If your computer doesn’t recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and your computer doesn’t recognize your iPhone, iPad, or iPod, get help.

If your computer doesn’t recognize your connected device, you might see an unknown error or a «0xE» error. If you do, follow these steps and try to connect your device again after each step:

1. Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you’re using iTunes, make sure you have the latest version.
3. Make sure that your device is turned on.
4. If you see a Trust this Computer alert, unlock your device and tap Trust.
5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
6. Restart your computer.
7. Restart your device:
   • iPhone
   • iPad
   • iPod touch
8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

For more help, follow the steps below for your Mac or Windows PC.

If you use a Mac

1. Connect your iOS or iPadOS device and make sure that it’s unlocked and on the Home screen.
2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
3. From the list on the left, select USB.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don’t see your device or still need help, contact Apple Support.
   

If you use a Windows PC

The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.

If you downloaded iTunes from the Microsoft Store

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Click and hold (or right-click) the Start button, then choose Device Manager.
4. Locate and expand the Portable Devices section.
5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
   
6. Select «Search automatically for updated driver software.»
7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
8. Open iTunes.

If you downloaded iTunes from Apple

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Press the Windows and R key on your keyboard to open the Run command.
4. In the Run window, enter:
   %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
5. Click OK.
6. Right-click on the usbaapl64.inf or usbaapl.inf file and choose Install.
   
   You might see other files that start with usbaapl64 or usbaapl . Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
7. Disconnect your device from your computer, then restart your computer.
8. Reconnect your device and open iTunes.

If your device still isn’t recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

1. Press the Windows and R key on your keyboard to open the Run command.
2. In the Run window, enter devmgmt.msc , then click OK. Device Manager should open.
3. Locate and expand the Universal Serial Bus controllers section.
4. Look for the Apple Mobile Device USB driver.
   

If you don’t see the Apple Mobile Device USB Driver or you see Unknown Device:

• Connect your device to your computer with a different USB cable.
• Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.

If you see the Apple Mobile Device USB driver with an error symbol:

If you see , , or next to the Apple Mobile Device USB driver, follow these steps:

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Как использовать iPhone или iPad с компьютером Windows: обзор программ для совместной работы

Apple и Microsoft никогда не отличались большой любовью друг к другу (исключение — случай в конце 90-х), однако это вовсе не означает, что Windows- и iOS-устройства нельзя использовать вместе. К счастью, сейчас есть множество способов примирить между собой Windows и iOS. Вы можете иметь устройства, работающие под управлением обеих платформ, и при этом использовать их вместе, как связка macOS и iOS.

Ниже мы представим вам отличные приложения, работающие на обеих ОС, начиная от приложений для второго экрана и заканчивая облачной синхронизацией устройств. Это не просто приложения Microsoft для iOS, а программы, позволяющие совместное использовать конкурирующие платформы.

Duet Display — iPhone или iPad в качестве второго дисплея для Windows

Как известно, iPad и iPhone оснащены лучшими дисплеями, благодаря чему они могут играть роль второго экрана для ПК. Для этого можно использовать приложение Duet Display, разработанное бывшими инженерами Apple специально для упрощения использования iOS-устройств с ПК. Обратите внимание, что вам нужно будет не только установить приложение из App Store, но также загрузить программу для настольного компьютера с сайта Duet Display.

AirServer — передача изображения с iPhone или iPad на Windows

Для беспроводного подключения устройств под управлением iOS и Windows 10 используйте AirServer. Приложение позволяет отражать дисплей iOS-устройства через Airplay, Chromecast и Miracast. Как показывает практика, AirPlay работает лучше, чем Miracast.

Приложение AirServer доступно для Windows 10 и Xbox One. Однако имейте в виду, что версии для Xbox One и Windows 10 продаются отдельно, и если вы хотите использовать обе, то и платить вам придется за обе.

Microsoft Authenticator — защита аккаунта Microsoft

Если вы часто авторизуетесь в своей учетной записи Microsoft и хотите улучшить ее защиту, используйте Microsoft Authenticator. Для того чтобы использовать приложение, вам нужно настроить двухфакторную аутентификацию для входа в аккаунт Microsoft, после чего на ваше iOS-устройство придет уведомление для завершения будущих авторизаций.

Microsoft Authenticator поддерживает Touch ID, Face ID и PIN-коды, так что вы можете сами выбрать удобный для вас метод аутентификации. Приложение является бесплатным и доступно для целого ряда платформ, в том числе для iOS.

