I can’t find or install an app from Microsoft Store

You can’t find an app that a friend or family member told you about. Or you found it on your Windows 10 laptop but not on your Windows 10 Mobile device. Or you found it, but you can’t install it. What’s going on? Here are some possibilities:

The app isn’t available in your country or region. Not all apps are available worldwide. So the app your friend saw in France might not be available in Germany. If you bought an app in one country or region and then you moved to another one, apps you had might disappear.

Microsoft family settings might be hiding apps. Parents can use Microsoft family settings to make sure that their child can’t view or install apps that are inappropriate for their age. Get more info.

The app is no longer available. Sometimes an app is removed from Microsoft Store, but it takes a little time for the app description page to get pulled down. In addition, some apps and games are not available in Microsoft Store, but can be downloaded from the publisher’s site directly.

The app is not compatible with your device. Microsoft Store automatically hides or blocks the Buy button on apps that are incompatible with your device. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox.

Your PC was recently updated, but wasn’t restarted. If updates for Windows were recently installed, you’ll need to restart your PC before you can install apps from Microsoft Store.

If you’re still having problems finding or installing an app

Try the following:

Reset the Microsoft Store cache. Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Make sure your PC is authorized to use Microsoft Store apps. See Manage your devices for Microsoft Store.

Microsoft Store not launching at all? See Microsoft Store doesn’t launch.

Read more about Microsoft Store app issues. See Fix problems with apps from Microsoft Store.

Fix problems with apps from Microsoft Store

If you’re in Windows 10 and you’re having problems with an app from Microsoft Store, consider these updates and fixes.

First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.

Make sure Windows has the latest update: Select check for updates now, and then select Check for updates. Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.

Make sure that your app works with Windows 10. For more info, see Your app doesn’t work with Windows 10.

Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.

Troubleshoot games: If you’re having issues installing a game, see Troubleshoot game installations on Windows 10.

Reinstall your apps: In Microsoft Store, select See more > My Library. Select the app you want to reinstall, and then select Install.

Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Here’s more help

If you’re having trouble launching Microsoft Store, see Microsoft Store doesn’t launch.

If you can launch the Microsoft Store but you are just having trouble finding or installing an app, see I can’t find or install an app from Microsoft Store.

Distribute offline apps

Applies to:

• WindowsВ 10
• WindowsВ 10 Mobile

Offline licensing is a new licensing option for Windows 10 with Microsoft Store for Business and Microsoft Store for Education. With offline licenses, organizations can download apps and their licenses to deploy within their network, or on devices that are not connected to the Internet. ISVs or devs can opt-in their apps for offline licensing when they submit them to the Windows Dev Center. Only apps that are opted in to offline licensing will show that they are available for offline licensing in Microsoft Store for Business and Microsoft Store for Education. This model allows organizations to deploy apps when users or devices do not have connectivity to the Store.

Why offline-licensed apps?

Offline-licensed apps offer an alternative to online apps, and provide additional deployment options. Some reasons to use offline-licensed apps:

You don’t have access to Microsoft Store services — If your employees don’t have access to the Internet and Microsoft Store services, downloading offline-licensed apps and deploying them with imaging is an alternative to online-licensed apps.

You use imaging to manage devices in your organization — Offline-licensed apps can be added to images and deployed with Deployment Image Servicing and Management (DISM), or Windows Imaging and Configuration Designer (ICD).

Your employees do not have Azure Active Directory (AD) accounts — Azure AD accounts are required for employees that install apps assigned to them from Microsoft Store or that claim apps from a private store.

Distribution options for offline-licensed apps

You can’t distribute offline-licensed apps directly from Microsoft Store. Once you download the items for the offline-licensed app, you have options for distributing the apps:

Deployment Image Servicing and Management. DISM is a command-line tool that is used to mount and service MicrosoftВ Windows images before deployment. You can also use DISM to install, uninstall, configure, and update Windows features, packages, drivers, and international settings in a .wim file or VHD using the DISM servicing commands. DISM commands are used on offline images. For more information, see Deployment Image Servicing and Management.

