Citrix workspace mac os high sierra

Install, Uninstall, and Upgrade

Citrix Workspace app for Mac contains a single installation package and supports remote access through Citrix Gateway, and Secure Web Gateway.

You can install Citrix Workspace app for Mac in any of the following ways:

From the Citrix website

Automatically from Workspace for Web

Using an Electronic Software Distribution (ESD) tool.

Manual install

By a user from Citrix.com

As a first-time user, you can download Citrix Workspace app for Mac from Citrix.com or your own download site. You can then set up an account by entering an email address instead of a server URL. Citrix Workspace app for Mac determines the Citrix Gateway or StoreFront server associated with the email address. Then it prompts the user to log on and continue the installation. This feature is referred to as email-based account discovery.

A first-time user is a user who does not have Citrix Workspace app for Mac installed on their user device.

Email-based account discovery for a first-time user does not apply if you have downloaded from a location other than Citrix.com (such as a Citrix Receiver for Web site).

If your site requires the configuration of Citrix Workspace app for Mac, use an alternate deployment method.

Using an Electronic Software Distribution (ESD) tool

A first-time Citrix Workspace app for Mac user must enter a server URL to set up an account.

From Citrix Downloads page

You can install Citrix Workspace app for Mac from a network share, or directly on to the user device. You can do this by downloading the file from the Citrix website at Downloads.

To install Citrix Workspace app for Mac:

1. Download the .dmg file for the version of Citrix Workspace app for Mac you want to install from the Citrix website and open it.
2. On the Introduction page, click Continue.
3. On the License page, click Continue.
4. Click Agree to accept the terms of the License Agreement.
5. On the Installation Type page, click Install.
6. On the Add Account page, select Add Account and then click Continue.
7. Enter the user name and password of an administrator on the local device.

Uninstall

You can uninstall Citrix Workspace app for Mac manually by opening the .dmg file. Select Uninstall Citrix Workspace App and follow the on-screen instructions. The .dmg file is the file that is downloaded from Citrix when installing Citrix Workspace app for Mac for the first time. If the file is no longer on your computer, download the file again from Citrix Downloads to uninstall the application.

Upgrade

Citrix Workspace app for Mac sends you notifications when there is an update available for an existing version or an upgrade to a newer version. Alternatively, you can also right-click on the Citrix Workspace app icon and click Check for Updates to find out whether updates or upgrades are available.

You can upgrade Citrix Workspace app for Mac from any of the previous versions of Citrix Workspace app for Mac.

When you perform an upgrade to a newer version of Citrix Workspace app for Mac, the previous version is uninstalled automatically. You do not need to restart your machine.

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System requirements and compatibility

Supported operating systems

Citrix Workspace app for Mac supports the following operating systems:

• macOS Big Sur 11 (including minor and patch versions)
• macOS Catalina (10.15)

Compatible Citrix products

Citrix Workspace app for Mac is compatible with all currently supported versions of the following Citrix products. For information about the Citrix product lifecycle, and to find out when Citrix stops supporting specific versions of products, see the Citrix Product Lifecycle Matrix.

Compatible browsers

Citrix Workspace app for Mac is compatible with the following browsers:

• Safari 7.0 and later
• Mozilla Firefox 22.x and later
• Google Chrome 28.x and later

Hardware requirements

• 257.7 MB of free disk space
• A working network or Internet connection to connect to servers

Software requirements

• To deploy Citrix Workspace app for Mac:
  • Citrix Workspace for Web 2.1, 2.5 and 2.6
• StoreFront: StoreFront 2.x or later for access to applications natively from Citrix Workspace app for Mac or from a web browser.

Connections, Certificates, and Authentication

Connections

Citrix Workspace app for Mac supports the following connections to Citrix Virtual Apps and Desktops:

Citrix Workspace app for Mac supports the following configurations:

For LAN connections	For secure remote or local connections
StoreFront using StoreFront services or Citrix Receiver for Web site;	Citrix Gateway 10.5–12.0, including VPX; Enterprise Edition 9.x-10.x, including VPX; VPX

Certificates

Private (Self-signed) certificates

If a private certificate is installed on the remote gateway, the root certificate for the organization’s certificate authority must be installed on the user device. Then, you can successfully access Citrix resources using Citrix Workspace app for Mac.

