Sell software subscriptions through the Cloud Solution Provider (CSP) program

Appropriate roles

With Azure reservations and Server subscriptions (Windows Server and SQL Server subscriptions), partners in the CSP program can better address the fast-growing customer demand for more cost-effective solutions to support highly predictable and persistent cloud workloads.

You can now acquire, provision, and manage Azure reservations and Server subscriptions on behalf of commercial customers through Partner Center and the Azure portal by taking advantage of the Azure Hybrid Benefit.

The Azure Hybrid Benefit helps you get more value from your Windows Server licenses and save up to 40 percent on virtual machines. You can use the benefit with Windows Server Datacenter and Standard edition licenses covered with Software Assurance. Depending on the edition, you can convert or reuse your licenses to run Windows Server virtual machines in Azure and pay a lower base compute rate (Linux virtual machine rates, for example).

Azure reservations unavailable markets

Azure reservations are not available in the following markets:

Unavailable markets (in alphabetical order)

A to Gi	Gr to Pal	Pap to Z
Aland Islands	Greenland	Papua New Guinea
American Samoa	Grenada	Pitcairn Islands
Andorra	Guadeloupe	Reunion
Anguilla	Guam	Saba
Antarctica	Guernsey	Saint BarthГ©lemy
Antigua and Barbuda	Guinea	Saint Lucia
Aruba	Guinea-Bissau	Saint Martin
Azerbaijan	Guyana	Saint Pierre and Miquelon
Benin	Haiti	Saint Vincent and the Grenadines
Bhutan	Heard Island and McDonald Islands	Samoa
Bonaire	Isle of Man	San Marino
Bouvet Island	Jan Mayen	SГЈo TomГ© and PrГ­ncipe
British Indian Ocean Territory	Jersey	Seychelles
British Virgin Islands	Kiribati	Sierra Leone
Burkina Faso	Kosovo	Sint Eustatius
Burundi	Laos	Sint Maarten
Cambodia	Lesotho	Solomon Islands
Central African Republic	Liberia	Somalia
Chad	Madagascar	South Georgia and South Sandwich Islands
China	Malawi	South Sudan
Christmas Island	Maldives	St Helena, Ascension, Tristan da Cunha
Cocos (Keeling) Islands	Mali	Suriname
Comoros	Marshall Islands	Svalbard
Congo	Martinique	Swaziland
Congo (DRC)	Mauritania	Timor-Leste
Cook Islands	Mayotte	Togo
Djibouti	Micronesia	Tokelau
Dominica	Montserrat	Tonga
Equatorial Guinea	Mozambique	Turks and Caicos Islands
Eritrea	Myanmar	Tuvalu
Falkland Islands	Nauru	U.S. Outlying Islands
French Guiana	New Caledonia	Vanuatu
French Polynesia	Niger	Vatican City
French Southern Territories	Niue	Wallis and Futuna
Gabon	Norfolk Island	Yemen
Gambia	Northern Mariana Islands
Gibraltar	Palau

Buy software subscriptions on behalf of customers

To buy software subscriptions on behalf of a customer:

Sign into the Partner Center dashboard.

From the Partner Center menu, select Customers, then choose a customer from the list.

From the customer’s detail page, select Add products, and then follow the on-screen instructions to create and pay for your order. All commercial pricing excludes tax with the exception of Australia and Brazil. For Australia and Brazil, the price includes tax.

Activate and manage software subscriptions

Once you’ve purchased your software, you or your customers need to download it (partners using Partner Center; customers using the Microsoft 365 Admin Center). Use the following procedure to do this. It’s important to understand the risks associated with copying links and downloading software. For more information, see Using Partner Center to obtain customer software downloads and license keys in the Partner Center New Commerce Operations Guide.

You must be an Admin agent in Partner Center to obtain the link to keys and downloads.

Go to your customer’s detail page, and then select Software. You’ll see a list of all the software you’ve purchased on behalf of the customer.

Choose product version, language, bit, and select Get keys and downloads.

Choose Get Key to display the 32-digit product in a pop-up dialog box which you can copy and send to the customer.

Choose Download to download the bits.

Choose Copy Link if you want to send the customer the link to the bits download.

You can also Cancel the software order and receive 100% credit (if done within the 60 days cancellation policy period).

