Intel® NUC: ошибка 10 или 31 в диспетчере устройств для Технология Intel® Smart Sound

Тип материала Сообщения об ошибке

Идентификатор статьи 000025131

Последняя редакция 25.11.2020

Что вы видите?

В диспетчере устройств Ошибка кода 10 или 31 на Технология Intel® Smart Sound (Intel® SST) ОЕД.

Почему вы видите его?

В BIOS версии 0051 добавлена поддержка процессоров Free Алекса *, но она вызвала ошибку Технология Intel® Smart Sound (Intel® SST) ОЕД в диспетчере устройств.

Нажмите или тему, чтобы получить подробную информацию:

Если у вас есть продукт Intel NUC

Как это исправить.

Код ошибки 10

Начните с выполнения холодного перезагрузки (нажмите кнопку питания до выключения ПК, а затем включите питание NUC). Если проблема не устранена, перейдите к следующему шагу. Установите новейшую версию драйвера Realtek * High Definition Audio. Если вы знаете номер модели NUC, вы можете найти этот драйвер в центре загрузки. Если вы не знаете номер модели, см. нашу статью о том, как загрузить BIOS, драйверы и встроенное по для продукции Intel® NUC. Обновите версию BIOS до последней версии. После обновления последней версии BIOS с помощью описанных выше методов мы рекомендуем вам восстановить заводские настройки BIOS по умолчанию: Нажмите клавишу F2 во время загрузки для входа в программу BIOS Setup. Нажмите F9 для установки заводских настроек по умолчанию. Нажмите F10 , чтобы сохранить изменения и выйти из программы BIOS Setup.

Код ошибки 31

Выполните следующие действия для включения схемы встроенного по HD-аудио в BIOS: Нажмите клавишу F2 во время загрузки для входа в программу BIOS Setup. Откройте для себя расширенные >ные устройства >встроенные устройства. Включите поддержку DSP HD-аудио или схемы DSP. Нажмите F10 , чтобы сохранить изменения и выйти из программы BIOS Setup.

Если у вас есть компьютер другого производителя

Проблема и решение, представленные в этой статье, относятся только к продукции Intel® NUC.

Если у вас есть ноутбук или система для настольных ПК другого производителя, например Dell, HP, Lenovo, ASUS, ДЕРЖАТЕЛЕ и т. д., обратитесь к производителю для получения помощи в разрешении возникшего вам сообщения об ошибке. Нажмите здесь, чтобы получить список популярных производителей системы и их веб-сайты поддержки.

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Intel® QuickAssist Technology Driver for Windows* – HW Version 1.7

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Windows Server 2016* 1.4.0-0008
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Windows Server 2012 R2* 2.1.10
Latest 7/29/2020 Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver

The Intel® Rapid Storage Technology (Intel® RST) Driver (16.8.3.1003) supports the configuration and enabling of system acceleration with Intel® Optane™ Memory and maintenance of RAID 0/1/5/10.

Driver Windows 10, 64-bit*
Windows Server 2016* 16.8.3.1003
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Tool for assessing vulnerability to Intel SA-00086 vulnerability on systems with Intel® 2nd Gen — 6th Gen Core processors (ME versions 6.x-10.x)

Driver Windows 10*
Windows 8.1*
Windows 7*
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Latest 9/4/2019 Intel-SA-00125 Detection Tool

This download record contains a tool to determine if a system is impacted by the Intel-SA-00125 security advisory. (1.0.45)

Software Windows 10*
Windows 8.1*
Windows 7*
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Latest 8/5/2018 INTEL-SA-00075 Detection and Mitigation Tool

This record contains a software download and documentation to determine if a system is impacted by the issue documented in the security advisory INTEL-SA-00075.

Software Windows 10*
Windows 8.1*
Windows 8*
Windows 7* 1.0.3.215
Latest 9/12/2017 INTEL-SA-00075 Linux* Detection and Mitigation Tools

INTEL-SA-00075 Linux* discovery and mitigation tools version 1.2.

Software Ubuntu* 1.2
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The Intel® Identity Protection Technology token provider version 2.0.0.0 provides hardware enhanced protection of the RSA token record.

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Latest 3/9/2017 Intel® vPro™ Technology Module for Windows PowerShell*

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Software OS Independent 3.2.6
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This download is used to install Intel® Smart Connect Technology software version 5.0.10.2850 for the PC.

Software Windows 8.1*
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Latest 8/25/2014 Intel® vPro™ Use Case Reference Design — Remote Drive Mounting

Allow the management console to mount the client’s hard drive over the network as if it were physically inside the console machine.

Reference Design Windows 7*
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Latest 4/15/2014 Intel® vPro™ Solution Reference Design — Easy Reimage

Remotely reimage a managed PC with Intel® vPro™ technology and WinPE. Now includes new tools for migrating user profiles and data.

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Windows XP* v1.0
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Downloads for Technologies

Description	Type	OS	Version	Date
Intel® QuickAssist Technology Driver for Windows* – HW Version 1.7

This package contains the Intel® QuickAssist Technology Driver for Windows*.

Driver Windows Server 2019*
Windows Server 2016* 1.4.0-0008
Latest 3/30/2021 Intel® QuickAssist Technology Driver for Linux* – HW Version 1.7

This package contains the Intel® QuickAssist Technology Driver for Linux*.

