Why can’t I upgrade my Aspire 7600U to windows 10?
My Aspire 7600U has OS 8.1 but it failed in the second boot phase when I tried to upgrade to windows 10. Anyone else have this problem?
Best Answer
Same here on my ACER Aspire 7600U. After trying several times and failing I ended up contacted Acer support. Aftera few minutes of consulting with their techincal team, the person helping me out told me: » I checked the information of the system and see that this model systems are not eligible for Windows 10 upgrade.»
After pressing her for my available options she told me: «Please contact Microsoft, they will provide a Media creation tool to help these systems to install Windows 10 upgrades.»
I did the installation with the Media creation tool and got «0xC1900101 — 0x40017 The installation in the SECOND_BOOT phase with an error during BOOT operation.»
FAQ & Answers
Same here on my ACER Aspire 7600U. After trying several times and failing I ended up contacted Acer support. Aftera few minutes of consulting with their techincal team, the person helping me out told me: » I checked the information of the system and see that this model systems are not eligible for Windows 10 upgrade.»
After pressing her for my available options she told me: «Please contact Microsoft, they will provide a Media creation tool to help these systems to install Windows 10 upgrades.»
I did the installation with the Media creation tool and got «0xC1900101 — 0x40017 The installation in the SECOND_BOOT phase with an error during BOOT operation.»
thanks for the response. I took my computer to the geek squard and they could not install window 10 either. Looks like the problem with ACER because the did not update the drivers for all components. I guess we have to wait until the folks at ACER get busy and udate the drivers.
I think the problem is with the touch screen. we need new drivers from either ACER or the hardware manufactory.
Are you saying you where able to install windows 10 on the 7600U using the tool provided by microsoft that you mention.
How is your computer functioning if the instalation was successful?
I appreciate your reply.
Thanks in advance
I called Acer consumer relations and they got hold of a 7600U in their lab and was not able to get windows 10 loaded. They told me the only way they can see this working now is to PAY for a code from microsoft to download all the necessary drivers to get windows 10.
The outcome was the unit needs certain drivers to work and they have no way to upgrade this very. very. expensive computer. Quite a sad situation for spending so much money. With an MSRP price of $1,600 or more they should find a way to do this. It is not a very old model. I have an older and much cheaper HP computer that upgraded with no problem.
Acer please help us who paid dearly for our 7600 units.
After repetitively getting the «0xC1900101 — 0x40017 the installation in the SECOND_BOOT phase with an error during BOOT operation» I decided to contact Microsoft directly. Microsoft support technician attempted to perform the Windows 10 upgrade several ways including using the installation with the Media creation tool but we ended with the same error so they elevated me to Microsoft level 2 support.
A couple of days later I received the scheduled call from Microsoft Level 2 support. We removed the MacAfee antivirus software that came with the computer (I could not completely uninstalled before) and attempted the media creation tool installation via desktop and all usb devices disconnected from the machine. After going through the entire installation we got the same error and it reverted the installation back to 8.1.
Microsoft Level2 suggested to revert installation back to 8.0 then upgrade to 8.1 and finally upgrade to Windows 10. However before doing this they recommended to first contact ACER and confirm that all computer components are also compatible with Windows 10. I called ACER with Microsoft on the other line and bottom line, according to ACER, my Aspire 7600U needs a clean installation of Windows 10 not an upgraded to Windows 10. In ACER words, I “have to wipe out completely and install Windows 10”.
Microsoft was in disbelief as to ACER’S recommendation as they do not offer the clean installation of Windows 10 at this time.
ACER Aspire 7600U (All in One) to windows 10 — YES!
To all you 7600U owners,
The Beaut AIO 7600U PC, was never supported by ACER for upgrade to Win 10 (Not on their list).
I have started this post so owners can get straight to the relevent info. without having to search through 1 years worth of posts
This PC it appears only ever had ONE! issue (incompatible with Win 10). The NVidia Graphic’s Driver.
This was recently FIXED with the release of a Driver Update from NVidia. Released about 29/12/16 (I think). I receieved it about end of January 2017. About six months after the end of the free offer.
