FIX: Can’t send attachments in Windows Mail app

• Is the Windows 10 Mail app not showing attachments? Don’t sweat it, there are workarounds.
• Check out the tested fixes below to get your attachments going again in no time.
• If you’re loyal to native Windows solutions, get more useful information from our Windows Live Mail Guides.
• Don’t be shy to explore our Apps Hub as well for more handy tips and fixes.

• Manage ALL your emails in a single inbox
• Easy to integrate popular apps (Facebook, Todoist, LinkedIn, Dropbox, etc.)
• Access all your contact from a single environment
• Get rid of errors and lost email data

Email made easy & beautiful

Are you having email attachment problems in the Windows 10 mail app? First of all, you need to double-check that the attachments you are trying to send have not passed the maximum sending capacity limit.

There are a few bugs with the Windows 10 mail app but the important thing is that you can fix them very quickly.

Usually, when sending multiple attachments in one email, the first attachment will be sent correctly but the other ones will go to your draft folder or you will just receive a message telling you that the mail did not go through.

By following the guidelines below, you will be able to fix this problem in just a few minutes of your time and properly send attachments in your Windows 10 mail app.

Windows 10 can’t attach files to emails? Here’s how to fix it:

Windows 10 mail app not showing attachments

1. Use a different mail app

Since simplicity is usually the key to solving all issues, we suggest you switch for a different email app that can perform this task easily.

You might not be a fan of third-party apps, but we dare say that our recommendation below is quite similar to the Windows native emailing solution in terms of ease of use, the only difference residing in its stronger and more complex capacities.

Install Mailbird

This email client features an uncluttered and very intuitive interface that will allow you to easily manage your emails, attachments, and contacts in one unified Inbox.

Speaking about that, the incredible Attachment Search feature allows you to quickly and effortlessly track down even year-old attachments.

By adding integrations to the table (and Mailbird surely does allow you to connect all your favorite email, calendar, task, and messaging apps into one), you will enjoy a plethora of functionalities to cover all your communication needs.

Let’s quickly look at its key features:

• Easy emails and contacts management from a unified Inbox
• Customization options (numerous free color themes, different Windows-adapted layouts and more)
• Seamless app integrations (Facebook, Twitter, Whatsapp, Dropbox, Google Calendar, Asana and more)
• Snooze feature to separate and prioritize your emails
• Custom Sounds notifications for incoming and outgoing emails
• Intuitive keyboard shortcuts for archiving, composing, replying, and forwarding
• Multi-language 24/7 free support

Mailbird

2. Run the Mail app troubleshooter

We will need to run the Windows 10 mail app troubleshooter and let it fix any errors you might have with your mail account or just with the mail app.

After you installed the troubleshooting app, open it, and wait for it to finish the scanning and repair process on your Windows 10 system.

3. Update your Mail app

Check to see if the latest Mail app updates are installed on your Windows 10 PC. Running outdated Mail app versions may prevent you from using all the app’s features and even block outgoing emails.

4. Disable your antivirus

Check and see if your antivirus is allowing the Windows 10 mail app to run properly.

The best way to do this is to disable the antivirus and try sending the attachments. If it works, then you have to set the permissions in your antivirus to allow the mail app to work correctly.

5. Turn off your firewall

Double-check if the Windows 10 mail app is blocked by your Windows Firewall. If it is, it might prevent you from sending mail attachments.

Try turning off the Windows 10 Firewall and send the attachments again. If you can, then you will have to set the necessary permissions to allow your mail app to work correctly.

6. Reinstall the Windows Mail app

If you still have this issue after trying the three options above, then we are going to reinstall the app by following the steps posted below.

1. Log in to the Windows 10 mail app as you normally do.
2. Press and hold the buttons Windows and C in order to open the Charms bar.
3. Left-click on the Settings icon situated in the upper right corner of the charms bar.
4. Left-click on the Accounts icon.
5. Left-click on your account.
6. Left-click on Remove all accounts on the lower side of the window.
7. After performing the steps above, you can go ahead and add again your account to your mail app in Windows 10.

7. Check network permissions

If you are using your email at work and you have a VPN network, then maybe you should talk to the network administrators as they can set permissions that might prevent you from sending email attachments.

8. Reset Mail app settings

If you don’t want to reinstall the Mail app, resetting its settings may help you fix the email attachment problem. Here are the steps to follow:

1. Open the Settings app > go to Apps >Apps & features >Mail and Calendar
2. Expand the Mail and Calendar app >select Advanced options.
3. Click on the Reset button.
4. Sign in and try to send a new email attachment file to check if the problem persists.

There you have a few options you can try in order to fix your Windows 10 Mail app issues.

For any new ideas on the subject and additional troubleshooting solutions, feel free to reach for the comments below.

Email PDF attachments not showing up on my Windows 10 Mail platform.

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• With which Email account you’re facing this issue?
• What is the file format of those attachments?
• Did you tried accessing the account on Web browser?

This issue might have occurred due to corrupted mail app settings. As an initial troubleshooting, I suggest you to try the below steps and check if this helps.

