[PC] How to Resolve Most Easy Anti-Cheat Errors

Easy Anti-Cheat is the name of the anti-cheat service used for Vermintide 2. This article contains the most commonly produced Easy Anti-Cheat errors, and how to resolve them.

Contents

Easy Anti-Cheat Is Not Installed

Easy Anti-Cheat can be installed or repaired using the EasyAntiCheat_Setup executable located in the Vermintide 2 ‘installers’ directory. The path to this directory on your PC will be similar to this:

C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\installers\EasyAntiCheat

Game Security Violation Detected (#0000000D) [LightingService.exe]

The LightingService executable belongs to a program called ASUS Aura Sync, which is considered suspicious by Easy Anti-Cheat due to it’s use of an old, exploitable driver. This consequently results in the ‘Game Security Violation Detected (#0000000D) [LightingService.exe]’ error.

We recommend that you disable ASUS Aura Sync via the Windows Task Manager prior to launching Vermintide 2.

Access is Denied

This error has been known to occur when a player has an RGB controller such as ASUS Aura Sync or RGB Fusion running on their PC. These are considered to be suspicious by Easy Anti-Cheat due to their use of old, exploitable drivers and may produce the error above.

We recommend that you disable any RGB controllers via the Windows Task Manager prior to launching Vermintide 2.

Error Code: 23

This error indicates missing dependencies such as DirectX, GPU drivers, Windows updates, Visual C++ Redistributables. We recommend that you run through the solutions listed below:

• Ensure the latest updates for Windows are installed
• Perform a clean re-installation of your GPU drivers using the appropriate instructions below:
  • For AMD GPUs: https://support.fatshark.se/hc/en-us/articles/360021424673—PC-How-to-perform-a-clean-re-installation-of-your-AMD-GPU-drivers
  • For NVIDIA GPUs: https://support.fatshark.se/hc/en-us/articles/360021233554—PC-How-to-perform-a-clean-re-installation-of-your-NVIDIA-GPU-drivers
• Uninstall the existing version of the Visual C++ 2015 Redistributables, reboot your PC and reinstall from the Microsoft website: https://www.microsoft.com/en-gb/download/details.aspx?id=48145
  • If an error is displayed claiming the redistributables cannot be installed as a newer version is already installed on the PC, please reinstall the Visual C++ 2017 Redistributables instead
• Remove the ‘Certificates’ directory located here:
  C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\EasyAntiCheat
  Proceed to repair Easy Anti-Cheat using the EasyAntiCheat_Setup executable located here:
  C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\installers\EasyAntiCheat
  • You may then be prompted to ‘Verify Integrity of Game Files’ on launch. This can be done using the instructions here: https://support.fatshark.se/hc/en-us/articles/360021233534—PC-How-to-Verify-Integrity-of-Game-Files-via-Steam

Error: Copy Failed With 32

This error indicates something on your PC is blocking the Easy Anti-Cheat service from performing one of it’s operations. In most cases, an Anti-Virus or similar program is responsible.

Please ensure the appropriate Anti-Virus and Firewall exceptions are in place for both Vermintide 2 and the Easy Anti-Cheat service.

A ‘Selective Startup’ can also help diagnose whether a background application is resulting in your issue. This can be performed by:

1. Press the Windows key
2. Type ‘msconfig’ and select ‘System Configuration’
3. On the ‘General’ tab, select ‘Selective Startup’
4. Deselect ‘Load startup Items’
5. Reboot your PC
6. Launch Vermintide 2 as normal

If the error no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with Easy Anti-Cheat.

Additionally, please check that the Easy Anti-Cheat service is enabled by:

1. Open the Command Prompt as an administrator
2. Enter the command:
   services.msc
3. Locate Easy Anti-Cheat within the list and double-click it
4. Change ‘Startup Type’ to ‘Manual’
5. Save the changes

Error Code: 30004 (Unexpected Error. (WaitForSingleObject Failed: 2))

This error indicates that your current Windows installation is in a corrupted state. We recommend that you run through the solutions listed below:

• Run the Windows System File Checker using the instructions here: https://support.fatshark.se/hc/en-us/articles/360039450413—PC-How-to-run-the-Windows-System-File-Checker
• Ensure you have the latest updates for Windows installed
• Run an Anti-Virus scan, as it’s possible that a virus is present on the PC. Easy Anti-Cheat recommend using Malwarebytes Anti-Rootkit: https://www.malwarebytes.com/antirootkit/
• Use the Windows System Restore to revert the PC to a previously working state

Error Code: 30005 (CreateFile Failed with 32.)

