Download and install Windows support software on your Mac

After using Boot Camp Assistant to install or upgrade Microsoft Windows on your Mac, you might also need to install the latest Windows support software (drivers) from Apple.

When you install Microsoft Windows on your Mac, Boot Camp Assistant automatically opens the Boot Camp installer, which installs the latest Windows support software (drivers). If that doesn’t happen, or you experience any of the following issues while using Windows on your Mac, follow the steps in this article.

• Your Apple mouse, trackpad, or keyboard isn’t working in Windows.
  Force Touch isn’t designed to work in Windows.
• You don’t hear audio from the built-in speakers of your Mac in Windows.
• The built-in microphone or camera of your Mac isn’t recognized in Windows.
• One or more screen resolutions are unavailable for your display in Windows.
• You can’t adjust the brightness of your built-in display in Windows.
• You have issues with Bluetooth or Wi-Fi in Windows.
• You get an alert that Apple Software Update has stopped working.
• You get a message that your PC has a driver or service that isn’t ready for this version of Windows.
• Your Mac starts up to a black or blue screen after you install Windows.

If your Mac has an AMD video card and is having graphics issues in Windows, you might need to update your AMD graphics drivers instead.

Install the latest macOS updates

Before proceeding, install the latest macOS updates, which can include updates to Boot Camp.

Format a USB flash drive

To install the latest Windows support software, you need a 16GB or larger USB flash drive formatted as MS-DOS (FAT).

1. Start your Mac from macOS.
2. Plug the USB flash drive into your Mac.
3. Open Disk Utility, which is in the Utilities folder of your Applications folder.
4. Choose View > Show All Devices from the menu bar.
5. From the sidebar in Disk Utility, select your USB flash drive. (Select the drive name, not the volume name beneath it.)
   
6. Click the Erase button or tab.
7. Choose MS-DOS (FAT) as the format and Master Boot Record as the scheme.
8. Click Erase to format the drive. When done, quit Disk Utility.

Download the Windows support software

1. Make sure that your Mac is connected to the Internet.
2. Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder.
3. From the menu bar at the top of your screen, choose Action > Download Windows Support Software, then choose your USB flash drive as the save destination. When the download completes, quit Boot Camp Assistant.
   

Install the Windows support software

After downloading the Windows support software to your flash drive, follow these steps to install the software. (If you’re attempting to resolve issues with a Bluetooth mouse or keyboard, it might be easier to use a USB mouse or keyboard until these steps are complete.)

1. Make sure that the USB flash drive is plugged into your Mac.
2. Start up your Mac in Windows.
3. From File Explorer, open the USB flash drive, then open Setup or setup.exe, which is in the WindowsSupport folder or BootCamp folder. When you’re asked to allow Boot Camp to make changes to your device, click Yes.
4. Click Repair to begin installation. If you get an alert that the software hasn’t passed Windows Logo testing, click Continue Anyway.
5. After installation completes, click Finish, then click Yes when you’re asked to restart your Mac.

Learn more

If you can’t download or save the Windows support software:

• If the assistant says that the Windows support software could not be saved to the selected drive, or that the USB flash drive can’t be used, make sure that your USB flash drive has a storage capacity of at least 16GB and is formatted correctly.
• If the assistant doesn’t see your USB flash drive, click Go Back and make sure that the drive is connected directly to the USB port on your Mac—not to a display, hub, or keyboard. Disconnect and reconnect the drive, then click Continue.
• If the assistant says that it can’t download the software because of a network problem, make sure that your Mac is connected to the Internet.
• Make sure that your Mac meets the system requirements to install Windows using Boot Camp.

If a Mac feature still doesn’t work after updating the Windows support software, search for your symptom on the Apple support website or Microsoft support website. Some features of your Mac aren’t designed to work in Windows.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

If your computer doesn’t recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and your computer doesn’t recognize your iPhone, iPad, or iPod, get help.

If your computer doesn’t recognize your connected device, you might see an unknown error or a «0xE» error. If you do, follow these steps and try to connect your device again after each step:

1. Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you’re using iTunes, make sure you have the latest version.
3. Make sure that your device is turned on.
4. If you see a Trust this Computer alert, unlock your device and tap Trust.
5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
6. Restart your computer.
7. Restart your device:
   • iPhone
   • iPad
   • iPod touch
8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

For more help, follow the steps below for your Mac or Windows PC.

If you use a Mac

1. Connect your iOS or iPadOS device and make sure that it’s unlocked and on the Home screen.
2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
3. From the list on the left, select USB.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don’t see your device or still need help, contact Apple Support.
   

If you use a Windows PC

The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.

