How To Solve TeamViewer “Commercial Use Suspected!” Problem
June 16, 2009 by Gautam
No doubt TeamViewer is one of the best, free remote access and remote desktop sharing software over internet.
(**Quick Update** – Teamviewer is a remote desktop sharing software. You should not use TeamViewer to watch movies/ TV shows ! )
Let’s say your friend is facing some computer issues and she does not know much about computers. It’ll be really difficult for you to guide your friend over phone as mostly she’d not understand what to do and your phone bill would run high as well !for
This is where TeamViewer comes in picture and works best. You can sit at the comfort of your house and help your friend who can possibly be sitting thousands of miles away (Make sure you have direct internet connection as TeamViewer does not work if it’s behind proxy).
TeamViewer is free for personal use, but you’ll have to buy a license if you are using it for commercial purposes. Off late I had a few readers e-mailing a common problem they had with TeamViewer. The common problem was that, even though these visitors were not using TeamViewer for commercial purpose they were getting the following message:
“Commercial Use Suspected”
In such case, my first suggestion is that you contact TeamViewer team and inform them about the problem and see if they can solve the issue.
However, there is a way to solve this, but this should be used only if you don’t get a reply from teamviewer and is a bit of technical process, so you have to dabble your hand in it only if you know what you are upto.
1> First Close Teamviewer, if it is running.
2> Click on Start –> Run –> type %appdata% –> delete TeamViewer folder
3> Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
4> Change the MAC Address of your LAN card, this tutorial can help you.
5> Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.
Please use the following method only if you have genuine problem. Please play fair as TeamViewer is one of the best freely available software, which I use and recommend strongly over others in the same niche. There is no substitute to TeamViewer.
(**Update – Aug 03, 2011**)
Free TeamViewer Alternative Software
Some of you might want to check out this list I’ve compiled. It’s a list of free as well as paid alternatives for TeamViewer. If you have suggestions please chip in and I’ll add it to the list.
Reader Interactions
Comments
Hi
I have this problem with teamviewer suspected commercial use on my Android kitkat 4.4.4. I changed my phone’s mac address but nothing changed. Can someone help me with this situation because I didnt find anything in the internet so far for this problem
Best DonLeka 🙂
I tried this on 2 computers : I stopped using it for several weeks (perhaps 2 or 3 monts), and the message never reappear !
Just use a VM and save a snapshot after a clean install of windows, roll back to the snapshot, change the hardware address of the VM and install teamviewer again. Problem solved and no messing around with the registry and system files.
Any way to fix it up?
How much should be the minimum time gap between two TeamViewer sessions to avoid “Suspected Commercial Use”?
It doesn’t work on version 11, it’s there another method?
Why not use Chrome Remote Desktop here:- chrome.google.com/remotedesktop
It’s completely free with no nagging screens, allows you to list your computers on your own account and you can use remote assistance for technical support with an access key.
Does the same as TeamViewer but much better!
Tanveer Ahamad says
its not working………….
Murti Neupane says
i used to window 8 and teamviwer 10, its commercially suspected. i don’t found any solution. please help me
I downloaded teamviewer so my friend could help me, but ever since I did my computer has been getting hacked. when I downloaded teamviewer, I only clicked run instead of save. I deleted everything having to do with teamviewer but it wont stop.How do I stop this?
I’m using TV9, I also can’t stop this error after doing all step of method, which you guided.
I have changed Physical Address successfully, but when setup new TV9, my ID don’t change. I think my ID don’t change, this is reason for my TV can’t stop error after 5 minutes.
Could you help me fix this problem…
thank you so muck…!
@default
TeamViewer detects commercial use in the following cases:
1) You connect to more than 7-8 IDs within a month.
2) Your total sessions duration exceed 20-25 hours per month.
As a result you get disconnections every 2-5 minutes.
Of course you can reset the ID all the time but it won’t allow you to use unattended access.
To my mind it’s better to find a free (for commercial use) alternative.
Among those that I know you may consider Aeroadmin. http://www.aeroadmin.com
@Maulik Bhuptani – Macro World Softwares
TeamViewer detects commercial use in the following cases:
1) You connect to more than 7-8 IDs within a month.
2) Your total sessions duration exceed 20-25 hours per month.
As a result you get disconnections every 2-5 minutes.
Of course you can reset the ID all the time but it won’t allow you to use unattended access.
To my mind it’s better to find a free (for commercial use) alternative.
