Windows Update: FAQ

Note: If you’re looking for Microsoft Office update info, see Install Office updates.

In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. When you update, you’ll get the latest fixes and security improvements, helping your device run efficiently and stay protected. In most cases, restarting your device completes the update. Make sure your device is plugged in when you know updates will be installed.

If other questions come up when you update Windows 10, here are some other areas that might interest you:

When you only want info about updating Windows 10, you’ll find answers to many of your questions here:

When the Windows 10 May 2020 Update is ready for your device, it will be available to download and install from the Windows Update page in Settings. Choose a time that works best for you to download the update. You’ll then need to restart your device and complete the installation. After that, your device will be running Windows 10, version 2004.

To manually check for the latest recommended updates, select Start > Settings > Update & Security > Windows Update > Windows Update .

To get help updating to the latest version of Windows 10, go to the Microsoft software download page and download the Update Assistant.

Some updates may not be available on all devices at the same time—we’re making sure updates are ready and compatible.

To stay up to date, select Start > Settings > Update & Security > Windows Update > Windows Update , and then select Check for updates.

If a feature update is available for your device, it will appear separately on the Windows Update page. To install it, select Download and install now.

Here are a few things you can try if you’re having trouble installing updates:

Make sure that your device is connected to the internet. Downloading updates requires an internet connection.

If you’re connected the internet, try to install the updates manually. Select Start > Settings > Update & Security > Windows Update > Windows Update , and then view available updates.
Check for updates

Run the Windows Update Troubleshooter. Select Start > Settings > Update & Security > Troubleshoot . Under Get up and running, select Windows Update.

The time required to download updates primarily depends on internet connection speed, network settings, and update size. Make sure your device is plugged in and connected to the internet to download updates faster.

You can’t stop updates entirely—because they help keep your device safe and secure, updates will eventually need to be installed and downloaded, regardless of your update settings. Here’s how to temporarily pause updates from being downloaded and installed. Note that after the pause limit is reached, you’ll need to install the latest updates before you can pause updates again.

In the Windows 10 November 2019 Update (version 1909) or later, or in Windows version 1809 for Pro or Enterprise, select Start > Settings > Update & Security > Windows Update . Then choose one of the following options:

Select Pause updates for 7 days.

Select Advanced options. Then, in the Pause updates section, select the drop-down menu and specify a date for updates to resume.

To finish installing an update, your device will need to restart. Windows will try to restart your device when you’re not using it. If it can’t, you’ll be asked to schedule the restart for a more convenient time. Or, you can schedule anytime by following these steps:

Select Start > Settings > Update & Security > Windows Update > Windows Update .

Select Schedule the restart and choose a time that’s convenient for you.

You can set active hours to make sure automatic restarts for updates only happen when you’re not using your device. Learn about active hours for Windows 10.

Try deleting files you don’t need, uninstalling apps you don’t use, or moving files to another drive like an external USB drive or OneDrive. For more tips on freeing up disk space, see Free up drive space in Windows 10.

We recommend keeping devices like laptops and tablets plugged in when you’re not using them. This way, if updates are installed outside active hours, your device will have enough power to complete the installation. Windows updates don’t consume more battery than other typical system processes.

An update history is available so you can see which updates were installed, and when. You can also use this list to remove specific updates, although we don’t recommend this unless it’s necessary.

Select Start > Settings > Update & Security > Windows Update > Windows Update > View update history .

For more info about what’s included in updates for Windows 10, see Windows 10 update history.

We don’t recommend that you remove any installed updates. However, if you must remove an update, you can do so in update history.

Select Start > Settings > Update & Security > Windows Update > View update history > Uninstall updates.

Select the update you want to remove, then select Uninstall.

Feature updates are typically released twice per year and include new functionality and capabilities as well as potential fixes and security updates. Quality updates are more frequent and mainly include small fixes and security updates. Windows is designed to deliver both kinds of updates to devices through Windows Update.

To double check that your device is up to date, open Settings > Update & Security > Windows Update and see your update status and available updates.

To find which version of Windows you’re running, see Which version of Windows operating system am I running?

Reserved storage is not automatically turned on by Windows in any update scenarios. It is only turned on for new devices with the Windows 10 May 2019 Update (version 1903) or later preinstalled, or devices on which a clean install was performed.

Note: If you’re looking for Microsoft Office update info, see Install Office updates.

