FIX: Mouse or touchpad not working in Windows 10

• A laptop’s mousepad is one of the most essential interface components.
• The touchpad is sensitive, and software and hardware issues can affect its functionality.
• For example, touchpad issues can also be caused by a variety of System Errors.
• If you have any other device-related issues, check out our Peripherals Fix page.

1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
2. Click Start Scan to find Windows issues that could be causing PC problems.
3. Click Repair All to fix issues affecting your computer’s security and performance

• Restoro has been downloaded by 0 readers this month.

When you’re using a new operating system such as Windows 10, there can always be some hardware compatibility issues.

According to users, it seems that mouse pads and touchpads aren’t working for some Windows 10 users, and this can be a big problem, especially for laptop users, but today we have a few tips on how to fix this.

How do I fix mouse or touchpad issues in Windows 10?

1. Reinstall the touchpad driver

1. Press Windows key + X and go to Device Manager
2. In the Device Manager window find your touchpad drivers.
3. Right-click them, and select Uninstall.
4. Select the option to delete the driver package from the system.
5. Go to the Action menu of Device manager and select Scan for Hardware changes to reinstall your drivers.
6. Restart your computer.

Maybe something went wrong with your touchpad driver, while you were upgrading your system to Windows 10. So, you can try with reinstalling the touchpad or mouse driver, and check if it works again.

2. Install the latest drivers

1. Download the driver and right click the setup file.
2. Choose Properties and then go to Compatibility tab.
3. Check Run this program in compatibility mode for and choose Windows 8 from the list.
4. Install the driver and see if the problem still persists.

Often you’ll need drivers for Windows 10, so check your manufacturer’s website for Windows 10 drivers. If there are no Windows 10 drivers download latest Windows 8 drivers and install them in compatibility mode.

In addition, you can always check for Windows updates and keep your Windows 10 up to date to avoid any compatibility issues. If you’re having trouble updating your Windows, check out this guide that will help you solve them in no time.

Update drivers automatically

It is very important to choose the right driver versions from the manufacturer website. But since it can be hard to find the right drivers for your DVD-drive, a software dedicated to finding drivers automatically may come in handy.

Tweakbit’s Driver Updater (approved by Microsoft and Norton Antivirus) will help you update drivers automatically and prevent PC damage caused by installing the wrong driver versions. After several tests, our team concluded that this is the best-automatized solution.

Here is a quick guide on how to use it:

1. Download and install TweakBit Driver Updater
   • Once installed, the program will start scanning your PC for outdated drivers automatically.
   • Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates.
   • All you need to do is wait for the scan to complete.
     
   • Upon scan completion, you get a report on all problem drivers found on your PC.
2. Review the list and see if you want to update each driver individually or all at once.
   • To update one driver at a time, click the Update driver link next to the driver name.
   • Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
     

Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

3. Roll back to an older driver

This solution is the same as Solution 1, you open Device Manager, find your touchpad driver but instead of uninstalling it, you choose the Roll Back Driver option. After you’ve rolled back to older drivers, restart your PC and try again.

If the rollback worked and the issue was solved, you’ll have to prevent Windows from automatically updating your driver. To do that, follow the easy steps from this guide.

4. Enable ELAN

1. Go to Settings.
2. Find Devices and then go to Mouse & Touchpad.
3. Scroll down to Related Settings and click on Additional mouse options.
4. Mouse Properties Window should open and in it you should go to ELAN tab.
5. Click your device and then click Enable.

5. Enable ETD service

1. Press Ctrl+Alt+Del to open Task Manager and go to the Services tab.
2. Find ETD service and Enable it.
3. Restart your computer to see if the issue is resolved.

Editor’s Note: This article continues on the next page. Bookmark our hub dedicated to fixing mouse issues errors just in case you need to fix other issues later on.

