Type the name of the person that you want to give ownership to, and then click Check Names.

Note The account name for the person that you are assigning ownership to is displayed.

If you want this person to be the owner of the files and subfolders that are contained in this folder, select the Replace owner on subcontainers and objects check box.

You may not have the appropriate permissions Issues that you experience when you try to access files and folders may be related to permissions. Permissions are rules that determine whether you can access or change files and folders. To check permissions on a file or a folder, follow these steps:

Press and hold or right-click the file or folder, and then click Properties.

Tap or click the Security tab.

Under Group or user names, tap or click your name to see the permissions that you have.

To open a file, you have to have the Read permission. To change the permissions of a file or folder, follow these steps.

Important You must be logged on as an administrator to change permissions on files and folders.

Press and hold or right-click the file or folder, and then tap or click Properties.

Tap or click the Security tab.

Under Group or user names, tap or click your name to see the permissions that you have.

Tap or click Edit, tap or click your name, select the check boxes for the permissions that you must have, and then click OK.

For more information about permissions, see What are permissions?.

The file or folder may be encrypted Encryption can help protect files and folders from unwanted access. You cannot open an encrypted file or folder without the certificate that was used to encrypt it. To determine whether a file or folder is encrypted, follow these steps:

Press and hold or right-click the file or folder, and then tap or click Properties.

Tap or click the General tab, and then tap or click Advanced.

If the Encrypt contents to secure data check box is selected, you have to have the certificate that was used to encrypt the file or folder to be able to open it. In this situation, you should obtain the certificate from the person who created or encrypted the file or folder, or have that person decrypt the file or folder.

The file or folder may be corrupted Files can become corrupted for several reasons. The most common reason is that you have a file open when your computer crashes or loses power. Most corrupted files cannot be repaired. In this situation, you should either delete the file or restore the file from a backup copy.

For more information about corrupted files and how to fix them, see Corrupted files: frequently asked questions.

Your local user profile may be corrupted Occasionally, Windows might not read your local user profile correctly. This may prevent you from accessing files and folders. In this situation, you may have to use a new local user profile. To create the profile, you must first create a local user account. When the new account is created, the profile is also created. To create a local user account, follow these steps:

Swipe from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings)

In the navigation pane, tap or click Users.

Tap or Click Add a User, then tap or click Can they sign in without a Microsoft account?

Tap or click Local account.

Enter your new account name.

If you want to use a password, enter and verify the password that you want to use. If you decide not to use a password, tap or click Next without entering a password.

Tap or click Finish.

You may not have ownership of a file or folder If you recently upgraded your computer to Windows 7 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files or folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or a folder, follow these steps:

Right-click the folder that you want to take ownership of, and then click Properties.

Click the Security tab, click Advanced, and then click the Owner tab.

Click Edit. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.

Click the name of the person that you want to give ownership to.

If you want that person to be the owner of files and subfolders in this folder, select the Replace owner on subcontainers and objects check box.

You may not have the appropriate permissions Issues that you experience when you try to access files and folders may be related to permissions. Permissions are rules that determine whether you can access or change files and folders. To check permissions on a file or a folder, follow these steps:

Press and hold or right-click the file or folder, and then click Properties.

Tap or click the Security tab.

Under Group or user names, tap or click your name to see the permissions that you have.

To open a file, you have to have the Read permission. To change permissions on a file or folder, follow these steps.

Important You must be logged on as an administrator to change permissions on files and folders.

Right-click the file or folder, and then click Properties.

Click the Security tab.

Under Group or user names, click your name to see the permissions you have.

Click Edit, click your name, select the check boxes for the permissions that you must have, and then click OK.

For more information about permissions, see What are permissions?.

The file or folder may be encrypted Encryption can help protect files and folders from unwanted access. You cannot open an encrypted file or folder without the certificate that was used to encrypt it. To determine whether a file or folder is encrypted, follow these steps:

Right-click the file, then click Properties.

Click the General tab, and then click Advanced.

If the Encrypt contents to secure data check box is selected, you have to have the certificate that was used to encrypt the file or folder to be able to open it.

You should obtain the certificate from the person who created the file. For more information, see Import or export certificates and private keys.