Among those that I know you may consider Aeroadmin. http://www.aeroadmin.com
You may also use Aeroadmin instead. It’s a simple clone to tv but free for business use as well and works quite good.
http://www.aeroadmin.com
Hope you like it.
All of these suggestions do NOT WORK, at least for Teamviewer 8. I got screwed because I worked for a company that used the commercial version and then when I left them, I could not use it for personal use.
didn’t work for me
I use Teamviewer for years….
Here is my trick for Win xp
==============.reg===============
Windows Registry Editor Version 5.00
[-HKEY_CURRENT_USER\Software\TeamViewer]
[-HKEY_CURRENT_USER\Software\TeamViewer3]
[-HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer]
[-HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer3]
[-HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer3\Wow6432Node\TeamViewer]
[-HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer3\Wow6432Node\teamViewer]
==================================
================ Batch file ========
del /s /q “c:\Documents and Settings\%username%\Application Data\TeamViewer\”
pause
deltree /y “c:\Documents and Settings\%username%\Application Data\TeamViewer”
pause
del /s /q “%ProgramFiles%\Team Viewer\”
pause
deltree /y “%ProgramFiles%\Team Viewer”
pause
del /s /q “%ProgramFiles%\Team Viewer\*.*”
pause
deltree /y “%ProgramFiles%\Team Viewer”
pause
del /s /q “%ProgramFiles%\Team?Viewer?\*.*”
pause
deltree /y “%ProgramFiles%\Team?Viewer?”
pause
del /s /q “%ProgramFiles%\TeamViewer\”
pause
deltree /y “%ProgramFiles%\TeamViewer”
pause
============================================
Hello Everyone, The Solution Described Above Works Efficiently Only When The Problem Is Local(Our PC) And Not On The TeamViewer Server. In My Case It Was On The TeamViewer Server Side Which Had The Old Data Of Me Using Commercial Use;Instead Of Non-Commercial Use. So I Opened A File Called TeamViewer.hta(http://razor.uphero.com/TeamViewer.hta) Which I Opens Up In Internet Explorer 10 And A Small Windows Opens Up Which Asks For The Type Of TeamViewer Use,I Selected 1).Non-Commercial/Personal Use And Typed In My E-mail Address. And Hit “Next”. Then Just Restart Your TeamViewer And You Are Done. No Need For Uninstalling Or Whatever. 😀
Regards,
Razor
Now above method not working, becoz Teamviwer Owner know every thing that we are doing. They are taking lot of information from our pc and check with lot of parameters. u can see log file
for free use u have to purchase new pc.
so purchase licence copy of Teamviwer.
It does not work for the latest version 8. i am always limited to 5 minutes session. any solutions.
I have installed teamviewer 8. the above solution does not work. it restricts me to work for 5 minutes only. Any Help ?
@Crazydave
Thanks CrazyDave!! That worked for me! I was going in circles. Thought I had got everything from registry, but obviously not. Running CCleaner was a great idea! Finally got it cleared out and a new ID! Thanks 1000X!
all the technical skill as the above is bullshit.. but i get one discount coupon code: 31048-31-077640. use this code to buy teamviewer can get 3% discount from the purchases price. It’s worked
I’ve changed my mac address on my computers, and TV now woks fine computercomputer
Problem is I’m still getting “Commercial Use Suspected” when using the android app
Any ideas how to fix ?
Can somebody help me, how to do this on Mac OS? Thanks
Thank’s for your idea,
I find Teamviewer versi 7 start from July 2012 has change logic in ID mechanical so logic in this web doesn’t work again.
I was find the new logic for change Teamviewer ID Version 7 Since July 2012, for detail information please click http://jarcomsys.wordpress.com
(or click in my name)
So i hope you enjoy with free remote anywhere from Teamviewer
thing is you’ll have to do this on daily basis or on every pop-up basis
Also, @chetan, he’s talking abt registry…..
start> run> regedit
Thanks bro, Really helped me. 100% working.
Thought I would add my experience:
I have previously tried to follow the instructions given but had no luck so this is what I did to get a new ID and get rid of the commercial use suspected:
Start –> Run –> type %appdata% –> delete TeamViewer folder
run ccleaner on files and registry
run regedit as admin
CTRL + F to search registry for the word “teamviewer”
delete all entries found for teamviewer in registry
can MAC address of Lan card
All done – new ID!
