- Companys keep calling me saying they are from microsoft and that my computer is sending them error signals
- Bogus call saying they are from windows server support asking us to run easysoftech.com/1.exe
- Getting calls from people saying they’re from Microsoft and they are getting error messages from my computer in their servers.
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- I’m being called by someone they say they are from windows. they claim there is a problem with my computer and would I turn it on and let them show me. Is this right or a scam?
- someone has been calling my house and saying they are with microsoft and windows 10 is being hacked and they want my product key so they can make windows10 safe from hacking
- Replies (2)
Companys keep calling me saying they are from microsoft and that my computer is sending them error signals
On Tue, 14 Feb 2012 16:11:57 +0000, johnmaxwell 1660 wrote:
companys keep calling me saying they are from microsoft and that my computer is sending them error signals i have been scammed by apturo for ?145.00 already do i need help with my computer and these errors
They are not from Microsoft. It is a scam, and one that’s becoming
more and more common lately.
But worse, if you let them into your computer, who knows what damage
they did there or what confidential information they stole.
So if you did, I highly recommend that you do both of the following
immediately:
1. Do a clean reinstallation of Windows.
2. Change all of your passwords, especially any for banks or other
financial sites.
Ken Blake, Microsoft MVP
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On Thu, 18 Jun 2015 13:01:55 +0000, BobSummerville wrote:
The APTURO scam is alive and well . and I just fell for it. I was scammed to the tune of A$207.91 for fixing a problem on my computer which didn’t exist. A convincing, but aggressive, ‘technician’ called saying that Microsoft Support had received reports that my computer had been compromised and that his company had the job of fixing it. Clearing the malware would cost US$169. I foolishly gave him access to my computer for about 90minutes. What he did in that time I’m not sure but I’ve just finished blocking all my bank accounts and changing passwords.
That’s not good enough, as far as I’m concerned.
Besides their getting money from you for doing nothing of any value,
if you let them into your computer, who knows what they did there or
what confidential information they stole.
So if you did, I highly recommend that you do both of the following
immediately:
1. Do a clean reinstallation of Windows.
2. After reinstalling Windows, change all of your passwords,
especially any for banks or other financial sites. Do that again, even
if you just did it.
Since they might have installed a key logger, simply changing your
passwords may not be good enough.
Bogus call saying they are from windows server support asking us to run easysoftech.com/1.exe
Its a total scam. Uninstall their software and then run a System Restore back to before you installed
it. Change all your sensitive passwords on all sites — email, bank, credit cards and others. (Do not
do this on the compromized computer and it would be best to do on the phone or in-person.)
You may even want to revert your system back to factory fresh to be sure their software is not
breaching your security. (Means to re-install Windows Clean — removing everything on the drive
so backup any data before hand.)
In USA you can contact FBI, State Attorney General, local law enforcement and consumer
watch groups. Arm yourself with knowledge.
No, Microsoft would not call you unsolicited. Nor would they know if any errors existed on your
computer. So those are frauds or scams, to get your money or worse to steal your identity.
Avoid scams that use the Microsoft name fraudulently — Microsoft does not make unsolicited
phone calls to help you fix your computer
http://www.microsoft.com/protect/fraud/phishing/Msname.aspx
Do these thoroughly :
If you need to check for malware here are my recommendations — these will allow you to do
a thorough check and removal without ending up with a load of spyware programs running
resident which can cause as many issues as the malware and maybe harder to detect as the
cause.
No one program can be relied upon to detect and remove all malware. Added that often easy
to detect malware is often accompanied by a much harder to detect and remove payload. So
its better to be overly thorough now than to pay the high price later. Check with these to an
extreme overkill point and then run the cleanup only when you are very sure the system is clean.
These can be done in Safe Mode — repeatedly tap F8 as you boot however you should also run
them in regular Windows when you can.
TDSSKiller.exe. — Download to the Desktop — then go to it and Right Click on it — RUN AS ADMIN
it will show any infections in the report after running — if it will not run change the name from
tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
check with the other methods below.
http://support.kaspersky.com/viruses/solutions?qid=208280684
Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
(If Rootkits run UnHackMe)
Download — SAVE — go to where you put it — Right Click on it — RUN AS ADMIN
Run the Microsoft Malicious Removal Tool
Start — type in Search box -> MRT find at top of list — Right Click on it — RUN AS ADMIN.
You should be getting this tool and its updates via Windows Updates — if needed you can
download it here.
Download — SAVE — go to where you put it — Right Click on it — RUN AS ADMIN
(Then run MRT as above.)
also install Prevx to be sure it is all gone.
Download — SAVE — go to where you put it — Right Click on it — RUN AS ADMIN
Try the trial version of Hitman Pro :
Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
measures you have taken (such as anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanpro
If needed here are some online free scanners to help
Original version is now replaced by the Microsoft Safety Scanner
http://onecare.live.com/site/en-us/default.htm
After removing any malware :
Also do these to cleanup general corruption and repair/replace damaged/missing
system files.
Start — type this in Search Box -> COMMAND find at top and RIGHT CLICK — RUN AS ADMIN
Enter this at the prompt — sfc /scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228
Also run CheckDisk so we can rule out corruption as much as possible.
If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)
If needed AFTER you are sure the machine is clean of all malware.
Hope this helps and Happy Holidays!
Rob Brown — Microsoft MVP Rob Brown — past Microsoft MVP — Windows Insider MVP 2016 — 2021
Microsoft MVP Windows and Devices for IT 2009 — 2020
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Getting calls from people saying they’re from Microsoft and they are getting error messages from my computer in their servers.
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Bruce Hagen
MVP: 2004
Present
Imperial Beach, CA
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Yeah. Same scam that has been around for years. You’d think they would improve upon it.
Was it «Jack Smith»? 😉
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MVP’s post on May 21, 2014
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Bruce Hagen
MVP: 2004
Present
Imperial Beach, CA
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Been around since 2008 (or before, depending on who you ask/where you look).
Microsoft knows — not much anyone can do.
It’s unlikely to end anytime soon and no one is immune. I’ve gotten the calls. I’ve had family member and friends who have gotten the calls.
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I’m being called by someone they say they are from windows. they claim there is a problem with my computer and would I turn it on and let them show me. Is this right or a scam?
This is the second time they have called. I am not having any problems with my computor so am concerned that this is a scam. I asked for a phone number and they gave me
It’s a scam, one of several discussed in this article:
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Microsoft is already aware of this kind of calls. You will oly get calls from Microsoft only if you contact Microsoft with any issues related to Microsoft products. Before you receive any calls from Microsoft, you will receive a Email with a referance or a complaint number and the call will be made to your with in your perferred time. You may contact the Local police department about the call you received and they will take further actions.
Also I assume that you are in United States. If yes, you can file a complaint at the following as well:
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someone has been calling my house and saying they are with microsoft and windows 10 is being hacked and they want my product key so they can make windows10 safe from hacking
someone is calling wanting my product key for windows10 they say someone is hacking my computer and they say they are from microsoft
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Microsoft never calls their customers unless you make prior arrangements.
Bruce Hagen’s reply here explains this in detail:
https://answers.microsoft.com/en-us/feedback/fo.
It’s a scam that has been going on for years. Microsoft never makes unsolicited phone calls.
Aggressive, persistent Windows tech support scammers continue to stalk consumers
http://www.computerworld.com/s/article/9248122/.
Sumit
Available 6 PM — 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community
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