No Keyboard and Mouse in Windows 7 Installation

bennyd87708

Reputable

I am aware that Windows 7 install doesn’t natively support USB 3.0, but unfortunately my PC has only USB 3.0 and 3.1. I followed this guide to put the necessary drivers into boot and install wim files which worked, and I used it multiple times successfully with my PC. That is, until recently I attempted a reinstall, and it worked as it had before, but after it finished the initial install and rebooted (from the hard drive instead of the usb) and it got on the screen asking for language, username, and pc name, the keyboard and mouse no longer worked. The lights weren’t turned on on my keyboard, so I know it was something with the usb 3 drivers. I tried redoing my usb installation by following the guide again, but that didn’t work. This breaks my brain because there is no way that the usb ports would work in the beginning of the installation from the usb, but not work near the end on the drive, right?

Some possibly relevant info:
I’m trying to install Windows 7 Pro 64-bit on an Asus Maximus IX Hero
I dont have any PS2 keyboards or mice to try with
There are only usb 3 ports on my case and on the motherboard i/o
I’ve unsuccessfully tried installing on another computer and then moving the drive
I know that Microsoft doesn’t like people trying to use windows 7 with the newer cpu generations
It’s worked in the past, so I know it’s not impossible
No, I don’t want to use Windows 10 (I’ve had to use it for about a week now and hate it)

I greatly appreciate any insight!
-Benny

ko888

Titan

What are your complete system specs?

Which Intel USB 3 driver version did you integrate into the Windows 7 installer image?

Which ASMedia USB 3.1 driver version did you integrate into the Windows 7 installer image?

No Keyboard & Mouse in Windows 7 Installation

When I get to the installation screen the mouse and keyboard doesn’t seem to work (I tried multiple mouse’s and keyboards (which work fine on other computers)) and no luck.

In the bios everything is fine.

What I have tried (some ideas are from the internet):

• Different Windows 7 installations.
• In the bios I turned off «Legacy USB» (Put it on disable)
  • Which by the way caused the keyboard and mouse not work in the bios & and the windows installation didn’t came up anymore, so I used the jumpers to reset the motherboard
• Tried both USB 2 and 3 ports. (keyboard, mouse and usb stick (installation))
• Tried using «Windows 7 USB3.0 Image Creator» from Intel.
• Switched USB ports while the installation is on and maybe let windows detect the keyboard/mouse.

I bought the computer today, the motherboard is Asus H110M-A, CPU is Intel i3 7100 (If you need more info just let me know in the comments). The installation is Windows 7 x64 SP1 Ultimate.

What more can I try? And what could be wrong?

EDIT: Don’t know if it helps but one of the keyboard & mouse I used are wireless and the model is Logitech MK270. I used wired mouse Roccat Kone XTD And keyboard CM Storm QuickFire. I used another simple wired mouse I bought from Ebay which I don’t know the model of.

All the keyboard & mouse above tested and worked on different computers (And have worked on the BIOS)

Thread: No keyboard or mouse during Windows 7 installation (B350-F)

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No keyboard or mouse during Windows 7 installation (B350-F)

I am building new PC and using Asus STRIX B350-F Gaming motherboard. It has only USB connection available for mouse, so I used USB mouse and keyboard. I went first to BIOS and I am able to use keyboard and mouse there. USB options are all enabled. However, when I start installing Windows 7, I get to the first screen to select language and neither keyboard nor mouse is detected.

I understand that relevant USB drivers are not on W7 installation that I use. I wouldn’t want to purchase new Windows just because of that.

I searched for USB drivers on that particular motherboard support site on Asus, but there is none. There is Chipset drivers of 1.3 GB but I can not use them prior I install windows. So after reading various websites, I understand that the only way out is to find relevant drivers and insert them into installation ISO file. I have tested one driver, used NLite to inject drivers to ISO, but ended up with same problem, no mouse or keyboard under installation. The whole process took quite some time, so I would like to avoid running through multiple attempts to find the right set up. This is why I am here.

