Thread: WHEA-LOGGER 19 when idling . 8700K. Error Type: Cache Hierarchy Error

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WHEA-LOGGER 19 when idling . 8700K. Error Type: Cache Hierarchy Error

Hello. I am checking event logs from 23.10.2018 and have spam of WHEA-LOGGER 19 entries, each every 1 minute,when system is idling or i am just in windows/desktop.

*When i run all stress tests and benches and games like Assassin Creed, Far Cry 5,etc,all heavy for cpu and system. no whea in events. But when i am idling or doing something in windows or idling its logging in events.

System is smooth and no crashing or data corruption.

*Is this reason to worry? My actually Windows 10 is 1803. Ah and i remember i had them too on 21.01 january but they dissapeared after 21.01 january. On january 21.01 , Windows 10 1709 build 16299.15 it was. But now they appeared again after few months.

*I must say that i was little surprised that i saw them again after few months especially on idle .

*Windows 10 1803 actually.

*A spam of: WHEA Event ID 19 CPU-corrected hw error

*A corrected hardware error has occurred.

*Reported by component: Processor Core

*Error Source: Corrected Machine Check

*Error Type: Cache Hierarchy Error

*Screens are from january 21.01 but this is the same of course warning whea entry:

**

*

My pc: 8700K ( MCE is on , always was on 4700mhz )

*2x8GB DDR4 3000MHZ GSKILL

*Asus Z370 Pro Gaming ( bios old from august 2017 )

Gtx 2080 Ti Gigabyte Windforce ( actually ). On january i had Aorus 1080 ti.

*Dont have any crashing,no freezing,no bsods,scores are fine etc.

*In 15.10 october i add only new GPU Rtx 2080 Ti , before was 1080 Ti. Coincidence? For Rtx 2080 ti minimum version is 1803 version Windows 10, maybe should i have 1809 Windows 10 ?*

Anyway no problems with card,no issues etc. So question.

ANyway is this reason to worry or skip it if they stop it again? Maybe something with voltage or something ( reading reddit ) but they appeared when system was idling ( not gaming ) and i was away from pc. All drivers installed. Gpu drivers 411.70 Thanks

ps:No errors in ihc memtest i checked in past .*

Processors

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I built this PC 22 days ago with the following new parts:

Ryzen 5 3600 w/ Thermalright AM-14 cooler

MSI B550 Gaming Edge Wifi

16GB RAM Patriot Viper 3600 CL17

Sapphire RX 5700 XT Pulse

Seasonic Core GC Gold 650W

Kingston A2000 250GB

It’s the second time I get the following error while gaming (2-3 hours gaming):

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 8

I am not overclocking neither the CPU or the GPU. The RAM is using the A-XMP profile 1.

The highest temperature I get while playing is 72 Celsius on the CPU. I tested the RAM use Memtest and no errors were found.

Is this a faulty CPU?

The motherboard is currently updated with the latest driver available.

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Third time the PC restarts after the same error. I think it’s time to start the RMA process.

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Hello
Technically you are overclocking your system by using A-XMP profile for your memory.
Memtest doesn’t often stress CPU+RAM enough to spot the instability that you have later during gaming.
I suggest to run Prime95 blend for at least an hour and check if there are any rounding errors in threads logs with XMP enabled. If yes then repeat the same with XMP disabled/manually tuned memory settings.

It is still possible that your CPU or motherboard are faulty. Anyway CPU+RAM stability worth checking with Pime95 in my opinion.

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Thank you for the hints. I just finished testing, ran Prime95 Blender for one hour and 15 minutes with standard Bios settings, and the same time with A-XMP on, and no errors or reboots on both scenarios.

Should I stress it a little longer? The three times happened when I was gaming, two times with Destiny 2 and one with Assassin’s Creed Origins. CPU temperature is always aroung 68-72 degrees while gaming, but GPU reached 92 degrees.

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I believe longer than 1h15min blend tests aren’t required in your case.
If you didn’t have rounding errors in Prime95 worker logs then your CPU+RAM are stable under load.

There are multiple posts on internet where ppl with similar to your specs had crashes with Cache Hierarchy Errors.
The desciption hints that it’s most likely CPU/Ram overclocking or faulty CPU/RAM issue. Most often it is.
But there are also user reports where changing their AMD GPU has solved problems.
I suggest resetting your BIOS settings, updating chipset drivers from AMD site, reinstalling your graphics driver with DDU and setting pcie power management in Ryzen Balanced powerplan to «disabled» (or using «Ryzen High Perf.») to see if you’ll encounter the same error during gaming.
If crashes won’t be fixed then i’d start RMA process

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try xmp-2 profile

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Thank you again.

On Sunday, I played for over an hour using PBO ON + AutoOC 200MHz and had no crashes.

Then, used the bios/flash function to reinstall the BIOS and applied A-XMP Profile 2, and kept PBO OFF. I ran memtest for over 400% and got no errors. I also ran Realbench and no errors. I decided to undervolt my GPU (Sapphire RX 5700 XT Pulse) and ran Unigine Heaven 27 times, and no crashes also. I also ran Prime35 Blender for another 1h15min which, as you showed in the picture, didn’t show any warning or errors. I didn’t have time to actually play, so I will try and see.

