Bugcheck code 209, kernel power 41 63, intelppm.sys
My computer constantly freezes and restarts (kernel power 41 63). For the first time I’ve caught bugcheck and minidump file (link: https://drive.google.com/open?id=11atCTZFZiH5P2kCpCJEgDL5_pOSQILBb ) Can someone tell me what’s going on? I’ve already updated BIOS, turned off fast startup, all drivers are up-to-date according to device manager. Computer restarts during gaming, listening to music and laying idle. It happens on Linux as well.
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff801c81213b8, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801c81213b8, address which referenced memory
BUILD_VERSION_STRING: 10.0.16299.248 (WinBuild.160101.0800)
SYSTEM_SKU: LENOVO_MT_80SV_BU_idea_FM_Lenovo ideapad 510-15IKB
SYSTEM_VERSION: Lenovo ideapad 510-15IKB
BASEBOARD_PRODUCT: Torronto 5C1
BASEBOARD_VERSION: NO DPK
READ_ADDRESS: Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff801c81213b8
FAULTING_IP:
intelppm!MWaitIdle+18
fffff801`c81213b8 c3 ret
IP_IN_PAGED_CODE:
intelppm!MWaitIdle+18
fffff801`c81213b8 c3 ret
ADDITIONAL_DEBUG_TEXT: The trap occurred when interrupts are disabled on the target.
CPU_MICROCODE: 6,8e,9,0 (F,M,S,R) SIG: 62’00000000 (cache) 62’00000000 (init)
ANALYSIS_SESSION_TIME: 03-08-2018 00:59:19.0218
ANALYSIS_VERSION: 10.0.16299.15 amd64fre
TRAP_FRAME: fffff80363a5e440 — (.trap 0xfffff80363a5e440)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000060 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff801c81213b8 rsp=fffff80363a5e5d8 rbp=fffff8035fd93180
r8=ffffcd0bb4369ba0 r9=ffffcd0bb4369a90 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up di pl zr na po nc
intelppm!MWaitIdle+0x18:
fffff801`c81213b8 c3 ret
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80361812529 to fffff803617ff430
FAILED_INSTRUCTION_ADDRESS:
intelppm!MWaitIdle+18
fffff801`c81213b8 c3 ret
STACK_TEXT:
fffff803`63a5e2f8 fffff803`61812529 : 00000000`0000000a fffff801`c81213b8 00000000`000000ff 00000000`00000000 : nt!KeBugCheckEx
fffff803`63a5e300 fffff803`6180e659 : ffffcd0b`c395a250 fffff803`63a5e6b8 fffff7eb`0000a150 ffffb800`00000002 : nt!KiBugCheckDispatch+0x69
fffff803`63a5e440 fffff801`c81213b8 : fffff801`c8121390 ffffcd0b`b3093820 0000d75f`cc7749f3 fffff803`5fd93180 : nt!KiPageFault+0x519
fffff803`63a5e5d8 fffff801`c8121390 : ffffcd0b`b3093820 0000d75f`cc7749f3 fffff803`5fd93180 00000000`0000000b : intelppm!MWaitIdle+0x18
fffff803`63a5e5e0 fffff803`6175293a : 00000000`00000078 0000d75f`cc771300 fffff803`5fd98ec8 00000035`d5f34b8d : intelppm!AcpiCStateIdleExecute+0x20
fffff803`63a5e610 fffff803`61751870 : 00000000`00000000 00000000`00000002 00000000`00000000 01d3b663`d36dc020 : nt!PpmIdleExecuteTransition+0xf3a
fffff803`63a5ea00 fffff803`61802cec : 00000000`00000000 fffff803`5fd93180 fffff803`61aa3380 ffffcd0b`bd49d080 : nt!PoIdle+0x340
fffff803`63a5eb60 00000000`00000000 : fffff803`63a5f000 fffff803`63a58000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c
FOLLOWUP_IP:
intelppm!MWaitIdle+18
fffff801`c81213b8 c3 ret
Get bugcheckcode 209, 10, 292 Please Help BSOD problem.
I got 3 BSOD repeatedly.
I checked event viewer and I got 3 bugcheckcode 10, 209, 292.
I attached Google Drive link that include memory.dump
Replies (4)
Hi 포커스
Greetings! I am Vijay, an Independent Advisor. Can you upload minidumps as well which will be of size ranging between few hundred KBs to few MBs?
Do let me know if you have any more question or require further help.
Best regards
Vijay A. Verma @ http://www.eforexcel.com/
Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM — 05:00 PM
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Thank you for your help.
Above google link is minidump file.
I get new BSOD when checking minidump folder.
so minidump files are more than memory dump files that I have linked.
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A. Analysis Results
File Name: 073019-5437-01.dmp
IRQL_NOT_LESS_OR_EQUAL (a)
IMAGE_NAME: hardware
File Name: 073119-5500-01.dmp
WHEA_UNCORRECTABLE_ERROR (124)
IMAGE_NAME: GenuineIntel
File Name: 073119-5593-01.dmp
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
IMAGE_NAME: cprhythm.sys
B. Third Party Drivers
cprhythm.sys — Cloud point
Driver date — Tue Sep 11 01:38:34 2018
A. Create a system restore point so that if something wrong happens you can revert.
Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point
B. What do you have from Cloud Point? You can look into uninstalling this application.
C. For hardware issues identified
1. Ensure you are not overclocking CPU.
2. Download Intel:registered: Processor Diagnostic Tool and run it
https://downloadcenter.intel.com/download/19792.