But I can attest to the fact, of only the one issue. As I managed to install Win 10 on my PC 25/7/16 (just before the end). I have been running Win 10 since. With the onboard Intel graphic’s and NVidia Disabled. Never had any issues with the PC. It has had all Win 10 updates even the big ones. With no issues. Was just a shame to not have NVidia (but I was hoping and waiting).
Then they Fixed it.
Those that managed to get Win 10 installed, running AND activated at MS (because my free copy did not auto activate after install, I had to phone them and they remotely did the activation. Don’t know why). Should now have no problems reinstalling Win 10 if you not running already.
Those that did not get a free copy activated, you could try and contact MS appeal to their better nature and ask for a goodwill copy. For all the pain and suffering they caused with their free offer Win 10 App. That said your PC passed all the credentials, but would not install win 10. A cause of much lost time for many. Other than that I’m sure you know the only other options.
I just wanted to inform anyone who wants to know, that Win 10 does work well on this PC. I personaly am now perfectly happy with it.
PS Hope to add to this post later, with usefull info (I am out of time). Though it may not be required now with the NVIDIA Updated Driver
Why can’t I upgrade my Aspire 7600U to windows 10?
My Aspire 7600U has OS 8.1 but it failed in the second boot phase when I tried to upgrade to windows 10. Anyone else have this problem?
Best Answer
Same here on my ACER Aspire 7600U. After trying several times and failing I ended up contacted Acer support. Aftera few minutes of consulting with their techincal team, the person helping me out told me: » I checked the information of the system and see that this model systems are not eligible for Windows 10 upgrade.»
After pressing her for my available options she told me: «Please contact Microsoft, they will provide a Media creation tool to help these systems to install Windows 10 upgrades.»
I did the installation with the Media creation tool and got «0xC1900101 — 0x40017 The installation in the SECOND_BOOT phase with an error during BOOT operation.»
FAQ & Answers
Same here on my ACER Aspire 7600U. After trying several times and failing I ended up contacted Acer support. Aftera few minutes of consulting with their techincal team, the person helping me out told me: » I checked the information of the system and see that this model systems are not eligible for Windows 10 upgrade.»
After pressing her for my available options she told me: «Please contact Microsoft, they will provide a Media creation tool to help these systems to install Windows 10 upgrades.»
I did the installation with the Media creation tool and got «0xC1900101 — 0x40017 The installation in the SECOND_BOOT phase with an error during BOOT operation.»
thanks for the response. I took my computer to the geek squard and they could not install window 10 either. Looks like the problem with ACER because the did not update the drivers for all components. I guess we have to wait until the folks at ACER get busy and udate the drivers.
I think the problem is with the touch screen. we need new drivers from either ACER or the hardware manufactory.
Are you saying you where able to install windows 10 on the 7600U using the tool provided by microsoft that you mention.
How is your computer functioning if the instalation was successful?
I appreciate your reply.
Thanks in advance
I called Acer consumer relations and they got hold of a 7600U in their lab and was not able to get windows 10 loaded. They told me the only way they can see this working now is to PAY for a code from microsoft to download all the necessary drivers to get windows 10.
The outcome was the unit needs certain drivers to work and they have no way to upgrade this very. very. expensive computer. Quite a sad situation for spending so much money. With an MSRP price of $1,600 or more they should find a way to do this. It is not a very old model. I have an older and much cheaper HP computer that upgraded with no problem.
Acer please help us who paid dearly for our 7600 units.
After repetitively getting the «0xC1900101 — 0x40017 the installation in the SECOND_BOOT phase with an error during BOOT operation» I decided to contact Microsoft directly. Microsoft support technician attempted to perform the Windows 10 upgrade several ways including using the installation with the Media creation tool but we ended with the same error so they elevated me to Microsoft level 2 support.
A couple of days later I received the scheduled call from Microsoft Level 2 support. We removed the MacAfee antivirus software that came with the computer (I could not completely uninstalled before) and attempted the media creation tool installation via desktop and all usb devices disconnected from the machine. After going through the entire installation we got the same error and it reverted the installation back to 8.1.