The file or folder may be corrupted Files can become corrupted for several reasons. The most common reason is that you have a file open when your computer crashes or loses power. Most corrupted files cannot be repaired. In this situation, you should either delete the file or restore the file from a backup copy.

For more information about corrupted files and how to fix them, see Corrupted files: frequently asked questions.

Your user profile may be corrupted Occasionally, Windows might not read your local user profile correctly. This may prevent you from accessing files and folders. In this situation, you may have to use a new local user profile. To create the profile, you must first create a local user account. When the new account is created, the profile is also created.

For more information about how to create user profiles, see Fix a corrupted user profile. After the new user profile is created, you can copy your existing user files to the new profile so that you can access them.

Cause Problems that prevent you from accessing files and folders after you upgrade to a new version of Windows can occur for one or more of the following reasons:

The folder ownership has changed.

The files are being stored in a Windows.old folder from your previous system.

You may not have ownership of a file or folder If you recently upgraded your computer to Windows 8 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files and folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or a folder, follow these steps:

Press and hold the folder that you want to take ownership of, then tap Properties. (If you are using a mouse, right-click the folder, and then click Properties.)

Tap or click the Security tab, tap or click Advanced, then tap or click Change. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.

Type the name of the person that you want to give ownership to, and then click Check Names.

Note The account name for the person that you are assigning ownership to is displayed.

If you want this person to be the owner of the files and subfolders that are contained in this folder, select the Replace owner on subcontainers and objects check box.

You have to recover files from the Windows.old folder If you recently upgraded your computer to Windows 8 from an earlier version of Windows, and you did not reformat the hard disk, you might still be able to access your old files from the Windows.old folder.

To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard. If you prefer to fix this problem yourself, go to the «Let me fix it myself» section.

This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.

Let me fix it myself To manually retrieve the files, follow these steps:

Open the desktop, tap the folder icon, and then click Computer. Or, press the Windows logo key+E.

Double-tap or double-click the drive that Windows is installed on (typically, drive C).

Double-tap or double-click the Windows.old folder.

Double-tap or double-click the Users folder.

Double-tap or double-click your user name.

Open the folders that contain the files that you want to retrieve. For example, to retrieve files in the Documents folder, double-tap or double-click Documents.

Copy the files that you want from each folder and paste them to a folder in Windows 8. For example, if you want to retrieve everything from the Documents folder, copy all the files and folders from the Documents folder in the Windows.old folder, and then paste them to the Documents library in Windows 8.

Repeat steps 5-7 for each user account on your computer.

For more information about how to recover data from an earlier version of Windows, see Recover lost or deleted files.

You may not have ownership of a file or folder If you recently upgraded your computer to Windows 7 from an earlier version of Windows, some of your account information may have changed. Therefore, you may no longer have ownership of some files and folders. You might be able to resolve this issue by restoring your ownership of the files and folders.

To take ownership of a file or a folder, follow these steps:

Right-click the folder that you want to take ownership of, and then click Properties.

Click the Security tab, click Advanced, and then click the Owner tab.

Click Edit. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Click the name of the person that you want to give ownership to.

If you want that person to be the owner of files and subfolders in this folder, select the Replace owner on subcontainers and objects check box.

You may have to recover files from the Windows.old folder If you recently upgraded your computer to Windows 7 from an earlier version of Windows, and you did not reformat your hard disk, you might still be able to access your old files from the Windows.old folder.

To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard.If you prefer to fix this problem yourself, go to the «Let me fix it myself» section.

This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.

Let me fix it myself To manually retrieve the files, follow these steps:

Click Start, then click Computer.

Double-click the drive that Windows is installed on (typically, drive C).

Double-click the Windows.old folder.

Double-click the Users folder.

Double-click your user name.

Open the folders that contain the files that you want to retrieve. For example, to retrieve files in the Documents folder, double-click Documents.

Copy the files that you want from each folder and paste them to a folder in Windows 7. For example, if you want to retrieve everything from the Documents folder, copy all the files and folders from the Documents folder in the Windows.old folder, and then paste them to the Documents library in Windows 7.

Repeat steps 5-7 for each user account on your computer.

For more information about how to recover data from an earlier version of Windows, see Recover lost or deleted files.