В верхнем правом углу окна будет активная ссылка «Проверить, есть ли обновления», нажмите на неё.

Начнётся поиск и загрузка актуальной версии ПО.

Этот вариант достаточно прост в исполнении.

Способ 4: Борьба с компьютерными вирусами

Также не исключено, что инсталляции рассматриваемого ПО может мешать вирусное заражение ‒ существует определённая категория вредоносного софта, которая не даёт устанавливать или удалять программы. Обычно о подобном свидетельствуют и некоторые дополнительные симптомы в виде сбоев доступа к файлам, самопроизвольному запуску браузера, появлению незнакомых ярлыков на «Рабочем столе» и прочее. При столкновении с подобными проблемами воспользуйтесь нашими рекомендациями по борьбе с вирусами, которые найдёте в статье по ссылке далее.

Не могу установить ghub

Доброго времени суток. Прошу помощи в решении проблемы с ПО GHub.
Использую клавиатуру, мышь и наушники от Лоджитеков. ПО стояло и LGS и GHub. Недавно перешел на вин 10. Установил все заново И обнаружилось что на последней версии GHub наушники указаны как «не подключены» При этом сами они работают,но включить сураунд звук не возможно. Установил старую версию и все заработало как надо. Но ПО обновилось автоматически,не углядел. Пришлось удалять.Теперь же при установе просто появляется черное окно ,просят принять соглашение и после нажатия,через 1-2 секунды пишет что все готово и можно использовать.Но программа даже не установилась. Ни ярлыков,ни папок ни служб. Пусто. МОжно запускать весь вечер, но ничего не измениться. Кто знает или сталкивался с подобным,буду благодарен за информацию.

Comments

Thank you for choosing Logitech!
Apologies for the late response and for replying in English. Just a heads up, I’ll be using Google translate for your post.

Your post goes like this. «I can not install ghub Good day. I ask for help in solving the problem with the GHub software. I use the keyboard, mouse and headphones from the Logitech. The software was both LGS and GHub. Recently I switched to wine 10. I installed everything anew And it turned out that on the latest version of GHub the headphones are indicated as “not connected”. At the same time, they work themselves, but it is not possible to turn on the sound sound. Installed the old version and it worked as it should. But the software was updated automatically, not noticed. I had to delete it. Now, upon installation, a black window simply appears, asking to accept the agreement and after clicking, after 1-2 seconds, it says that everything is ready and can be used. But the program did not even install. No shortcuts, no folders, no services. It’s empty. You can run all evening, but nothing will change. Anyone who knows or has encountered something like this, I will be grateful for the information.»

What we can suggest you to do is have the software re-installed. You may follow the steps below.

• Uninstall both the Logitech Gaming Software and G-hub
• We need to delete some files from your computer which are hidden by default. We can view them by following the instructions from this link: https://support.microsoft.com/en-ph/help/4028316/windows-view-hidden-files-and-folders-in-windows-10
• Once done, open the Run window (Windows + R)
• Type %appdata% then delete all files and folders belonging to Logitech Gaming Software and G-hub
• Open the Run window again (Windows + R)
• Type %programdata% then delete all files and folders belonging to Logitech Gaming Software and G-hub
• Restart the computer
• Reinstall G-Hub

You may download the latest Logitech G-Hub Software by clicking the link. Just make sure that you will be selecting the compatible installer for your operating system.

If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance.

Добро пожаловать в службу поддержки Logitech

Для данного продукта пока нет загружаемых файлов

Для данного продукта пока нет вопросов и ответов

Для данного продукта пока нет запасных частей

Неполадки

• Подключение устройства прерывается.
• Устройство не выводит компьютер из спящего режима.
• В работе устройства возникают ошибки.
• При использовании устройства возникают задержки.
• Устройство вообще не подключается.

Возможные причины

• Низкий уровень заряда батареи.
• Подключение приемника к USB-концентратору или другому неподдерживаемому устройству, такому как коммутатор KVM.
  ПРИМЕЧАНИЕ. Приемник должен быть подключен непосредственно к компьютеру.
• Использование беспроводной клавиатуры на металлических поверхностях.
• Радиочастотные помехи от других источников, таких как беспроводные колонки, мобильные телефоны и пр.
• Настройки питания USB-порта ОС Windows.
• Потенциальная проблема с аппаратным обеспечением (устройством, батареями или приемником).