Do you have any advice? Or link to correct driver for this particular motherboard? Or am I missing something else?

ROG Guru: Green Belt Array haihane PC Specs

haihane PC Specs
Motherboard	Crosshair V Formula Z
Processor	AMD FX 8350
Memory (part number)	Gskill F3-2400C10-8GTX
Graphics Card #1	ASUS HD 6950
Storage #1	WD Velociraptor 1TB
Storage #2	Corsair Neutron GTX 120GB SSD
CPU Cooler	Cooler Master Seidon 120XL
Case	Cooler Master Silencio 650
Power Supply	Corsair HX850
Keyboard	Corsair K70 RGB
Mouse	Logitech G500
OS	Windows 7 X64
Network Router	Linksys E2500

Join Date Jul 2013 Reputation 106 Posts 617

do you have any other usb keyboards you can use?
try different ports too maybe?

I have tried all ports. BIOS updated to latest version. Both, mouse and keyboard are available if I go into BIOS (and I need to click F2 to get into bios), so computer finds hardware. But when I start installing windows, it is not available anymore.

ROG Guru: Green Belt Array haihane PC Specs

haihane PC Specs
Motherboard	Crosshair V Formula Z
Processor	AMD FX 8350
Memory (part number)	Gskill F3-2400C10-8GTX
Graphics Card #1	ASUS HD 6950
Storage #1	WD Velociraptor 1TB
Storage #2	Corsair Neutron GTX 120GB SSD
CPU Cooler	Cooler Master Seidon 120XL
Case	Cooler Master Silencio 650
Power Supply	Corsair HX850
Keyboard	Corsair K70 RGB
Mouse	Logitech G500
OS	Windows 7 X64
Network Router	Linksys E2500

Join Date Jul 2013 Reputation 106 Posts 617

here’s what i think:
you said it only has connection for mouse , then i assumed you meant: one usb port for mouse, one usb port for keyboard (you’re not using some sort of unifying dongle that connects both mouse and keyboard to a single dongle right?).

then you went and tried windows install, and both mouse and keyboard inputs were non-existent (missing). this made me think: i’ve only seen this instance once, when a Corsair K70 keyboard’s firmware wasn’t up to date and forcing repeated keystroke inputs.

look at picture below:

the switch controls compatibility and response rate. i had this problem on the reverse (windows install was fine, but to use the keyboard on bios, the switch must first be switched to BIOS mode before it’d work, and you’ve got to do it before bios starts detecting hardware). my workaround at the time was simply getting another generic USB keyboard i had lying around to get into bios and finish up windows install. subsequent Corsair K70 firmware updates fixed this for good.

i’m suggesting the same because it’s the easiest fix (if the problem did come from your keyboard).

alternatively, maybe perhaps: disable fast boot on bios and force full hardware detection during every restart.
USB keyboards (in general) should work universally, their protocol is standardized, and one shouldn’t really need to install additional drivers for windows install to work as it should, hmm. :/

I said «It has only USB connection for mouse» meaning there is no PS2 connection. But yes, there are several USB ports and I tried them all. I did not use unify dongle, used usb cable mouse and usb cable keyboard connected to separate usb ports.

I will check if there is any switch on keyboard, not at home right now. However mouse definitely has no switches and is not detected either. I have read that W10 has USB drivers, while W7 might not have it for modern motherboards. This is why I try to find them and insert to W7 installation ISO file

ROG Guru: Green Belt Array haihane PC Specs

haihane PC Specs
Motherboard	Crosshair V Formula Z
Processor	AMD FX 8350
Memory (part number)	Gskill F3-2400C10-8GTX
Graphics Card #1	ASUS HD 6950
Storage #1	WD Velociraptor 1TB
Storage #2	Corsair Neutron GTX 120GB SSD
CPU Cooler	Cooler Master Seidon 120XL
Case	Cooler Master Silencio 650
Power Supply	Corsair HX850
Keyboard	Corsair K70 RGB
Mouse	Logitech G500
OS	Windows 7 X64
Network Router	Linksys E2500

Join Date Jul 2013 Reputation 106 Posts 617

I’ve long stopped playing with nlite and my memory about that is fuzzy at best. Sorry can’t help you on this one. It’ll take me quite a while to get up to shape with that program again.

