The Microsoft Store Promise for Surface

From free shipping and 60-day returns to remote learning options, Microsoft Store will help you get the most from your new Surface.

Fast, free shipping

2-3 business days free shipping.

60-day return policy

Try out a Surface for 60 days. If you’re not satisfied for any reason, return it in like-new condition in its original packaging. [1]

90 days free support

Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.

60-day lowest price promise

If you buy a Surface from us and our price drops within 60 days of your purchase, we’ll refund the difference. [2]

Special pricing, offers, and discounts

Savings for students

Microsoft Store empowers, faculty, and parents with an education discount up to 10% off select products. [3]

90 days free support

Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase, please contact 0800 026 0329 for further information.

Free virtual workshops & trainings

Connect live with Microsoft Store associates for one-on-one online solutions for working, teaching, and learning from home.

Get tips for collaborating remotely and optimising your work-from-home setup, advice on using Teams to connect with colleagues and students, and access to interactive workshops for students ages 8 and older.

Business solutions for your needs

Get the right software and devices for your business or school.

For questions and special business pricing, call 0800-026-0061 or request a quote.

Watch and learn with our latest videos

Whether you want to learn about the new Surface Laptop Go or how to share files on OneDrive, our growing video library offers quick product tours and tutorials hosted by Microsoft Store associates.

[1] Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

[2] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.

Why shop for your business at Microsoft Store?

Consider us your trusted business advisor. From expert support to free virtual training, we’re here to help.

Windows USB/DVD Download Tool

Overview

When you download Windows from Microsoft Store, you have two options: You can download a collection of compressed files, or you can download an ISO file. An ISO file combines all the Windows installation files into a single uncompressed file.

If you choose to download an ISO file so you can create a bootable file from a DVD or USB drive, copy the Windows ISO file onto your drive and then run the Windows USB/DVD Download Tool. Then simply install Windows onto your computer directly from your USB or DVD drive.

When you download the ISO file, you must copy it onto a USB or DVD. When you’re ready to install Windows, insert the USB drive or DVD with the ISO file on it and then run Setup.exe from the root folder on the drive.

This allows you to install Windows onto your machine without having to first run an existing operating system. If you change the boot order of drives in your computer’s BIOS, you can run the Windows installation directly from your USB drive or DVD when you first turn on your computer. Please see the documentation for your computer for information about how to change the BIOS boot order of drives.

Making copies

To install the software, you can make one copy of the ISO file on a disc, USB flash drive, or other media.

After you’ve installed the software and accepted the license terms that accompany the software, those license terms apply to your use of the software. The license terms for Windows permit you to make one copy of the software as a back-up copy for re-installation on the licensed computer. If you do not delete your copy of the ISO file after installing the Windows software, the copy of the ISO file counts as your one back-up copy.

If you need to download the software again, you can go to your Download Purchase History in your Microsoft Store account and access the download there.

Installation

To install the Windows USB/DVD Download Tool:

2. Click Download then Run.

3. Follow the steps in the setup dialogs. You’ll have the option to specify where to install the Windows USB/DVD Download Tool.

You must be an administrator on the computer on which you are installing the Windows USB/DVD Download tool. It requires the Microsoft .NET Framework version 2.0 or higher.

System requirements

Windows XP SP2, Windows Vista, or Windows 7 (32-bit or 64-bit)

Pentium 233-megahertz (MHz) processor or faster (300MHz is recommended)

50MB of free space on your hard drive

DVD-R drive or 4GB removable USB drive

For Windows XP users

The following applications must be installed prior to installing the tool:

Microsoft .NET Framework 2.0 must be installed. It can be downloaded here.

Microsoft Image Mastering API v2 must be installed. It can be downloaded here.

Using the Windows USB/DVD Download Tool

Before you run the Download Tool, make sure you have purchased the Windows ISO download from Microsoft Store and downloaded the Windows ISO file to your drive. If you have purchased Windows but have not yet downloaded the ISO file, you can download the ISO file from your Microsoft Store Account.

