Fix problems in Windows Search

If Windows Search is unresponsive or the search results don’t appear as expected, try any of the following solutions in this article.

If you’re running Windows 10 May 2019 Update (version 1903) or later versions and Windows can detect a problem, we’ll run the Search troubleshooter automatically. This troubleshooter will reset Windows Search back to the default experience. View your troubleshooter history under Settings > Update & Security > Troubleshoot > View History. Follow the steps below if your issue is still not resolved.

Original product version: В Windows 10 — all editions
Original KB number: В 4520146

Check for updates

Windows 10 lets you choose when and how to get the latest updates to keep your device running smoothly and securely. To manage your options and see any available updates, select the Start button, and then go to Settings > Update & Security > Windows Update > Check for updates. Install any available updates, and then restart your computer if the updates require it.

For more information, see Update Windows 10.

Run the Search and Indexing troubleshooter

Your PC automatically indexes content to deliver faster search results. Learn more about Search indexing in Windows 10.

Use the Windows Search and Indexing troubleshooter to try to fix any problems that may arise. To use the troubleshooter, follow these steps:

1. Select Start, then select Settings.
2. In Windows Settings, select Update & Security >Troubleshoot. Under Find and fix other problems, select Search and Indexing.
3. Run the troubleshooter, and select any problems that apply. Windows will try to detect and solve them.

You can also use a command prompt to open the troubleshooter. Press Windows logo key+R, enter cmd in the Open box, and then select OK. At the command prompt, run the following command:

Restart Windows Search or your device

End the SearchUI process to restart Windows Search by following these steps:

1. Press Ctrl+Alt+Delete, and select Task Manager.
2. In the Task Manager window, select the Details tab.
3. In the Name column, right-click SearchUI.exe, and then select End task.
4. When you’re prompted to end SearchUI.exe, select End process.

The Windows Search process will automatically restart the next time that you search.

If this solution doesn’t fix your problem, try restarting your device. Restarting will also install any pending updates.

You may want to bookmark this page before you restart.

Reset Windows Search

Try resetting Windows Search by using the method that’s appropriate for your version of Windows.

To determine which version of Windows your device is running, follow these steps:

Select Start > Settings > System > About.

Under Windows specifications, check which version of Windows your device is running.

Resetting Windows Search does not affect your files. However, it may temporarily affect the relevance of search results.

Windows 10, version 1809 and earlier

If the Windows 10 October 2018 Update or an earlier update is installed, reset Cortana to reset Windows Search by following these steps:

1. Select Start, right-click Cortana, select More, and then select App settings.
2. In the Cortana settings, select Reset.

Windows 10, version 1903 and later

If the Windows 10 May 2019 Update or a later update is installed, use Windows PowerShell to reset Windows Search by following these steps:

You must have administrator permissions to run this script.

Download the ResetWindowsSearchBox.ps1 script from the Reset Windows Search PowerShell script, and save the file to a local folder.

Right-click the file that you saved, and select Run with PowerShell.

If you’re asked the following question, select Yes.

Do you want to allow this app to make changes to your device?

The PowerShell script resets the Windows Search feature. When the word Done appears, close the PowerShell window.

If you receive the following error message:

Cannot be loaded because running scripts is disabled on this system

enter the following command on the command line of the PowerShell window, and then press Enter:

The current policy appears in the window. For example, you might see Restricted. We recommend that you note this value because you’ll have to use it later.

Enter the following command on the command line of the PowerShell window, and then press Enter:

You’ll receive a warning message that explains the security risks of an execution policy change. Press Y, and then press Enter to accept the change.

To learn more about PowerShell execution policies, see About Execution Policies.

After the policy change is completed, close the window, and then repeat steps 2-4. However, when the Done message appears this time, DON’T close the PowerShell window. Instead, press any key to continue.

Revert to your previous PowerShell execution policy setting. Enter the following command on the command line of the PowerShell window, press the Spacebar, enter the policy value that you noted in step 5, and then press Enter:

For example, if the policy that you noted in step 5 was Restricted, the command would resemble the following one:

You’ll receive a warning message that explains the security risks of an execution policy change. Press Y, and then press Enter to accept the change and revert to your previous policy setting.

Close the PowerShell window.

If your organization has disabled the ability to run scripts, contact your administrator for help.

Help us improve Search in Windows 10

If the previous suggestions don’t fix the problem, let us know by sending feedback in the Feedback Hub. Provide details, such as a description of the problem, screenshots, log files, and any other information that might be helpful. In the Feedback Hub, select the appropriate category and subcategory. In this case, submit your feedback in the Cortana and Search category.

Troubleshoot problems updating Windows 10

In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. This article will help you answer questions and troubleshoot common problems with your Windows 10 update.

If you’re looking for info on how to activate Windows 10 or to verify that your installation of Windows 10 is activated, see Activate Windows 10.

Have issues installing Windows updates? Start here.

