CONEXANT HD SMARTAUDIO 221
06-16-2018 07:20 PM
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CONEXANT HD SMARTAUDIO 221 is not giving me headphones capability. Speakers fine. Headphones option not even in volume mixer. Headphones are new. Computer is new. Updated drivers and done everything i could find online to do. Nothing has worked. Please Help!
06-17-2018 01:59 PM
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Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I understand that the Headphones option is not available in Volume mixer and it’s a brand new Headphones
I’ll try my best to help
Are you using the COMPAQ PRESSARIO CQ60-211DX NOTEBOOK PC with Windows 7? May I know since when are you facing this issue?
- Did you try a different headset to isolate the issue further?
I suggest your reinstall the Audio Driver from Device Manager
— Select the Start button, type Device Manager, and select it from the list of results.
— Look for Audio Adapters and expand the List
— Look for Audio driver then right-click it, and select Update Driver.
— Select Search automatically for updated driver software.
— If Windows doesn’t find a new driver, you can try looking for one on the device manufacturer’s website and follow their instructions.
— If these steps don’t work, try reinstalling the driver: Open Device Manager, right-click the Audio driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
Also download the BIOS from this Link: https://hp.care/2lenIcN
Have you tried this Headphones on another Windows 7 computer?
Thank you
If the information I’ve provided was helpful, give us some reinforcement by clicking the «Solution Accepted»
KrazyToad
I Am An HP Employee
06-17-2018 06:49 PM
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Hey KrazyToad! Thanks for replying. Yes it is a COMPAQ PRESSARIO CQ60-211DX NOTEBOOK PC with Windows 7. Just got it about a week ago. It’s not a brand new computer. It’s used with windows 7 reinstalled. From a local company around here that I’ve done business with for years. Since it’s just a sound software issue I’ve been trying to see if I could just fix, update or whatever I can do here instead of having to take it back in for them to do what I can probably do right here at home. The sound works fine. Speakers good. No complaints about anything else. But just recently tried headphones and nothing. Speakers keep working but no headphones. Checked volume mixer and did not see a headphones or speaker/headphones option like in my other HP computer which uses windows 10 and Realtek HD audio. I want to keep my COMPAQ using windows 7. I checked online for help on what to do. I updated the drivers. But didn’t do what you said to do below. I’ll do what you said to do. And I’ll download the BIOS like you said. I’m a computer novice so I don’t really know what all this means. But I will do what you say and get back to you ASAP. I was also wondering if I could uninstall Conexant and replace with Realtek. I’ll get back to you ASAP. Thanks KrazyToad.
