Update fixes an issue that causes Windows to crash

Introduction

This update fixes an issue that may cause a Windows 7 or Windows Server 2008 R2-based computer to crash. This issue occurs when a program that uses Windows Filtering Platform (such as an antivirus program) is running on the computer.

Resolution

Update information

How to obtain this update

Microsoft Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

All supported x86-based versions of Windows 7

Download the update package now.

All supported x64-based versions of Windows 7

Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download the update package now.

All supported IA-64-based versions of Windows Server 2008 R2

Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under «Windows 7/Windows Server 2008 R2» on the page. Always refer to the «Applies To» section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SP n), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Windows 7 and Windows Server 2008 R2

Windows 7 and Windows Server 2008 R2

GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the «Additional file information for Windows 7 and for Windows Server 2008 R2» section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

Windows Update Crash

I had to recover my Computer back to factory default well Windows Update opened and when i clicked the install button it crashed and when i tried to open it i got this «The Page Failed to Open» i tried re starting my computer but the same thing is there something im missing?

Replies (3) 

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or newsgroup. Please do so in your next reply.

What anti-virus application or security suite was installed before you reinstalled Windows and was your subscription still current?

What anti-virus application or security suite is installed now and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)?

Robear Dyer (PA Bear)

MS MVP (IE, Mail, Security, Windows & Update Services) since 2002

Disclaimer: MS MVPs neither represent nor work for Microsoft

Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Hello Brisk Gibben,

I appreciate PA Bear’s reply, however, in addition to it, you can take a look at the following:

1. Are you able to boot to the desktop?

2. What are the updates that you tried to install?

Step 1:

I would suggest you to perform a system restore from WinRE (Windows recovery Environment) and check.

To access the System Recovery Options menu:

If you have a Windows 7 installation disc, you need to restart (boot) your computer using the installation disc. If you do not restart your computer from the disc, the option to repair your computer will not appear.

a. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer using the computer’s power button.

b. Do one of the following:

i. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

ii. If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8.

c. On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer , and then press Enter. (If Repair your computer isn’t listed as an option, then your computer doesn’t include preinstalled recovery options, or your network administrator has turned them off.)

d. Select a keyboard layout, and then click Next .

e. On the System Recovery Options menu, click a tool to open it. Means select System restore option.

For more information, refer the below link:

Step 2:

If this does not help,try performing a startup repair.

Startup Repair is a Windows 7 recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting correctly. When you run Startup Repair, it scans your computer for the problem and then tries to fix it so your computer can start correctly.

For more details, as in how to perform a startup repair, you can refer the below link:

Обновление Windows 10 KB5001330 приносит очередные проблемы, включая BSOD

В некоторых конфигурациях Windows 10 возникают серьезные проблемы из-за недавнего обновления под номером KB5001330. Пользователи сообщают о проблемах с установкой, проблемах с производительностью, временной ошибке профиля пользователя и предупреждении о сбое системы.

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На этой неделе во вторник Microsoft выпустила новые накопительные обновления за апрель 2021 года для поддерживаемых версий ОС. Для версии 20H2/2004 Microsoft выпустила Windows 10 KB5001330, обязательное обновление безопасности, направленное на устранение ряда уязвимостей и проблем, вызванных предыдущим обновлением, включая проблемы с принтерами.

Согласно многочисленным сообщениям на сайтах социальных сетей, растет число пользователей, которые не могут установить последнее обновление Windows на свое оборудование. При попытке это сделать появляются ошибки: 0x800f081f, 0x800f0984.

Об ошибках при загрузке обновления KB5001330 сообщили многие пользователи в Центре отзывов.

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«Я получаю постоянный сбой при установке KP5001330 с кодом ошибки 0x800f0984. Это происходит на Surface Studio 2 и Pro 7. Второй месяц подряд нельзя установить накопительное обновление на моих устройствах. Установка приостанавливается на 20%, затем снова на 73%, потом на 100%, затем происходит сбой», — отметил один из пользователей.