If the remote gateway’s certificate cannot be verified upon connection (because the root certificate is not included in the local keystore), an untrusted certificate warning appears. When a user chooses to continue through the warning, a list of applications is displayed. However, applications fail to launch.

Importing root certificates on Citrix Workspace app for Mac devices

Obtain the certificate issuer’s root certificate and email it to an account configured on your device. When clicking the attachment, you are asked to import the root certificate.

Wildcard certificates

Wildcard certificates are used in place of individual server certificates for any server within the same domain. Citrix Workspace app for Mac supports wildcard certificates.

Intermediate certificates with Citrix Gateway

If your certificate chain includes an intermediate certificate, the intermediate certificate must be mapped to the Citrix Gateway server certificate. For information on this task, see Citrix Gateway documentation. For more information about installing and linking an intermediate certificate with Primary CA on a Citrix Gateway appliance, refer How to Install and Link Intermediate Certificate with Primary CA on Citrix Gateway.

Joint Server Certificate Validation Policy

Citrix Workspace app for Mac has a stricter validation policy for server certificates.

Before installing this version of Citrix Workspace app for Mac, confirm that the certificates at the server or gateway are correctly configured as described here. Connections can fail if:

• the server or gateway configuration includes a wrong root certificate
• the server or gateway configuration does not include all intermediate certificates
• the server or gateway configuration includes an expired or otherwise invalid intermediate certificate
• the server or gateway configuration includes a cross-signed intermediate certificate

When validating a server certificate, Citrix Workspace app for Mac now uses all the certificates supplied by the server (or gateway) when validating the server certificate. As in previous Citrix Workspace app for Mac releases, it then also checks that the certificates are trusted. If the certificates are not all trusted, the connection fails.

This policy is stricter than the certificate policy in web browsers. Many web browsers include a large set of root certificates that they trust.

The server (or gateway) must be configured with the correct set of certificates. An incorrect set of certificates might cause Citrix Workspace app for Mac’s connection to fail.

Suppose a gateway is configured with these valid certificates. This configuration is recommended for customers who require stricter validation, by determining exactly which root certificate is used by Citrix Workspace app for Mac:

• “Example Server Certificate”
• “Example Intermediate Certificate”
• “Example Root Certificate”

Then, Citrix Workspace app for Mac checks that all these certificates are valid. Citrix Workspace app for Mac also checks that it already trusts “Example Root Certificate”. If Citrix Workspace app for Mac does not trust “Example Root Certificate,” the connection fails.

Some certificate authorities have more than one root certificate. If you require this stricter validation, make sure that your configuration uses the appropriate root certificate. For example, there are currently two certificates (“DigiCert”/”GTE CyberTrust Global Root,” and “DigiCert Baltimore Root”/”Baltimore CyberTrust Root”) that can validate the same server certificates. On some user devices, both root certificates are available. On other devices, only one is available (“DigiCert Baltimore Root”/”Baltimore CyberTrust Root”). If you configure “GTE CyberTrust Global Root” at the gateway, Citrix Workspace app for Mac connections on those user devices fail. Consult the certificate authority’s documentation to determine which root certificate must be used. Also note that root certificates eventually expire, as do all certificates.

Note

Some servers and gateways never send the root certificate, even if configured. Stricter validation is then not possible.

Now suppose a gateway is configured with these valid certificates. This configuration, omitting the root certificate, is normally recommended:

• “Example Server Certificate”
• “Example Intermediate Certificate”

Then, Citrix Workspace app for Mac uses these two certificates. It then searches for a root certificate on the user device. If it finds one that validates correctly, and is also trusted (such as “Example Root Certificate”), the connection succeeds. Otherwise, the connection fails. This configuration supplies the intermediate certificate that Citrix Workspace app for Mac needs, but also allows Citrix Workspace app for Mac to choose any valid, trusted, root certificate.