3. Run Prime95 — Stress Test Your CPU
https://www.tenforums.com/tutorials/16474-prime.
4. Run Memtest for at least 8 passes (preferably during night before retiring to bed) to rule our memory problems
https://www.tenforums.com/tutorials/14201-memte.
5. Run HDTUNE
http://www.hdtune.com/
6. Run CHKDSK. To run CKHDSK —
Type cmd in Windows Start Search box
Right click on cmd.exe > Run As Administrator
Type following and Enter to fix problems on the C: drive while you’re using it, and will use as much system resources as allowed so that it will run as quickly as possible. Say Y if it says that it will start CHKDSK at next restart
chkdsk c: /r /scan /perf
Disclaimer — This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards
Vijay A. Verma @ http://www.eforexcel.com/
Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM — 05:00 PM
IRQL_NOT_LESS_OR_EQUAL BSOD with BugcheckCode 209
I have been getting random BSODs while running everyday tasks on my PC. I am running 64-bit Windows 10 Pro. The BSOD error reports IRQL_NOT_LESS_OR_EQUAL and in the Event Viewer I can see multiple Critical Kernel-Power events with a few different BugcheckCodes, the most recent one being 209 as shown below. I also have a dump file from the same time as the latest Kernel-Power event. I tried downloading tools to analyze the dump file but wasn’t able to do so. Can anyone help me with this issue? Is there a way I can attach the zipped dump file here? Thanks in advance.
Replies (7)
Hi Nimadi, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):
Open Windows File Explorer
Navigate to C:\Windows\Minidump
Zip up the contents of that folder
If you have problems zipping those files, copy them out onto your Desktop and zip them from there
Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
Then post a link here to the zip file, so we can take a look for you . . .
Power to the Developer!
MSI GV72 — 17.3″, i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD
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Thanks for the quick reply. The zipped dump file can be found here:
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Sorry, that Mini-dump is non-specific, it does not indicate the actual cause of your system crashes . .
If you get another crash and a new Mini-dump is generated, please post that and I will have a look for you . . .
Power to the Developer!
MSI GV72 — 17.3″, i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD
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I got another crash with a dump file.
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I have a third dump file, this time showing a different BugcheckCode (30) in the Event Viewer.
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That minidump file indicates your Nvidia graphics card device river as the cause of your System Crashes . . .
Open Device Manager (accessible by right clicking your Start Button)
Expand the Display Adapters Section
Right click your video card and choose Properties
On the Driver Tab, choose ‘Roll back Driver’
Restart your PC once done . . .
If that does not resolve the issue, go to the support page for your device on the manufacturers website, then download and install the video driver they recommend, it may well be an older version to the one you are currently running
Power to the Developer!
MSI GV72 — 17.3″, i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD
Get bugcheckcode 209, 10, 292 Please Help BSOD problem.
I got 3 BSOD repeatedly.
I checked event viewer and I got 3 bugcheckcode 10, 209, 292.
I attached Google Drive link that include memory.dump
Replies (4)
Hi 포커스
Greetings! I am Vijay, an Independent Advisor. Can you upload minidumps as well which will be of size ranging between few hundred KBs to few MBs?
Do let me know if you have any more question or require further help.
Best regards
Vijay A. Verma @ http://www.eforexcel.com/
Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM — 05:00 PM
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Thank you for your help.
Above google link is minidump file.
I get new BSOD when checking minidump folder.
so minidump files are more than memory dump files that I have linked.
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
A. Analysis Results
File Name: 073019-5437-01.dmp
IRQL_NOT_LESS_OR_EQUAL (a)
IMAGE_NAME: hardware
File Name: 073119-5500-01.dmp
WHEA_UNCORRECTABLE_ERROR (124)
IMAGE_NAME: GenuineIntel
File Name: 073119-5593-01.dmp
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
IMAGE_NAME: cprhythm.sys
B. Third Party Drivers
cprhythm.sys — Cloud point
Driver date — Tue Sep 11 01:38:34 2018
A. Create a system restore point so that if something wrong happens you can revert.
Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point
B. What do you have from Cloud Point? You can look into uninstalling this application.
C. For hardware issues identified
1. Ensure you are not overclocking CPU.
2. Download Intel:registered: Processor Diagnostic Tool and run it
https://downloadcenter.intel.com/download/19792.
3. Run Prime95 — Stress Test Your CPU
https://www.tenforums.com/tutorials/16474-prime.
4. Run Memtest for at least 8 passes (preferably during night before retiring to bed) to rule our memory problems
https://www.tenforums.com/tutorials/14201-memte.
5. Run HDTUNE
http://www.hdtune.com/
6. Run CHKDSK. To run CKHDSK —
Type cmd in Windows Start Search box
Right click on cmd.exe > Run As Administrator
Type following and Enter to fix problems on the C: drive while you’re using it, and will use as much system resources as allowed so that it will run as quickly as possible. Say Y if it says that it will start CHKDSK at next restart
chkdsk c: /r /scan /perf
Disclaimer — This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards
Vijay A. Verma @ http://www.eforexcel.com/
Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM — 05:00 PM