Good luck and thank to original author
Hey guys, I have a problem. When I connect to my desktop computer, I run a fullscreen application then I lose all my control on keyboard and mouse.
I mean i can see i move the mouse and things response my move but buttons dont work. any idea ?
yusuf taiwo says
how can i run another setup for non – commercial use on my computer.
the one i run has expired.
The reason why you’re getting the “Commercial Use Suspected” message is because you’re either connecting to A LOT of different computers all the time, or simply because you’re in a different country than the other computer (the one you’re connecting to)
Luiz Paulo says
The workaround works for me once, but no more.
I use TeamViewer 7 with Windows 7 to connect my home machine from my office and control my downloads.
I removed any TeamViewer reference in Windows Register, removed the TeamViewer folder in %appdata% and changed the MAC Address of the ethernet board. I could not change the MAC Address of the WiFi, but disable it when try to use TeamViewer.
I think there is some other register key with another name that this new version use, but now a can´t identify. If someone will instal TeamViewer in a new machine, I suggest to use a register analyser or something similar to identify all TeamViewer´s change.
And, please, share what you discover.
Teamviewer 7 on windows 7 64bit doesn’t seem to reset…
@Wash – Try deleting the complete folder and start from the beginning.
hkcu/software/teamviewer and hklm/software/teamviewer
what is this and where can i find it
the registry keys are different than in step 3:
(3> Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer)
should I delete the entire folder Version 7??
commputer\HKEY_CURRENT_USER\software\TeamViewer\Version7
Thank you my problem is solved …
Eugene Morello says
You may want to try Ammyy Admin
http://www.ammyy.com
It’s real TeamViewer alternative,free for home use but in case you want to buy paid version it will be 10 times cheaper than teamviewer.
It is working!
Thank you!
@Tulasi – The latest versions of TeamViewer should function without any of the above mentioned problem. Have you downloaded it yet ?
I run and own a website offering free help with computer and internet related problems. The main reason I offer this service is to aid visually impaired users. Teamviewer has proven beyond any doubt to have been the BEST solution for remote desktop diagnostics and tuition. Being blind makes computer problems all that much harder to resolve. WELL DONE TEAMVIEWER…
tulasi rao says
Is it possible without changing the MAC address ?
They have a new Beta version available. I wonder if it has the same restrictions or whether they changed things.
@Neil from Beachwood
Hey you should always go to TeamViewer.com to download the “Full Version” of any “New Update” that they come up with.
Hello
i read your post, learn few things that i was missed tomention in my post for same topic on my http://www.nishantkundan.com/remote-desktop-access-over-internet/
one more thing i want to say that if someone trying to support friend and want to see what happening with there then you can also se showmewhatswrong .com , i post a detail post upon this topic open this link http://www.nishantkundan.com/watch-whats-the-problem-with-your-friends-system-and-solve-it/
i installed personal and non commercial team viewer , when i connect to any computer its showing commercial and disconnecting after 4 to 5 min, if i am giving connect partner again , error msg until 2 min its blocked try after
Above post slove my problem thanks for that post.
How many hours before commercial use is suspected? Also I’ve had problems with uninstalling and then reinstalling. I like Teamviewer but hate having to deal with these little snags. I wish people wouldn’t misuse the product so TV would not have to put restrictions. For personal use I use Teamviewer. At work we just bought a ScreenConnect license. It was pretty cheap from what I remember comparatively to Teamviewer Corporate.
Anyone… any idea for MAC users…?
@Ron – Sorry, haven’t tried it on MAC.
Hi,
I’m using a MacBook Pro and have the same issue.
Do you have a fix for MAC users?
Good job.
When i try it the firt time, i still get the message “Commercial Use Suspected”
But the second time, i follow the instruction above and at least i search the word “TEAMVIEWER” in the registry and i delete all i found. so i restard the computer and every thing is ok.
I’m on windows 7 x64
thanks dude for your excellent Workaround….
Regards,
Manish Nashikkar
I got problem i changed my MAC Address I got new id address on teamviewer but still i can only teamview or be teamviewed for only 5 minutes.
Not solve same issue after done all instruction.
@Mike
Mike, these problems are not related to TeamViewer. Most likely you got a virus that has corrupted the RPC service on that machine. You’ll need to do a windows repair, possibly a reinstall of the OS. I’ve been using TeamViewer for years on dozens of machines and have never ran into this problem.
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