Microsoft licensing mac os

How to remove Office license files on a Mac

If you’re troubleshooting Office and would like to remove the license files on your Mac, you can use the license removal tool. This will completely remove all licenses for Office for Mac.

Important: Before using the tool, make sure you have the correct account info and password associated with your purchase of Office available for when you reactivate.

This tool can also help if you’ve subscribed to Microsoft 365 but previously had a one-time purchase of Office for Mac on your computer, and aren’t seeing certain subscription features. This can be due to your copy of Office still using the license of your one-time purchase and not your subscription.

Before you begin

1. Check what license your version of Office is currently using. See, What version of Office am I using?

Note: If you’re looking for subscription features and your version is using a Microsoft 365 subscription license, then you don’t need to do the rest of these steps. You’re already using the correct license. See When do I get the newest features for Microsoft 365? for more info on why you may not be seeing subscription features yet.

2. If you aren’t uninstalling the Office apps to reinstall them later, quit out of all Office apps. If you’ve already uninstalled Office, go to the next step.

Download and run the license removal tool

2. Open the .pkg file from your Mac’s Downloads folder.

Note: If you get an «unidentified developer» error, try opening the file by holding Control + clicking the file > Open.

3. Select Continue and follow the prompts in the setup wizard.

Caution: We recommend you double-check that you have the correct account info ready by logging into Office.com/signin and checking for the license you want to activate with.

4. When you’re ready to complete the license removal, select Install. You may need to enter your Mac’s local admin account password.

After the tool successfully removes licenses, select Close.

5. Now open any Office app and sign in to activate with the email account associated with your Office for Mac license. If you’re troubleshooting an issue, you may need to reinstall Office before signing in.

After you’ve successfully activated, restart your computer and then you’re good to go!

Note: If your account has both a Microsoft 365 for Mac license and a one-time purchase associated with it, you’ll be prompted to choose which license you want to activate with. We recommend always choosing Microsoft 365 for Mac if available.

6. Uninstall the License Removal Tool by dragging the Microsoft_Office_License_Removal file from Finder > Downloads to Trash.

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MAC Microsoft Remote Desktop Licensing Error

«You were disconnected from the Windows-based computer because of problems during the licensing protocol»

Is there a fix, I have read so many post. one which originally started all the way back in 2009 on Microsoft forums.

I am having 10.6+ MAC OS X remote into Windows Server 2008 R2 64 Bit Standard and they are getting the above error. I have heard of solutions but can not find one that works when I test it.

The Server works perfectly fine for Windows PCs and I am using CoRD at the moment which works but the managers of the company dislike it and want to use Remote Desktop provided by Microsoft.

14 Replies

Try changing the Remote Desktop settings on the servers to «Allow any version» (middle option, less secure). Some clients still don’t support the latest RDP.

Already have done this.

The issue is RDC only works technically with 10.6 not Lion or Mountain Lion .7 and .8.

However I see RDC working in corporate situations of other companies. Also have heard people find solutions but they never detail what the solution actually is.

The issue is RDC only works technically with 10.6 not Lion or Mountain Lion .7 and .8.

However I see RDC working in corporate situations of other companies. Also have heard people find solutions but they never detail what the solution actually is.

I can anecdotally say that RDC works on 10.7 and 10.8 when connecting to 2008R2. Are you using the most recent RDC version 2.1.1?

I use RDC 2.1.1 on 10.8 to connect to Server 2008 R2 all the time. No special settings needed aside from allowing any version to relax the security.

Yes been using 2.1.1

This is a post of my issue. A lot of people seem to be having issues also.

I use RDC on Mountain Lion connecting to WinSrv2008, 2003, XP, and 7. I don’t have any issues, but that doesn’t fix your problem.

=( sadly. it does not.

Antropy, Inc is an IT service provider.

I see this problem with the terminal server licensing is not functioning. When the licensing services isn’t working temporary licenses are issued to Windows (XP/Vista/7) Home and Mac clients. Windows pro versions do not seems to be impacted. Temporary licenses are only valid for 90 days. After 90 days you have to remove the temporary licenses from the client. Fix for Windows clients is well documented (delete the TSLicensing key). Using CoRD on the Mac can be a temporary fix but I’ve seen the license will expire with it as well.

IFor Mac clients

Delete the contents of:
«/Users/Shared/Microsoft/RDC Crucial Server Information».

Attempt to reconnect to the server.

