HP printer setup (HP Smart app)

Use the HP Smart app for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.

Install the HP Smart app and set up the printer

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows 10, and Mac to set up and use your HP printer to print, scan, copy, and to manage settings.

Place the printer near the Wi-Fi router.

Make sure paper is loaded in the main tray, and then turn on the printer.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart — Microsoft Store (Windows 10), or HP Smart — Mac App Store .

Disconnect from a Virtual Private Network (VPN) connection before downloading.

If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

If you are using an iOS or Android device, make sure Bluetooth is enabled on the device.

Bluetooth helps locate the printer during setup.

Open the app to set up your printer.

If your printer is found, follow the instructions to complete the setup.

If your printer does not display or to add another printer to the app, click the plus sign , and then follow the instructions to add the printer.

If your printer is not found, continue to the next step.

Restore the network defaults from the printer to place it into first-time wireless setup mode.

Most HP printers with a touchscreen: On the printer, select Restore Network Defaults from the Wireless , Settings , or Restore Settings menu.

Most HP printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

HP Laser printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.

HP Tango printers: Press and hold the Wireless button on the back of the printer until the Edge lighting flashes blue.

Within two hours, click the plus sign in the HP Smart app to add the printer and set it up on your wireless network.

Use the HP Smart app

Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

Example of the HP Smart app home screen (mobile, computer)

To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.

To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.

To resolve printing and scanning problems, use the Diagnose & Fix tool (Windows, Mac).

To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).

To learn about other app features, select one of the following links:

Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

Shortcuts: Create shortcuts for printing, emailing, and saving documents and photos.

Mobile Fax: Securely send documents to a fax machine or fax-capable printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What are the requirements to use the HP Smart app?

Review connection and software version requirements for the HP Smart app.

An HP printer that supports HP Smart

The printer is connected to a wireless network with internet access

A compatible mobile device or computer.

Android 7.0 and later

Apple iOS 13 and later

Windows 10 version 1803 and later

For Windows 10 version 1709 or earlier, download and install HP Easy Start from 123.hp.com .

macOS 10.13 and later

For macOS 10.12 or earlier, download and install HP Easy Start from 123.hp.com or set up your printer using Apple AirPrint. Go to HP printer setup (Apple AirPrint for Mac) for more information.

Why do I need to sign in or create an account to use HP Smart?

An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.

You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Why can’t I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

Reconnect the printer to the network:

Printers with touchscreens: Open the Wireless Setup Wizard from the Wireless , Settings , or Network Setup menu. Select your network name, and then enter the password to complete the connection.

Printers without touchscreens: Press and hold the Wireless button on the printer until the light starts blinking. Within two minutes press and hold the WPS button on the router. The light on the printer stops flashing when the connection completes.

Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

Which languages do the HP Smart app support?

HP Smart is currently available in the following languages.

HP printer setup (HP Smart app)

Use the HP Smart app for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.

Install the HP Smart app and set up the printer

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows 10, and Mac to set up and use your HP printer to print, scan, copy, and to manage settings.

Place the printer near the Wi-Fi router.

Make sure paper is loaded in the main tray, and then turn on the printer.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart — Microsoft Store (Windows 10), or HP Smart — Mac App Store .

Disconnect from a Virtual Private Network (VPN) connection before downloading.

If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

If you are using an iOS or Android device, make sure Bluetooth is enabled on the device.

Bluetooth helps locate the printer during setup.

Open the app to set up your printer.

If your printer is found, follow the instructions to complete the setup.

If your printer does not display or to add another printer to the app, click the plus sign , and then follow the instructions to add the printer.

If your printer is not found, continue to the next step.

Restore the network defaults from the printer to place it into first-time wireless setup mode.

Most HP printers with a touchscreen: On the printer, select Restore Network Defaults from the Wireless , Settings , or Restore Settings menu.

Most HP printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

HP Laser printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.

HP Tango printers: Press and hold the Wireless button on the back of the printer until the Edge lighting flashes blue.

Within two hours, click the plus sign in the HP Smart app to add the printer and set it up on your wireless network.

Use the HP Smart app

Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

Example of the HP Smart app home screen (mobile, computer)

To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.

To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.

To resolve printing and scanning problems, use the Diagnose & Fix tool (Windows, Mac).

To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).

To learn about other app features, select one of the following links:

Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

Shortcuts: Create shortcuts for printing, emailing, and saving documents and photos.

Mobile Fax: Securely send documents to a fax machine or fax-capable printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What are the requirements to use the HP Smart app?

Review connection and software version requirements for the HP Smart app.

An HP printer that supports HP Smart

The printer is connected to a wireless network with internet access

A compatible mobile device or computer.

Android 7.0 and later

Apple iOS 13 and later

Windows 10 version 1803 and later

For Windows 10 version 1709 or earlier, download and install HP Easy Start from 123.hp.com .

macOS 10.13 and later

For macOS 10.12 or earlier, download and install HP Easy Start from 123.hp.com or set up your printer using Apple AirPrint. Go to HP printer setup (Apple AirPrint for Mac) for more information.

Why do I need to sign in or create an account to use HP Smart?

An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.

You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Why can’t I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

Reconnect the printer to the network:

Printers with touchscreens: Open the Wireless Setup Wizard from the Wireless , Settings , or Network Setup menu. Select your network name, and then enter the password to complete the connection.

Printers without touchscreens: Press and hold the Wireless button on the printer until the light starts blinking. Within two minutes press and hold the WPS button on the router. The light on the printer stops flashing when the connection completes.

Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

Which languages do the HP Smart app support?

HP Smart is currently available in the following languages.