Create provisioning package. You can use Windows Imaging and Configuration Designer (ICD) to create a provisioning package for your offline app. Once you have the package, there are options to apply the provisioning package. For more information, see Provisioning Packages for Windows 10.

Mobile device management provider or management server. You can use a mobile device management (MDM) provider or management server to distribute offline apps. For more information, see these topics:

For third-party MDM providers or management servers, check your product documentation.

Download an offline-licensed app

There are several items to download or create for offline-licensed apps. The app package and app license are required; app metadata and app frameworks are optional. This section includes more info on each item, and tells you how to download an offline-licensed app.

App metadata — App metadata is optional. The metadata includes app details, links to icons, product id, localized product ids, and other items. Devs who plan to use an app as part of another app or tool, might want the app metadata.

App package — App packages are required for distributing offline apps. There are app packages for different combinations of app platform and device architecture. You’ll need to know what device architectures you have in your organization to know if there are app packages to support your devices.

App license — App licenses are required for distributing offline apps. Use encoded licenses when you distribute offline-licensed apps using a management tool or ICD. Use unencoded licenses when you distribute offline-licensed apps using DISM.

App frameworks — App frameworks are optional. If you already have the required framework, you don’t need to download another copy. The Store for Business will select the app framework needed for the app platform and architecture that you selected.

To download an offline-licensed app

Click Manage.

Click Settings.

Click Shop. Search for the Shopping experience section, change the License type to Offline, and click Get the app, which will add the app to your inventory.

Click Manage. You now have access to download the appx bundle package metadata and license file.

Go to Products & services, and select Apps & software. (The list may be empty, but it will auto-populate after some time.)

• To download app metadata: Choose the language for the app metadata, and then click Download. Save the downloaded app metadata. This is optional.
• To download app package: Click to expand the package details information, choose the Platform and Architecture combination that you need for your organization, and then click Download. Save the downloaded app package. This is required.
• To download an app license: Choose either Encoded, or Unencoded, and then click Generate license. Save the downloaded license. This is required.
• To download an app framework: Find the framework you need to support your app package, and click Download. This is optional.

You need the framework to support your app package, but if you already have a copy, you don’t need to download it again. Frameworks are backward compatible.

Распространение автономных приложений Distribute offline apps

Область применения: Applies to:

• Windows 10 Windows 10
• Windows10 Mobile Windows 10 Mobile

Автономное лицензирование это новый вариант лицензирования для Windows 10 через Microsoft Store для бизнеса и Microsoft Store для образования. Offline licensing is a new licensing option for Windows 10 with Microsoft Store for Business and Microsoft Store for Education. С помощью автономных лицензий организации могут скачивать приложения и лицензии для их развертывания в сети или на устройствах, не подключенных к Интернету. With offline licenses, organizations can download apps and their licenses to deploy within their network, or on devices that are not connected to the Internet. Независимые поставщики программного обеспечения или разработчики могут предлагать свои приложения для автономного лицензирования при отправке в Центр разработки для Windows. ISVs or devs can opt-in their apps for offline licensing when they submit them to the Windows Dev Center. Только приложения, выбранные для автономного лицензирования, будут показаны как доступные для автономного лицензирования в Microsoft Store для бизнеса и Microsoft Store для образования. Only apps that are opted in to offline licensing will show that they are available for offline licensing in Microsoft Store for Business and Microsoft Store for Education. Такая модель позволяет организациям развертывать приложения для пользователей или устройств без подключения к Store. This model allows organizations to deploy apps when users or devices do not have connectivity to the Store.

Преимущества приложений с автономным лицензированием Why offline-licensed apps?

Приложения с автономным лицензированием— это альтернатива сетевым приложениям, которая предоставляет дополнительные варианты развертывания. Offline-licensed apps offer an alternative to online apps, and provide additional deployment options. Причины использовать приложения с автономным лицензированием: Some reasons to use offline-licensed apps:

У вас нет доступа к службам Microsoft Store. Если ваши сотрудники не имеют доступа к службам Интернет и Microsoft Store, скачивание приложений с автономной лицензией и их развертывание с помощью изображений является альтернативой приложениям, лицензированным в Интернете. You don’t have access to Microsoft Store services — If your employees don’t have access to the Internet and Microsoft Store services, downloading offline-licensed apps and deploying them with imaging is an alternative to online-licensed apps.

