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Handheld devices with windows mobile
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I have some problems connecting my Smartphone (Qtek 8310) to my computer via USB. When I connect the smartphone to the computer with a USB-Cable the following happends: I get a ballonmessage that says -New Hardware found: Generic RNDIS. Then it changes «Generic RNDIS» to «Windows Mobile-based Device» and a Wizard for Installing hardware appears. When I select Install automaticly the wizard fails to install the device. If I now look in the device-manager I have a new network card with an exclamation mark on the icon. I tried to start over and install it manually. But I don´t know where to look for drivers. I tried the drivers in the active sync-folder but they didn´t work.
The computer is running on Win XP pro with SP2. I have no personal firewall. I´m using Active Sync 4.2.
What am I doing wrong? Am I missing anything? Do I need to download any drivers?
I should also add that it works fine on my other computer. Plug and play!
All replies
I’m having the same issue after upgrading from Windows 2000 SP4 to Windows XP SP2.
I keep reinstalling ActiveSync 4.2, but when I plug in my Pocket PC into my USB port, I get an «Cannot Install this hardware» error message. The message box also says «The name is already in use as either a service name or a service display name».
I’ve uninstalled & installed ActiveSync 4.2 about 20 times now. I’m going to go run regedit and see if I can figured out what got left-over in the registry that’s messing with getting ActiveSync working again.
IMHO . ActiveSync has been nothing but a pain in the butt since the first day. I really wish I would have gotten the Palm version instead of the windows mobile version now.
Please help, and show me how awsome Microsoft support is. 🙂
Ok, found the anwer myself. and sharing it here with others that might run into problems with ActiveSync when upgrading from Windows 2000 to Windows XP.
The setupapi.log provided the clue I needed. it actually contained useful information, unlike the actual windows dialog. It contained the following text:
#-035 Processing service Add/Delete section [Usb_Rndis.ndi.Services]. #E279 Add Service: Failed to create service «usb_rndisx». Error 1078: The name is already in use as either a service name or a service display name. #E033 Error 1078: The name is already in use as either a service name or a service display name. #E275 Error while installing services. Error 1078: The name is already in use as either a service name or a service display name. #E122 Device install failed. Error 1078: The name is already in use as either a service name or a service display name. #E154 Class installer failed. Error 1078: The name is already in use as either a service name or a service display name. #I060 Set selected driver.
Using the information above, I searched the registry using «RegEdit» for «usb_rndis». I found several keys called «usb_rndisy», I removed all those keys. I then reinstalled ActiveSync 4.2 again, plugged in my Pocket PC and it WORKED!
Aparently, when the updated drivers tried to install my PocketPC device, the usb_rndisx service was conflicting with the old usb_rndisy service.
Richard Lyle: U the man! Thanks a lot, it worked perfectly for me too!
Thanx alot you save me from sitting all night long, i was getting so despert and it’s 12:30 am.
It works great( i got xp)
I am going absolutely bonkers here. please HELP
Affer accessing the Registry Editor and going to Find, and searching for the key usb_rndisx.
Cannot Install this Hardware. saying there is a problem with.
Windows Mobile-based Device #17
An error occurred during the installation of the device
The system cannot find the file specified.
The next time i try it will goto #18.
I can sync with other computers, the filewall is accepting access.
Please help. anyone
To Fix this issue, when the Wizard appears to install the new hardware, you only need to brouse and select the ActiveSync folder which contains the drivers you need, normaly you can find this folder inside program files, and Volllaaaaaa, thats all
I know that this thread is now several months old. but I recently upgraded from Win2K to XP SP2. After hours and hours of trying to figure out what service was conflicting, and reading in other places that the Microsoft recommended fix is to re-format and do a clean install, this post was truly a wonder!
I knew that the problem lie in some registry key loading something that was conflicting, but my software engineering skills are not sophisticated enough to be able to parse out which key was the problem. This worked perfectly!
softbossen wrote:
I have some problems connecting my Smartphone (Qtek 8310) to my computer via USB. When I connect the smartphone to the computer with a USB-Cable the following happends: I get a ballonmessage that says -New Hardware found: Generic RNDIS. Then it changes «Generic RNDIS» to «Windows Mobile-based Device» and a Wizard for Installing hardware appears. When I select Install automaticly the wizard fails to install the device. If I now look in the device-manager I have a new network card with an exclamation mark on the icon. I tried to start over and install it manually. But I don´t know where to look for drivers. I tried the drivers in the active sync-folder but they didn´t work.
The computer is running on Win XP pro with SP2. I have no personal firewall. I´m using Active Sync 4.2.
What am I doing wrong? Am I missing anything? Do I need to download any drivers?
I should also add that it works fine on my other computer. Plug and play!
Try your PC firewall switch off then no problem with ActiveSync and USB plug or if you want with Infrared can with Firewall.
In my windowsxp up to date I got an annoucemant ´´There were a problem installing this hardware, this device can not start. (Code 10). Anyone knows how to solve this problem.
