Missing driver for hp deskjet 930c under Windows 10
08-24-2018 03:54 AM
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I’ve just re-installed Windows 10, and want to add the driver for my hp deskjet 930c printer. After having run the update function during printer installation, I could not see the 930c printer. It only shows deskjet 920 followed by deskjet 940.
Note: in former installations of Windows 10, the deskjet 930c was found in the updated list!!
The support page of HP also stated that you should use the standard Win 10 printer installation to add the deskjet 930c printer. So this hint isn’t actually correct.
Why does deskjet 930c no longer appear in the updated list of HP printers?
can I use another driver instead to make the deskjet 930c printer available on Win 10?
08-24-2018 11:27 AM — edited 09-09-2018 11:11 AM
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The Add-a-Printer list might need to be «updated» before the 93xC printer group shows up in the list.
HP Document and video:
Description: This document is for HP printers that do not have a full feature HP driver for Windows 10, Windows 8, Windows 7, or Windows Vista.
If a full feature driver from HP is not available for your printer, you must install the built-in print driver.
- Switch on Printing – Network Discovery (see and share printer on your network)
Control Panel > icon view > Network and Sharing Center > Advanced sharing settings >
Under Private (current profile) >
- Select Turn on network discovery
- Check Turn on automatic setup of network connected devices
File and printer sharing
- Select Turn on file and printer sharing
- Select Allow windows to manage homegroup connections (recommended)
Example – Add a Printer
- The procedure must be run by an account with Administrator privleges.
- If using a USB cable to connect the printer to the computer, disconnect the cable before you start the procedure. Connect the cable only when instructed or after the drivers are installed (at the “Finish”).
- If a “USB port” option is not listed as available, select the LPT port. Connect the cable after the procedure is completed, (and if necessary) Restart the computer and log in
Control Panel > icon view > Devices and Printers > Add a Printer
Click The printer that I want isn’t listed
Click Add a Local or Network Printer…
Choose Printer Port menu
- Select Use an existing port
- Select first LPT port in list or for USB select ( if available in list) USB port
OR (if having connection / OS WSD issues)
- Select Create a new port
- Select Drop-down Menu Type of Port
- TCP/IP Port > Enter the IP Address, Enter a name for the port
Install the Printer menu
- Left column: HP
- Right column: Scroll, search, select (click) printer
If Printer is not found in list:
- Click Windows Updates
- Wait several minutes for list to update
- Left column : HP
- Right column : Scroll, search, select printer
( Repeat if Necessary)
Choose Printer Port menu
- Select Use an existing port
- Select first LPT port in list or for USB select ( if available in list) USB port
OR (if having connection / OS WSD issues)
- Select Create a new port
- Select Drop-down Menu Type of Port
- TCP/IP Port > Enter the IP Address, Enter a name for the port
Click Yes to “ …allow this app to make changes to your device ” (UAC)
Optional : Type a printer Name or use the default
Next > Wait for printer software to install …
Click / Select Share this printer so that others on your network can find and use it
Optional : Fill in information for printer location and a comment
Optional : Click Set as the default printer
Optional : Click to Print a test page
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
08-28-2018 05:12 AM
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This is rather strange. when I do the same, deskjet 930c is not part of the list an you can see in the following snippet:
Any idea why «hp deskjet 930» is not shown on my Windows 10 .
09-09-2018 08:40 AM
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As there was no new anwswer, I’ll assume that there is no obvious reason why I cannot see deskjet 930c .
So my next questions are then:
Is there another way to get the driver for HP deskjet 930c ?
can I use another driver instead of the deskjet 930c , e.g. the driver for deskjet 950 ?
09-09-2018 11:19 AM
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I do not know why the appropriate driver selection does not show up on your Windows driver list. Assuming you had used the little Windows Update in the procedure, the list should be complete.
The reason might be due to your region (location on the planet), your particular Windows version, USB already connected. ??
The testing and examples are from Windows 10 Pro, latest edition (at writing V1803), full Administrative rights, UAC ticked second from the bottom.
If this printer is to be connected via USB, make sure you have disconnected the USB cable between the printer and the computer before starting the Add-a-Printer procedure.
If you had not done so, click the little «Windows Update» box to refresh the list.
It can take several minutes for the list to update / refresh, after which whatever Windows Update drivers are found will be present in the list.
If the USB port does not show up on the list of port selections, use the LPT port.
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