Вы используете образы для управления устройствами в организации. Приложения с автономными лицензиями можно добавить в образы и развернуть с помощью системы обслуживания образов развертывания и управления ими (DISM) или конструктора образов и конфигураций Windows (ICD). You use imaging to manage devices in your organization — Offline-licensed apps can be added to images and deployed with Deployment Image Servicing and Management (DISM), or Windows Imaging and Configuration Designer (ICD).

У сотрудников нет учетных записей Azure Active Directory (AD). Сотрудникам, которые устанавливают приложения, назначенные им в Microsoft Store, или запрашивают приложения из частного магазина, необходимы учетные записи Azure AD. Your employees do not have Azure Active Directory (AD) accounts — Azure AD accounts are required for employees that install apps assigned to them from Microsoft Store or that claim apps from a private store.

Варианты распространения приложений с автономным лицензированием Distribution options for offline-licensed apps

Распространять приложения с автономным лицензированием непосредственно из Microsoft Store невозможно. You can’t distribute offline-licensed apps directly from Microsoft Store. После скачивания элементов для приложения с автономным лицензированием существуют несколько вариантов его распространения: Once you download the items for the offline-licensed app, you have options for distributing the apps:

Система обслуживания образов развертывания и управления ими (DISM). Deployment Image Servicing and Management. DISM— это программа командной строки, которая используется для подключения и обслуживания образов Microsoft Windows перед развертыванием. DISM is a command-line tool that is used to mount and service Microsoft Windows images before deployment. Вы также можете использовать DISM для установки, удаления, настройки и обновления компонентов Windows, пакетов, драйверов и региональных параметров в WIM-файле или на виртуальном диске с помощью команд обслуживания DISM. You can also use DISM to install, uninstall, configure, and update Windows features, packages, drivers, and international settings in a .wim file or VHD using the DISM servicing commands. Команды DISM используются в автономных образах. DISM commands are used on offline images. Подробнее: Система обслуживания образов развертывания и управления ими (DISM). For more information, see Deployment Image Servicing and Management.

Создание пакета подготовки. Create provisioning package. Можно использовать конструктор образов и конфигураций Windows (ICD) для создания пакета подготовки для своего автономного приложения. You can use Windows Imaging and Configuration Designer (ICD) to create a provisioning package for your offline app. После получения пакета существует несколько возможностей применения пакета подготовки. Once you have the package, there are options to apply the provisioning package. Дополнительные сведения см. в разделе Пакеты подготовки для Windows 10. For more information, see Provisioning Packages for Windows 10.

Поставщик средств управления мобильными устройствами или сервер управления. Mobile device management provider or management server. Для распространения автономных приложений можно использовать поставщик средств управления мобильными устройствами (MDM) или сервер управления. You can use a mobile device management (MDM) provider or management server to distribute offline apps. Дополнительную информацию об этом см. в разделах: For more information, see these topics:

Информацию о сторонних поставщиках MDM или серверах управления см. в документации продукта. For third-party MDM providers or management servers, check your product documentation.

Скачивание приложения с автономным лицензированием Download an offline-licensed app

Для приложений с автономным лицензированием требуется скачать или создать несколько элементов. There are several items to download or create for offline-licensed apps. Пакет приложения и лицензия приложения требуются обязательно; метаданные приложения и структуры приложения необязательны. The app package and app license are required; app metadata and app frameworks are optional. В этом разделе представлена дополнительная информация о каждом элементе и описывается, как скачать приложение с автономной лицензией. This section includes more info on each item, and tells you how to download an offline-licensed app.

