Dameware mini remote control linux

Dameware Mini Remote Control Affordable remote control software for all your customer support and help desk needs

No monthly fees, connect to unlimited end devices

Multi-platform desktop sharing and remote control

Sometimes getting to the root of an IT issue involves going right to the source.

Remotely control Windows, Linux, and Mac OS X computers, laptops, and servers from a single console.

Remote access to sleeping and powered-off computers

Don’t let non-responsive machines keep you from resolving IT issues.

Remotely connect to out-of-band computers with Intel ® vPro™ with AMT, Wake-on LAN, and KVM support.

Multi-factor authentication

When data security or compliance is on the line, your remote support tool shouldn’t present any vulnerabilities.

Enforce two-factor authentication in security-sensitive environments using Smart Card logon and authentication.

Flexible user access control

Security threats come in all shapes and sizes, externally and within your own ranks.

Set permissions for accessing remote computers based on user roles, or use Active Directory ® integration in centralized mode.

Customize and automatically deploy remote control agents

The faster you can connect to an end-user’s machine, the faster you can resolve his issue.

Easily create and deploy custom MSI packages for the installation of the MRC Client Agent Service.

Remote session tools and utilities

Your business doesn’t operate in a vacuum. Neither should you.

Use remote session tools, including chat, messenger, screenshot capture, file transfer, and more.

Technicians	End Users	Price per License
1	Unlimited	$290
2 — 3	Unlimited	$279
4 — 5	Unlimited	$268
6 — 9	Unlimited	$257
10 — 14	Unlimited	$242
15+	Unlimited	$209

A Technician operates Dameware Mini Remote Control to administer diagnostic and systems troubleshooting to support an unlimited number of end users

Useful Resources

• Datasheet Datasheet
• Overview Video Overview Video
• Administrator Guide Administrator Guide
• System Requirements System Requirements
• User Guide User Guide
• What’s New in DMRC What’s New in DMRC

Dameware Mini Remote Control is an industry favorite. Hands down.

«Dameware works all the time, it allows after-hours support [to be handled] remotely, and it’s far easier to use than previous software.»

«Dameware also allows us to take care of an issue here on campus with much less disruption to what we may be working on at any given time because we don’t have to get up and walk over to someone’s desk in the next building.»

«With Dameware, we are able to remotely access user computers and troubleshoot technical issues with our domain accounts, while the user is logged in. This gives us a better picture of the issues that the user is seeing.»

«I am the primary IT support at a small rural critical access hospital which includes five satellite clinics within 45-mile radius. Dameware enables me to troubleshoot and resolve issues that previously would require a 15 to 30-minute drive in some instances.»

«As we continue to get more and more remote sites, Dameware makes our job much easier. We can connect to user PCs without any hassle. If the machine is new, the files are pushed, and boom, you’re in in a matter of moments. Just a great tool and would recommend it to IT departments of all sizes.»

«Dameware is an overall better tool than any other we’ve used. We are able to support end-users faster, and do so seamlessly.»

FAQ: Questions, meet answers.

Dameware Remote Support (DRS) gives you the same abilities as Dameware Mini Remote Control (MRC) plus the added utilities.

The Dameware Central Server is an optional centralized server component deployed with Dameware Remote Support designed for organizations with large IT departments or those that frequently need secure access to computers located outside of the firewall.

Although MRC requires the use of an agent, this does not require additional cost.

MRC is licensed per user, not per computer, and there are no additional fees for client agents installed by the program.

Each SolarWinds product comes with one-year free maintenance, meaning you have the ability to upgrade to the latest license version of the product and utilize our expert support 24/7/365.

Dameware Mini Remote Control requires an annual renewal fee for 12 months of 24/7 support and the ability to upgrade to the latest versions of the product released during your active maintenance period.

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Remote Management for Multi-Platform Support Support Windows, Mac, and Linux systems remotely

Leverage broad, multi-platform support for comprehensive visibility in networked systems

Leverage broad, multi-platform support for comprehensive visibility in networked systems

SolarWinds ® Dameware ® Remote Everywhere (DRE) is a remote management software and administration tool designed to enable you to provide fast remote support assistance to multiple operating systems, including machines running Windows operating systems. Using DRE, you can establish encrypted and safe connections to Windows workstations and servers—typically in eight seconds or less. DRE also provides you with the tools to chat with the end-user, share files, take screenshots of the remote machine, and lock the remote system for complete control.

