Windows 10 Handsfree Bluetooth not working

Hello I recently upgraded from 8.1 to 10 and am learning all the new things but when I try to connect my phone to my pc via Bluetooth it doesn’t enter the hands free mode like it did with windows 8.

So basically connecting my phone with Bluetooth is doing absolutely nothing

I cant do anything now, I use to be able to play music from my phone through my pc speakers via Bluetooth and I could make phone calls on my pc which I cant do now.

Please tell me how I can fix this.

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Thank you for posting on Microsoft Community.
We also thank you for your interest in Windows 10.

The reason might be that your Bluetooth drivers may not be compatible with Windows 10.

Download the latest Bluetooth driver from the manufacturer’s website and check if the issue is resolved.

If the issue still persist, try compatibility mode from the following steps.

Step 1: Download the latest driver from the manufacturer’s website.

Step 2: Right-click on the driver setup file and click on ‘properties’.

Step 3: Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation.

Step 4: Restart the computer and check if the issue persists .

Hope this helps!

Get back to us if you have queries regarding Windows, we will be happy to help you.

Thank you,
Microsoft Community.

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Apology for the delay in response.

Did you tried connecting the Bluetooth device to some other PC?

Follow this method, if you’re able to see Bluetooth driver in Device Manager.

a) Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter.

b) Spot and expand the Bluetooth driver, right-click and select “Uninstall” then restart the system. Let the system install the driver automatically on Start.

Keep us posted for any concerns with windows, we’re glad to assist you.

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Sadly it still didnt work, ive tried everything

The Handfree driver log info says this

Device BTHENUM\<0000111f-0000-1000-8000-00805f9b34fb>_LOCALMFG&0045\8&5d3d87a&0&F0DCE2EA5692_C00000000 requires further installation.

I dont know what to do

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I do appreciate your efforts and time, and will assist you with the issue.

Method 1: Update the Bluetooth drivers.

Step 1: Check for the latest driver update through Windows Updates.

1. At the Start screen, type Windows Update.
2. Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
3. When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Incompatible or not properly installed graphics card drivers are the most common cause of this issue.

Step 2: Follow the steps below to update the sound drivers.

1. Press Windows + X key on the keyboard.
2. Go to device manager.
3. Right-click your Bluetooth devices.
4. Click Update Driver Software and then follow the steps in the wizard that appears.

Restart the computer and check.

Step 3: Check in compatibility mode.

Download the Bluetooth drivers from the manufacture’s website for Windows 10, if not available.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation.

d. Once this is done, restart the computer and check if the issue persists.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

Windows 8, 8.1 Bluetooth Hands free Service problem

I have found a bit of a snag with Windows 8 & 8.1. For you see, I use Bluetooth to remotely control my Samsung Galaxy Note GT-N7000, and take advantages of the hands free capability on Windows XP and Windows -7.

However, Windows 8 and Windows 8.1 dose not support this; or it’s disabled, whatever it is it’s quite strange. And I am pretty much sure it’s not the phone’s driver problem or even particular Bluetooth drivers problem, as I can see it from the device properties I have an option to enable it.

I am using an Intel’s Bluetooth driver and I’ve seen the same problem happening with Broadcom and other drivers as well. so it’s within the OS.

Could you guys help me find a viable solution to enable this service on my laptop running ( Windows 8 ) to my phone .

As you can see there is no such services are showing on the service window.

Thanks in advance,

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This issue might occur due to several reasons. I know that it can be difficult for you when something that was working fine does not work as expected.

Method 1.

You may run the hardware troubleshooter and check.

Run the troubleshooter and check if that helps.

Follow these steps:
a) Press the ‘Windows + W’ key on the keyboard.
b) Type Troubleshooting in the search box and then press enter.
c) Click hardware and sound and run the Hardware and Devices Troubleshooter.
d) Follow the On screen instructions. Once this is done, restart the computer and check the status.

