Отправка сведений об ошибках при обновлении до Windows 10 через Центр отзывов. Submit Windows 10 upgrade errors using Feedback Hub

Область применения Applies to

Это тема уровня 100 (базовая). This is a 100 level topic (basic).
Полный список тем в этой статье см. в разделе Устранение ошибок при обновлении до Windows 10. See Resolve Windows 10 upgrade errors for a full list of topics in this article.

В этой статье In this topic

В этой статье рассказывается, как отправлять сведения о проблемах с обновлениями до Windows 10 в корпорацию Майкрософт через Центр отзывов Windows 10. This topic describes how to submit problems with a Windows 10 upgrade to Microsoft using the Windows 10 Feedback Hub.

О центре отзывов About the Feedback Hub

Приложение «Центр отзывов» позволяет сообщить корпорации Майкрософт о любых проблемах, с которыми вы можете столкнуться во время использования Windows 10, и отправить свои предложения по улучшению ОС Windows. The Feedback Hub app lets you tell Microsoft about any problems you run in to while using Windows 10 and send suggestions to help us improve your Windows experience. Ранее Центр отзывов могли использовать только участники программы предварительной оценки Windows. Previously, you could only use the Feedback Hub if you were in the Windows Insider Program. Теперь любой пользователь может использовать это средство. Now anyone can use this tool. Загрузить приложение «Центр отзывов» из Microsoft Store можно здесь. You can download the Feedback Hub app from the Microsoft Store here.

Для работы с Центром отзывов требуется Windows 10 или Windows 10 Mobile. The Feedback Hub requires Windows 10 or Windows 10 mobile. Если у вас возникают проблемы с обновлением с более ранней версии Windows до Windows 10, для отправки этих сведений можно использовать Центр отзывов, но необходимо собрать файлы журналов из прежней версии операционной системы и затем прикрепить эти файлы к своему отзыву с помощью устройства под управлением Windows 10. If you are having problems upgrading from an older version of Windows to Windows 10, you can use the Feedback Hub to submit this information, but you must collect the log files from the legacy operating system and then attach these files to your feedback using a device that is running Windows 10. При обновлении до Windows 10 с предыдущей версии Windows 10 Центр отзывов будет автоматически собирать файлы журналов. If you are upgrading to Windows 10 from a previous verion of Windows 10, the Feedback Hub will collect log files automatically.

Отправить отзыв Submit feedback

Для отправки отзыва о неудачном обновлении Windows 10 щелкните ссылку ниже: Центр отзывов To submit feedback about a failed Windows 10 upgrade, click the following link: Feedback Hub

Откроется Центр отзывов. The Feedback Hub will open.

• В разделе Расскажите нам и далее в подразделе Сводные данные о проблеме введите Сбой обновления. Under Tell us about it, and then under Summarize your issue, type Upgrade failing.
• В разделе Предоставить дополнительные сведения приведите дополнительную информацию о неудачном обновлении, например: Under Give us more detail, provide additional information about the failed upgrade, such as:
  • Когда произошел сбой? When did the failure occur?
    • Происходили ли перезагрузки? Were there any reboots?
    • Сколько раз система перезагружалась? How many times did the system reboot?
  • Как произошел сбой обновления? How did the upgrade fail?
    • Отображались ли какие-либо коды ошибок? Were any error codes visible?
    • Привел ли сбой к появлению синего экрана? Did the computer fail to a blue screen?
    • Выполнил ли компьютер автоматический откат или завис, что потребовало от вас отключить питание перед откатом? Did the computer automatically roll back or did it hang, requiring you to power cycle it before it rolled back?
• Дополнительные сведения Additional details
  • Какое программное обеспечение безопасности установлено? What type of security software is installed?
  • Установлены ли на компьютере последние версии драйверов и встроенного ПО? Is the computer up to date with latest drivers and firmware?
  • Подключены ли какие-либо внешние устройства? Are there any external devices connected?
• Если вы использовали приведенную выше ссылку, категория и подкатегория будут выбраны автоматически. If you used the link above, the category and subcategory will be automatically selected. Если они не выбраны, выберите Установка и обновление, а далее Установка Windows. If it is not selected, choose Install and Update and Windows Installation.