Continue on PC — начинаете работать на iOS, продолжаете на Windows

Смартфоны и планшеты отлично подходят для интернет-браузинга. Тем не менее, если вы начали поиски в интернете на iOS-устройстве, а затем захотели продолжить их на ПК, используйте Continue on PC. Приложение позволяет передавать нужную веб-страницу на стационарный компьютер, где она может открываться автоматически или ждать, пока вы сами ее не откроете.

Download and use iTunes for Windows

With iTunes for Windows, you can manage your entire media collection in one place. Subscribe to Apple Music to access millions of songs. Buy music and films from the iTunes Store. And sync content from your computer to your iPhone, iPad or iPod touch.

If you can’t access the Microsoft Store

Explore iTunes for Windows

To navigate iTunes, use the buttons in the navigation bar at the top of the iTunes window. To switch to a media type, like Music, Movies, TV Shows, Podcasts or Audiobooks, click the pop-up menu in the top-left corner.

Listen to music

Subscribe to Apple Music to access millions of songs, buy music from the iTunes Store, listen to Radio or listen to music imported into iTunes.

Listen to Apple Podcasts

Discover and subscribe to podcasts that entertain, inform and inspire. Browse free episodes and shows about a variety of topics.

Watch movies and TV shows

Browse categories to find movies and TV shows that you can buy, or find movies you can rent.

Listen to audiobooks

Browse categories to find audiobooks that you can buy.

Store availability and features might vary by country or region. See what you can buy in your country or region.

Manually manage and sync your iPhone, iPad or iPod touch

You can use iTunes for Windows to back up and update your iPhone, iPad or iPod touch, and to sync content from your computer to your device.

You can also use iCloud for Windows to access your photos, contacts, calendars, files and more, across all your devices.

Change settings and manage your account

• Choose Account > View My Account to view information about your purchase history, manage your subscriptions, change your payment information and more.
• Choose Account > Sign Out to sign out of iTunes with your Apple ID and remove access to your content from iTunes.
• Choose Edit > Preferences to change things like your language, set restrictions and more.

If you change your language in iTunes, you might have to quit iTunes and reopen it.

Download and use iTunes for Windows

With iTunes for Windows, you can manage your entire media collection in one place. Subscribe to Apple Music to access millions of songs. Buy music and movies from the iTunes Store. And sync content from your computer to your iPhone, iPad, or iPod touch.

If you can’t access the Microsoft Store

Explore iTunes for Windows

To navigate iTunes, use the buttons in the navigation bar at the top of the iTunes window. To switch to a media type, like Music, Movies, TV Shows, Podcasts, or Audiobooks, click the pop-up menu in the upper-left corner.

Listen to music

Subscribe to Apple Music to access millions of songs, buy music from the iTunes Store, listen to Radio, or listen to music imported into iTunes.

Listen to Apple Podcasts

Discover and subscribe to podcasts that entertain, inform, and inspire. Browse free episodes and shows about a variety of topics.

Watch movies and TV shows

Browse categories to find movies and TV shows that you can buy, or find movies you can rent.

Listen to audiobooks

Browse categories to find audiobooks that you can buy.

Store availability and features might vary by country or region. See what you can buy in your country or region.

Manually manage and sync your iPhone, iPad, or iPod touch

You can use iTunes for Windows to back up and update your iPhone, iPad, or iPod touch, and to sync content from your computer to your device.

You can also use iCloud for Windows to access your photos, contacts, calendars, files, and more across all of your devices.

Change settings and manage your account

• Choose Account > View My Account to view information about your purchase history, manage your subscriptions, change your payment information, and more.
• Choose Account > Sign Out to sign out of iTunes with your Apple ID and remove access to your content from iTunes.
• Choose Edit > Preferences to change things like your language, set restrictions, and more.

If you change your language in iTunes, you might have to quit iTunes and reopen it.

Locate and view your connected device on your computer

After you’ve connected your iPhone, iPad or iPod to your computer, you can view it and access its settings in the Finder or iTunes.

View your device in the Finder

Starting with macOS Catalina, your devices appear in the sidebar of the Finder. Click the device to select it.

View your device in iTunes

Make sure you have the latest version of iTunes. If you’re using Windows or macOS Mojave or earlier, your device will be shown in the top left-hand corner of the iTunes window. If you can’t see your device on your computer, find out what to do.

If you have multiple devices connected to your computer, click the device icon, then choose your device from the menu.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.