Решение проблемы с принтером в Windows 10
Технический уровень : Базовый
Краткое содержание
В данной статье я расскажу один из способов решения проблемы с неработающим принтером в операционной системе Windows 10.
Подробности
Убедитесь, что ваш принтер включен и подключен к компьютеру .
Если он подключен и не работает, попробуйте запустить средство устранения неполадок.
Если после запуска данного средства устранения неполадок все еще возникают проблемы с работой принтера, возможно потребуется установить новый драйвер для него.
Откройте Поиск , введите Устройства и принтеры , выберите данную настройку из списка результатов , и щелкните правой кнопкой мыши на свой принтер .
Затем выберите Удалить устройство .
Если Windows автоматически не сможет найти н овый драйвер для вашего принтера, откройте сайте производителя принтера, найдите на нем драйвер, совместимый с Windows и установите его, следуя инструкциям производителя принтера.
Всю поддержку по драйвера для оборудования оказывает производитель оборудования, а не компания Microsoft. Драйвера для оборудования разрабатывает его производитель.
К сожалению, не всегда производитель спешит разрабатывать драйвера для своего оборудования, совместимые с новой ОС.
Если производитель не разработал драйвера для принтера, совместимые с Windows 10, а драйвера от предыдущих ОС устанавливаться отказываются — выполните либо восстановление предыдущей ОС или дождитесь, когда производитель выпустит необходимые драйвера.
Если данная статья не помогла вам — создайте новый вопрос.
Microsoft исправила глобальную проблему с принтерами в Windows 10
18 июня 2020 года Microsoft выпустила патчи для всех поддерживаемых в текущий момент версий Windows 10, которые устраняют проблемы с принтерами, созданные предыдущими обновлениями ОС. Также патчи вышли для Windows Server 2012/2016/2019 и Windows 8.1.
Многие пользователи столкнулись с проблемами с некорректной работой различных принтеров после установки обновлений KB4557957 и KB4560960, входящих в июньский пакет обновлений безопасности (Patch Tuesday) для Windows 10. Оказалось, что после установки этих обновлений, если пользователь подключает USB-принтер, а затем выключал черех некоторое время ОС, а далее отключал или выключал принтер, то при последующем запуске Windows 10 используемый для подключения порт USB пропадал из списка портов принтера. Кроме того, Windows 10 не могла выполнять ни одну задачу, которая требовала взаимодействия с этим «отключенным» портом, включая печать документов.
Глобальное распространение этой проблема также было зафиксирована Microsoft и в компании пояснили, что приступили к работе по ее устранению. Пользователи Windows 10 и принтеров производства HP, Canon, Panasonic, Brother, Toshiba и Ricoh вдобавок стали замечать, что функциональность их принтеров тоже была нарушена — на некоторых системах переставала работать беспроводная печать, у других пропадали и не работали элементы системы печати, начинал некорректно работать диспетчер очереди печати, вплоть до выдачи ошибки и невозможности выполнить печать документов или изображений, даже в pdf.
Некоторые пользователи нашли свой вариант решения этой проблемы — они стали подключать к порту USB и включать принтер до запуска Windows 10. Но, например, для владельцев ноутбуков такое решение является не очень удобным. Да и полностью для всех пользователей это решение не подходило.
Microsoft в оперативном режиме, спустя неделю после возникновения этой проблемы, выпустила 16 июня 2020 года патчи для некоторых версий Windows 10, а двумя днями спустя вышли патчи и для остальных ОС, поддерживаемых компанией. Эти патчи доступны в центре обновления Windows, их также можно установить вручную. Вдобавок системные администраторы могут импортировать эти патчи в Windows Server Update Services (WSUS).
Список патчей, исправляющих проблемы с принтерами:
- Windows 10, версия 2004 — KB4567523;
- Windows 10, версия 1909 — KB4567512;
- Windows 10, версия 1903 — KB4567512;
- Windows 10, версия 1809 и Windows Server 2019 — KB4567513;
- Windows 10, версия 1803 — KB4567514;
- Windows 10, версия 1709 — KB4567515;
- Windows 10, версия 1703 — KB4567516;
- Windows 10, версия 1607 и Windows Server 2016 — KB4567517;
- Windows 10, версия 1507 — KB4567518;
- Windows 8.1 и Windows Server 2012 — KB4567521;
- Windows Server 2012 — KB4567522.