Метаданные приложения — метаданные приложения необязательны. App metadata — App metadata is optional. Они содержат сведения о приложении, ссылки на значки, код продукта, локализованные коды продукта и другие элементы. The metadata includes app details, links to icons, product id, localized product ids, and other items. Разработчикам, которые планируют использовать приложение как часть другого приложения или средства, могут понадобиться метаданные приложения. Devs who plan to use an app as part of another app or tool, might want the app metadata.

Пакет приложения — пакеты приложений необходимы для распространения автономных приложений. App package — App packages are required for distributing offline apps. Существуют пакеты приложения для разных комбинаций платформы приложения и архитектуры устройства. There are app packages for different combinations of app platform and device architecture. Необходимо знать, устройства какой архитектуры используются в вашей организации, чтобы определить, существуют ли пакеты приложения для поддержки ваших устройств. You’ll need to know what device architectures you have in your organization to know if there are app packages to support your devices.

Лицензия приложения — лицензии приложений необходимы для распространения автономных приложений. App license — App licenses are required for distributing offline apps. Используйте закодированные лицензии при распространении приложений с автономным лицензированием с помощью средства управления или ICD. Use encoded licenses when you distribute offline-licensed apps using a management tool or ICD. Используйте незакодированные лицензии при распространении приложений с автономным лицензированием с помощью DISM. Use unencoded licenses when you distribute offline-licensed apps using DISM.

Структуры приложения — структуры приложения необязательны. App frameworks — App frameworks are optional. Если у вас уже есть необходимая структура, вам не нужно скачивать вторую копию. If you already have the required framework, you don’t need to download another copy. Store для бизнеса выберет структуру приложения в зависимости от выбранных вами платформы и архитектуры приложения. The Store for Business will select the app framework needed for the app platform and architecture that you selected.

Скачивание приложения с автономным лицензированием To download an offline-licensed app

Нажмите Управление. Click Manage.

Щелкните Параметры. Click Settings.

Нажмите кнопку Магазин. Click Shop. Поиск раздела Опыт покупки, изменить тип лицензии в автономном режиме, **** и нажмите кнопку Получитьприложение , которое добавит приложение в инвентарь. Search for the Shopping experience section, change the License type to Offline, and click Get the app, which will add the app to your inventory.

Нажмите Управление. Click Manage. Теперь у вас есть доступ к скачив метаданным пакета пакетов appx и файлу лицензии. You now have access to download the appx bundle package metadata and license file.

Перейдите к службам & продуктов и выберите программное обеспечение apps &. Go to Products & services, and select Apps & software. (Список может быть пустым, но через некоторое время он будет автоматически заполняться.) (The list may be empty, but it will auto-populate after some time.)

• Чтобы скачать метаданные приложения: выберите язык для метаданных приложения, а затем щелкните Скачать. To download app metadata: Choose the language for the app metadata, and then click Download. Сохраните скачанные метаданные приложения. Save the downloaded app metadata. Этот действие необязательно. This is optional.
• Чтобы скачать пакет приложения: щелкните, чтобы развернуть сведения о пакете, выберите нужное сочетание платформы и архитектуры, затем нажмите кнопку Скачать. To download app package: Click to expand the package details information, choose the Platform and Architecture combination that you need for your organization, and then click Download. Сохраните скачанный пакет приложения. Save the downloaded app package. Этот действие обязательно. This is required.
• Чтобы скачать лицензию приложения: выберите Закодированный или Незакодированный, а затем щелкните Создать лицензию. To download an app license: Choose either Encoded, or Unencoded, and then click Generate license. Сохраните скачанную лицензию. Save the downloaded license. Этот действие обязательно. This is required.
• Чтобы скачать структуру приложения: найдите нужную для поддержки вашего пакета приложения структуру и щелкните Скачать. To download an app framework: Find the framework you need to support your app package, and click Download. Этот действие необязательно. This is optional.

Вам необходима структура для поддержки вашего пакета приложения, но если у вас уже есть копия, скачивать ее снова не нужно. You need the framework to support your app package, but if you already have a copy, you don’t need to download it again. Структуры обеспечивают обратную совместимость. Frameworks are backward compatible.