Driver Linux* 4.13.0-00009
Latest 3/11/2021 Intel® QuickAssist Technology Driver for FreeBSD* — HW Version 1.7

Provides the Intel® QAT driver for Intel® QuickAssist Technology products for FreeBSD*.

Driver FreeBSD* 3.9.0-00009
Latest 3/9/2021 Intel® Endpoint Management Assistant (Intel® EMA)

Provides the Intel® Endpoint Management Assistant (Intel® EMA) 1.4.0

Software Windows 10*
Windows 7*
Windows Server 2019*
2 more 1.4.0
Latest 3/5/2021 Intel® QuickAssist Technology Driver for VMware* – HW Version 1.7

This package contains the Intel® QuickAssist Technology Driver for VMware*.

Driver VMware* 1.1.0-7
Latest 1/14/2021 Intel® Converged Security and Management Engine Version Detection Tool (Intel® CSMEVDT)

This download record contains a tool to determine if a system is impacted by recent Intel security advisories. (4.1.0.0)

Software Windows 10*
Windows 8.1*
Windows Server 2019*
2 more 4.1.0.0
Latest 12/9/2020 Intel® SCS Add-on for Microsoft* System Center Configuration Manager

SCS Add-On for Microsoft System Center Configuration Manager* (SCCM) including built-in support for Out of Band management of Intel® AMT. (2.1.10)

Software Windows 10*
Windows 7*
Windows Server 2012 R2* 2.1.10
Latest 7/29/2020 Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver

The Intel® Rapid Storage Technology (Intel® RST) Driver (16.8.3.1003) supports the configuration and enabling of system acceleration with Intel® Optane™ Memory and maintenance of RAID 0/1/5/10.

Driver Windows 10, 64-bit*
Windows Server 2016* 16.8.3.1003
Latest 7/2/2020 Intel® Converged Security and Management Engine (Intel® CSME) Detection Tool for Legacy Systems

Tool for assessing vulnerability to Intel SA-00086 vulnerability on systems with Intel® 2nd Gen — 6th Gen Core processors (ME versions 6.x-10.x)

Driver Windows 10*
Windows 8.1*
Windows 7*
Linux* 1.0.16.0
Latest 9/4/2019 Intel-SA-00125 Detection Tool

This download record contains a tool to determine if a system is impacted by the Intel-SA-00125 security advisory. (1.0.45)

Software Windows 10*
Windows 8.1*
Windows 7*
Linux* 1.0.45
Latest 8/5/2018 INTEL-SA-00075 Detection and Mitigation Tool

This record contains a software download and documentation to determine if a system is impacted by the issue documented in the security advisory INTEL-SA-00075.

Software Windows 10*
Windows 8.1*
Windows 8*
Windows 7* 1.0.3.215
Latest 9/12/2017 INTEL-SA-00075 Linux* Detection and Mitigation Tools

INTEL-SA-00075 Linux* discovery and mitigation tools version 1.2.

Software Ubuntu* 1.2
Latest 5/22/2017 Intel® Identity Protection Technology–Based Token Provider for RSA SecurID* Software Token

The Intel® Identity Protection Technology token provider version 2.0.0.0 provides hardware enhanced protection of the RSA token record.

Software OS Independent
Windows 10, 32-bit*
Windows 10, 64-bit*
4 more 2.0.0.0
Latest 3/9/2017 Intel® vPro™ Technology Module for Windows PowerShell*

This document covers the requirements, installation, and usage of the Windows PowerShell* module 3.2.6 for Intel® vPro™ Technology.

Software OS Independent 3.2.6
Latest 4/7/2016 Intel® Smart Connect Technology

This download is used to install Intel® Smart Connect Technology software version 5.0.10.2850 for the PC.

Software Windows 8.1*
Windows 8*
Windows 7* 5.0.10.2850
Latest 8/25/2014 Intel® vPro™ Use Case Reference Design — Remote Drive Mounting

Allow the management console to mount the client’s hard drive over the network as if it were physically inside the console machine.

Reference Design Windows 7*
Windows Vista*
Windows XP* v1.1
Latest 4/15/2014 Intel® vPro™ Solution Reference Design — Easy Reimage

Remotely reimage a managed PC with Intel® vPro™ technology and WinPE. Now includes new tools for migrating user profiles and data.

Reference Design Windows 7*
Windows Vista*
Windows XP* v2.1.1
Latest 10/21/2013 Intel® vPro™ Use Case Reference Design — Dual OS on Type 2 Hypervisor

Use Desktop Virtualization to configure a dual OS environment on an Intel vPro technology enabled client.

Reference Design Windows 7*
Windows Vista*
Windows XP* v1.0
Latest 4/6/2012 Intel® vPro™ Use Case Reference Design — Use RealVNC VNC* Viewer Plus with Microsoft* System Center Configuration Manager

Use RealVNC VNC* Viewer Plus to run KVM Remote Control on Intel® vPro™ technology based systems configured with Microsoft* System Center Configuration

Reference Design Windows 7*
Windows Vista*
Windows XP* v1.0
Latest 4/6/2012 Intel® vPro™ Use Case Reference Design — Automatic Remote Windows 7 Migration

This reference design provides a step by step example of how to perform off hours updates from Windows XP to Windows 7 on remote systems.