Microsoft® Fingerprint Reader drivers for Windows 10
I have a fingerprient reader, the only made by Microsoft, and I cannot use it to log in on Windows Hello (I didn’t use it even on Windows 7). Is there anyone who can tell me what to do?
I thougt, a good plan is to sent an email to Microsoft developers, but I don’t know any address 🙁
Replies (31)
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We appreciate you for being part of Windows 10.
Before proceeding, we need more information to help you better.
- What is the make and model of the computer?
- Have you updated the biometric drivers?
- Did you try to create new user account and check to isolate the issue?
Kindly follow the below methods and check if it helps.
Method 1:
Update the display drivers through Device manager.
Update biometric drivers
Please follow the steps given here to uninstall and then reinstall the Display drivers.
a) Press Windows +X keys on the keyboard.
b) Select Device Manager.
c) Find and Biometric drivers and expand it .
d) Right-click the Biometric drivers , and click Update driver software.
e) Follow the onscreen instructions to update biometric drivers.
f) Reboot the computer and check.
If the issue persist, follow the below method.
Method 2:
Install the latest updates to the biometric drivers through Windows updates.
- Open the Start menu and type Windowsupdate in the search bar.
- Click on Windows update and Check for the updates.
- Download and install if there are any pending updates to be installed.
Method 3:
The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.
Making older programs compatible with this version of Windows
You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance.
I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
97 people found this reply helpful
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Hello Mr. Kishore,
My computer is custom made (by myself) and this problem, I have it from the release of Windows7 (I was insider in that program, too). I really didn’t care at that moment, because Windows 7 does not have «Windows Hello».
On MIcrosoft Drivers page, this fingerprint have drivers only for Windows XP and Windows Vista (32bit versions).
Today, when I will go back home from work, I will try your methods, and see if it works.
Thank you in advance for your support.
12 people found this reply helpful
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I tried those methods but none of them is working.
37 people found this reply helpful
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This works for me on windows 8.1 but it have several issues, for example after wake up computer from a sleep sensor do not work and U have to restart windows.
8 people found this reply helpful
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8 people found this reply helpful
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16 people found this reply helpful
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I am an engineer at Microsoft and would like to help you resolve your issue.
What is the manufacturer and model number of the fingerprint reader in your computer? Have you checked the manufacturer website for updated drivers?
5 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
I am an engineer at Microsoft and would like to help you resolve your issue.
What is the manufacturer and model number of the fingerprint reader in your computer? Have you checked the manufacturer website for updated drivers?
First of all, thank you for helping me.
My fingerprint is produced by Microsoft, and at it’s time, was manufactured for Windows XP/Vista 32bit versions.
When I bought it, Windows 7 was released for insiders and it didn’t worked, but I didn’t care so much, because I didn’t had «Windows Hello» (didn’t exist at that moment). I know this fingerprint is the only one, produced by Microsoft and it have drivers for XP/Vista 32bit versions on Microsoft website (http://www.microsoft.com/hardware/en-us/d/fingerprint-reader).
I am very sure, many users will appreciate if someone will update this section, with 64bit drivers, including WIndows7 and 10 versions
4 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
We appreciate you for being part of Windows 10.
Before proceeding, we need more information to help you better.
- What is the make and model of the computer?
- Have you updated the biometric drivers?
- Did you try to create new user account and check to isolate the issue?
Kindly follow the below methods and check if it helps.
Method 1:
Update the display drivers through Device manager.
Update biometric drivers
Please follow the steps given here to uninstall and then reinstall the Display drivers.
a) Press Windows +X keys on the keyboard.
b) Select Device Manager.
c) Find and Biometric drivers and expand it .
d) Right-click the Biometric drivers , and click Update driver software.
e) Follow the onscreen instructions to update biometric drivers.
f) Reboot the computer and check.
If the issue persist, follow the below method.
Method 2:
Install the latest updates to the biometric drivers through Windows updates.
- Open the Start menu and type Windowsupdate in the search bar.
- Click on Windows update and Check for the updates.
- Download and install if there are any pending updates to be installed.
Method 3:
The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.
Making older programs compatible with this version of Windows
You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance.
I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
I have the same problem when i update to Win10, i´ve already update the biometrics but the problem continues.