Extend remote monitoring and management to Mac OS devices

Extend remote monitoring and management to Mac OS devices

DRE also enables you to access Mac systems remotely from workstations and mobile devices to see exactly what’s on the end user’s screen during a remote session. You can quickly share screens, transfer files, and enhance your quality of remote support through the built-in chat messenger, which allows you to communicate directly with the end users and keep them updated during troubleshooting sessions. You can also capture and print screenshots of the remote Mac device computer right from the DRE console.

Use Linux remote management software tools to connect and monitor distributions

Use Linux remote management software tools to connect and monitor distributions

Not all remote management tools are compatible with Linux machines. However, DRE allows you to remotely access and control Linux computers and servers across your network, including those running distributions Debian 5 and later, CentOS 5 and 6, multiple Ubuntu versions, Red Hat Enterprise Linux 5 and later, and Fedora 15 and 16.

You can also change visualization options in-session, easily create and configure end user accounts, and more easily troubleshoot persistent issues using the greater visibility and access DRE is built to provide.

Use your mobile device to establish remote sessions

Use your mobile device to establish remote sessions

As offices become increasingly mobile, technicians need tools that can allow them to keep pace with the technology of their end users. DRE is designed to let technicians use Android or iOS mobile or tablets to provide remote support and management sessions on end user devices, helping cut down on response time and resolve issues on the fly.

Support end users inside and outside the LAN with remote management software

Support end users inside and outside the LAN with remote management software

Remote access and management tools can allow technicians to access devices from home, when traveling, and from other remote locations. DRE’s centralized software deployment also allows technicians to initiate over-the-internet remote desktop sessions via an internet proxy to support end users and control unattended remote computers outside the local network.

• What is remote management software?

• What is remote management software?

Remote management software is a tool designed to help IT departments and service providers more efficiently manage the infrastructure, networks, resources, end-user workstations, and devices of the businesses they serve.

Remote monitoring solutions typically include tools for remotely accessing workstations, mobile devices, and virtual machines. This allows you to perform file transfers between remote computers without the need for intermediary devices and directly control end-user workstations as needed. Many of the best remote management software options now include unattended support and automation capabilities, which can enable you to deploy patches, software updates, configuration changes, and other key security and firmware updates easily and without disrupting end users’ ability to work.

Manually managing remote systems can create additional tasks and responsibilities for IT admins and tech staff, such as juggling task tracking, smoothing over the communications gaps that can arise without clearly establishing who’s responsible for which tasks, determining which tasks are critical or not, and establishing the proper processes for updating and reassigning tickets. Remote management software is an important tool built to help teams better solve these issues and more.

For example, remote management software can help increase collaboration within IT departments and help desk teams. Many IT teams are composed of individuals with different backgrounds, skill sets, and specializations, but the right remote management software can make it possible for your entire team to do their jobs more effectively by enabling seamless session transfers between teammates and clear lines of communication technicians can use to exchange information about specific tickets. Remote management software can help increase the operational efficiency of your team by eliminating the logistical gaps between personnel and processes.

Remote management tools can also help eliminate communication gaps between end users and technicians. Opportunities for miscommunications can occur when it comes to remote access and explaining an issue verbally or in text. Remote management tools better enable technicians to access end-user workstations, regardless of operating system and for devices like remote computers and servers, mobile devices, and more.

Remote access software, when used as a part of remote management processes, can also allow for the direct transfer of files between remote devices. This can bypass the need to exchange files by less secure or inefficient means like email or USB drive—and makes it possible to print files from one device on the other’s local machine. When properly implemented, this capability can prove incredibly useful for end users and businesses.

Session metrics collected by remote solutions can also create a valuable archive of performance information if properly leveraged. Historical data and session histories can allow teams to check how similar problems were resolved—both creating a potential instruction manual for junior employees and helping ensure you provide end users with a consistent service experience. Remote management software, when integrated with a service desk ticketing solution, can be an efficient means of organizing and updating tickets.

Remote management software is typically achieved through an agent-host model, which involves installing a small remote control application or agent on each local workstation (in some cases, this could also be delivered over a network using a remote access server), which is then accessed by the remote management platform.

After successfully establishing a remote connection, you can directly access servers and file downloads, control end-user desktops, update configuration services, and more. Properly implemented remote access software can also provide significant improvements to technician productivity, operational efficiency, and system uptime.

Dameware Remote Everywhere (DRE) is built to allow you to manage remote devices, whether they are Windows, Mac, Linux systems. You can run a monitoring report to better inform audits, deploy scripts, and view information about each device, within your networked environment. This includes the ability to gain system info, BIOS, and device details for workstations, virtual machines, servers, switches, and routers at the beginning of a remote session.