If it fails change the permissions on the folder using this command.
Terminal window:
sudo chmod -R g+w /Users/Shared/Microsoft/

Hi Guys I know this is an old post but I thought this update might be usefully to all.

1.Microsoft Remote Desktop Connection Client for Mac is not intended for use with Mac OS X v10.7 (Lion) or later.

2. Microsoft have provided me with following information;

I want to inform you, that there is no more work being done on the Mac RDC client at this time. And once users move to Lion or Mountain Lion it is not supported.
That is to say if we will find a bug it will not be fixed, even not on Snow Leopard.
So planning for the future it makes sense to move from the RDC client example to «Cord» or «itap». Because you never know what update from Apple is going to break it.

3. The issue you a facing is down to the client and nothing else. Microsoft has provided us with a V2.1.2 RDP App but I cannot release any more about this. This has resolved the problem we faced

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Office Home & Business 2021

For 1 PC or Mac

• One-time purchase for 1 PC or Mac • Classic 2021 versions of Word, Excel, PowerPoint, and Outlook • Microsoft support included for first 60 days at no extra cost • Compatible with Windows 11, Windows 10, or macOS* • Works with Microsoft Teams *Go to aka.ms/systemrequirements for compatible versions of Windows 11, Windows 10 and macOS and for other feature requirements.

Office Home & Business 2021

Key benefits

The essentials to get it all done. Office Home and Business 2021 is for families and small businesses who want classic Office apps and email. It includes Word, Excel, PowerPoint, and Outlook for Windows 11 and Windows 10. A one-time purchase installed on 1 PC or Mac for use at home or work.

A one-time purchase

Install on one PC or Mac

Classic Office apps

Classic apps for home and business

Don’t see the app you need? View all options

Top questions

Microsoft 365 is a subscription that comes with premium apps like Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access (Publisher and Access available on PC only). The apps can be installed on multiple devices, including PCs, Macs, iPads, iPhones, Android tablets, and Android phones. Microsoft 365 also comes with services like 1 TB of OneDrive storage, 60 Skype minutes per month, and Microsoft chat and phone support. With a subscription, you get the latest versions of the apps and automatically receive updates when they happen.

Office 2021 is a one-time purchase that comes with classic apps like Word, Excel, and PowerPoint for PC or Mac, and does not include any of the services that come with a Microsoft 365 subscription. One-time purchases don’t have an upgrade option, which means if you plan to upgrade to the next major release, you’ll have to buy it at full price.

Learn more about the differences between Microsoft 365 and Office 2021 in Office Support, or use the comparison chart to help you pick the right Office version for your needs.

To see if your computer, mobile device, and/or browser can run Office, please visit the Office system requirements page.

Internet access is required to install and activate Office, but not to use Office apps such as Word, Excel, and PowerPoint once you have these fully installed on your computer.

Once you have purchased Office, you can install it from the Services & subscriptions section of your Microsoft Account page.

Yes, the Microsoft 365 Training Center has quick start guides, cheat sheets, tips and tricks, and training courses on how you can make the best use of Office.

Why shop for software at Microsoft Store

From instant downloads to expert support, we’re here to help you do more with best-in-class resources.Learn more

Instant software downloads

Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download.

Free virtual workshops

Improve your skills across core apps and software with free online classes and trainings led by Microsoft Store associates.

Questions? We’ve got answers.

Get one-on-one support any time via chat or phone, or find answers fast with common FAQs.

Requirements

Processor

Windows 11 or Windows 10 with 1.6 GHz, 2-core processor/recent macOS

Operating system

Windows 11 or Windows 10 for PC; Mac OS for Mac

Memory

4 GB (64bit), 2 GB (32bit) RAM for PC; 4 GB RAM for Mac

Hard disk space

4 GB available disk space for PC, 10 GB for Mac

Display

1024 x 768 resolution for PC, 1280 x 800 for Mac

Graphics

DirectX 10 graphics card for graphics hardware acceleration for PC

Additional system requirements

Internet access
Microsoft account
See aka.ms/systemrequirements for the full list of system requirements

Frequently asked questions

Find frequently asked questions and answers about Office and Microsoft 365.

Top Questions

Microsoft 365 is a subscription that comes with premium apps like Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access (Publisher and Access available on PC only). The apps can be installed on multiple devices, including PCs, Macs, iPads, iPhones, Android tablets, and Android phones. Microsoft 365 also comes with services like 1 TB of OneDrive storage, 60 Skype minutes per month, and Microsoft chat and phone support. With a subscription, you get the latest versions of the apps and automatically receive updates when they happen.