При необходимости можно прикрепить снимок экрана или файл. You can attach a screenshot or file if desired. Это необязательно, но может быть чрезвычайно полезным при диагностике проблемы с обновлением. This is optional, but can be extremely helpful when diagnosing your upgrade issue. Расположение этих файлов описано здесь: файлы журнала установки Windows и журналы событий. The location of these files is described here: Windows Setup log files and event logs.

Нажмите Отправить, чтобы отправить свой отзыв. Click Submit to send your feedback.

См. приведенный ниже пример. See the following example:

После нажатия кнопки «Отправить» от вас больше ничего не требуется. After you click Submit, that’s all you need to do. Корпорация Майкрософт получит ваш отзыв и начнет анализ проблемы. Microsoft will receive your feedback and begin analyzing the issue. Вы можете периодически проверять свой отзыв, чтобы узнать, какие решения были предложены. You can check on your feedback periodically to see what solutions have been provided.

Ссылка на ваш отзыв Link to your feedback

После отправки отзыва вы можете публиковать ссылки на него или отправлять их по электронной почте, для этого откройте Центр отзывов, щелкните «Мои отзывы» в верхней части экрана, выберите отправленный вами отзыв, нажмите Поделиться и скопируйте отобразившуюся короткую ссылку. After your feedback is submitted, you can email or post links to it by opening the Feedback Hub, clicking My feedback at the top, clicking the feedback item you submitted, clicking Share, then copying the short link that is displayed.

Get help with Windows 10 upgrade and installation errors

There are many reasons why you might receive an error message when upgrading or installing Windows 10, but common errors can be fixed with a few steps that you can do on your own. Note: An upgrade takes your device from an older version of Windows, such as Windows 7 or Windows 8.1, to Windows 10.

Before searching for a specific error code, try the tips listed in General fixes. If those don’t fix your upgrade or installation problem, check the table of error codes at the bottom of this article.

General fixes

Here are some things you can try to fix upgrade and installation errors:

Unplug any nonessential hardware devices. These could include headphones, printers, scanners speakers, USB flash drives, and external hard drives.

If you’re using a laptop and it’s plugged in to a docking station, undock it.

It’s a good idea to make sure that all important updates are installed before trying to upgrade Windows. This includes updates to hardware drivers on your device.

For information and to make sure you’re up-to-date, see Windows Update: FAQ.

Use Windows Defender to protect your device during the upgrade—non-Microsoft antivirus software can sometimes cause upgrade problems. As long as you have installation media and all required activation information, you can always reinstall the software after you upgrade.

To remove an antivirus application, go to Control Panel\Programs\Programs and Features. Select the program, and then select Uninstall. Select Yes to confirm.

Outdated software can cause problems with a Windows upgrade, so removing old or nonessential applications can help.

If you plan to reinstall the application later, make sure you have the installation media and all required activation information before removing it.

To uninstall software, go to Control Panel\Programs\Programs and Features. Select the program, and then select Uninstall. Select Yes to confirm.

To upgrade to Windows 10, you need enough space on your hard drive for the installation to take place.

To view how much hard drive space is available on your computer, select the Start button, then in the search box on the taskbar, type File Explorer (known as Windows Explorer in Windows 7).

Then select Computer or This PC and look under Hard Disk Drives or under Devices and drives. If there are multiple drives listed, the system drive is the drive that includes a Microsoft Windows logo above the drive icon. You’ll see the amount of available space under the drive.

If it looks like your drive is running low on space, see Tips to free up drive space on your PC.

0xC1900101 Errors

An error that begins with 0xC1900101 is usually a driver error. If you see any of these error codes, try the following steps first to fix the problem. If these steps don’t work, see Resolve Windows 10 upgrade errors for more detailed technical info.

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. For more info, see Free up drive space in Windows 10.

Run Windows Update a few times. Download and install any available updates in Windows Update, including software updates, hardware updates, and some third-party drivers. Use the troubleshooter for Windows 10 to fix Windows Update errors.

Check third-party drivers and download any updates. You can find third-party drivers and installation instructions for any hardware you’ve added to your device on the manufacturer’s website.

Unplug extra hardware. Remove all external storage devices and drives, docks, and other hardware you might have plugged into your device that isn’t needed for basic functionality.