В редких случаях также может повторяться известная ошибка временного профиля пользователя. Последний раз об этой ошибке сообщалось в декабре, она создает новый профиль пользователя при загрузке операционной системы после применения накопительного обновления. В этом случае пользовательские файлы и настройки (например, обои) могут исчезнуть.

«После обновления я больше не могу войти в свой компьютер. В нем говорится, что службе профилей пользователей не удалось войти в систему. Профиль пользователя не может быть загружен», — пожаловался один пользователь.

«После обновления Windows предлагает войти в гостевой профиль», — другой пользователь подтвердил проблему.

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К счастью, есть обходной путь для решения указанной проблемы. Необходимо либо откатить обновление, либо вручную переместить пользовательские файлы.

Кроме того, пользователи сообщают о сбоях в играх: графических артефактах и значительном падении частоты кадров, но проблему можно решить, удалив накопительное обновление вручную. Лишь некоторые пользователи сообщают об этих проблемах на форумах, и, похоже, они не так распространены, как другие ошибки.

Также многие сталкиваются с периодическими появлениями BSOD (синего экрана смерти)/

«Это обновление сломало Windows для меня и других. BSOD при обновлении сообщал, что определенного драйвера больше нет или он не поддерживается. Я восстановил Windows и обновился снова, затем BSOD на моем ПК повторился дважды за несколько часов. Я удалил обновление. Это случилось не только со мной, поэтому я бы посоветовал не устанавливать это обновление», — сообщил один из пользователей.

реклама

Если вы загрузили обновление April 2021 Patch Tuesday и столкнулись с какими-либо проблемами, лучший способ решить проблему — это удалить исправление, выполнив следующие действия:

1. Откройте приложение «Настройки»;

2. Нажмите «Обновление и безопасность»;

3. Нажмите «Центр обновления Windows»;

4. Нажмите «Просмотреть историю обновлений»;

5. Нажмите «Удалить обновления», затем выберите KB5001330, чтобы удалить его;

6. Перезагрузите компьютер.

На данный момент компания Microsoft никак не прокоментировала многочисленные жалобы пользователей.

Windows Update Crash (not responding)

Whenever I try to launch windows update, it always shows me the dialog box that says «Windows Update is Not Responding». Then Windows Explorer restarts. I need Help.

I am running on Windows 7. My desktop computer is a HP Pavilion Slimline.

Replies (10) 

Is this a sudden, new problem or.

Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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And yes it is a sudden new problem.

I haven’t used Windows Update in a long time (if that helps).

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I haven’t used Windows Update in a long time

Are you telling us that Windows Update (i.e., automatic updating) is or has been disabled?

Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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How satisfied are you with this reply?

Thanks for your feedback.

Was this reply helpful?

Sorry this didn’t help.

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Assuming Win7 64-bit with Internet Explorer 11 (IE11) installed.

We’ll need to «dig a little deeper» here. Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

1a. When (approx. date) did you purchase the HP computer?

1b. Has Windows 10 ever been offered and/or installed?

1c. Have you ever done a Repair Install and/or a clean install of Windows 7?

2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

4. Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?

5a. Is KB3170106, KB3170455, KB3168965, and/or KB3163245 listed in Installed Updates (not Update History)? [1]

5b. How about KB3150513, KB3138612, KB3123862, KB3035583, KB2952664 and/or KB2990214?

6. Assuming Java is installed => Is Java Version 8 Update 101 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

7. Is Adobe Flash Player v22.0.0.210 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/

8a. When (exact date) was Internet Explorer 11 installed according to Installed Updates?

8c. Is Firefox version 48 (or higher) and/or Google Chrome version 52.0.2743.116 (or higher) or any other alternate browser installed?

9. Are you in the habit of using «Registry cleaners» (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick Clean; AVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner component)?

==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
[2] No need to install Java if it’s not already installed!

Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002