Microsoft Level2 suggested to revert installation back to 8.0 then upgrade to 8.1 and finally upgrade to Windows 10. However before doing this they recommended to first contact ACER and confirm that all computer components are also compatible with Windows 10. I called ACER with Microsoft on the other line and bottom line, according to ACER, my Aspire 7600U needs a clean installation of Windows 10 not an upgraded to Windows 10. In ACER words, I “have to wipe out completely and install Windows 10”.
Microsoft was in disbelief as to ACER’S recommendation as they do not offer the clean installation of Windows 10 at this time.
Why can’t I upgrade my Aspire 7600U to windows 10?
My Aspire 7600U has OS 8.1 but it failed in the second boot phase when I tried to upgrade to windows 10. Anyone else have this problem?
Best Answer
Same here on my ACER Aspire 7600U. After trying several times and failing I ended up contacted Acer support. Aftera few minutes of consulting with their techincal team, the person helping me out told me: » I checked the information of the system and see that this model systems are not eligible for Windows 10 upgrade.»
After pressing her for my available options she told me: «Please contact Microsoft, they will provide a Media creation tool to help these systems to install Windows 10 upgrades.»
I did the installation with the Media creation tool and got «0xC1900101 — 0x40017 The installation in the SECOND_BOOT phase with an error during BOOT operation.»
FAQ & Answers
Same here on my ACER Aspire 7600U. After trying several times and failing I ended up contacted Acer support. Aftera few minutes of consulting with their techincal team, the person helping me out told me: » I checked the information of the system and see that this model systems are not eligible for Windows 10 upgrade.»
After pressing her for my available options she told me: «Please contact Microsoft, they will provide a Media creation tool to help these systems to install Windows 10 upgrades.»
I did the installation with the Media creation tool and got «0xC1900101 — 0x40017 The installation in the SECOND_BOOT phase with an error during BOOT operation.»
thanks for the response. I took my computer to the geek squard and they could not install window 10 either. Looks like the problem with ACER because the did not update the drivers for all components. I guess we have to wait until the folks at ACER get busy and udate the drivers.
I think the problem is with the touch screen. we need new drivers from either ACER or the hardware manufactory.
Are you saying you where able to install windows 10 on the 7600U using the tool provided by microsoft that you mention.
How is your computer functioning if the instalation was successful?
I appreciate your reply.
Thanks in advance
I called Acer consumer relations and they got hold of a 7600U in their lab and was not able to get windows 10 loaded. They told me the only way they can see this working now is to PAY for a code from microsoft to download all the necessary drivers to get windows 10.
The outcome was the unit needs certain drivers to work and they have no way to upgrade this very. very. expensive computer. Quite a sad situation for spending so much money. With an MSRP price of $1,600 or more they should find a way to do this. It is not a very old model. I have an older and much cheaper HP computer that upgraded with no problem.
Acer please help us who paid dearly for our 7600 units.
After repetitively getting the «0xC1900101 — 0x40017 the installation in the SECOND_BOOT phase with an error during BOOT operation» I decided to contact Microsoft directly. Microsoft support technician attempted to perform the Windows 10 upgrade several ways including using the installation with the Media creation tool but we ended with the same error so they elevated me to Microsoft level 2 support.
A couple of days later I received the scheduled call from Microsoft Level 2 support. We removed the MacAfee antivirus software that came with the computer (I could not completely uninstalled before) and attempted the media creation tool installation via desktop and all usb devices disconnected from the machine. After going through the entire installation we got the same error and it reverted the installation back to 8.1.
Microsoft Level2 suggested to revert installation back to 8.0 then upgrade to 8.1 and finally upgrade to Windows 10. However before doing this they recommended to first contact ACER and confirm that all computer components are also compatible with Windows 10. I called ACER with Microsoft on the other line and bottom line, according to ACER, my Aspire 7600U needs a clean installation of Windows 10 not an upgraded to Windows 10. In ACER words, I “have to wipe out completely and install Windows 10”.
Microsoft was in disbelief as to ACER’S recommendation as they do not offer the clean installation of Windows 10 at this time.
