Update to improve Bluetooth driver diagnosis in Windows 8.1

Summary

This update improves Bluetooth driver diagnosis by exposing more information in the Bluetooth driver.

More Information

Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as an Optional update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center: The following updates are available for download from the Microsoft Download Center:

Download the Update for Windows 8.1 for x64-based Systems (KB3029606) package now.

Download the Update for Windows 8.1 (KB3029606) package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

How to capture and analyze Bluetooth ETW traces

This section describes how to capture and analyze Bluetooth traces for the following drivers:

The size of the Event Tracing for Windows (ETW) logs and the parsed output file are typically quite large, especially for bthport and btha2dp. Although complete traces are necessary to analyze the scenario in detail, for specific drivers, you can enable only those drivers.

How to capture Bluetooth ETW traces

To capture Bluetooth event traces without installing any additional software after a restart, follow these steps:

Open an elevated Command Prompt window. For example, right-click Start, and then click Command Prompt (Admin).

Set up the scenario of interest.

Start a capture session by pasting the following sequence of commands into the Command Prompt window.

Note Press Enter after each command.

Perform the action that you want to capture. Keep the Command Prompt window open.

Stop the capture session when you are finished by pasting the following sequence of commands into the Command Prompt window.

Note Press Enter after each command.

How to parse Bluetooth ETW traces

Bluetooth events are logged in the %USERPROFILE%\desktop\Bluetooth_Traces\bth_ETW_trace.etl file. The events can be parsed by using the Tracerpt.exe utility that’s installed with Windows.

Run the following command:

This command generates the full XML report for the ETW events that have been logged. The events resemble those in the following examples.

Intel® Wireless Bluetooth® for Windows 7*

Automatically update your drivers

Identify your products and get driver and software updates for your Intel hardware.

Available Downloads

BT_21.40.5_32_Win7.exe

Windows 7, 32-bit*

Language: Multi language

BT_21.40.5_64_Win7.exe

Windows 7, 64-bit*

Language: Multi language

Detailed Description

Purpose

Intel® Wireless Bluetooth® is recommended for end users, including home users and business customers with Bluetooth® technology.

Intel Wireless Bluetooth Package version 21.40.5

Programs and Features version = 20.90.6

Device Manager version= 20.90.6.4

Not sure what to download?

Confirm that you have Windows 7* operating system before installing. Check if your operating system is 32-bit or 64-bit.

Ensure that your wireless adapter is supported by this download. List of supported wireless adapters available below.

To determine which wireless adapter is installed in your computer system:

Manually identify your Intel® Wireless Adapter and driver version number.

Which file to choose?

If you have Windows 7 32-bit: BT_21.40.5_32_Win7.exe

If you have Windows 7 64-bit: BT_21.40.5_64_Win7.exe

How to install

Download the file to a folder on your PC.

Uninstall current version of Intel Wireless Bluetooth.

Double-click the file to launch installation.

Note: You may need to take additional steps if you have specific Microsoft Windows* updates installed and are upgrading the Intel Wireless Bluetooth Software from previous versions. Visit Troubleshoot Issue with Intel® Bluetooth and Microsoft Windows 7* Updates for details.

See the release notes for installation instructions, supported hardware, what is new, bug fixes, and known issues.

About Intel® software and drivers

The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations.

Download Documentation

This download is valid for the product(s) listed below.

Intel Software License Agreement

The terms of the software license agreement included with any software you download will control your use of the software.

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Разрешение неизвестного устройства с аппаратным ИДЕНТИФИКАТОРом БС \ MS_BTHPAN при установке Windows * Server 2019 на Intel® NUC8i3PN, NUC8v5PN, NUC8v7PN

Проверено. Это решение проверено нашими клиентами с целью устранения ошибки, связанной с этими переменными среды

Тип материала Установка и настройка

Идентификатор статьи 000056758

Последняя редакция 27.05.2020

После установки Windows Server 2019 и всех доступных драйверов в диспетчере устройств появляется неизвестное устройство.

Продукция, затрагиваемая: Intel® NUC8i3PN, NUC8v5PN и NUC8v7PN.
ОС: Windows Server 2019

Как решить эту проблему:

Чтобы установить драйверы для неизвестного устройства, выполните следующие действия:

1. Откройте диспетчер устройств и дважды нажмите на неизвестное устройство
2. Перейдите на вкладку « Подробности »
3. Нажмите раскрывающееся меню и выберите « коды оборудования »
4. Подтвердите, что идентификатор аппаратного обеспечения БС \ MS_BTHPAN
5. Перейдите на вкладку Driver (драйвер )
6. Нажмите « Обновить драйвер» > Позвольте мне выбрать из списка доступных драйверов на компьютере >Bluetooth, а затем нажмите « Далее ».
7. Выберите Microsoft в списке производителей слева, выберите « Личная сеть услуг » в правом списке.
8. Нажмите « Да » в появившемся диалоговом окне «Обновление драйвера»

Выявление & дополнительной информации:

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