AMD Radeon R7 M360 DRiver issue
07-31-2017 01:52 AM — edited 07-31-2017 02:00 AM
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I bought this laptop in June 2016. It had R7 Graphics and R8 M365DX. After first update they became R7 M360 and R7 Graphics. Everything was fine until 17.4.4 amd upgrade. Since amd 17.4.4 (17.5. or the last one 17.7.2) device manager has yellow exclamation in both driver. it was fine until 17.4.3. What should i do?
08-01-2017 08:55 AM
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Welcome to HP Forums @Jengador,
Thanks for the post.
I understand that you are facing an issue with the AMD graphics driver on your computer, is that right?
Kudos to you for trying to troubleshoot the issue on your own.
Not to worry, I will be glad to assist you.
Have you tried to update all the drivers using HP Support Assistant?
Recommend you to run HP Support Assistant to make sure all the drivers are updated.
If the issue persists, uninstall the existing driver from device manager, delete the driver when prompted.
Restart the computer couple times.
Make sure to have the power adapter connected.
You can also download the graphics driver from AMD website as well.
Let me know how it goes.
Chimney_83
I am an HP Employee