Now suppose a gateway is configured with these certificates:

• “Example Server Certificate”
• “Example Intermediate Certificate”
• “Wrong Root Certificate”

A web browser might ignore the wrong root certificate. However, Citrix Workspace app for Mac does not ignore the wrong root certificate, and the connection fails.

Some certificate authorities use more than one intermediate certificate. In this case, the gateway is normally configured with all the intermediate certificates (but not the root certificate) such as:

• “Example Server Certificate”
• “Example Intermediate Certificate 1”
• “Example Intermediate Certificate 2”

Some certificate authorities use a cross-signed intermediate certificate. This is intended for situations when there is more than one root certificate. An earlier root certificate is still in use at the same time as a later root certificate. In this case, there will be at least two intermediate certificates. For example, the earlier root certificate “Class 3 Public Primary Certification Authority” has the corresponding cross-signed intermediate certificate “Verisign Class 3 Public Primary Certification Authority — G5.” However, a corresponding later root certificate “Verisign Class 3 Public Primary Certification Authority — G5” is also available, which replaces “Class 3 Public Primary Certification Authority.” The later root certificate does not use a cross-signed intermediate certificate.

Note

The cross-signed intermediate certificate and the root certificate have the same Subject name (Issued To), but the cross-signed intermediate certificate has a different Issuer name (Issued By). This distinguishes the cross-signed intermediate certificate from an ordinary intermediate certificate (such “Example Intermediate Certificate 2”).

This configuration, omitting the root certificate and the cross-signed intermediate certificate, is normally recommended:

• “Example Server Certificate”
• “Example Intermediate Certificate”

Avoid configuring the gateway to use the cross-signed intermediate certificate, as it selects the earlier root certificate:

• “Example Server Certificate”
• “Example Intermediate Certificate”
• “Example Cross-signed Intermediate Certificate” [not recommended]

It is not recommended to configure the gateway with only the server certificate:

• “Example Server Certificate”

In this case, if Citrix Workspace app for Mac cannot locate all the intermediate certificates, the connection fails.

Authentication

For connections to StoreFront, Citrix Workspace app for Mac supports the following authentication methods:

Workspace for Web using browsers	StoreFront Services site (native)	StoreFront XenApp Services site (native)	Citrix Gateway to Workspace for Web (browser)	Citrix Gateway to StoreFront Services site (native)
Anonymous	Yes	Yes
Domain	Yes	Yes	Yes*	Yes*
Domain pass-through
Security token	Yes*	Yes*
Two-factor (domain with security token)	Yes*	Yes*
SMS	Yes*	Yes*
Smart card	Yes	Yes	Yes*	Yes
User certificate	Yes	Yes (Citrix Gateway Plug-in)

*Available only for deployments that include Citrix Gateway, with or without installing the associated plug-in on the device.

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Citrix Workspace app for Mac

Citrix Workspace app for Mac provides you with self-service access to resources published on Citrix Virtual Apps and Desktop servers. Citrix Workspace app for Mac combines ease of deployment and use, and offers quick, secure access to hosted applications and desktops.

Deprecation

The announcements in this article are intended to give you advanced notice of platforms, Citrix products, and features that are being phased out so that you can make timely business decisions. Citrix monitors customer use and feedback to determine when they are withdrawn. Announcements can change in subsequent releases and might not include every deprecated feature or functionality.

Deprecated items are not removed immediately. Citrix continues to support them in this release but they will be removed in the future.

Item	Deprecation announced in	Removed in	Alternative
macOS versions High Sierra (10.13) and Mojave (10.14)	2008	Release following 2008	Upgrade to Catalina (10.15) or later

Earlier versions

Documentation for these product versions are provided as PDFs because they are not the latest versions. For the most recently updated content, see the Citrix Workspace app for Mac current release documentation. That documentation includes instructions for upgrading from earlier versions.

Links to external websites found in these PDFs take you to the correct pages, but links to other sections within the PDF are no longer usable.

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