Drivers & Software
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Hello, I have a laptop ACER ASPIRE E1-572G, it has Windows 10 Creators Update installed, when I try to install any driver for the AMD87 HD graphics card, the system hangs during the installation of the video driver and saves only rebooting the laptop and completely removing the drivers for the video card. How to solve this problem?
Many thanks to d3f for help
d3f
I found a solution for this problem.
Probably after Anniversary Update there is a issue with ULPS (ultra low power state) and AMD drivers newer than Crimson 16.7.2. It causes a system freeze.
So there are two solutions:
1) If you need a longer battery time and ULPS turned on, you should install version 16.7.2 or 16.6.2 ( I also had some issues with 16.7.2 version due to wrong certificate or sth, but generally it works)
2) If you need the latest version of driver you should disable ulps and then install a driver. Normally you can do it by registry modification, by searching for a registry key EnableULPS and EnableULPS_NA and changing it to 0 value. But during the installation of new driver it reverts back to the default value and system freezes. So you need to mod the driver and disable ULPS by default.
WARNING! It helps me, but I am not responsible if something will go wrong. You do it on your own risk!
— Find your hardware identifier at Device Manager -> Graphic cards -> AMD Radeon (your card model) -> Details -> hardware identifier
mine was something like that: PCI\VEN_1002&DEV_6606&SUBSYS_XXXXXX
— Unpack drivers and find a file C:\AMD\Non-WHQL-Win10-64Bit-Radeon-Software-Crimson-ReLive-17.1.1-Jan16\Packages\Drivers\Display\WT6A_INF\ C0310456.inf
— Open the file and find you identifier in [ATI.Mfg.NTamd64.10.0. 14310]. You should match a proper line for example mine was «%AMD6606.1%» = ati2mtag_R502DS, PCI\VEN_1002&DEV_6606″ note the part » ati2mtag_XXXXXX «, so mine was ati2mtag_R502DS
— Now the most important thing is to find the part with config of your graphic card model. Just match your identifier, mine is: [ati2mtag_ R502 _SoftwareDeviceSettings]
— Under this part find the lines:
«HKR,, EnableUlps_NA, %REG_SZ%, 1»
«HKR,, EnableUlps, %REG_DWORD%, 1»
— Change the values to 0 and save the file.
— Alternatively, you can search and change all the values ‘EnableUlps’ and ‘EnableUlps_NA’ in this file
— Probably a driver installation will fail, so you should temporary disable ‘driver signing’ in Windows settings, before. If you dont know how to do it look at this https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/how-do-i-disable-dri.
— Install the driver and restart the PC. Now it should work fine without freezes on latest drivers.
PS. I was searching for this solution for a few moths, so I hope it helps other user. Maybe it will be a good idea to pin this post somewhere.
PS2: I hope that AMD will FINALLY FIX this issue. It looks that no one cares about it.
Drivers & Software
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Hello, I have a laptop ACER ASPIRE E1-572G, it has Windows 10 Creators Update installed, when I try to install any driver for the AMD87 HD graphics card, the system hangs during the installation of the video driver and saves only rebooting the laptop and completely removing the drivers for the video card. How to solve this problem?
Many thanks to d3f for help
d3f
I found a solution for this problem.
Probably after Anniversary Update there is a issue with ULPS (ultra low power state) and AMD drivers newer than Crimson 16.7.2. It causes a system freeze.
So there are two solutions:
1) If you need a longer battery time and ULPS turned on, you should install version 16.7.2 or 16.6.2 ( I also had some issues with 16.7.2 version due to wrong certificate or sth, but generally it works)
2) If you need the latest version of driver you should disable ulps and then install a driver. Normally you can do it by registry modification, by searching for a registry key EnableULPS and EnableULPS_NA and changing it to 0 value. But during the installation of new driver it reverts back to the default value and system freezes. So you need to mod the driver and disable ULPS by default.
WARNING! It helps me, but I am not responsible if something will go wrong. You do it on your own risk!
— Find your hardware identifier at Device Manager -> Graphic cards -> AMD Radeon (your card model) -> Details -> hardware identifier
mine was something like that: PCI\VEN_1002&DEV_6606&SUBSYS_XXXXXX
— Unpack drivers and find a file C:\AMD\Non-WHQL-Win10-64Bit-Radeon-Software-Crimson-ReLive-17.1.1-Jan16\Packages\Drivers\Display\WT6A_INF\ C0310456.inf
— Open the file and find you identifier in [ATI.Mfg.NTamd64.10.0. 14310]. You should match a proper line for example mine was «%AMD6606.1%» = ati2mtag_R502DS, PCI\VEN_1002&DEV_6606″ note the part » ati2mtag_XXXXXX «, so mine was ati2mtag_R502DS
— Now the most important thing is to find the part with config of your graphic card model. Just match your identifier, mine is: [ati2mtag_ R502 _SoftwareDeviceSettings]
— Under this part find the lines:
«HKR,, EnableUlps_NA, %REG_SZ%, 1»
«HKR,, EnableUlps, %REG_DWORD%, 1»
— Change the values to 0 and save the file.
— Alternatively, you can search and change all the values ‘EnableUlps’ and ‘EnableUlps_NA’ in this file
— Probably a driver installation will fail, so you should temporary disable ‘driver signing’ in Windows settings, before. If you dont know how to do it look at this https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/how-do-i-disable-dri.
— Install the driver and restart the PC. Now it should work fine without freezes on latest drivers.
PS. I was searching for this solution for a few moths, so I hope it helps other user. Maybe it will be a good idea to pin this post somewhere.
PS2: I hope that AMD will FINALLY FIX this issue. It looks that no one cares about it.