Шаги устранения неполадок:

• Проводные устройства
• Беспроводные устройства. Устройства, поддерживающие и не поддерживающие Unifying
• Беспроводные устройства. Устройства Bluetooth

Проводные устройства

1. Подсоедините устройство к другому USB-порту компьютера. По возможности не используйте USB-концентратор или другое похожее устройство. Если вы используете другой исправный USB-порт, выполните обновление драйвера для набора микросхем USB системной платы.
2. Только Windows — отключите выборочную приостановку работы USB-портов:
   • Щелкните Пуск >Панель управления >Оборудование и звук >Электропитание >Настройка схемы электропитания >Изменить дополнительные параметры питания >Параметры USB >Параметр временного отключения USB-порта.
   • Для обоих параметров установите значение Отключено.
3. Обновите встроенное ПО (при наличии).
4. Попробуйте использовать устройство с другим компьютером.

Устройства, поддерживающие и не поддерживающие Unifying

1. Убедитесь, что устройство или приемник подключены напрямую к компьютеру, а не к концентратору, удлинителю, выключателю или аналогичным устройствам.
2. Поместите устройство ближе к USB-приемнику. Если приемник расположен на задней панели компьютера, его стоит переместить к передней панели. В некоторых случаях сигнал приемника блокируется корпусом компьютера, вызывая задержку.
3. Размещайте беспроводные электроприборы подальше от USB-приемника во избежание помех.
4. Отмените сопряжение / повторное сопряжение или отключите / повторно подключите аппаратное обеспечение.
   • При наличии приемника Unifying с эмблемой обратитесь к разделу Отмена сопряжения мыши или клавиатуры с приемником Unifying.
   • При наличии приемника, отличающегося от Unifying, отменить сопряжение невозможно. Однако если у вас есть запасной приемник, для выполнения сопряжения можно воспользоваться ПО Connection Utility.
5. Обновите встроенное ПО устройства (при наличии).
6. Только Windows — проверка наличия обновлений Windows, запущенных в фоновом режиме, которые могут стать причиной задержки.
7. Только Mac — проверка наличия обновлений в фоновом режиме, которые могут стать причиной задержки.
8. Повторите попытку на другом компьютере.

Устройства Bluetooth

Для решения проблем с устройством Logitech с поддержкой Bluetooth выполните следующие действия.

Ознакомиться с гарантией Logitech можно здесь

Logitech G Hub Not Installing? We Will Help You Fix It

Logitech G Hub won’t install for you? It probably isn’t because you are doing something wrong, even the most experience gamers and computer builders have had trouble with this gaming software.

You use Logitech Gaming Software to help control and customize all of the different settings for your logitech devices, including:

● Keyboards
● Mice
● Headsets
● Speakers
● Wheels
● Monitors

However, if you are trying to use something new or you want to install the new Logitech gaming software and it gets stuck, you’re not alone. There have been many instances where the Logitech Gaming Software won’t load on Windows.

In this guide, we will teach you how to resolve this issue without the need for research or struggling. We’ve compiled some of the best methods people have found to fix it and keep the problem solved.

Why Is Logitech G Hub Not Loading?

There are a few different reasons why the Logitech gaming software won’t open on Windows. Still, there are a few that stand out amongst the others. The reason it may not be loading on your machine may not be listed below, but the fixes can still work.

If the Logitech process is running and starts up with Windows, it could be that Windows thinks the program is already opened when it actually isn’t. This can be resolved by ending the G Hub task and preventing it from starting back up again. The other issue could be that the software has been blocked by the Windows Firewall.

The software wants to connect to the internet when it has been launched and your firewall settings may prevent it from connecting. You will need to create an exception in the Windows Defender Firewall. The final common problem is that you haven’t given G Hub admin permissions to be sure that it runs properly.

How To Fix Logitech G Hub: Solution 1 – Restarting The Process Using The Task Manager

You’ve probably used the task manager before when programs have frozen. The Logitech process in the Task Manager is the most common cause of this problem and most users have been able to solve their problems by ending it in the Task Manager and by disabling it from the startup. Follow the steps below to prevent this from happening:

1. Press the Ctrl + Shift + Esc keys at the same time to open up the Task Manager menu. You can also use the Ctrl + Alt + Del key combination and select Task Manager from the popup blue screen which will appear with several options. Or, you can search for it in the Start Menu. We tend to use the first option because it is the easiest.

