Windows Hello on Envy DV6 7320el

‎10-06-2018 09:42 AM

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Hello, as in topic object i have a Envy DV6 7320el, windows 10 Home edition. After some recent windows updates i can’t use the fingher print sensor, once i did, now not.

I’ve deleted all .dat file under C:\Windows\System32\WinBioDatabase\, uninstalled and reinstalled the device (using hp original driver and windows update one), rebooted the win services. but nothing worked!

Now all is managed by windows hello, but it says that my device is not compatible. also that is strange. because i’ve used that manager before. Why now not?

And more, deleting the .dat files under WinBioDatabase i can start the configuration but in the second step, soon after i’ve slided the finger, it says «there was a problem» and i can’t go over.

‎10-06-2018 12:57 PM — edited ‎10-25-2018 11:37 AM

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Well, it is possible that this vintage notebook is indeed no longer completely compatible with Windows 10. Windows 10 is vastly different from when it was first introduced — things inside the File System may have finally changed enough that your older hardware is not able to «keep up».

Your Fingerprint Reader Software (2012)

Excerpted from the Information file:

[Operating Systems]
W864=OEM
W8.164=OEM

[Devices]
USB\VID_138A&PID_0018=»Validity Sensors (WBF) (PID=0018)»

NOTE : In most cases, a driver that supports Windows 8.1 will also support Windows 10.

Download and save the driver to your computer.

Open your Device Manager > Expand category Biometrics (or similar)

If the driver is present, Right-Click and uninstall it.

If asked, tick the box / selection to delete the driver

Restart the computer and log in

Open File Explorer > navigate to your Downloads folder (or where ever you saved the driver)

Double-Click on the file to install it

After the driver is installed, Restart the computer and log in

Windows Fingerprint Logon

Generally, once the reader driver is installed, Windows Hello may at least work to the extent that you can set up the Windows fingerprint option to have Windows use the fingerprint reader to log into Windows.

If necessary, you could try removing the Windows Logon PIN and start over, adding a new PIN for Windows logon.

Settings > Accounts > Sign-in Options

HP SimplePass Software

If you are not already doing so, update your HP SimplePass software.

This latest version can likely just be installed over the top of your previous HP SimplePass version 8.x

Download, save, and then install the software .

After the software is installed, Restart the computer and log in.

========== Edits — 25 October 2018 — Added PID search and information ==========

What is the PID?

If the Biometric device is installed, opening the device information provides the VID/PID.

VID = 16-bit vendor number (Vendor ID)

PID = 16-bit product number (Product ID)

Information is used to identify / find drivers for the device (if used / applicable)

USB VID/PID Identification

USB device plugged into the hardware identified by its VID/PID combination.

Windows key + X > M (opens Device Manager) >

Open / Click Biometric Devices

Right-Click Biometric Adapter >

Tab Details > Under Property

Select » Hardware Ids » from the drop-down menu

Methods to find an elusive driver for your Device include

• Use the built-in Windows device driver for your Operating System
• Use a compatible driver for a similar / same device from another manufacturer (NOT tested by this author)
• Use the HP driver provided for the device (that supports at least Windows 8.1)
• Search for a compatible PID device driver at Microsoft®Update Catalog

(For example, open the Catalog and enter your Hardware ID into the search window «PID 0018»)

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

HP Envy Windows Hello Problems

‎04-16-2020 12:48 AM

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I have recently updated my Windows 10 and upon restart I am unable to use fingerprint or facial recognition. When I go to my account it just says it can’t find a compatible camera or fingerprint scanner. however, both were working prior to the update.

The laptop is only a month old so it is not old hardware.

I have tried re-installing Windows Hello and also the fingerprint driver to no avail. This is really frustrating.

I also have a message saying that Windows Hello is preventing some options from being displayed. grrr this is frustrating!

‎04-19-2020 03:13 AM

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Welcome to HP Community

I have gone through your Post and would like to help

HPSA will automatically search for all the latest drivers for your Notebook

Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

Click Check for updates and messages to scan for new updates.

Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

Click the update name for a description, version number, and file size.

Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day

If the information I’ve provided was helpful, give us some reinforcement by clicking the «Solution Accepted» on this Post and it will also help other community members with similar issue.

ИНФОРМАЦИОННАЯ ПОДДЕРЖКА- CUSTOMER ADVISORY

После восстановления исходного состояния системы отсутствует опция Windows Hello для входа в систему. Во время начальной настройки компьютера было зарегистрировано несколько учетных данных (пароль и PIN-код), но из опций для входа в систему доступен только ввод пароля. Это происходит после использования следующей опции при восстановлении исходного состояния системы:

Параметры > Обновление и безопасность > Восстановление > Начать > Сохранить мои файлы.

1. Нажмите кнопку Пуск.
2. Выберите значок Параметры.
3. Выберите Учетные записи.
4. Выберите Параметры входа.
5. Выберите Изменить PIN-код .
6. Перезапустите компьютер.
7. Параметры входа в систему Windows Hello восстановлены.

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