DRE can help reduce your response and resolution times by establishing rapid, safe connections. DRE also includes unattended remote support capabilities designed to help you resolve issues without interrupting end-user workflows or their access to network services.

The best remote monitoring tools can provide comprehensive cross-platform support for different operating systems and device types. DRE features include Windows, Mac OS, and Linux remote management software tools—all in crystal-clear, 4K definition that can automatically match your bandwidth capacity to avoid slowing down network traffic. The tool also allows you to establish connections to and from your mobile device built with the same safety and speed as desktops and other devices.

DRE also includes a reporting tool that can provide actionable insights about the performance and productivity of your team, based on remote session information details, technician-specific performance data, and other sources. DRE even allows you to collect follow-up survey information from end users for deeper understandings of the ways your department is thriving, and which aspects of your services need more attention.

Remote management software is a tool designed to help IT departments and service providers more efficiently manage the infrastructure, networks, resources, end-user workstations, and devices of the businesses they serve.

Remote monitoring solutions typically include tools for remotely accessing workstations, mobile devices, and virtual machines. This allows you to perform file transfers between remote computers without the need for intermediary devices and directly control end-user workstations as needed. Many of the best remote management software options now include unattended support and automation capabilities, which can enable you to deploy patches, software updates, configuration changes, and other key security and firmware updates easily and without disrupting end users’ ability to work.

Manually managing remote systems can create additional tasks and responsibilities for IT admins and tech staff, such as juggling task tracking, smoothing over the communications gaps that can arise without clearly establishing who’s responsible for which tasks, determining which tasks are critical or not, and establishing the proper processes for updating and reassigning tickets. Remote management software is an important tool built to help teams better solve these issues and more.

For example, remote management software can help increase collaboration within IT departments and help desk teams. Many IT teams are composed of individuals with different backgrounds, skill sets, and specializations, but the right remote management software can make it possible for your entire team to do their jobs more effectively by enabling seamless session transfers between teammates and clear lines of communication technicians can use to exchange information about specific tickets. Remote management software can help increase the operational efficiency of your team by eliminating the logistical gaps between personnel and processes.

Remote management tools can also help eliminate communication gaps between end users and technicians. Opportunities for miscommunications can occur when it comes to remote access and explaining an issue verbally or in text. Remote management tools better enable technicians to access end-user workstations, regardless of operating system and for devices like remote computers and servers, mobile devices, and more.

Remote access software, when used as a part of remote management processes, can also allow for the direct transfer of files between remote devices. This can bypass the need to exchange files by less secure or inefficient means like email or USB drive—and makes it possible to print files from one device on the other’s local machine. When properly implemented, this capability can prove incredibly useful for end users and businesses.

Session metrics collected by remote solutions can also create a valuable archive of performance information if properly leveraged. Historical data and session histories can allow teams to check how similar problems were resolved—both creating a potential instruction manual for junior employees and helping ensure you provide end users with a consistent service experience. Remote management software, when integrated with a service desk ticketing solution, can be an efficient means of organizing and updating tickets.

Remote management software is typically achieved through an agent-host model, which involves installing a small remote control application or agent on each local workstation (in some cases, this could also be delivered over a network using a remote access server), which is then accessed by the remote management platform.

After successfully establishing a remote connection, you can directly access servers and file downloads, control end-user desktops, update configuration services, and more. Properly implemented remote access software can also provide significant improvements to technician productivity, operational efficiency, and system uptime.

Dameware Remote Everywhere (DRE) is built to allow you to manage remote devices, whether they are Windows, Mac, Linux systems. You can run a monitoring report to better inform audits, deploy scripts, and view information about each device, within your networked environment. This includes the ability to gain system info, BIOS, and device details for workstations, virtual machines, servers, switches, and routers at the beginning of a remote session.

DRE can help reduce your response and resolution times by establishing rapid, safe connections. DRE also includes unattended remote support capabilities designed to help you resolve issues without interrupting end-user workflows or their access to network services.

The best remote monitoring tools can provide comprehensive cross-platform support for different operating systems and device types. DRE features include Windows, Mac OS, and Linux remote management software tools—all in crystal-clear, 4K definition that can automatically match your bandwidth capacity to avoid slowing down network traffic. The tool also allows you to establish connections to and from your mobile device built with the same safety and speed as desktops and other devices.

DRE also includes a reporting tool that can provide actionable insights about the performance and productivity of your team, based on remote session information details, technician-specific performance data, and other sources. DRE even allows you to collect follow-up survey information from end users for deeper understandings of the ways your department is thriving, and which aspects of your services need more attention.

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