To make a copy of your Windows ISO file:

1. Click the Windows START button, and click WINDOWS USB/DVD DOWNLOAD TOOL in the ALL PROGRAMS list to open the Windows USB/DVD Download Tool.

2. In the SOURCE FILE box, type the name and path of your Windows ISO file, or click BROWSE and select the file from the OPEN dialog box. Click NEXT.

3. Select USB DEVICE to create a copy on a USB flash drive or select DVD disk to create a copy on a DVD disk.

4. If you are copying the file to a USB flash drive, select your USB device in the drop-down list and click BEGIN COPYING. If you are copying the file up to a DVD, click BEGIN BURNING.

When your Windows ISO file is copied to your drive, install Windows by moving to the root folder of your DVD or USB drive, and then double-click Setup.exe.

Frequently Asked Questions

Where can I download .NET framework 2.0?

The .NET framework can be downloaded here.

Where can I download Image Mastering API 2.0?

The Image Mastering API can be downloaded here.

What size USB drive is required?

You need a USB drive with a minimum of 4GB of free space.

Can I use my newly created USB drive to install Windows on someone else’s computer?

No. The Windows ISO file on the USB drive is only intended to be used to install Windows on the licensed user’s own computer.

Can I back up to a CD-ROM?

No. The Windows ISO file is too large to fit on a CD.

Can I back up to a Blu-ray Disc?

Yes, as long as your DVD drive can write to a Blu-ray Disc.

IfI have other files on the USB drive will the Windows USB/DVD download tool delete them?

This tool requires the USB drive to be completely blank before the Windows files are copied. This helps ensure that the device is bootable after the copying has completed.

Can I backup to an external hard drive or other device with enough free disk space?

Yes, but this is not recommended. The device must be formatted in order for the device to be bootable. A dedicated USB flash drive would be a better option.

Can I use the Windows USB/DVD Download Tool to back up other files?

No. This tool is only for use with the Windows ISO file purchased from Microsoft Store.

Does the tool support dual-layer DVD discs for burning?

No. Currently, the tool does not support dual-layer DVD discs.

Troubleshooting

The tool is asking me to install the .NET framework and Image Mastering API before I install the tool

If you’re running Windows XP, you must install the .NET Framework 2.0 and the Image Mastering API 2.0 before installing the tool. You can download .NET framework here and you can download the Image Mastering API here.

A restart may be required after installing the .NET framework and the Image Mastering API.

When creating a bootable USB device, I am getting an error about bootsect

To make the USB drive bootable, you need to run a tool named bootsect.exe. In some cases, this tool needs to be downloaded from your Microsoft Store account. This may happen if you’re trying to create a 64-bit bootable USB device from a 32-bit version of Windows. To download bootsect:

1. Login to your Microsoft Store account to view your purchase history.

2. Look for your Windows purchase.

3. Next to Windows, there is an Additional download options drop-down menu.

4. In the drop-down menu, select 32-bit ISO.

5. Right-click the link, and then save the bootsect.exe file to the location where you installed the Windows USB/DVD Download Tool (e.g. C:\Users\username\AppData\Local\Apps\Windows USB DVD Download Tool).

6. Once the file has been saved, go back to the Windows USB/DVD Download Tool to create your bootable USB device.

My USB drive is not in the list of available devices

If you don’t see your USB drive in the list of available devices, please make sure the drive is inserted in the USB port, and then click the Refresh button beside the list of available drives.

I inserted a blank DVD in my DVD-ROM drive, but the Windows USB/DVD Download Tool doesn’t recognize it

If there are multiple drives on the system, the tool will select the first one that is capable of burning DVDs. If you have multiple DVD-R drives, try inserting the blank DVD into another DVD-R drive. If that doesn’t help, please make sure that your disc isn’t damaged and that your DVD-R drive is operational. Contact Product Support if issues continue to arise.

I inserted a blank DVD in my DVD-ROM drive, but the tool won’t let me burn it

Make sure the disc isn’t a dual-layer DVD disc. Currently, dual-layer discs are not supported within the tool.