Tell mah how it goes, I might learn something or two from your endeavor too.
Hey, do me a favor and disable fast boot and also enable full system initialization on bios. See if that helps anything.

ROG Guru: Black Belt Array Korth PC Specs

Korth PC Specs
Motherboard	ASUS X99 R5E (BIOS2101/1902)
Processor	Haswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
Memory (part number)	Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
Graphics Card #1	NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
Graphics Card #2	NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
Sound Card	JDS Labs O2+ODAC (RevB), USB2 UAC1
Monitor	ASUS PG278Q
Storage #1	Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
Storage #2	Comay BladeDrive E28 3200GB SSD, 8xPCIe2
CPU Cooler	Raijintek NEMESIS/TISIS, AS5, 2xNH-A14
Case	Obsidian 750D (original), 6xNH-A14
Power Supply	Zalman/FSP ZM1250 Platinum
Headset	Pilot P51 PTT *modded*
OS	Arch, Gentoo, Win7x64, Win10x64
Network Router	Actiontec T3200M VDSL2 Gateway
Accessory #1	TP-Link AC1900 Archer T9E, 1xPCIe
Accessory #2	ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
Accessory #3	ASUS OC Panel I (FW0501)

Join Date Mar 2015 Reputation 152 Posts 2,718

Some possible solutions . at least ideas to try out or consider .

— Connect the keyboard/mouse to a USB hub to the computer, the older and cheaper the better, because if the hub only supports early USB2 or USB1.x protocols then all downstream USB devices connected through it will enumerate with older USB2 or USB1.x protocols that Win7 natively supports.
— Alternately, if a USB keyboard works but USB mouse does not then you might be able to connect the mouse through a USB hub built into the keyboard.
— If your Win7 isn’t SP1 then you can upgrade it to SP1 at no cost (using the same Windows Product Key), I can’t recall but I think it had better USB support.
— You can try reinstalling a clean copy of Win7 from a bootable USB flash drive, when I did this with a Win8 installation it automagically fixed similar USB issues in some way I never quite bothered to understand but which still worked perfectly.
— You can try installing an Intel USB driver (like this one) intended for other Win7 platforms, sometimes they won’t install or won’t work, sometimes they will.
— You can try fixing Win7 USB drivers. Apparently the perfect solution for many users.
— You can buy a Win10 Product Key. Microsoft charges CAD$148+, other vendors charge much less («only» $20

$50), and there’s often promo codes or coupons. A sucky option, but at least it will future-proof better against future USB (or other hardware) problems and probably cost less than you paid for the keyboard and mouse. I hate giving Microsoft money, I already bought stupid Windows at least two dozen times over the years.
— You can install a linux! Mint is a popular and powerful choice for linux novices and Windows refugees. There’s also SteamOS, Androids, etc, though I don’t know much about running them on desktops. It might do everything you wanted Windows to do except run DirectX (although Mantle and Vulkan are pretty good * ). These non-Windows operating systems are well-supported, always FREE, and can run off «Live USB» or «Live CD/DVD» installs so there’s not even any need to do a fixed OS installation if you’re apprehensive about «wrecking» your Win7. Nothing to lose by trying one out.

* Vulkan is proving very compelling (one example) and even superior in some ways over Microsoft DirectX 12. The caveat is that *very few* games are optimized for Vulkan, it’s supported by SteamOS and UE4 and it’s steadily gaining traction, it will be supported by many (if not all) upcoming titles . but in the meantime it is poorly supported and games with no Vulkan and no DX12 must run sucky OGL, lol.

Last edited by Korth; 10-12-2017 at 10:23 AM .