2. Click on the “More Details,” option at the bottom left portion of the window to expand the Task Manager. Search for “Logitech Gaming” under the Apps tab or the Background Processes option. Select it and then choose the “End Task” option from the lower right hand portion of the menu.

3. Check to see if the problem has been resolved. If you are still struggling to open up the G Hub app, you may need to move onto the next step. You could also disable it from the startup. To do this, navigate to the “Startup” tab in the Task Manager, select the “Logitech Gaming” option and then click on the “Disable,” button.

If that doesn’t work, you can move onto the next step.

How To Fix Logitech G Hub: Solution 2 – Execute A Clean Reinstall

The next step should be to reinstall the tool. This has helped many people who haven’t had success with restarting the program. It is important that you follow all of these steps to get the best results. Do not do a simple reinstall, as that doesn’t work for most people.

You need to first make sure that you are logged into your computer on the administrator account, or you won’t be able to complete this task. You also want to unplug any and all Logitech peripherals during both the uninstallation and the reinstallation. You should be aware that you may lose all of your profile data, so you will want to back it up.

1. Open Windows Explorers and click on “This PC.”

2. Open C:\Users\YOURUSERNAME\AppData\Local\Logitech\Logitech Gaming Software\profiles

3. You should be able to see this folder, if you cannot, you will want to view the hidden files and folders. Click on the “View” tab on the File Explorer menu and then click on the “Hidden Items” checkbox. File Explorer will then show the hidden files. You should note that it will remember this option until you change it again.

4. Make sure that you select all of the profile data .xml files. Then, you should right click on the selection and choose “Copy.” Paste these files somewhere that you will be able to find them again.

5. Click on the Start Menu and open the Control Panel. If you are using Windows 10, you can click on the gear icon to open up the Settings option.

6. In the Control Panel, you need to select “View as Category” in the upper righthand corner and click on “Uninstall a Program” under the Programs category.

7. If you are using the Settings app, click on the Apps and you should immediately see a pop up with all of the programs that have been installed on your PC.

8. Locate the G Hub entry on the list. Click on the Uninstall button above the list and confirm any dialog boxes that pop up.

9. You should then follow the instructions on-screen to successfully uninstall the Logitech Gaming Software.

10. Restart your computer.

After this, you will need to delete the data that is left behind.

This should only take a few minutes:

1. Navigate to this location by opening up Windows Explorer and clicking on “This PC.”
a. C:\Users\YOURUSERNAME\AppData\Local\Logitech

2. Delete the Logitech Gaming Software folder and then reinstall it by downloading the installer from their website. Make sure to use the latest installer. You should follow the instructions as the pop up.

Check to see if your problem has been solved.

How To Fix Logitech G Hub: Solution 3 – Change Windows Firewall to Allow Logitech Gaming Software

If none of those options work, you can move onto this next step, however that usually isn’t necessary. If the tool fails to run properly, it may be because of an issue with Windows Firewall. You will need to have internet access in order to check for updates and refresh the feed.

Follow these steps:

1. Open the Control Panel by searching for it.

2. Change the view to Large or Small icons and navigate all the way to the bottom to open up the Windows Defender Firewall.

3. Click on the Windows Defender Firewall and click on the “Allow An App Of Feature” option on the left hand side list. A list of apps should appear. Go to the Logitech Gaming Software, open up the folder, and choose the LCore.exe file.

4. Click “OK” to restart your computer before checking whether everything opens up properly.

If this doesn’t work, move onto the next option.

How To Fix Logitech G Hub: Solution 4 – Run The Software As An Administrator

Providing administrator permissions for the main executable is another way to help solve this problem if nothing else has worked. Again, this won’t be the solution for most people, but it could be the issue for why Logitech G Hub won’t install or run. Try this out:

1. Navigate to the main Logitech Gaming Software folder, which you chose the location of during installation. In general, it will be at C:\Program Files (x86)\Logitech Gaming Software.

2. Locate the .exe file and change the properties by right-clicking its entry on either the Desktop, the Search results window, or the Start menu. Choose Properties.

3. Navigate to the Compatibility tab in the Properties window and check the box to run as administrator.

4. Under the Compatibility mode section, uncheck the box next to the “Run This Program in Compatibility Mode” if it was checked.

5. Confirm any dialogs that appear.

6. Double click to confirm that the problem has been solved.

Conclusion – What Next?

If that still hasn’t worked and the Logitech G Hub won’t install, you may need to have your computer checked for other issues. It could also be that you have a piece of problematic equipment that you need to check.