I tried all methods here to connect my Hp rw6815 to windows xp service pack 2, activesync 4.5 computer by RNDIS Sync Mode. The fault was
«Code 10
If the device has a FailReasonString value in its hardware key, that string appears as the error message. The driver or enumerator puts this registry string value there. If there is no FailReasonString in the hardware key, you receive the following error message:
Recommended resolution
Device failed to start. Click Update Driver to update the drivers for this device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard»
So, should I wait for new driver?
I had this problem after swapping motherboards on my WinXPSP2 machine (nforce3 to ULi), and spent quite a while trying to upgrade USB drivers, motherboard «combo» drivers, etc.
But like Unicorn78, it turned out that the problem went away when I uninstalled Activesync 4.2 and installed 4.5. I don’t think it was the upgrade that helped — reinstalling 4.2 (and its associated drivers) probably would have worked too.
The forum has been helpful. Thanks, all.
I know this thraed is alittle old, but can you help on this further?
I have the same message when trying to install a new Nokia mobile phone — the software (Nokia PC Suite) loads fine, but then I get the error message abou the name being already in use when I try to connect the phone.
I had a previous version of the software (and different phone) installed before, but thought I had uninstalled this AND cleaned the Registry up before trying to install the new one.
Can you give me a clue as to where in the egistry you found the usb_rndisx keys and do you think these are keys specific to ActiveSync (which I also have installed on my PC by the way).
All advice galdly received.
For all the people with similar problems to this, here is a solution to fixing the RNDIS on WinXP and activesync connection (not switching to the older USB one) and having problems installing activesync 4.5 (some with windows installer problems during installation but this fix applies to many rndis issues).
0 — download MS Activesync 4.5 (you should always use the latest version, if newer is available then ignore this post)
1 — open command prompt and type «/msiexec /unreg»
this removes the msi installer service from your computers registry (temporerally)
2 — type «/msiexec /regserv»
re-registers the msi installer service again
3 — open control pannel > administrative tools > services.
4 — locate the service «Windows Installer»
5- ensure startup type is manual
6- in the «logon» tab > «log on as» is set to «local system account» and that «allow service to interact with the desktop» is not checked
7 — in the «general» tab click «start» — service status should read «started»
8 — run the activesync installer 4.5 (downloaded earlier) , it should progress through and install an update for RNDIS hotfix at some point, this should cure your system not recognising the pocket pc when using RNDIS connection.
if this does not help, try repeating the above only instead of install choose «repair» for activesync 4.5.
if this does not help, perform steps 1-7 then uninstall activesync, restart pc. repeat steps 1-7 then reinstall activesync.
this fix worked for me. however ensure that you have also opened the necessary ports and protocols in your firewall(s) as follows, these fixes should be applied to windows firewall automatically if thats what your using, however ensure that they are all present and of course if this is not the firewall your using add them to that also (I added them to my router’s NAT also for good measure)
First of all you need to grant the following ActiveSync components access through your firewall:
Just take a look at your firewall settings, you should find options there to allow individual applications that access. All these files can be found in your standard ActiveSync installation folder, usually «C:\Program Files\Microsoft ActiveSync\».
But wait, that’s not all. You also need to allow ActiveSync to communicate through your ports by opening the following ones for unrestricted usage:
Inbound TCP ports:
finally, if this does not solve your connection problem, a simple solution exists but will mean that you cant use your pocket pc to access the internet through the computers internet connection, simply disable «advanced network functionality» on the device (start > settings > system > «usb to pc» > untick «enable advanced network functionality» (this option is only available in windows mobile 6.x or above)
After trying everything in this thread, and getting rather annoyed the following fixed my issues:
simply disable «advanced network functionality» on the device (start > settings > system > «usb to pc» > untick «enable advanced network functionality»
Ok, found the anwer myself. and sharing it here with others that might run into problems with ActiveSync when upgrading from Windows 2000 to Windows XP.
The setupapi.log provided the clue I needed. it actually contained useful information, unlike the actual windows dialog. It contained the following text:
#-035 Processing service Add/Delete section [Usb_Rndis.ndi.Services]. #E279 Add Service: Failed to create service «usb_rndisx». Error 1078: The name is already in use as either a service name or a service display name. #E033 Error 1078: The name is already in use as either a service name or a service display name. #E275 Error while installing services. Error 1078: The name is already in use as either a service name or a service display name. #E122 Device install failed. Error 1078: The name is already in use as either a service name or a service display name. #E154 Class installer failed. Error 1078: The name is already in use as either a service name or a service display name. #I060 Set selected driver.
Using the information above, I searched the registry using «RegEdit» for «usb_rndis». I found several keys called «usb_rndisy», I removed all those keys. I then reinstalled ActiveSync 4.2 again, plugged in my Pocket PC and it WORKED!
Aparently, when the updated drivers tried to install my PocketPC device, the usb_rndisx service was conflicting with the old usb_rndisy service.
Richard, your solution didn’t help, was i believe it was helpful. I did everything menntioned like you said, except my registry was name usb_rndisx and not usb_rndisy, but anyways, i deleted them, it didnt help. I re-downloaded active sync 4.5, and instread of clean install, i repaired, it reintalled all my usb drivers, my generics, drivers etc, after reboot, i connected my ppc, it worked like a charm. so thanks guys for all your post.
