Remote Desktop Support Software Enhance IT support and boost productivity

Get multi-platform remote support for Windows, macOS X, and Linux computers

Get multi-platform remote support for Windows, macOS X, and Linux computers

Remote support software is more important than ever. It’s critical to have software able to connect to a variety of different device types and operating systems.

SolarWinds ® Dameware ® Remote Support (DRS) offers the flexibility you need to support personal and company devices. The tool makes it easier to remotely connect to Windows, macOS X, and Linux devices over the internet or inside the LAN, so you can help end users wherever they are located. With the Dameware Mobile app, the tool can also connect to computers from Android and Apple devices, including tablets.

Chat with end users as you troubleshoot and take screenshots of the remote desktop

Chat with end users as you troubleshoot and take screenshots of the remote desktop

As you troubleshoot problems, you may need to communicate with the end user to better understand what they did or are trying to do.

With SolarWinds Dameware Remote Support, you can instantly chat with end users, allowing you to fix problems faster. DRS also lets you take screenshots of the remote desktop and save them to your computer, so you can more easily see what exactly is going wrong and, if you need to come back to the problem later, you have a visual record to reference.

Wake sleeping servers and reboot powered-down computers remotely

Wake sleeping servers and reboot powered-down computers remotely

Increase security by controlling who has access to remote systems and encrypting data

Increase security by controlling who has access to remote systems and encrypting data

When connecting to devices remotely, you want to make sure only authorized personnel can access sensitive information and devices. SolarWinds Dameware Remote Support is designed to give you granular control over who has access to remote computers. You can also configure DRS to require end users to grant the system administrator access and use Active Directory Group Policies to control exactly who’s allowed to remotely connect to another computer.

DRS is designed to further increase security by allowing you to use AES 256, 3DES/Triple DES, RC4, and FIPS 140-2 encryption algorithms to help ensure each remote session is secure.

Easily install the Dameware client agent and get agent-backward compatibility

Easily install the Dameware client agent and get agent-backward compatibility

SolarWinds Dameware Remote Support uses an agent to establish the remote desktop sharing connection, which is built to be easy to install. The client agent can automatically be installed the first time you connect to another computer, or you can use the MSI builder to create a custom agent installation package that can be installed using Group Policies or third-party platforms.

DRS is also backwards compatible with Dameware version 7 and version 8 client agents. This means you can connect to computers running earlier Dameware versions. With agent-backward compatibility, you have more flexibility to decide when agents are upgraded.

• What is remote desktop support software?

• What is remote desktop support software?

Remote support software allows you to access desktop computers remotely—whether it’s desktops on a different floor or in a different part of the world.

Remote desktop software used to gain remote access to mobile devices and computers is useful for IT support and improving productivity by eliminating barriers to resolving IT issues wherever end users are located.

More importantly, remote access support software, whether it’s Linux or Windows remote support software, can allow IT to access desktops from wherever they are, so technicians can provide necessary support faster compared to providing support in-person or talking an end user through the problem without the ability to control the device themselves.

Whether using a macOS X or Microsoft remote support tool, IT teams can more easily solve technical issues on remote devices and gain the ability to transfer files, install programs, and even debug the operating system from a different location. With the best remote support applications, you can solve problems in the background without interrupting the user’s ability to do their jobs while the problem is being addressed. In cases where the user needs to be involved in the IT support process, remote access support software makes it easier to communicate using chat and video calling while the technician remotely controls the user’s device.

Remote desktop software lets you create secure connections between devices and desktops to provide effective IT support no matter where the user is located.

Remote support software, like SolarWinds Dameware Remote Support (DRS), can connect to remote devices either through the internet or over LAN. You can connect to devices even if they have crashed or are powered off, and the software includes an internet proxy to create safe over-the-internet remote sessions.

Once your device is connected to the remote device (also referred to as the host device), you can control the host device as if you were physically at the workstation. You can also control the remote device’s mouse and keyboard with your own mouse and keyboard and access system files, dig into logs to find the potential root causes of issues, and more.

This level of control means you can perform a range of tasks, including troubleshooting problems, installing updates, and providing on-demand support. In addition, the ability to take and save screenshots, have in-session chats, and screen share can help elevate the IT support experience and allow users to communicate clearly what the problem is, so technicians can start working to solve the problems right away, save time, and increase productivity.

By letting you take control of the desktop of another computer, remote support software lets you help end users as if you were standing over their shoulder—no matter how near or far you physically are from the end user and their device.

At the most basic level, remote support software help makes the support process easier by allowing you to:

• Quickly connect to and control end-user desktops
• Take one-click screenshots of remote desktops
• Chat with end users as you troubleshoot problems during a session
• Quickly transfer files to remote computers to fix problems

Remote support software is also useful for improving both end-user and technician productivity because it helps save time and effort. Even if technicians are in the same building as the device they’re trying to fix, they can still save time by not needing to travel to the device. Additionally, with remote support software that lets you resolve problems in the background, end users can keep working while technicians fix the problem.

