Troubleshoot problems updating Windows 10

In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. This article will help you answer questions and troubleshoot common problems with your Windows 10 update.

If you’re looking for info on how to activate Windows 10 or to verify that your installation of Windows 10 is activated, see Activate Windows 10.

Have issues installing Windows updates? Start here.

Your device may not be able to update to the latest version of Windows 10 for a few reasons. The following tips can help you pinpoint the issue affecting your device.

Before you begin, make sure your device is plugged into a power source and connected to the internet. Then, try the steps listed below to get your PC to update.

Some updates require administrator access. If your account doesn’t have administrator access, see Create a local user or administrator account in Windows 10. Or if someone else at home or in your office has an administrator account on your device, try asking them to install the updates.

Before trying any of the solutions below, make sure you back up your personal files. You can use File History to back up your files to another drive, or insert a USB drive and use File Explorer to drag and copy important files to the USB drive. If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating, once you’re connected to the internet.

You can also back up your files with OneDrive. For more info, go to Back up your Documents, Pictures, and Desktop folders with OneDrive.

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. If your device has a small hard drive, you may need to insert a USB drive to update it.

If your PC is running low on storage, try the techniques at Free up drive space in Windows 10.

Many updates require you to restart your device. Save your work and close all open applications. Then, select Start > Power , and select either Update and restart or Update and shut down.

Even if you have downloaded some updates, there may be more available. After trying the preceding steps, run Windows Update again by selecting Start > Settings > Update & Security > Windows Update > Check for updates. Download and install any new updates.

Remove any external storage devices and drives, docks, and other hardware plugged into your device that aren’t needed for basic functionality. Then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

If you’ve added hardware to your device, check for third-party driver updates and installation instructions on the hardware manufacturer’s website. Update any drivers, then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

In the search box on the taskbar, type device manager, then select Device Manager from the list of results.

In the window that appears, look for any device with a yellow exclamation mark next to it. (You may have to select each category to view the list of devices.) Select the device name.

Select Action, and then choose either Update driver or Uninstall to correct the errors.

Common troubleshooting questions

If you are receiving an error message with a specific error code, try running the Windows Update Troubleshooter. If that doesn’t resolve the issue, see Fix Windows Update errors and follow the instructions to help resolve common update issues.

The time required to download and install updates depends on connection speed, network settings, and the size of the update. If the installation remains stuck at the same percentage, try checking for updates again or running the Windows Update Troubleshooter.

To check for updates, select Start > Settings > Update & Security > Windows Update > Check for updates.

To get help, in the search box on the task bar, type get help, then select Get Help from the list of results. To leave feedback if you run into further problems, in the search box on the taskbar, type feedback hub, then select Feedback Hub from the list of results.

Windows 10 is the most secure Windows ever, and we recommend you stay updated to protect your PC from security risks and to keep it running smoothly. However, you can temporarily pause updates as well as schedule a restart to install updates at a time that’s convenient for you.
Learn how to temporarily pause updates
Find out how to schedule a restart to install updates at a convenient time

You will only receive a notification when it’s time to restart your computer to apply the installed updates.

If you need to know where you left off in your work after an update, use Timeline to jump back in.

To get started with Timeline, select Task View on the taskbar, or press the Windows logo key +Tab and select the activity you want to resume.

Monthly quality updates on Windows 10 are quite small and have a minimal impact on data usage. Feature updates typically happen twice per year, and you can control when to install them. They require more data but are less frequent.

If you’re on a metered connection, some updates for Windows won’t be installed automatically. Metered connections in Windows 10

Your computer might be slow for a number of reasons, but updating to the latest version of Windows 10 can improve its performance. For help with a slow computer, see Tips to improve PC performance in Windows 10.

If you’re having trouble finding your files after an upgrade, see Find lost files after the upgrade to Windows 10 for other things to try.

Warning: Microsoft only recommends trying the procedures in this section if you’re comfortable working in the command line. These procedures require administrator permissions on your device.

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options. Select Yes. Next, in the window that appears, type the following commands one at a time, including the spaces as shown. After you type each command, press Enter. Then let each command complete before you type the next command.

net stop wuauserv

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start wuauserv

After all these commands are completed, close the Command Prompt window and restart your computer.

In some instances, third-party antivirus or security software can cause errors when you try to update to the latest version of Windows 10. You can temporarily uninstall this software, update your PC, and then reinstall the software after your device is up to date. We recommend using third-party antivirus or security software that’s compatible with the latest version of Windows 10. You can check compatibility by visiting the software manufacturer’s website.

Note: Before uninstalling software, make sure you know how to reinstall your programs and that you have any necessary product keys.

In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options. Select Yes. In the window that appears, type the following command, including the space as shown:
chkdsk/f C:
and then press Enter. Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.

A clean restart starts Windows with a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update that may cause issues updating your PC.
Learn how to do a clean restart

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.

In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth

Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.

Next, type this command, including the space as shown:
sfc /scannow

Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.

Try running the Windows Update again.

Go to the software download page and select Download tool now to download the clean installation tool. Make sure to carefully read the notes on the software download page before using the tool.

Still stuck?

Contact Microsoft support if you continue to have problems with your Windows updates.

Windows 10 Problems, Issues with solutions and fixes

If you have installed the latest version of Windows 10, you may be facing some Windows 10 problems and issues. Fortunately, the list of known issues is not long and is limited to some countries for some reason. The best thing about bugs in Windows 10 or known issues is that Microsoft works on them as soon as they are notified. Despite that, here are the some bugs and issues.

