Anydesk mac os missing screen capture permissions

AnyDesk on macOS

Contents

Installation

MacOS 11 Big Sur and newer and Apple Silicon devices are only supported on AnyDesk 6.1.0 for macOS or newer.

Older Versions of AnyDesk that supports macOS 10.10 can be found here

There are currently two installation modes for AnyDesk for macOS, A) a full installation and B) a portable installation:

A) The full installation installs both the AnyDesk client as well as the AnyDesk Services which is required to use features such as being able to connect to the macOS AnyDesk client while the user account has been switched or logged out of. To do full installation, simply click the orange «Install Now» tile in the main AnyDesk window and accept the Terms and Conditions.

B) On the other hand, the portable installation only installs the AnyDesk client. To do so, simply drag & drop the AnyDesk application within the .DMG file to the Applications folder on the macOS device. To convert the portable installation to a full installation, simply click AnyDesk in the top global menu bar and select Install AnyDesk Service. .

Session Request and Accept Window

The accept window is displayed for incoming clients during session request. Applied to the accept window are client details and available permissions.

Default incoming client permissions:

• Allow to control my computer`s keyboard and mouse
• Allow to access my computer`s clipboard
• Allow to use file manager
• Allow lock my computer`s keyboard and mouse
• Allow to lock desktop on session end

Disabling all options in settings or during session creates a passive remote device.

File Manager

Click «Browse files» to start the File Manager session.

User Interface

Set interface options:

• Set language
• Ask for comment after session
• Show AnyDesk ID instead of Alias
• Open address book on startup

Audio

MacOS does not support audio transmission.

macOS Shortcuts

In the macOS «User Interface»-menu, it is possible to choose whether keyboard shortcuts are executed locally or on the remote system.

Additionally, it provides a «Host Key» (Right Command) that, when held down, forces all shortcuts to execute locally.

Uninstall AnyDesk

To uninstall AnyDesk for macOS:

• Move AnyDesk from the «Applications» folder to Trash
• Delete the

/.anydesk/ and /etc/anydesk/ folders for standard AnyDesk clients
Delete the

/ folders for custom AnyDesk clients

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Session Settings

Contents

The session settings are displayed toolbar. See also: Permissions

Connection State		Remote Permissions		System Information
Chat	Actions	Keyboard	Display	Local Permissions	Whiteboard

Connection State

The connection state indicating whether AnyDesk is connected to the server or is in session.

• ready
• in a session
• connecting to the network

Hourglass	Indicates when AnyDesk is busy with transmitting image data (for slow links).
Harddrive	Indicates the hard drive status of the remote machine. Useful for diagnosing if the remote operation is delayed due to a busy drive.
Favorite	Add session partner to favorites.

System-Information

Displays system information and session permissions of the remote device.

AnyDesk	Remote Device	Hardware	Network
ID	Operating System	Memory/RAM	Network Adapter
Alias	Computer Name	Mainboard	IP Address
AnyDesk version	User Name	CPU	MAC Address
License	Domain	Graphics Card
Elapsed time	Remote Permissions	Hard Disk

Actions

• Request Elevation: Request administrative permissions for AnyDesk on the remote side. For this the remote side needs to accept the UAC Request.

• Switch sides: Changes the direction of the presentation. Use this feature if you want to show something on your desktop to the remote user during a remote support session.

• Ctrl + Alt + Del: Invokes the secure attention sequence on the remote machine (pressing these keys cannot be transmitted directly by AnyDesk, as the operating system does not permit it for security reasons). This option is only available if AnyDesk is installed on the remote Windows machine.

• Take screenshot: Saves the current session image to: %homepath%\Pictures\AnyDesk

Display

Options to adjust the appearance of the session:

View mode

• Fullscreen mode: Switches AnyDesk to Fullscreen mode. (faster)

• Original: This option displays the image untouched in original remote resolution. If the remote desktop does not fit, the view will be scrolled to the mouse cursor position. In case the remote monitor needs less area than the local monitor, grey bars are inserted at the sides.

• Shrink: This option shrinks the displayed image if necessary to ensure that it fits into the available screen space. Instead, grey bars are inserted at the borders.

• Stretch: Unlike the above option, it stretches the image to cover the available screen. The image might appear blurry, if the remote monitors resolution is much lower than the local resolution.

• Auto Adopt Resolution: When AnyDesk is in window mode and the remote display panel doesn’t fit into the Main Window, this option reduces the remote resolution to let it fit into the available window. This option works for both directions lowering the resolution for a smaller window, or increase it for a window bigger than the displayed remote panel. In the best case, the resolution is equal on remote and local side, when using this option.

Quality

These settings determine the perceived quality of the connection. This is a trade-off between reaction speed (low lag) on the one side, and good rendition of the remote image on the other side. AnyDesk performs a detection of the connection quality during every session preamble. You can choose how the results of the connection quality measurement affects the rendition of the remote machine.

• Best audio/video quality: This mode has the best rendition but at the highest cost of transmitted data. Use this mode with fast connections. You can select this mode on slower links as well if your work involves few data intensive operations, such as using a text editor.

• Balanced: If selected, AnyDesk tries to choose the best trade-off between laggyness and image/audio quality.