This error indicates something on your PC is blocking the Easy Anti-Cheat service from performing one of it’s operations. In most cases, an Anti-Virus or similar program is responsible.

Please ensure the appropriate Anti-Virus and Firewall exceptions are in place for both Vermintide 2 and the Easy Anti-Cheat service.

A ‘Selective Startup’ can also help diagnose whether a background application is resulting in your issue. This can be performed by:

1. Press the Windows key
2. Type ‘msconfig’ and select ‘System Configuration’
3. On the ‘General’ tab, select ‘Selective Startup’
4. Deselect ‘Load startup Items’
5. Reboot your PC
6. Launch Vermintide 2 as normal

If the error no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with Easy Anti-Cheat.

Additionally, please check that the Easy Anti-Cheat service is enabled by:

1. Open the Command Prompt as an administrator
2. Enter the command:
   services.msc
3. Locate Easy Anti-Cheat within the list and double-click it
4. Change ‘Startup Type’ to ‘Manual’
5. Save the changes

Error Code: 30005 (CreateService Failed with 1072.)

This error indicates something on your PC is blocking the Easy Anti-Cheat service from performing one of it’s operations. In most cases, an Anti-Virus or similar program is responsible.

Please ensure the appropriate Anti-Virus and Firewall exceptions are in place for both Vermintide 2 and the Easy Anti-Cheat service.

A ‘Selective Startup’ can also help diagnose whether a background application is resulting in your issue. This can be performed by:

1. Press the Windows key
2. Type ‘msconfig’ and select ‘System Configuration’
3. On the ‘General’ tab, select ‘Selective Startup’
4. Deselect ‘Load startup Items’
5. Reboot your PC
6. Launch Vermintide 2 as normal

If the error no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with Easy Anti-Cheat.

Additionally, please check that the Easy Anti-Cheat service is enabled by:

1. Open the Command Prompt as an administrator
2. Enter the command:
   services.msc
3. Locate Easy Anti-Cheat within the list and double-click it
4. Change ‘Startup Type’ to ‘Manual’
5. Save the changes

Error Code: 30005 (StartService Failed with 1450.)

This error indicates that your version of Windows is not up-to-date. This is most common with Windows 7, but is possible with other versions.

Please ensure you have the latest updates for Windows installed.

(0xC0020015)

This error indicates something on your PC is blocking the Easy Anti-Cheat service from performing one of it’s operations. In most cases, an Anti-Virus or similar program is responsible.

Please ensure the appropriate Anti-Virus and Firewall exceptions are in place for both Vermintide 2 and the Easy Anti-Cheat service.

It should be noted that SpyBot is a common culprit for this error. Disabling or removing SpyBot should immediately resolve this issue.

A ‘Selective Startup’ can also help diagnose whether a background application is resulting in your issue. This can be performed by:

1. Press the Windows key
2. Type ‘msconfig’ and select ‘System Configuration’
3. On the ‘General’ tab, select ‘Selective Startup’
4. Deselect ‘Load startup Items’
5. Reboot your PC
6. Launch Vermintide 2 as normal

If the error no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with Easy Anti-Cheat.

Unknown File Version (vermintide.exe)

This error is usually isolated to those using BullGuard Anti-Virus.

Choosing to add the Vermintide 2 directory as an exception should immediately resolve this issue, and can be done by:

1. Go to the BullGuard ‘Settings’ menu
2. Select ‘Anti-Virus’ -> ‘Advanced Settings’ -> ‘Tuning’
3. Tick the ‘Skip Files/Folders’ checkbox
4. Click the ‘Files/Folders’ hyperlink to bring up a selection
5. Choose to exclude the Vermintide 2 directory

Untrusted System File

Please note: For those with ‘Untrusted System File’ errors referencing the wldap32 or nvd3dumx DLLs, please see the sections underneath instead.