Ранее после выпуска Microsoft июньского пакета обновлений безопасности (Patch Tuesday) для Windows 10, пользователи стали жаловаться на проблемы с запуском некоторых установленных ранее приложений. Оказалось, что после установки обновлений: KB4557957 для Windows 10 версии 2004 и KB4560960 для Windows 10 версий 1903 и 1909, на некоторых системах пользователей происходит сбой в работе механизма IFEO (Image File Execution Options). В ветках IFEO реестра ОС стали появляться некорректные записи, которые приводили к возникновению ошибок при запуске многих приложений, например, Word, Excel, Steam, Discord, Killer Network Manager, Intel Rapid Storage, Daemon Tools. В настоящее время решить эту проблему можно удалением обновлений или внесением изменений в реестр ОС.
How to troubleshoot printing problems in Windows 10
Technical Level : Basic
This article provides basic troubleshooting steps that you can try if you can’t print anything within Windows 10. The steps listed in this article are an expansion of the troubleshooting article, Fix Printing Problems . If you have any feedback about these steps, please leave a comment on this Wiki article.
Check hardware . Make sure your printer is turned on and connected to your PC. Many printing problems are caused by hardware that isn’t set up quite right. Here are ideas to solve common problems with printer hardware.
1. Check the power. Make sure that the printer’s electrical cord is plugged into an electrical outlet and that the power switch is turned on. If you’re printing to a shared printer or a printer on a network, make sure that all necessary computers and routers are turned on too. If your printer or other equipment is plugged in to a surge protector or a backup power supply, make sure that hardware is plugged in and turned on as well.
2. Check the cables (wired printers). Make sure that the printer cable is properly connected from the printer to your PC.
3. Check the wireless connection (wireless printers)
Make sure the printer’s wireless option is turned on and available. Many printers have a button that displays a blue wireless icon when wireless is available. To learn where this button is located on your printer and to find instructions about how to turn it on, see the manual that came with the printer.
Run the printer’s wireless connectivity test. Many printers have a menu option to test the printer’s wireless connectivity. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions about how to do this.
If those check out and you’re still having problems, your PC may not be connecting to your wireless network. To learn more, see Why can’t I get online? If you’re still having problems, you can try more advanced steps here: Learn more about fixing network connection issues.
Run the Troubleshooter . To let Windows try to help you fix the problem, run the printing troubleshooter. A troubleshooter is an automated tool that can find and automatically fix some problems with your PC. The printing troubleshooter can fix problems with installing and connecting to a printer. If the link doesn’t open the troubleshooter If the link doesn’t open the troubleshooter, go to the search box on the taskbar, type Printing, then select Find and Fix printing problems.
Update drivers . Most printers require driver software to work properly. If you recently upgraded from one version of Windows to another, it’s possible that the current printer driver is for the previous version of Windows and may not work with Windows 10. If you’ve had recent power outages, viruses, or other computer problems, it’s possible that the drivers have become damaged. Downloading and installing the latest driver for your printer can resolve these types of problems.
Here are three ways to find and install a driver:
1. Use Windows Update . Windows Update might have an updated version of your printer driver. To update your drivers using Windows Update follow the steps in the article Update driver in Windows 10 .
2. Install software from the printer manufacturer . If your printer came with a disc, that disc might contain software that installs a driver for the printer.
3. Download and install the driver yourself . You can search for a driver on the manufacturer’s website. Try this if Windows Update can’t find a driver for your printer, and the printer didn’t come with software that installs a driver. To download and install a driver yourself:
If Windows can’t find a driver for your printer, and the printer didn’t come with driver software, you can look for a driver on the manufacturer’s website. Driver updates are often available in the support section of such websites. Locate and download the latest driver for your printer.
Follow the driver installation instructions on the website. Most drivers are self-installing—after you download them, you usually double-tap or double-click the file to begin the installation, and then the driver installs itself on your PC.
Some printers have drivers that aren’t self-installing. If you download a driver that isn’t self-installing, follow these steps. You must be signed in as an administrator.
1. Go to the search box on the taskbar and type Device Manager, then select Device Manager. You might be asked for an admin password or to confirm your choice.
2. Find the device that you want to update, and then right-click the device name.
3. Tap or select Browse my computer for driver software and then browse to the location that you downloaded the driver software to and click next. You might be asked for an admin password or to confirm your choice.
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Comments (22)
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My problem with my Epson printer is that I can not scan strait to my computer without using a third party program. I don’t have any problems printing anything from the computer.
