Lenovo fingerprint manager pro windows 10

Lenovo fingerprint manager pro windows 10

I have the X1 Carbon Gen 3, preinstalled with Win7 Pro. I upgraded to Win10 yesterday and only realised now that I should have removed this Fingerprint Manager Pro BEFORE the update.

How can I remove it now? The uninstallation won’t even run.

• Posts: 6498
• Registered: ‎10-29-2009
• Location: NC
• Views: 161785
• Message 2 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

There is a work-around to uninstall Lenovo Fingerprint Manager Pro on Windows 10:

“C:\Program Files (x86)\InstallShield Installation Information\ \ISSetup.dll”

Then try the uninstall again.

Re: How to manually remove Fingerprint Manager Pro in Win10?

• Posts: 6498
• Registered: ‎10-29-2009
• Location: NC
• Views: 161785
• Message 4 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

wrote:
I tried that, even restarted after copying over the file. But the same error message pops up: doesn’t work on this version of windows.

It worked here, sorry I don’t have another idea except to go back to Win7, uninstall the fingerprint software, and then upgrade to Win10 again. Or else just leave the fingerprint software installed, it shouldn’t cause any problems.

Re: How to manually remove Fingerprint Manager Pro in Win10?

wrote:
I tried that, even restarted after copying over the file. But the same error message pops up: doesn’t work on this version of windows.

It worked here, sorry I don’t have another idea except to go back to Win7, uninstall the fingerprint software, and then upgrade to Win10 again. Or else just leave the fingerprint software installed, it shouldn’t cause any problems.

That is a completely unexpected reply. You do realise that is way more trouble than it sounds and potentially could cause more problems.

I did ask for a manual removal solution. perhaps you can suggest a way to manually remove the files and uninstall entry without wreaking havoc on the system?

• Posts: 5067
• Registered: ‎11-22-2011
• Location: US
• Views: 89683
• Message 6 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

Is your FPM pro version 8.01.42? You state in came preinstalled on your win 7 system. Did you ever have win 8/8.1 installed? -or- just put win10 upgrade on top of win 7? You got power manager removed.

The official uninstall is in Pf(x86)\installshield\xxx GUID. Someotherguy changed a module in this folder and got success, you did not.

Let’s take the power manager workaround and try a test. Locate

Old command from other post (to get power manager uninstalled):

BUT: when I lauch setup.exe from C:\swtools\readyapps\pwrmgrv directory it does uninstall Power Manager. Command line: “c:\swtools\readyapps\pwrmgrv\setup.exe -l0x9 -AddRemove”

“c:\swtools\drivers\fingerprint\lz4goaa2_64\setup.exe -l0x0409 -AddRemove”

FPM pro used a combination of msi installer and installshield and is available on certain win7.8/8.1 machines.

• Posts: 5067
• Registered: ‎11-22-2011
• Location: US
• Views: 89683
• Message 7 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

I did some testing on my machine today. I have win7 home and no fingerprint reader device.

Please state your exact error message. Is it “cannot run on this version of windows”? probably an installshield error message.

installer .exe : lz4goaa2_64 >uses installshield 2011 Pro edition

Extracts to \swtools\fingerprint\lz4goaa2_64.

. module ISSsetup.dll is version 17.0.0.717 modified 4/2/2015 6.66mb(6,990,780 btyes used)

. module setup.exe is version 7.0.30.0 modified 4/2/2015 1.22mb(1,182,456 byes used)

Uninstaller is located in PF(x86)\installshieldinstallation\

Lenovo fingerprint manager pro windows 10

164949 Page Views

• Posts: 6826
• Registered: ‎10-29-2009
• Location: United States of America
• Views: 164949
• Message 2 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

There is a work-around to uninstall Lenovo Fingerprint Manager Pro on Windows 10:

Replace this file:

“C:\Program Files (x86)\InstallShield Installation Information\<314fad12-f785-4471-bce8-ab506642b9a1>\ISSetup.dll”

Then try the uninstall again.

• Posts: 13
• Registered: ‎07-10-2014
• Location: Singapore
• Views: 609
• Message 3 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

United States of America

164949 Page Views

• Posts: 6826
• Registered: ‎10-29-2009
• Location: United States of America
• Views: 164949
• Message 4 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

wrote:
I tried that, even restarted after copying over the file. But the same error message pops up: doesn’t work on this version of windows.

It worked here, sorry I don’t have another idea except to go back to Win7, uninstall the fingerprint software, and then upgrade to Win10 again. Or else just leave the fingerprint software installed, it shouldn’t cause any problems.

• Posts: 13
• Registered: ‎07-10-2014
• Location: Singapore
• Views: 609
• Message 5 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

wrote:
I tried that, even restarted after copying over the file. But the same error message pops up: doesn’t work on this version of windows.

It worked here, sorry I don’t have another idea except to go back to Win7, uninstall the fingerprint software, and then upgrade to Win10 again. Or else just leave the fingerprint software installed, it shouldn’t cause any problems.

That is a completely unexpected reply. You do realise that is way more trouble than it sounds and potentially could cause more problems.

I did ask for a manual removal solution. perhaps you can suggest a way to manually remove the files and uninstall entry without wreaking havoc on the system?