Remote support software also makes the problem resolution process easier for everyone involved. If a user doesn’t know how to explain their problem effectively in their help desk ticket, they can instead point the remote support technician right to the issue once the remote connection is made and the technicians can see the user’s device. The user can also explain the problem through the software’s built-in chat feature. These remote support communication features can help streamline trying to locate a problem and help technicians get to the bottom of vague help desk tickets quicker.

SolarWinds Dameware Remote Support (DRS) is a powerful remote support software solution built to go beyond simply allowing technicians to connect to remote devices. DRS has features designed to make the IT remote support process as secure and effective as possible, while saving everyone time and energy.

DRS offers support across multiple platforms including Linux, Mac, and Windows devices. With DRS, you can access remote computers from iOS and Android mobile devices, including tablets.

DRS lets you connect to remote devices over either LAN or the internet. From there, you can do everything from transferring files, to installing updates, rebooting entire systems, or stopping processes and services that might be causing problems. DRS also comes with built-in tools that let you fix problems on the host computer without needing to interrupt the user session, so they can keep working while remote technicians work in the background.

DRS makes it easier for technicians to communicate and troubleshoot with users during remote sessions with built-in chat and the ability to take screenshots on the remote desktop and save them to their own device, so they can easily refer back to them as needed.

With DRS, you can also feel confident in the security of your and your client’s data, even when it’s traveling over the internet during a remote session. The tool helps you more easily control access to another computer to help ensure only authorized users can gain access. DRS also uses AES 256, 3DES/Triple DES, RC4, and FIPS 140-2 encryption algorithms designed to keep data secure.

Dameware Mini Remote Control Affordable remote control software for all your customer support and help desk needs

No monthly fees, connect to unlimited end devices

Multi-platform desktop sharing and remote control

Sometimes getting to the root of an IT issue involves going right to the source.

Remotely control Windows, Linux, and Mac OS X computers, laptops, and servers from a single console.

Remote access to sleeping and powered-off computers

Don’t let non-responsive machines keep you from resolving IT issues.

Remotely connect to out-of-band computers with Intel ® vPro™ with AMT, Wake-on LAN, and KVM support.

Multi-factor authentication

When data security or compliance is on the line, your remote support tool shouldn’t present any vulnerabilities.

Enforce two-factor authentication in security-sensitive environments using Smart Card logon and authentication.

Flexible user access control

Security threats come in all shapes and sizes, externally and within your own ranks.

Set permissions for accessing remote computers based on user roles, or use Active Directory ® integration in centralized mode.

Customize and automatically deploy remote control agents

The faster you can connect to an end-user’s machine, the faster you can resolve his issue.

Easily create and deploy custom MSI packages for the installation of the MRC Client Agent Service.

Remote session tools and utilities

Your business doesn’t operate in a vacuum. Neither should you.

Use remote session tools, including chat, messenger, screenshot capture, file transfer, and more.

Technicians	End Users	Price per License
1	Unlimited	$290
2 — 3	Unlimited	$279
4 — 5	Unlimited	$268
6 — 9	Unlimited	$257
10 — 14	Unlimited	$242
15+	Unlimited	$209

A Technician operates Dameware Mini Remote Control to administer diagnostic and systems troubleshooting to support an unlimited number of end users

Useful Resources

• Datasheet Datasheet
• Overview Video Overview Video
• Administrator Guide Administrator Guide
• System Requirements System Requirements
• User Guide User Guide
• What’s New in DMRC What’s New in DMRC

Dameware Mini Remote Control is an industry favorite. Hands down.

«Dameware works all the time, it allows after-hours support [to be handled] remotely, and it’s far easier to use than previous software.»

«Dameware also allows us to take care of an issue here on campus with much less disruption to what we may be working on at any given time because we don’t have to get up and walk over to someone’s desk in the next building.»

«With Dameware, we are able to remotely access user computers and troubleshoot technical issues with our domain accounts, while the user is logged in. This gives us a better picture of the issues that the user is seeing.»

«I am the primary IT support at a small rural critical access hospital which includes five satellite clinics within 45-mile radius. Dameware enables me to troubleshoot and resolve issues that previously would require a 15 to 30-minute drive in some instances.»

«As we continue to get more and more remote sites, Dameware makes our job much easier. We can connect to user PCs without any hassle. If the machine is new, the files are pushed, and boom, you’re in in a matter of moments. Just a great tool and would recommend it to IT departments of all sizes.»

«Dameware is an overall better tool than any other we’ve used. We are able to support end-users faster, and do so seamlessly.»

FAQ: Questions, meet answers.

Dameware Remote Support (DRS) gives you the same abilities as Dameware Mini Remote Control (MRC) plus the added utilities.

The Dameware Central Server is an optional centralized server component deployed with Dameware Remote Support designed for organizations with large IT departments or those that frequently need secure access to computers located outside of the firewall.

Although MRC requires the use of an agent, this does not require additional cost.

MRC is licensed per user, not per computer, and there are no additional fees for client agents installed by the program.