• Optimize reaction time: Choose this mode if you want the best reaction time and a feeling as if there are no transmission programs involved at all. This can visibly affect the image quality, depending on the connection speed.
• Preserve details: Choose this mode and «Best audio/video quality» for a Lossless image.
• Detect connection speed: If you unselect this option, the measured bandwidth is not used as a basis for selecting the quality. Instead, three predefined parameter sets are used. Not recommended. Use this mode if you suspect an error in the measurement of the connection quality.

Apart from image quality (which is DeskRT quality for GUI data and video/vp8 quality for fast moving natural images) and audio quality, some effects of the graphical user system will be disabled if needed in order to keep the bandwidth requirement low.

Visual Helpers

• Show remote cursor: Determines whether AnyDesk renders the remote users cursor. This enables the user on the remote side to point you something.

• Show move/size-helper: For slow internet connections, moving or resizing windows can get too slow for fluent work. Check this option so AnyDesk immediately shows the position of the remote window by overlaying a purple transparent rectangle.

Local Permissions

Controls the interaction with the user of the remote device. Options not available or denied by the remote client are grayed out or display a denied symbol. The setting is saved per ID and is persistent across sessions.

• Transmit sound: Choose whether to receive the remote sound given that the remote client has transmission enabled.

• Control mouse and keyboard: Select this option if you only want to view the remote image and do not want to interfere with the remote user by accident.

• Synchronize clipboard: If enabled, the clipboard is synchronized (Text and files). Both sides need to have the feature enabled.

• Block users input: Lock keyboard and mouse on the remote device. Useful to prevent interactions of the remote user with the session.

Available if AnyDesk is installed or running with administrative privileges on the remote device.

• Lock remote account on session end: Activates the lock screen on the remote device on session end as if triggered by ❖ + L.

• Enable privacy mode: disables screen and input from the remote device. Disabled by default and only available during unattended sessions.

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Permissions

Both clients can set Permissions prior to or during a session. The incoming client is being viewed and controlled. Next to the session permissions available in the accept window on the incoming client and the session settings of the Main window of the outgoing client during session, standard permissions are set in the security tab of the settings for each client. See also: Session Recording and Session Settings.

Accept Window

When a session to a device is requested, an accept window appears displaying available permissions to be granted or denied. After selecting the desired permissions to be granted, the session is started by accepting.

Session permissions available in the accept window:

• Mouse & Keyboard
• Clipboard Sync
• File Manager
• Sound
• TCP-Forwarding
• Lock Screen after the session ends
• Session Recording
• Whiteboard

Security Settings

The security settings distingish after session type.
Next to the standard permissions, you may choose to overwrite permissions for unattended access
to have its own set of settings.

• hear my output
• control my computer’s keyboard and mouse
• access my computer’s clipboard
• lock my computer’s keyboard and mouse
• restart my computer
• use the file manager
• lock desktop on session end
• request system information
• print out my documents on their printer.
• draw on computers’ screen.
• create TCP-tunnels.
• enable privacy.
• show a colored mouse pointer when physical input is forbidden

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Ошибки в Anydesk и способы их устранения

Ниже приведены популярные ошибки при использовании Anydesk и методы решения.

Недостаточно оперативной памяти: ошибка Werfault

Среди вариантов решения:

• Чистая загрузка Windows.
• Проверка целостности системных файлов командой sfc/scannow.
• Откат системы из точки восстановления.
• Отключение загрузки сторонних служб.
• Удаление менеджеров системы (штатных утилит для управления параметрами ноутбука).
• Переустановка драйверов видеокарты.

Окно вызывается командой «msconfig».

Ожидание изображение

Переустановите драйверы видеокарты, попробуйте как последнюю версию, так и более старые, если ваша видеокарта немного древняя).

AnyDesk не подключен к серверу

Возможны обновления на сервере, попробуйте позже. Обновите приложение на обоих устройствах, откажитесь от использования VPN и прокси-сервера.

Нет звука во время сеанса

В настройках аудио разрешите передачу звука с текущего устройства.

Если не поможет, укажите целевое устройство в списке.

В настройках безопасности разрешите прослушивание звука в разделах «Неконтролируемый доступ» и «Разрешения для удалённых пользователей».

Не работает Ctrl + C, Ctrl + V

Чтобы горячие клавиши работали, активируйте параметры в подразделах «Безопасности» «Разрешения для удалённых…». Если разрешён неконтролируемый доступ – в одноимённом разделе.

Проблемы с клавиатурой.

Курсор с перечеркнутым кружком

Включите опцию «Управлять моими клавиатурой и мышью». Иногда помогает запуск программы от имени администратора.

Could not find a device при запуске Wake-on-LAN AnyDesk

Включите параметр Wake-On-LAN в BIOS/UEFI и AnyDesk.

Что делать, если при запуске Anydesk черный экран при подключении?

Такой баг замечен на Windows 10 после установки обновления 1903. Рекомендуется обновить графический драйвер. Скачайте последнюю версию программного обеспечения с официального сайта видеокарты и установите с заменой. Не загружайте драйвер через «Центр обновления» Windows.

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