Office 2021 is a one-time purchase that comes with classic apps like Word, Excel, and PowerPoint for PC or Mac, and does not include any of the services that come with a Microsoft 365 subscription. One-time purchases don’t have an upgrade option, which means if you plan to upgrade to the next major release, you’ll have to buy it at full price.

Learn more about the differences between Microsoft 365 and Office 2021 in Office Support, or use the comparison chart to help you pick the right Office version for your needs.

You can check if your device can support your version of Office by viewing the full Office system requirements.

No. Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users.

Microsoft 365, Office 2021, Office 2019, Office 2016, Office 2013, Office 2010, Office 2007, Office for Mac 2011, and Office for Mac 2008 applications can open your documents without any additional action. Customers using earlier versions of Office may need to download and install a compatibility pack.

Yes. Documents that you have created belong fully to you. You can choose to store them online on OneDrive or locally on your PC or Mac. Learn what happens if you cancel your subscription.

Internet access is required to install and activate all the latest releases of Office suites and all Microsoft 365 subscription plans. For Microsoft 365 plans, Internet access is also needed to manage your subscription account, for example to install Office on other PCs or to change billing options. Internet access is also required to access documents stored on OneDrive, unless you install the OneDrive desktop app. You should also connect to the Internet regularly to keep your version of Office up to date and benefit from automatic upgrades. If you do not connect to the Internet at least every 31 days, your applications will go into reduced functionality mode, which means that you can view or print your documents, but cannot edit the documents or create new ones. To reactivate your Office applications, simply reconnect to the Internet.

You do not need to be connected to the Internet to use the Office applications, such as Word, Excel, and PowerPoint, because the applications are fully installed on your computer.

Your Microsoft account is the combination of an email address and password that you use to sign in to services like Hotmail, OneDrive, Windows Phone, Xbox LIVE, and Outlook.com. If you use any of these services, you already have a Microsoft account that you can use, or you can create a new account. Learn more about a Microsoft account. As part of signing up for a trial or purchasing Office, you will be prompted to sign in with a Microsoft account. You must be signed in with this account to install and manage your Office software, or to use some subscription benefits, including OneDrive storage and Skype minutes.

Users can activate 1 subscription for Microsoft 365 Family and Microsoft 365 Personal and up to 25 licenses for Office Home & Student 2021, Office Home & Business 2021, and Office Professional 2021.

Product keys, redemption, and activation

To set up your account and install Office for the first time, visit https://setup.office.com. Learn more about setting up your account. If you have already created your account, visit accounts.microsoft.com Learn more about installing Office.

A Product Key is a unique 25-character alpha-numeric code used to redeem and activate your Office product. You cannot use a product key for an older Office product (or a different product) to redeem your new copy of Office.

To find your Product Key, look for the 25-character alpha-numeric code on the back of the card inside your Office product packaging. Sometimes the Product Key may be printed on your retail receipt. If you purchased Office from a PC manufacturer, your Product Key will be located somewhere in your PC packaging. Sample Product Key format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

After you associate your Product Key to your Microsoft account, you can sign in to accounts.microsoft.com to install and manage Office. But it’s a good idea to keep your Product Key in a secure location as proof of purchase or to help our support agents trace your product.

It’s best to use your existing Microsoft account. If you use other Microsoft products or services (e.g. Xbox, OneDrive, Outlook.com, MSN or Bing), you may already have a Microsoft account and won’t need to create a new one. If you forgot your username or password, recover those details by returning to sign in and clicking on Can’t access your account?

Language support for Office

Microsoft 365 plans are available in most countries/regions. In countries/regions where Microsoft 365 plans are not available, you can still buy an Office 2021 suite. When buying Microsoft 365, it’s important that you select the country/region in which you will be billed and in which you’ll use the software. Selecting a different country/region may cause problems with subscription setup and renewal.

Office is available in the languages listed below. Not all languages are available in all countries/regions.

• For PCs running Windows: Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay (Malaysia), Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
• For Mac: Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English (United States), Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Slovak, Spanish, Swedish and Turkish.
• For iOS: Arabic, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (United States), English (United Kingdom), Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
• For Android: Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Catalan, Kannada, Malayalam, Persian, Tamil, and Telugu.

Microsoft offers simple and cost-effective solutions for multilingual individuals, families, and small businesses.

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