United States of America

89698 Page Views

• Posts: 5067
• Registered: ‎11-22-2011
• Location: United States of America
• Views: 89698
• Message 6 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

Is your FPM pro version 8.01.42? You state in came preinstalled on your win 7 system. Did you ever have win 8/8.1 installed? -or- just put win10 upgrade on top of win 7? You got power manager removed.

The official uninstall is in Pf(x86)\installshield\xxx GUID. Someotherguy changed a module in this folder and got success, you did not.

Let’s take the power manager workaround and try a test. Locate

Old command from other post (to get power manager uninstalled):

BUT: when I lauch setup.exe from C:\swtools\readyapps\pwrmgrv directory it does uninstall Power Manager. Command line: «c:\swtools\readyapps\pwrmgrv\setup.exe -l0x9 -AddRemove»

Try this command>

«c:\swtools\drivers\fingerprint\lz4goaa2_64\setup.exe -l0x0409 -AddRemove»

FPM pro used a combination of msi installer and installshield and is available on certain win7.8/8.1 machines.

United States of America

89698 Page Views

• Posts: 5067
• Registered: ‎11-22-2011
• Location: United States of America
• Views: 89698
• Message 7 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

I did some testing on my machine today. I have win7 home and no fingerprint reader device.

Please state your exact error message. Is it «cannot run on this version of windows»? probably an installshield error message.

installer .exe : lz4goaa2_64 >uses installshield 2011 Pro edition

Extracts to \swtools\fingerprint\lz4goaa2_64.

. module ISSsetup.dll is version 17.0.0.717 modified 4/2/2015 6.66mb(6,990,780 btyes used)

. module setup.exe is version 7.0.30.0 modified 4/2/2015 1.22mb(1,182,456 byes used)

Uninstaller is located in PF(x86)\installshieldinstallation\<314FAD12llll. Same folder someotherguy referenced.

. module ISSsetup.dll is version 17.0.0.717 modified 4/2/2015 6.66mb(6,990,780 btyes used)

United States of America

89698 Page Views

• Posts: 5067
• Registered: ‎11-22-2011
• Location: United States of America
• Views: 89698
• Message 8 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

On Aug 15, you decided to install win 10 on top of working win 7 system.

Now, some things dont work, ie, FPM. Lenovo does not warrant your win 10, FPM to work. You bought a Lenovo win 7 carbon gen 3.

You want the simple fix for you, wont happen, u stuck. Sad.

I will never selfupdate to win 10. I will pay for the clean install 1st. I will wait at least a year before I would try any win 10 install. Your uninstall failure of FPM confirms this. The technical stuff above might help. Not the typical homeowner, delve into modify modules. I dont want you lost, but you asked how to.

You bought the carbon 2013? win 7 came out Sept 2009. You bought end of cycle, now burnt new OS wise.

• Posts: 13
• Registered: ‎07-10-2014
• Location: Singapore
• Views: 609
• Message 9 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

Let’s take the power manager workaround and try a test. Locate

This fingerprint folder does not exist in my SWTOOLS\drivers folder or similar.

On Aug 15, you decided to install win 10 on top of working win 7 system.

Now, some things dont work, ie, FPM. Lenovo does not warrant your win 10, FPM to work. You bought a Lenovo win 7 carbon gen 3.

You want the simple fix for you, wont happen, u stuck. Sad.

I will never selfupdate to win 10. I will pay for the clean install 1st. I will wait at least a year before I would try any win 10 install. Your uninstall failure of FPM confirms this. The technical stuff above might help. Not the typical homeowner, delve into modify modules. I dont want you lost, but you asked how to.

You bought the carbon 2013? win 7 came out Sept 2009. You bought end of cycle, now burnt new OS wise.

My machine is the X1 Carbon 2015 bought in April this year, preinstalled with Win7 Pro ( via downgrade rights from Win8) because I didn’t want Win8 and was waiting for 10.

For those hoping for a resolution, here are my final steps:

1. The original drivers (SWTOOLS\drivers\fingerprint) no longer reside on my laptop and I will not restore / revert to Win7 just to see if it existed then.

2. I will delete the folder C:\Program Files (x86)\InstallShield Installation Information\

3. I will remove the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

4. I will delete the folders referenced by above registry entry C:\ProgramData\Lenovo\SystemUpdate\session\Repository\lz4goaa2_32 & lz4goaa2_64

Ok, I’m exporting and relocating the above but you get the idea.

Rebooted my system several times to be sure but my fingerprint scanner still works as advertised and the entry no longer exists in Control Panel — Programs and features.

Thank you someotherguy for the GUID.

United States of America

89698 Page Views

• Posts: 5067
• Registered: ‎11-22-2011
• Location: United States of America
• Views: 89698
• Message 10 of 10

Re: How to manually remove Fingerprint Manager Pro in Win10?

Thanks for your feedback. You know your machine better than i do. I just google to find info to help the other user. It may be wrong info, thus the ?

I find most Europe/Asia machines are shipped with a blank HDD. This leads to confusion as to what you see on C drive, ie /swtools.

The latest release of FPM does extract to:

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