Each SolarWinds product comes with one-year free maintenance, meaning you have the ability to upgrade to the latest license version of the product and utilize our expert support 24/7/365.

Dameware Mini Remote Control requires an annual renewal fee for 12 months of 24/7 support and the ability to upgrade to the latest versions of the product released during your active maintenance period.

PC Remote Control Software Features Extend your IT reach with easy-to-use remote control PC tools

Use built-in utilities and tools for remote control computer access

Use built-in utilities and tools for remote control computer access

With the power to manage Windows machines, Active Directory, and Exchange from afar, SolarWinds ® Dameware ® Remote Support (DRS) software can help you remotely control PCs inside and outside your corporate network, all from a single interface.

With Dameware, you can easily:

• Initiate safe over-the-internet remote connections
• Manage and administer Windows computers without initiating remote sessions
• Change Active Directory objects and attributes
• Export network and workstation configurations for compliance reports

Simplify troubleshooting and routine management tasks

Simplify troubleshooting and routine management tasks

Daily support tasks can quickly bog down your IT team, especially when they need to access computers remotely.

Dameware Remote Support helps solve this issue with the aid of built-in system tools and TCP utilities:

• Start, stop, and restart Windows services
• Reboot unattended Windows computers when they crash
• View and stop Windows processes
• View and clear the Windows Event Log
• Run custom scripts
• View performance statistics
• Copy and delete files
• Add and delete network shares and more

Export Active Directory objects and Windows configurations

Export Active Directory objects and Windows configurations

DRS supports users with a number of built-in remote control computer tools, which can allow you to export information from remote Windows servers, laptops, and Active Directory controllers.

From one console, you can:

• Create an inventory of the software installed on each Windows system
• Export system configurations in XML and CSV format
• Export AD objects and attributes
• Bulk export configuration settings for selected computers
• Create custom exports based on WMI properties

Remotely control Windows, macOS, and Linux computers

Remotely control Windows, macOS, and Linux computers

Business networks often contain a mix of operating systems, which means your remote control software needs to be compatible with different kinds of OS to be effective.

Dameware Remote Support offers streamlined remote control computer access for Windows, macOS, and Linux systems. DRS also enables IT teams to gain access to unattended, powered-off, sleeping, hibernating, or even crashed computers inside and outside your corporate network.

Remote control PC is the process of using a device or program to control a computer system from a remote location. Remote control tools allow you to access and manipulate remote PCs, typically to access data or troubleshoot issues.

The best way to access a PC remotely is with dedicated remote access software. Remote desktop software allows IT teams to access an office computer and its business-critical applications through an internet connection, enabled by an internet proxy. Remote access software streams a feed of the host device’s desktop over the remote device and allows the admin both system insights and keystroke/mouse control. With this enhanced control, an IT admin can easily troubleshoot a computer without ever touching it.

Remote control PC is important for businesses wanting to maximize productivity and enable flexibility and speed for IT admins and employees alike.

Being able to access a computer remotely offers flexibility to help both workers and IT technicians stay productive. Employees appreciate the ability to remote control computer functions to access their business devices from home or a secondary location.

Similarly, IT admins can boost business performance by troubleshooting end-user workstations from anywhere, even if the devices are powered off. End users don’t have to wait for a solution—with admins able to access a computer remotely, troubleshooting can happen quicker.

Overall, remote PC control can improve the speed at which your organization responds to help desk requests. When someone submits a help ticket, whether for faulty software or services, they expect someone to respond ASAP. Remote support software can help you meet demand by eliminating the travel involved in resolving an issue. Your IT staff doesn’t need to get to a PC’s location—they can just log in and troubleshoot remotely. Overall, remote control software can enable you to address a larger number of issues in less time.

Remote support software is designed to connect PCs over an internet proxy, so the remote user can access and control the other device, typically to provide IT maintenance and support.

With remote support software, an IT admin can connect to a device, even if it’s powered-off or crashed, to provide immediate servicing support. Once connected through the software’s internet proxy, they can operate the host device as if they were at the workstation. They can access system files, control the mouse and keyboard, and dig into logs to find issues. This control allows them to perform any needed task—install updates, troubleshoot system problems, and provide on-demand support.

Many remote PC control software suites also come with features like chat boxes or file transfers. This extends IT reach even further and enables organizations to empower their technical teams to provide excellent customer service.

SolarWinds Dameware Remote Support is designed to be a reliable and affordable enterprise remote control PC solution. DRS offers features built to help you access a PC remotely and quickly resolve problems.

Dameware includes powerful utilities and tools built to enable IT teams to access a remote control computer from anywhere at any time. Dameware management tools can be operated from one easy-to-use interface, which IT teams can use to chat, transfer files, print, and more. DRS is compatible with Windows, macOS, and Linux devices.

Dameware can help IT teams simplify tedious troubleshooting and daily management responsibilities. With a range of helpful add-ons, users can easily execute routine tasks like rebooting computers as well as starting and stopping services. In addition, Dameware enables IT teams to easily export Active Directory objects and Windows configurations to extend network management capabilities from remote locations.