I suggest you to Run the App Troubleshooter — This tool can automatically identify and fix some problems with the Windows Store and check if that helps.
http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issue still persists, try the below steps.

Change the Sync Settings in the Mail App and check.

1. On Search, click on “ Mail ” to open the Mail App.
2. Click on “ Settings ”.
3. Click on “ Accounts ”.
4. Click on your email account from the list of accounts.
5. Select the option “ Email ” under the section “ Change mail box Sync settings ”.

Let us know the status of Mail app issue to assist you further.

Can’t download attachments in Windows 10 Mail

I saw many similar topics but non of them described exactly the same problem as I have.

1) I’m using built in Mail application for Win 10

2) I’ve setup 2 Gmail accounts. Both worked perfectly in Windows Essentials on Win 8.1 before the upgrade.

3) I see all the mails and all the attachments inside them, but I can’t download or open any attachment.

4) I can see attachment type and size, but when I click on the attachment it just shows download animation and says cancel. I even left an app open for the night — nothing.

Some additional info: I have only windows defender as antivirus, my Internet connection is 12 MB/s, same accounts work perfect on iOS and other PC with Win 8.1, connected to the same network.

Please help, the app is unusable with this problem.

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Thank you for posting your query on Microsoft Community.

As per the description, I understand that you are facing some issues using Windows 10.

This might have occurred due to some corruptions in apps.

Try the methods.

Method 1:

I would suggest you to run the apps troubleshooter and check if it helps with the issue. Refer to the following article and run the Apps troubleshooter:

Method 2:

Run the System File Checker tool (SFC.exe)

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. It will scan your system files and to repair missing or corrupted system files in Windows. To run the SFC scan, refer to the Microsoft article below.

Method 3:

I would suggest you to temporarily disable the antivirus security software program installed on your computer and check if that helps.

Disclaimer: Antivirus software helps protecting your computer against viruses and other security threats. In most cases, you shouldn’t disable your antivirus software. If you have to temporarily disable it to install other software and\or troubleshoot any pertinent issue, you should re-enable it as soon as you’re done. If you are connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to malware attacks.

Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

No attachments in incoming Mail for Windows 10

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Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

I would require some more information to help you better.

1. What is the make & model of the computer?
2. How are you using mail is it through app or website?
3. Did you make any recent changes prior to this issue?
4. What type of file is the attachment?
5. When you sent yourself the file as an attachment, was it the same file that the other user sent?
6. Do you have any 3rd party Antivirus or related security software installed?

The information is not sufficient to answer your question. Reply us with more information by answering the above questions

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I am having the exact same problem. I’m trying to send myself pictures but I cannot see the attachments in the windows 10 mail application. When I use Edge to login to the web portal it works fine. Although even then the pictures seem to have been shrunk down from their original size. Also I don’t appreciate the Windows response below, they shouldn’t answer a question with a question, let alone a series of questions. I thought the original question was pretty clear.

The second question by Microsoft is answered in the original question, or did they not read it properly. File type shouldn’t be an issue, the problem is we can’t see the file, not that we can’t open the file. Even an improper file type will show up as an attachment. The 5th question, once again if you read their question they were looking at the same email, in outlook.com they could see the attachments and in the windows 10 mail app they couldn’t. They weren’t sending themselves an email to look at in the Windows App or vice-versa. I’m sorry but I get tired of people giving standard responses without giving any thought to the actual question, and then above all else provide zero insight to what the problem might be. I’d prefer for them to say they don’t know or that they’ll research some common causes, if any exist. sorry rant over.

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I cannot get attachements with Window 10 email. The same emails I looked at on my Ipad have attachements.

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I’ll answer your questions seeing as you spent so much time thinking about the issue and felt that the additional information would be that final piece of the puzzle that helped

3. I updated to windows 10

4. Any file type( as it won’t show any attachment)

5. Doesn’t apply to my issue. But again, I don’t see any attatchment regardless of who sent it

6. I have AVG on my machine, but not sure how that would stop a mail client from identifying that an attachment was part of the email.

I have to agree with EldonParry did you spend any time thinking about what was actually asked of Microsoft? Given how immediately this issue presents itself there is no way you (MS) aren’t aware of the actual issue already.

I can see that for the previous versions of this app for other OSs there was a setting that would block certain attachment file types and there are instructions on how to unblock them. But those instructions can’t help here as there are no obvious security settings for this version of the app.

I (and I’m sure others as well) can understand that this may be low on a list of things to fix for windows 10 as it has just been released, but just tell us that. I would much rather be told «hey guys, we missed a bit in a mail client that not many of you will probably be using right now. Until we dedicate a team to look into it we can’t confirm why its broken. We can’t guarantee a fix until we do so you’ll probably need to use something else if you need attachments»

I get how customer service works. Establish that the user has not caused the issue before spending any time on them. But sometimes it would be refreshing if we just admit some faults. Something along the lines «We released Vista, we got you to put windows 8 on your PCs, we make mistakes too you know.»