The best way to keep Windows 8.1 up to date is to turn on automatic updates. With automatic updates, you don’t have to search for updates online or worry about missing critical fixes or device drivers for your PC. Instead, Windows Update automatically installs important updates as they become available.

To turn on automatic updates:

Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update. If you want to check for updates manually, select Check now.

Select Choose how updates get installed, and then, under Important updates, select Install updates automatically (recommended).

Under Recommended updates, select Give me recommended updates the same way I receive important updates.

Under Microsoft Update, select Give me updates for other Microsoft products when I update Windows, and then select Apply.

Click the questions below to see answers about how Windows Update keeps your device up to date.

Note: If your PC is connected to a network where updates are managed by Group Policy, you might not be able to change settings related to Windows Update. For more info, contact your organization’s technical support.

Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update. To check for updates manually, select Check now.

An update history is available so you can see which updates were installed, and when. You can also use this list to remove specific updates, although we don’t recommend this unless it’s necessary.

To see your PC’s update history, open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update > View your update history.

We don’t recommend that you remove any installed updates. However, if you must remove an update, you can do so in update history.

Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update > View your update history.

Select the update you want to remove, then select Uninstall.

Here are a few things to try if you’re having problems installing updates:

Make sure that your PC is connected to the internet. Some updates can’t be installed if you’re using a metered internet connection.

If you’re connected the internet and updates aren’t installed automatically, wait a few minutes and then try to install the updates manually.

See the Fix Windows Update errors guided walkthrough to try to fix the problem.

Support for Windows 7 ended on January 14, 2020

We recommend you move to a Windows 10 PC to continue to receive security updates from Microsoft.

Click the questions below to see answers about how Windows Update keeps your device up to date.

Download Windows 10

Before updating, please refer to the Windows release information status for known issues to confirm your device is not impacted.

Windows 10 October 2020 Update

The Update Assistant can help you update to the latest version of Windows 10. To get started, click Update now.

Create Windows 10 installation media

To get started, you will first need to have a license to install Windows 10. You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below.

Here’s when to use these instructions:

• You have a license to install Windows 10 and are upgrading this PC from Windows 7 or Windows 8.1.
• You need to reinstall Windows 10 on a PC you’ve already successfully activated Windows 10.

If you are installing Windows 10 on a PC running Windows XP or Windows Vista, or if you need to create installation media to install Windows 10 on a different PC, see Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC section below.

Note: Before you install Windows 10, check to make sure your PC meets the system requirements for Windows 10. We also recommend going to the PC manufacturer’s website for any additional info about updated drivers and hardware compatibility.

1. Select Download tool, and select Run. You need to be an administrator to run this tool.
2. On the License terms page, if you accept the license terms, select Accept.
3. On the What do you want to do? page, select Upgrade this PC now, and then select Next.

After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC. All Windows 10 editions are available when you select Windows 10, except for Enterprise edition. For more information on Enterprise edition, go to the Volume Licensing Service Center.

• If you don’t have a license to install Windows 10 and have not yet previously upgraded to it, you can purchase a copy here: https://www.microsoft.com/en-us/windows/get-windows-10.
• If you previously upgraded to Windows 10 on this PC and you’re reinstalling it, you don’t need to enter a product key. Your copy of Windows 10 will automatically activate later using your digital license.

When Windows 10 is ready to install, you’ll see a recap of what you’ve chosen, and what will be kept through the upgrade. Select Change what to keep to set whether you would like to Keep personal files and apps, or Keep personal files only, or choose to keep Nothing during the upgrade.

Save and close any open apps and files you may be running, and when you’re ready, select Install.

It might take some time to install Windows 10, and your PC will restart a few times. Make sure you don’t turn off your PC.

Follow these steps to create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.

Before you download the tool make sure you have:

• An internet connection (internet service provider fees may apply).
• Sufficient data storage available on a computer, USB or external drive for the download.
• A blank USB flash drive with at least 8GB of space or blank DVD (and DVD burner) if you want to create media. We recommend using a blank USB or blank DVD, because any content on it will be deleted.
• When burning a DVD from an ISO file, if you are told the disc image file is too large you will need to use Dual Layer (DL) DVD Media.