Only customers have access to see the product keys and download information in the Microsoft 365 Admin Center (Global Admin role required). Partners must use Partner Center to see this information.

Server subscription download and license keys available through Microsoft 365 Admin Center for customers

Your customers will be able to get CSP server subscription license keys and downloads from Microsoft 365 Admin Center. To see their CSP server subscription license keys and downloads, customer must go to Microsoft 365 Admin Center > Billing > Your products > Software tab. For more details, see Software Tab under Billing.

View activity for software key access and software downloads

For auditing or compliance purposes, you may need to check a list of users who have either accessed Server subscription software keys or downloaded Server subscription software. Use the procedure below to access this information.

You must be a Global administrator, Account admin, Referral admin, or Marketing content admin to see these activity logs.

Sign into the Partner Center dashboard.

Select the gear icon from the upper right corner.

In the menu, select Activity log.

Enter the date range for the activity you want to see. The activity log will display a list of users who have either accessed software keys or downloaded software during the time you specified.

Cancel a purchase

You can cancel a software purchase within 60 days of the purchase date. If you cancel within this first 60-day period, you will not be charged an early termination fee. After 60 days, you can no longer cancel a purchase. (See Note for key restrictions to this cancellation rule. To learn about what happens after you cancel a software purchase, see also Important note after these steps.)

The following steps to cancel a purchase apply only to software that qualifies for cancellation within a specific cancellation window, such as within the first 60 days after purchase. These steps also do not apply to a SUSE Linux or RedHat software plan in Azure. At this time, you cannot cancel or exchange a SUSE or RedHat software plan. Learn more about using SUSE Linux or RedHat plans.

Follow the steps below to cancel a purchase:

You must be an Admin agent to cancel a purchase. The following steps describe how to cancel a purchase in the Partner Center dashboard. You can also do this using the Partner Center API.

Before you start the cancellation process, make sure you have the following:

The customer’s name, tenant GUID, or domain name

The name of the product you want to cancel

Sign into the Partner Center dashboard.

From the Partner Center menu, select Customers, then choose a customer from the list.

On the customer’s details page, select Software to see the list of software purchased for the customer.

Locate the software purchase you want to cancel, and then select Cancel. A dialog box will appear.

From the Order number drop-down list, select the correct order ID number you want to cancel. (You can learn more information about an order or order ID number from the customer’s Order history page.)

Select the checkbox to acknowledge that you have read the Important message concerning cancellation. (Refer to the Important note below to learn more about what happens after you cancel a purchase.)

Select Submit to cancel your purchase. If you want to cancel multiple orders for a customer, you will need to perform Steps 4 through 6 again for each, unique order ID number.

When you attempt to cancel an order, Partner Center may also give you other information (that appears below the Order number drop-down list). This information can include:

How many days remain for you to cancel that particular order

Whether you have already passed the cancellation window and can no longer cancel the order

If we need more information about your cancellation request, you may be given a link to a customer support request form.

After you cancel an order, a message confirming your cancellation will appear. There may be a delay of up to 15 minutes, however, before the cancellation appears on the Partner Center dashboard.

Post-cancellation details

After you cancel a purchase:

All related software keys and download links will be revoked. This means neither you nor your customer can use the software keys and download links any longer related to this purchase. You and your customer are responsible for discontinuing the use of all canceled software. You are also responsible for uninstalling the canceled software and removing any, related software downloads and links.

The canceled item will still appear on the customer’s Software details page but the activation key will not be available.

A credit for the canceled order will appear on your next monthly invoice. Perpetual software will receive a 100% credit and software subscriptions will receive a prorated credit.

Submit a customer support request to cancel a purchase

If you tried to cancel a software purchase via Partner Center but were told to provide more information and fill out a customer support request form, these steps may help you:

When you select the customer support request link from the Cancel purchase window, the Report a problem with Partner Center page will open.

Under Details, in the Type of problem list, select CSP Purchase/Refund on behalf of customers.

Fill in the Impact and Title fields.

In the Description field, provide the following:

The customer tenant GUID or domain name

Order ID or Subscription ID

In the Contact field, enter your name, email address, and phone number.

If you need to attach a file for any reason, select Add files. This step is optional.

When you’re finished, select Submit.

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