If you downloaded iTunes from the Microsoft Store

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Click and hold (or right-click) the Start button, then choose Device Manager.
4. Locate and expand the Portable Devices section.
5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
   
6. Select «Search automatically for updated driver software.»
7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
8. Open iTunes.

If you downloaded iTunes from Apple

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Press the Windows and R key on your keyboard to open the Run command.
4. In the Run window, enter:
   %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
5. Click OK.
6. Right-click on the usbaapl64.inf or usbaapl.inf file and choose Install.
   
   You might see other files that start with usbaapl64 or usbaapl . Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
7. Disconnect your device from your computer, then restart your computer.
8. Reconnect your device and open iTunes.

If your device still isn’t recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

1. Press the Windows and R key on your keyboard to open the Run command.
2. In the Run window, enter devmgmt.msc , then click OK. Device Manager should open.
3. Locate and expand the Universal Serial Bus controllers section.
4. Look for the Apple Mobile Device USB driver.
   

If you don’t see the Apple Mobile Device USB Driver or you see Unknown Device:

• Connect your device to your computer with a different USB cable.
• Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.

If you see the Apple Mobile Device USB driver with an error symbol:

If you see , , or next to the Apple Mobile Device USB driver, follow these steps:

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Set up and use iCloud for Windows

With iCloud for Windows, the photos, documents, and bookmarks on your PC are updated automatically on your Apple devices.

Before you begin

Make sure that you set up iCloud on your iPhone, iPad, or iPod touch or Mac and that you’re signed in with your Apple ID. Then follow the steps below to download and set up iCloud for Windows.

Want to access iCloud’s latest features? See the recommended system requirements. iCloud requires an Internet connection. iCloud might not be available in all areas and features vary. If you use a Managed Apple ID, iCloud for Windows isn’t supported.

Set up iCloud for Windows

1. Download iCloud for Windows on your PC.
   • Windows 10: Go to the Microsoft Store to download iCloud for Windows.
   • Earlier versions of Windows*: Download iCloud for Windows from apple.com.
   • If it doesn’t install automatically, go to File Explorer and open iCloud Setup.
2. Restart your computer.
3. Make sure iCloud for Windows is open. If it doesn’t open automatically, go to Start, open Apps or Programs, and open iCloud for Windows.
4. Enter your Apple ID to sign in to iCloud.
5. Choose the features and content that you want to keep up to date across your devices.
   
6. Click Apply.

Download and share your photos

When you turn on Photos, iCloud for Windows creates a Photos folder in File Explorer called iCloud Photos. iCloud Photos uploads new photos and videos that you add to the iCloud Photos folder on your PC so you can see them in the Photos app on your iPhone, iPad, iPod touch, and Mac, and on iCloud.com. New photos and videos you take automatically download from iCloud Photos.

Share your photos

You can also share your photos. Shared Albums lets you view, share, and comment on the photos and videos you share with other people. And if you use the latest version of iCloud for Windows, you can pin photos to keep them local to your device. When you unpin them, they upload to iCloud instead.

See your files and folders with iCloud Drive

When you turn on iCloud Drive, iCloud for Windows creates an iCloud Drive folder in File Explorer. You can find documents that you’ve stored in iCloud in this folder. When you create a file on your PC and save it to the iCloud Drive folder, it also appears on your other devices.

If you want to work on files with friends or colleagues, you can share individual files or create a shared folder to share a group of files. You can also pin files and folders so you can use them offline, and easily check the status of a download or shared file. In iCloud for Windows 12, you can find and recover files deleted from iCloud Drive in the past 30 days in Recently Deleted in iOS, iPadOS, or iCloud.com, in Trash in macOS, and in Recycle Bin in Windows. If you use Delete or Delete All in Recently Deleted or empty the Trash in macOS, files aren’t recoverable. If you don’t see the files you wish to restore, you can recover files deleted within the last 30 days at iCloud.com.

You can also access your iCloud Drive files and folders at iCloud.com.

If you receive an error when you try to move a file from iCloud for Windows, you might need to download the file to your Windows PC. After you download the file, try moving it again.

Keep your apps up to date

When you use iCloud on all of your devices, you can keep your Mail, Contacts, Calendars, and Tasks* updated no matter which device you’re using. Just make sure iCloud is set up on your PC, iPhone, iPad, iPod touch, or Mac using the steps below.

* On a Mac or iOS device, you see Reminders instead of Tasks.

On your PC

1. Open iCloud for Windows.
2. Select Mail, Contacts, Calendars, and Tasks then click Apply.
3. You’ll see your iCloud Mail account in the folder pane on the left side of Microsoft Outlook 2007 through Outlook 2016.

If you sign in to iCloud using a third-party Mail app outside of iCloud for Windows, learn how to create an app-specific password to keep information up to date on your devices.