Check Device Manager for errors. Select the Start button, then in the search box on the taskbar, type device manager. Choose Device Manager from the results. In the window that pops up, look for any device with a yellow exclamation mark beside it (you may have to select each category to switch to the list of devices). Press and hold (or right-click) the device name and select either Update Driver Software or Uninstall to correct the errors.

Remove third-party security software. Make sure you know how to reinstall your programs and that any necessary product keys are on hand. Windows Defender will help protect your device in the meantime.

Repair hard-drive errors. Select the Start button, then in the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type chkdsk/f C: and press the Enter key. Repairs automatically start on your hard drive, and you’ll be asked to restart your device.

Note: You must have administrator permissions on your device to do this.

Do a clean restart into Windows. Learn how.

Restore and repair system files. Select the Start button, then in the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key. (Learn to repair a Windows image)

Note: You must have administrator permissions on your device to do this.

Other Common Errors

The following table lists the most common upgrade and installation errors and some things you can try to fix them. If you continue having problems upgrading or installing Windows 10, contact Microsoft support.

What it means and how to fix it

This indicates that there was a problem downloading and installing the selected update. Windows Update will try again later and there is nothing you need to do at this time.

This could indicate that an incompatible app installed on your PC is blocking the upgrade process from completing. Check to make sure that any incompatible apps are uninstalled and then try upgrading again.

A cleanup operation from a previous installation attempt is still pending, and a system restart is required to continue the upgrade. Restart the device and run setup again. If restarting device does not resolve the issue, then use the Disk Cleanup utility and clean up the temporary files and the System files. For more information, see Disk cleanup in Windows 10.

A file needed by Windows Update is likely damaged or missing. Try repairing your system files: Select the Start button and type command prompt in the search box on the taskbar. Choose Command Prompt from the list of results. In the window that appears, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key.

This may signify that your PC doesn’t meet the minimum requirements to download or install the upgrade to Windows 10. Learn more about the minimum requirements for Windows 10

This might indicate that a driver or other software on your PC isn’t compatible with the upgrade to Windows 10. For info about how to fix this problem, contact Microsoft support.

This could mean that the upgrade process was interrupted because you accidentally restarted your PC or signed out of your PC. Try upgrading again and make sure your PC is plugged in and stays turned on.

This error might mean that your PC couldn’t connect to the Windows Update servers. If you’re using a VPN connection to connect to a work network, disconnect from the network and turn off the VPN software (if applicable) and try upgrading again.

The error could also mean there isn’t enough free space in the System Reserved partition. You might be able to fix this problem by using third-party software to increase the size of the System Reserved partition.

Error: We couldn’t complete the updates. Undoing changes. Don’t turn off your computer.

Error: Failure configuring Windows Updates. Reverting changes.

These are generic errors that might appear any time a Windows update fails. You’ll need to determine the specific error code to investigate how to best resolve this problem.

You can find the error code for the failed update by viewing your update history. Look for the update that wasn’t installed, note the error code, and then contact Microsoft support.

To view your update history in Windows 8.1:

Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > View your update history.

To view your update history in Windows 7:

Select the Start button. In the search box, type Update, and then, in the list of results, Select Windows Update > View update history.

Error: The update isn’t applicable to your computer.

This error might mean that your PC doesn’t have the required updates installed.

Check to make sure that all important updates are installed on your PC before you try upgrading.

This likely indicates that your PC doesn’t have enough space available to install the upgrade.

Free some space on the drive and try again. Get tips for freeing up drive space

The specified disk operation is not supported by the target disk, partition, or volume.

Make sure your machine meets the minimum requirements to install Windows 10.

The system cannot find the file specified.

If you have a disk or disks where you are not installing Windows 10 on, remove those disks.

A driver has caused a problem.

Disable or remove all 3rd party antivirus or antispyware from your system. Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.

Contact your hardware vendor to obtain updated device drivers.

Windows Setup terminated unexpectedly due to another process running in the background.

When you start Windows by using a normal startup, several applications and services start automatically, and then run in the background. These programs include basic system processes, antivirus software, system utility applications, and other software that has been previously installed. These applications and services can cause interference when you attempt to upgrade to the latest version of Windows 10.

To help you determine whether a background program is interfering with the upgrade, a «clean boot» may be needed. See How to perform a clean boot in Windows.​

Windows Setup terminated unexpectedly due to another process running in the background.

Uninstall any antivirus or antispyware software and update again.