This is a new installation, which I assembled on June 19, so all drivers are the newest (I think only the video driver had a new version released, which I did update), but if it crashes again, I will definitely try even doing a clean Windows 10 installation.

Как исправить WHEA_UNCORRECTABLE_ERROR на Windows 10

Если вы не знаете, каким образом исправить ошибку WHEA_UNCORRECTABLE_ERROR на вашем компьютере с ОС Windows 10, вам будет полезна данная инструкция. Вы узнаете причины и сможете избавиться от данной проблемы.

Из-за чего появляется ошибка в Windows 10

Системная неисправность с данным кодом указывает на то, что система Виндовс обнаружила критическую ошибку в одном из драйверов или устройстве. И попыталась сохранить данные перед внезапным выключением. Реакция ( синий экран ) указывает на неполадки и может быть определена через диспетчер устройств. Нередко на экране можно видеть дополнительные цифровые коды, которые указывают на причастность к ошибке того или иного модуля компьютера.

Системный сбой удастся обойти, если активировать последнюю сохранённую и рабочую копию ОС.

Это будет возможно в том случае, если пользователь ранее активировал точку восстановления в Windows. Ошибка с кодом WHEA_UNCORRECTABLE_ERROR может возникать также, если перед запуском системы Виндовс 10 было установлено новое оборудование. Возможно, что оно не совместимо с компьютером. Или неправильно настроено. Перед применением дальнейших инструкций проверьте совместимость оборудования.

Способ исправить проблему с кодом WHEA_UNCORRECTABLE_ERROR

Эту ошибку довольно часто можно решить при помощи системных обновлений. Они помогут избавиться от большинства проблем в компьютере, которые могли возникать ранее. Для того, чтобы загрузить их, потребуется подключение к Интернету.

Порядок действий для исправления ошибки:

1. Нажмите на кнопки WIN+I и выберите «Обновление и безопасность»;

2. Экран должен находится в разделе «Центр обновлений»;

3. Справа в окне найдите блок под названием «Состояние обновлений». Возможно, в нём уже доступны обновления, которые ждут команды для установки;

4. Если загруженных обновлений для вашей версии Windows ещё нет, нажмите на кнопку «Проверить» ниже этого блока.

5. Также важно знать, что делать после этих обновлений, если появится сообщение «Подготовка Windows. Не выключайте компьютер». Подробнее: https://sdelaicomp.ru/windows-10/podgotovka-windows-ne-vyklyuchajte-kompyuter-dolgo-visit.html

Если система найдёт обновления очень важно установить их и перезагрузить компьютер. Чтобы они установились в автоматическом режиме. В дальнейшем ваше участие в исправлении проблемы не понадобится. После установки обновлений ваша задача проверить появление ошибки WHEA_UNCORRECTABLE_ERROR в Windows 10.

Восстановление системы Windows 10 после сбоя

Любую ошибку системы можно решить при помощи восстановления. Но для данного процесса требуется диск или флешка с той же версией Windows. Или сохранённая точка восстановления. Восстановление из сохранённой точки возможно в том случае, если она была запланирована. По умолчанию они не создаются сами. Если вы не единственный пользователь на данном компьютере, то можно проверить наличие их для дальнейшего восстановления.

Что нужно сделать:

1. Чтобы открыть раздел с восстановлением, нужно открыть системное окно. Нажмите WIN+PAUSE;

2. Укажите курсором «Дополнительные параметры»;

3. Укажите на вкладку мышью — «Защита системы»;

Restarts: Machine Check Exception Cache Hierarchy Error (event 18)

I have been getting restarts on my machine overnight (I have some scheduled tasks overnight) meaning when I wake up the scheduled tasks have not happened. Windows reports it had an unscheduled restart and checking the event viewer shows it has event 18 from the WHEA-Logger.

Note: the machine is overclocked, but the clocking is a conservative OC using presets on the motherboard (4.6Gz was not stable so it is on 4.4, I have not tried to manually tweak it further because it’s not worth the effort), with the RAM OC below the supported XMP profile. A 4 hour run with Prime95 testing the full instruction set (105W) showed no issues, and a CPU temperature not passing 60C with the RAM considerably below that so I am certain there is no cooling issue. In addition this has not been seen when running anything, only overnights which has me suspecting something in the sleep states or power saving modes is not reacting well to either the OC settings or one of the software.

System details:

CPU: Intel Haswell i7-4770K 3.5Gz 3.9 boost OC to 4.4 boost

MoBo: ASUS Maximus VI Formula

RAM: 16GB TeamGroup XTreme 2600 OC at 2400

GFX: NVidia GTX680 Direct CUII

System Disk: Corsair Force 3 SDD 240GB

Data Disk: Samsung Barracuda 3TB

OS: Windows 7 Ultimate with SP1 and updates

MoBo utilities: AI suite 3

Error details:

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor ID: 6

Event details:

18
0
2
0
0
0x8000000000000000

13356

System
Kayvon-PC

3
6
1
0xbf80000000000124
0x415d01780
0x86
9
1
256
2
256
0
256
256
256
928
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

I have uploaded the minidump to my google docs to share:

Any support you can give to help understand the cause would be helpful