Windows 10 Problems and Issues

1] Windows installation may terminate with SOMETHING HAPPENED message

In some languages, you may see the message “Something happened” with the only option being the CLOSE button. When you click the button, the installation terminates. This has been noticed if you chose to create an ISO and are using a burned DVD or USB to install Windows 10.

Though not official, the problem is attributed to Language settings in Windows OS. Check the Language and Region settings in Control panel of Windows 7 or Windows 8.1 that you are upgrading using the ISO file. The fix is widely used is to re-download the US English Language pack and install it on the computer you are trying to upgrade. That is, you have to go to Control Panel, open the Language and Settings and make sure US English is installed. You may have to install the language pack again for Windows 10 ISO to work. Go here to see how to install language packs in Windows.

A better fix is to use “Upgrade This PC” option using the Windows 10 Media Creation Tool. The latter option would remove the need to create ISO-based installation media (DVD or USB) and will do an in-place upgrade of Windows 10. The in-place upgrade does not, likely, go wrong with the weird “something happened” message according to reports on social media. You will need an active Internet connection, though, for every PC you upgrade this way.

In short, performing an in-place upgrade is a better option than going for ISO files of Windows 10 as of now.

The “Something Happened” message is too vague and does not tell you what went wrong. The second line too, as in the image, says “something happened”. Right now, it has become the center of jokes and memes on social media. Microsoft may soon publish a proper fix or explanation for the error message. I am expecting that, at least.

2] Start menu cannot hold more than 512 items

Though 512 is a big number and I do not think anyone would pin that many programs or apps to the Start menu, it is still a known issue in Windows 10 that if you go for more than 512 apps, they will disappear from the Start menu. As long as the number of apps pinned to the Start menu is less than 512, the app tiles will be visible properly. If you cross the number, the Start menu is messed up.

Microsoft has information on this, and they are working to remove the cap.

3] Clipboard issues in Windows 10

Windows 10 sometimes doesn’t copy using Ctrl+C. There is no fix except to press the key combination again and again until it is copied to the clipboard. Another better option is to right click and from the context menu that appears, select COPY or CUT as the case may be.

4] Windows Store Crashes

This is more of the Store app issue than being a Windows 10 operating system issue. The Windows 10 store app keeps on crashing when you try to download anything. The issue was reported by many – including TWC authors.

There is no fix for the issue, but it has been notified to Windows team. I am hoping the issue will be fixed soon. But meanwhile, you can see point 3 of Windows 10 Guru Fixes.

5] Wireless networks are not available

After you upgrade from Windows 8.1 to Windows 10 Pro or Windows 10 Enterprise, no wireless networks are available. Wired Ethernet connections may also not function properly if you are using built-in Ethernet adapter or a USB Ethernet adapter. This could occur due to the presence of unsupported VPN software. If you are facing this issue, read Wi-Fi does not work after upgrading to Windows 10.

6] Start Menu or Taskbar not working

Some users who upgraded are finding out that their Start Menu does not open in Windows 10. This post will help you fix the problem. See this post if your Taskbar is not working in Windows 10.

7] Windows Store apps are not opening

If Windows Store apps are not opening in Windows 10, after you upgraded, then this post will show you how to fix the problem quickly.

8] Windows Store is not opening

If Windows 10 Store is not working, then run this troubleshooter & fixer from Microsoft.

9] Windows 10 Settings app does not open

For some, the Windows 10 Settings app does not open or launch. Or it opens the Store app instead. Use the Fix-It mentioned in the tool. Update KB3081424 will prevent the issue from re-occurring.

10] NVIDIA Graphic Cards not compatible

The graphics drivers are not compatible with Windows 10 at the moment. NVIDIA is working on the issue and soon it will provide compatible drivers so that users can upgrade to Windows 10 without problems. You can search for your NVIDIA GeForce drivers here. Nvidia has released new WHQL drivers for Windows 10.

11] INACCESSIBLE_BOOT_DEVICE error

See this post if you receive INACCESSIBLE_BOOT_DEVICE error after you have upgraded to Windows 10.

12] Office documents do not open

Go here if after upgrading to Windows 10, you find that some of your Office Word, Excel or PowerPoint documents do not open.

13] Installation, Upgrade & Activation problems

14] Windows 10 can’t connect to Internet

15] Quick Access is not working

16] Windows 10 Sound not working

See this post if you need to fix Windows 10 Sound and Audio problems

17] Other

Microsoft has also released a set of automated solutions and troubleshooters to solve Windows 10 problems. If you are facing other issues, please search on this website. I am sure that you will find some solution. Check this post if you have Full-screen problems while playing games, etc and this one if Files are missing after Windows 10 upgrade. This post will help you if your Windows 10 can’t find DVD or CD drive – and this one if your PC crashes with a Blue Screen when you launch Edge browser.

See this post for some possible resolutions for your Windows 10 Anniversary Update problems.

NOTES:

1. Click here if you cant find your problem and search for it. Chances are high that you will find some help.
2. Windows 10 users may want to download FixWin 10 for Windows 10. It automates many fixes and lets you resolve issues in a click!
3. Windows Software Repair Tool from Microsoft will repair system components and detect corrupt files, resync System date and Time, reset System Settings, reinstall System Applications and run the DISM Tool to repair system image, with a click.

If you know of anything more that can be included in the list, please comment.

Incidentally, Microsoft has made it easier for you to contact Support if you face any problems while using Windows 10. See how to use the Contact Support app.

Updated on 15 Sept 2018.

Date: July 30, 2018 Tags: Windows 10

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Arun Kumar is a Microsoft MVP alumnus, obsessed with technology, especially the Internet. He deals with the multimedia content needs of training and corporate houses. Follow him on Twitter @PowercutIN