Article for reference.

Method 2.

If the issue persists, check Windows Updates for any optional updates available for the hardware device and install them accordingly.

Method 3.

Follow these steps and check if the Bluetooth Support Service is started.

a. Press Windows Key + R, type services.msc, hit Enter.

b. Right click on the service named-Bluetooth Support Service.

c. Check if it is started, if not click on Start.

Once this is done, restart the computer and check the status.

Method 4.

You may install the driver in Windows 7 compatibility mode and check if this helps. This runs the program using settings from a previous version of Windows.

Reply with the status of the issue and we will be glad to offer our assistance.

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This issue might occur due to several reasons. I know that it can be difficult for you when something that was working fine does not work as expected.

Method 1.

You may run the hardware troubleshooter and check.

Run the troubleshooter and check if that helps.

Follow these steps:
a) Press the ‘Windows + W’ key on the keyboard.
b) Type Troubleshooting in the search box and then press enter.
c) Click hardware and sound and run the Hardware and Devices Troubleshooter.
d) Follow the On screen instructions. Once this is done, restart the computer and check the status.

Article for reference.

Method 2.

If the issue persists, check Windows Updates for any optional updates available for the hardware device and install them accordingly.

Method 3.

Follow these steps and check if the Bluetooth Support Service is started.

a. Press Windows Key + R, type services.msc, hit Enter.

b. Right click on the service named-Bluetooth Support Service.

c. Check if it is started, if not click on Start.

Once this is done, restart the computer and check the status.

Method 4.

You may install the driver in Windows 7 compatibility mode and check if this helps. This runs the program using settings from a previous version of Windows.

Reply with the status of the issue and we will be glad to offer our assistance.

Thank you Srimadhwa for your effort. but none of the above mentioned techniques are working for me. Is there anything else you can suggest for me. Are sure that the new windows interface fully support android user to communicate through all of the Bluetooth services.

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You may also refer to the device manual that came with Samsung Galaxy Note GT-N7000 to know more about the Bluetooth Hands free options and features.

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I came here researching the same problem. While most support posts elicit a response to the effect that it’s an Intel issue, a little browsing suggests that Microsoft disabled this feature in Windows 8 entirely. A cynic might suspect that they did it to encourage adoption of the Windows phone, but that theory depends on whether the hands free feature works in that scenario. Either way, it’s annoying—the gateways are clearly there.

No. Windows Phone 8 also got this problem in this scenario. I hope Microsoft can solve this issue quickly.

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I also have the same problem because I recalled that my laptop on Windows 7 a long time ago was able to use my Laptop as a speakerphone for my cell phone.

Now I was attempting to connect my Lumia 925 — Windows 8.1 Cyan to my Laptop which was upgraded to Windows 8.1 Pro x64 and just like the Original Poster says I do see that Handsfree Telephony Gateway is enabled but don’t see it on the Bluetooth Device Control.

I did check my Laptop has the latest Windows Update and also has the latest Bluetooth software via this link:

I don’t know Windows 8.1 removed that feature because it was working okay in Windows 7.

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Sup , knowing this thread is over a year old ill drop my 2 cents , hoping to spur on conversation.

1) imho I just don’t think Intel cares about their Bluetooth device control services suite ,beyond hooking up the odd headset or two. They seem to trying hard to push their widi which I haven’t got to work on anything.

2) Broadcoms Bluetooth suite works really good on win 7 and xp . If you can get past the compatibility issue in Win 8 it will give you half hearted Bluetooth options. I would like to report that Remote keyboard and mouse work fine, no hands free calling but a little mouse pops up on the phone screen and I can control it.

maybe ill start a new conversation , a new post . It really does work well with the Broadcom chipset under Win7. and maybe we will get there with Win8. : tested with intel dual 7260 ac bt ,Broadcom’s bcm4352hmb and GBu521 ( which has the same hardware as the adapter)

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