Your device may not be able to update to the latest version of Windows 10 for a few reasons. The following tips can help you pinpoint the issue affecting your device.

Before you begin, make sure your device is plugged into a power source and connected to the internet. Then, try the steps listed below to get your PC to update.

Some updates require administrator access. If your account doesn’t have administrator access, see Create a local user or administrator account in Windows 10. Or if someone else at home or in your office has an administrator account on your device, try asking them to install the updates.

Before trying any of the solutions below, make sure you back up your personal files. You can use File History to back up your files to another drive, or insert a USB drive and use File Explorer to drag and copy important files to the USB drive. If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating, once you’re connected to the internet.

You can also back up your files with OneDrive. For more info, go to Back up your Documents, Pictures, and Desktop folders with OneDrive.

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. If your device has a small hard drive, you may need to insert a USB drive to update it.

If your PC is running low on storage, try the techniques at Free up drive space in Windows 10.

Many updates require you to restart your device. Save your work and close all open applications. Then, select Start > Power , and select either Update and restart or Update and shut down.

Even if you have downloaded some updates, there may be more available. After trying the preceding steps, run Windows Update again by selecting Start > Settings > Update & Security > Windows Update > Check for updates. Download and install any new updates.

Remove any external storage devices and drives, docks, and other hardware plugged into your device that aren’t needed for basic functionality. Then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

If you’ve added hardware to your device, check for third-party driver updates and installation instructions on the hardware manufacturer’s website. Update any drivers, then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

In the search box on the taskbar, type device manager, then select Device Manager from the list of results.

In the window that appears, look for any device with a yellow exclamation mark next to it. (You may have to select each category to view the list of devices.) Select the device name.

Select Action, and then choose either Update driver or Uninstall to correct the errors.

Common troubleshooting questions

If you are receiving an error message with a specific error code, try running the Windows Update Troubleshooter. If that doesn’t resolve the issue, see Fix Windows Update errors and follow the instructions to help resolve common update issues.

The time required to download and install updates depends on connection speed, network settings, and the size of the update. If the installation remains stuck at the same percentage, try checking for updates again or running the Windows Update Troubleshooter.

To check for updates, select Start > Settings > Update & Security > Windows Update > Check for updates.

To get help, in the search box on the task bar, type get help, then select Get Help from the list of results. To leave feedback if you run into further problems, in the search box on the taskbar, type feedback hub, then select Feedback Hub from the list of results.

Windows 10 is the most secure Windows ever, and we recommend you stay updated to protect your PC from security risks and to keep it running smoothly. However, you can temporarily pause updates as well as schedule a restart to install updates at a time that’s convenient for you.
Learn how to temporarily pause updates
Find out how to schedule a restart to install updates at a convenient time

You will only receive a notification when it’s time to restart your computer to apply the installed updates.

If you need to know where you left off in your work after an update, use Timeline to jump back in.

To get started with Timeline, select Task View on the taskbar, or press the Windows logo key +Tab and select the activity you want to resume.

Monthly quality updates on Windows 10 are quite small and have a minimal impact on data usage. Feature updates typically happen twice per year, and you can control when to install them. They require more data but are less frequent.

If you’re on a metered connection, some updates for Windows won’t be installed automatically. Metered connections in Windows 10

Your computer might be slow for a number of reasons, but updating to the latest version of Windows 10 can improve its performance. For help with a slow computer, see Tips to improve PC performance in Windows 10.

If you’re having trouble finding your files after an upgrade, see Find lost files after the upgrade to Windows 10 for other things to try.

Warning: Microsoft only recommends trying the procedures in this section if you’re comfortable working in the command line. These procedures require administrator permissions on your device.

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options. Select Yes. Next, in the window that appears, type the following commands one at a time, including the spaces as shown. After you type each command, press Enter. Then let each command complete before you type the next command.

net stop wuauserv

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start wuauserv

After all these commands are completed, close the Command Prompt window and restart your computer.

In some instances, third-party antivirus or security software can cause errors when you try to update to the latest version of Windows 10. You can temporarily uninstall this software, update your PC, and then reinstall the software after your device is up to date. We recommend using third-party antivirus or security software that’s compatible with the latest version of Windows 10. You can check compatibility by visiting the software manufacturer’s website.

Note: Before uninstalling software, make sure you know how to reinstall your programs and that you have any necessary product keys.

In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options. Select Yes. In the window that appears, type the following command, including the space as shown:
chkdsk/f C:
and then press Enter. Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.

A clean restart starts Windows with a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update that may cause issues updating your PC.
Learn how to do a clean restart

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.

In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth

Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.

Next, type this command, including the space as shown:
sfc /scannow

Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.

Try running the Windows Update again.

Go to the software download page and select Download tool now to download the clean installation tool. Make sure to carefully read the notes on the software download page before using the tool.

Still stuck?

Contact Microsoft support if you continue to have problems with your Windows updates.