Microsoft® Fingerprint Reader drivers for Windows 10
I have a fingerprient reader, the only made by Microsoft, and I cannot use it to log in on Windows Hello (I didn’t use it even on Windows 7). Is there anyone who can tell me what to do?
I thougt, a good plan is to sent an email to Microsoft developers, but I don’t know any address 🙁
Replies (31)
* Please try a lower page number.
* Please enter only numbers.
* Please try a lower page number.
* Please enter only numbers.
We appreciate you for being part of Windows 10.
Before proceeding, we need more information to help you better.
- What is the make and model of the computer?
- Have you updated the biometric drivers?
- Did you try to create new user account and check to isolate the issue?
Kindly follow the below methods and check if it helps.
Method 1:
Update the display drivers through Device manager.
Update biometric drivers
Please follow the steps given here to uninstall and then reinstall the Display drivers.
a) Press Windows +X keys on the keyboard.
b) Select Device Manager.
c) Find and Biometric drivers and expand it .
d) Right-click the Biometric drivers , and click Update driver software.
e) Follow the onscreen instructions to update biometric drivers.
f) Reboot the computer and check.
If the issue persist, follow the below method.
Method 2:
Install the latest updates to the biometric drivers through Windows updates.
- Open the Start menu and type Windowsupdate in the search bar.
- Click on Windows update and Check for the updates.
- Download and install if there are any pending updates to be installed.
Method 3:
The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.
Making older programs compatible with this version of Windows
You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance.
I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
97 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hello Mr. Kishore,
My computer is custom made (by myself) and this problem, I have it from the release of Windows7 (I was insider in that program, too). I really didn’t care at that moment, because Windows 7 does not have «Windows Hello».
On MIcrosoft Drivers page, this fingerprint have drivers only for Windows XP and Windows Vista (32bit versions).
Today, when I will go back home from work, I will try your methods, and see if it works.
Thank you in advance for your support.
12 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
I tried those methods but none of them is working.
37 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
This works for me on windows 8.1 but it have several issues, for example after wake up computer from a sleep sensor do not work and U have to restart windows.
8 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
8 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
16 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
I am an engineer at Microsoft and would like to help you resolve your issue.
What is the manufacturer and model number of the fingerprint reader in your computer? Have you checked the manufacturer website for updated drivers?
5 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
I am an engineer at Microsoft and would like to help you resolve your issue.
What is the manufacturer and model number of the fingerprint reader in your computer? Have you checked the manufacturer website for updated drivers?
First of all, thank you for helping me.
My fingerprint is produced by Microsoft, and at it’s time, was manufactured for Windows XP/Vista 32bit versions.
When I bought it, Windows 7 was released for insiders and it didn’t worked, but I didn’t care so much, because I didn’t had «Windows Hello» (didn’t exist at that moment). I know this fingerprint is the only one, produced by Microsoft and it have drivers for XP/Vista 32bit versions on Microsoft website (http://www.microsoft.com/hardware/en-us/d/fingerprint-reader).
I am very sure, many users will appreciate if someone will update this section, with 64bit drivers, including WIndows7 and 10 versions
4 people found this reply helpful
Was this reply helpful?
Sorry this didn’t help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
We appreciate you for being part of Windows 10.
Before proceeding, we need more information to help you better.
- What is the make and model of the computer?
- Have you updated the biometric drivers?
- Did you try to create new user account and check to isolate the issue?
Kindly follow the below methods and check if it helps.
Method 1:
Update the display drivers through Device manager.
Update biometric drivers
Please follow the steps given here to uninstall and then reinstall the Display drivers.
a) Press Windows +X keys on the keyboard.
b) Select Device Manager.
c) Find and Biometric drivers and expand it .
d) Right-click the Biometric drivers , and click Update driver software.
e) Follow the onscreen instructions to update biometric drivers.
f) Reboot the computer and check.
If the issue persist, follow the below method.
Method 2:
Install the latest updates to the biometric drivers through Windows updates.
- Open the Start menu and type Windowsupdate in the search bar.
- Click on Windows update and Check for the updates.
- Download and install if there are any pending updates to be installed.
Method 3:
The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.
Making older programs compatible with this version of Windows
You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance.
I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
I have the same problem when i update to Win10, i´ve already update the biometrics but the problem continues.