Check a few things on the PC where you want to install Windows 10:

• 64-bit or 32-bit processor (CPU). You’ll create either a 64-bit or 32-bit version of Windows 10. To check this on your PC, go to PC info in PC settings or System in Control Panel, and look for System type.
• System requirements. Make sure the PC meets the system requirements for Windows 10. We also recommend going to the PC manufacturer’s website for additional info about updated drivers and hardware compatibility.
• Language in Windows. You’ll need to choose the same language when you install Windows 10. To see what language you’re currently using, go to Time and language in PC settings or Region in Control Panel.
• Edition of Windows. You should also choose the same edition of Windows. To check what edition you’re currently running, go to PC info in PC settings or System in Control Panel, and look for Windows edition. Windows 10 Enterprise isn’t available in the media creation tool. For more info, go to the Volume Licensing Service Center.
• Microsoft Office products. If you just purchased a new device that includes Office 365, we recommend redeeming (installing) Office before upgrading to Windows 10. To redeem your copy of Office, please see Download and install Office 365 Home, Personal, or University on your PC. For more information, check How to upgrade to Windows 10 on new devices that include Office 365.

If you have Office 2010 or earlier and choose to perform a clean install of Windows 10, you will need to locate your Office product key. For tips on locating your product key, check Find your Office 2010 product key or Enter the product key for your Office 2007 program.

Using the tool to create installation media:

1. Select Download tool now, and select Run. You need to be an administrator to run this tool.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. This table will help you decide which edition of Windows 10 you’ll choose:

Your current edition of Windows	Windows 10 edition
Windows 7 Starter Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Ultimate Windows 8/8.1 Windows 8.1 with Bing Windows 8 Pro Windows 8.1 Pro Windows 8/8.1 Professional with Media Center Windows 8/8.1 Single Language Windows 8 Single Language with Bing Windows 10 Home Windows 10 Pro	Windows 10
Windows 8/8.1 Chinese Language Edition Windows 8 Chinese Language Edition with Bing	Windows 10 Home China​

Select which media you want to use:

• USB flash drive. Attach a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
• ISO file. Save an ISO file to your PC, which you can use to create a DVD. After the file is downloaded, you can go to location where the file is saved, or select Open DVD burner, and follow the instructions to burn the file to a DVD. For more info about using an ISO file, see Additional methods for using the ISO file to install Windows 10 section below.

After the installation media is created, follow the steps below to use it.

After completing the steps to install Windows 10, please check that you have all the necessary device drivers installed. To check for updates now, select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates. You may also wish to visit your device manufacturer’s support site for any additional drivers that may be needed.

Note: Drivers for Surface devices may be found on the Download drivers and firmware for Surface page.

Before you install Windows 10, it’s a good idea to save any work and back up your PC before you start. If you used the media creation tool to download an ISO file for Windows 10, you’ll need to burn it to a DVD before following these steps.

1. Attach the USB flash drive or insert the DVD on the PC where you want to install Windows 10.
2. Restart your PC.

If your PC does not automatically boot to the USB or DVD media, you might have to open a boot menu or change the boot order in your PC’s BIOS or UEFI settings. To open a boot menu or change the boot order, you’ll typically need to press a key (such as F2, F12, Delete, or Esc) immediately after you turn on your PC. For instructions on accessing the boot menu or changing the boot order for your PC, check the documentation that came with your PC or go to the manufacturer’s website. If you do not see the USB or DVD media device listed within the boot options, you may need to reach out to the PC manufacturer for instructions for temporarily disabling Secure Boot in your BIOS settings.

If changing the boot menu or order doesn’t work, and your PC immediately boots into the OS you want to replace, it is possible the PC had not fully shut down. To ensure the PC fully shuts down, select the power button on the sign-in screen or on the Start menu and select Shut down.

On the Install Windows page, select your language, time, and keyboard preferences, and then select Next.

Select Install Windows.

If you downloaded an ISO file for Windows 10, the file is saved locally at the location you selected. If you have a third-party DVD burning program installed on your computer that you prefer to use for creating the installation DVD, that program might open by going to the location where the file is saved and double-clicking the ISO file, or right-click the ISO file, select Open with and choose your preferred DVD burning software.

If you want to use the Windows Disk Image Burner to create an installation DVD, go to the location where the ISO file is saved. Right-click the ISO file and select Properties. On the General tab, click Change and select Windows Explorer for the program you would like to use to open ISO files and select Apply. Then right-click the ISO file and select Burn disc image.

If you want to install Windows 10 directly from the ISO file without using a DVD or flash drive, you can do so by mounting the ISO file. This will perform an upgrade of your current operating system to Windows 10.