This error occurs when a DLL on your PC has become corrupted and is consequently considered to be «untrusted» by Easy Anti-Cheat. We recommend that you run through the solutions below:

• Ensure the latest updates for Windows are installed
• ‘Verify Integrity of Game Files’ via Steam, using the instructions here: https://support.fatshark.se/hc/en-us/articles/360021233534—PC-How-to-Verify-Integrity-of-Game-Files-via-Steam
• Perform a clean re-installation of your GPU drivers using the appropriate instructions below:
  • For NVIDIA GPUs: https://support.fatshark.se/hc/en-us/articles/360021233554—PC-How-to-perform-a-clean-re-installation-of-your-NVIDIA-GPU-drivers
  • For AMD GPUs: https://support.fatshark.se/hc/en-us/articles/360021424673—PC-How-to-perform-a-clean-re-installation-of-your-AMD-GPU-drivers
• Remove the ‘Certificates’ directory located here:
  C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\EasyAntiCheat
  Proceed to repair Easy Anti-Cheat using the EasyAntiCheat_Setup executable located here:
  C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\installers\EasyAntiCheat
  • You may then be prompted to ‘Verify Integrity of Game Files’ on launch. This can be done using the instructions here: https://support.fatshark.se/hc/en-us/articles/360021233534—PC-How-to-Verify-Integrity-of-Game-Files-via-Steam
• Run the Windows System File Checker using the instructions here: https://support.fatshark.se/hc/en-us/articles/360039450413—PC-How-to-run-the-Windows-System-File-Checker
• Run an Anti-Virus scan, as it’s possible that a virus is present on the PC. Easy Anti-Cheat recommend using Malwarebytes Anti-Rootkit: https://www.malwarebytes.com/antirootkit/
• If you have another PC in the household, you may be able to manually replace the corrupted DLL with a valid copy from another PC
• Make note of the «untrusted» DLL and enter it into a Google search. You should be able to work out which program the DLL belongs to by doing this, and you will then need to reinstall or repair the affected program

Untrusted System File: C:\Windows\System32\wldap32.dll

This error occurs when the wldap32 DLL on your PC has become corrupted and is consequently considered to be «untrusted» by Easy Anti-Cheat. We recommend that you run through the solutions below:

• Ensure the latest updates for Windows are installed
• ‘Verify Integrity of Game Files’ via Steam, using the instructions here: https://support.fatshark.se/hc/en-us/articles/360021233534—PC-How-to-Verify-Integrity-of-Game-Files-via-Steam
• Remove the ‘Certificates’ directory located here:
  C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\EasyAntiCheat
  Proceed to repair Easy Anti-Cheat using the EasyAntiCheat_Setup executable located here:
  C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\installers\EasyAntiCheat
  • You may then be prompted to ‘Verify Integrity of Game Files’ on launch. This can be done using the instructions here: https://support.fatshark.se/hc/en-us/articles/360021233534—PC-How-to-Verify-Integrity-of-Game-Files-via-Steam
• Run the Windows System File Checker using the instructions here: https://support.fatshark.se/hc/en-us/articles/360039450413—PC-How-to-run-the-Windows-System-File-Checker
• Run an Anti-Virus scan, as it’s possible that a virus is present on the PC. Easy Anti-Cheat recommend using Malwarebytes Anti-Rootkit: https://www.malwarebytes.com/antirootkit/
• If you have another PC in the household, you may be able to manually replace the corrupted DLL with a valid copy from another PC

Untrusted System File: C:\Windows\System32\nvd3dumx.dll

This error occurs for Windows 7 users with NVIDIA GPUs specifically, and would have appeared after the most recent NVIDIA driver update.

This error is due to changes in how Microsoft handles drivers, and means the Windows 7 updates below must be installed to ensure compatibility:

No Game Executable Entry Was Found in the Catalogue. (Vermintide2.exe)

This error is usually isolated to those using BullGuard Anti-Virus.

Choosing to add the Vermintide 2 directory as an exception should immediately resolve this issue, and can be done by:

1. Go to the BullGuard ‘Settings’ menu
2. Select ‘Anti-Virus’ -> ‘Advanced Settings’ -> ‘Tuning’
3. Tick the ‘Skip Files/Folders’ checkbox
4. Click the ‘Files/Folders’ hyperlink to bring up a selection
5. Choose to exclude the Vermintide 2 directory