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I also have had trouble trying to print e-mail messages & attachments in Outlook (Windows 10). By luck, I discovered how to fix this:
Open up Settings.
Open up Printers.
When you see «Let Windows Manage My Default Printer», make sure the option selected is «ON». Somehow mine was set on «OFF» — not sure how, maybe an update from Outlook (they like to change things around just for the sake of change, and because they can).
Haven’t had any printing issues since I did this.
Hope this helps someone.
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My computer is telling me my printer is offline and that it is turned off.
However my printer is on and connected to the web and will print from my iPhone.
How can I get connectivity back on between my HP printer and my computer ?
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Greetings,
I have an HP printer that depends on Win10 software to print from my (really great one year old DELL) PC that came with WIN 10.
There was a paper jam in the printer. It was cleared and the unit is fully functional, except it won’t print anything from any program (Office, Adobe, Screenshots, etc) from my WIN 10 PC (it will from my old Vista unit though). The printer currently scans and makes copies but will not print because the Win 10 software still says there’s still a paper jam (in every printing attempt from the above-mentioned programs), and despite following all existing online and internal troubleshooting/support advice, there isn’t a way to clear the error from YOUR software. unless you provide a new one.
Attempts: Same response from MS and HP troubleshooters stating there’s still a «paper jam» with no way to clear it from YOUR software. I’ve tried uninstalling/reinstalling the printer, turning my PC/printer on and off again, and updating the WIN 10 software—which it states is up to date. Tried rolling it back. Cleared all previous jobs. There isn’t a spooling error. There is no external driver to download. the unit works by interfacing with yours. My PC does not have a CD drive so I cannot install the original software. which would also not be current with WIN 10 anyway.
The only option for printer drivers is YOUR software and there does not seem to be a way to clear the «paper jam» error from your software. Please reply with a fix.
Printer is an HP 4315 Office Jet All-In-One and it works great otherwise so I’m not buying a new one. Please reply to me at *** Email address is removed for privacy *** with a fix for this specific issue and provide the info online with a link because according to the blogs, there are hundreds of other people struggling with this issue. which I’m also having with my Epson printer, so that’s 2 printers worth over $500 disabled by Win 10 software issues.
It seems like every time MS creates the «newest and best» thing, there are expensive (and often crippling) issues with pre-existing products, usually at the worst possible time, for example, when when facing a deadline. like now.
Please fix these Win 10 bugs or I’m trading in my PC for a MAC. again!
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Correction: HP unit states paper jam is clear and the unit functions perfectly except when trying to print from my WIN 10 unit regardless of the source of the document for print. The WIN 10 software is the only part of this picture that still thinks there’s a paper jam. This is a WIN 10 bug that needs fixing.
Greetings,
I have an HP printer that depends on Win10 software to print from my (really great one year old DELL) PC that came with WIN 10.
There was a paper jam in the printer. It was cleared and the unit is fully functional, except it won’t print anything from any program (Office, Adobe, Screenshots, etc) from my WIN 10 PC (it will from my old Vista unit though). The printer currently scans and makes copies but will not print because the Win 10 software still says there’s still a paper jam (in every printing attempt from the above-mentioned programs), and despite following all existing online and internal troubleshooting/support advice, there isn’t a way to clear the error from YOUR software. unless you provide a new one.
Attempts: Same response from MS and HP troubleshooters stating there’s still a «paper jam» with no way to clear it from YOUR software. I’ve tried uninstalling/reinstalling the printer, turning my PC/printer on and off again, and updating the WIN 10 software—which it states is up to date. Tried rolling it back. Cleared all previous jobs. There isn’t a spooling error. There is no external driver to download. the unit works by interfacing with yours. My PC does not have a CD drive so I cannot install the original software. which would also not be current with WIN 10 anyway.
The only option for printer drivers is YOUR software and there does not seem to be a way to clear the «paper jam» error from your software. Please reply with a fix.
Printer is an HP 4315 Office Jet All-In-One and it works great otherwise so I’m not buying a new one. Please reply to me at *** Email address is removed for privacy *** with a fix for this specific issue and provide the info online with a link because according to the blogs, there are hundreds of other people struggling with this issue. which I’m also having with my Epson printer, so that’s 2 printers worth over $500 disabled by Win 10 software issues.
It seems like every time MS creates the «newest and best» thing, there are expensive (and often crippling) issues with pre-existing products, usually at the worst possible time, for example, when when facing a deadline. like now.
Please fix these Win 10 bugs or I’m trading in my PC for a MAC. again!
