Thread: [PC]Rocksmith don’t recognize real tone cable in Windows 10 1803 Spring update | Forums

My system and game recognize the cable fine after the latest Windows update.

I suggest you open an issue at support.ubi.com. Include your dxdiag into in the issue.

Maybe the cable is recognized but the permissions on the microphone arent on?

Guess I’ve somehow learned that this is not technically a global problem but that just some people are getting the issue after they got a windows update recently. I submitted a ticket a few weeks ago and tried everything they suggested, including coming to this site and wait for a solution.

Windows recognizes the cable but the game does not. The game doesn’t even recognize a microphone. And yes I checked in settings to see if the permission for microphone were on and they were.
Just patiently waiting till support figure out a solution to this.

Guess I’ve somehow learned that this is not technically a global problem but that just some people are getting the issue after they got a windows update recently. I submitted a ticket a few weeks ago and tried everything they suggested, including coming to this site and wait for a solution.

Windows recognizes the cable but the game does not. The game doesn’t even recognize a microphone. And yes I checked in settings to see if the permission for microphone were on and they were.
Just patiently waiting till support figure out a solution to this.

Do you have microphone mode enabled by chance?

Thread: [PC]Rocksmith don’t recognize real tone cable in Windows 10 1803 Spring update | Forums

Rocksmith don’t recognize real tone cable in Windows 10 1803 Spring update

After upgrade Windows to April Update version 1803, Rocksmith no longer recognize real tone cable

Having the exact same problem here.

For comparison purposes, here’s the list of drivers from a working Windows 10 1709 install. All of the listed driver files are from Microsoft with the indicated file version.

What does 1803 look like? Same files with updated versions? Or does Windows completely fail to identify/install the device?

Plus the other standard questions — was this an automatic (online) upgrade from 1709, forced online via Update Assistant, or was it an in-place upgrade from a fresh image/Media Creation Tool upgrade, or. .

(Also suggest contacting Ubi support for more direct response, but this thread may be good for tracking and sharing info)

Look the same, file version 10.0.17134.1

Okay — not sure if this is the issue, but it’s worth a shot. I seem to vaguely recall that when I updated to 1709 I had to go into the Windows «Manage Audio Devices» (Sound Control Panel), go to the Recording tab — verify that it shows up as «Microphone — Rocksmith USB Guitar Adapter», set it as the Default Device (at least temporarily), Then select the «Properties» button.

Microphone Properties window will open, and on the Advanced tab check that it’s 1 channel, 16 bit, 44100 Hz (CD Quality) or 48000 (DVD Quality); also, mine has both «Exclusive Mode» boxes checked on that tab.

Essentially, Windows had dumped my custom settings — probably due to USB and/or audio driver updates — so I had to go back through the config guide: https://forums.ubi.com/showthread.ph. ration-and-FAQ

Note that I’m assuming, here, that Windows properly detected the device, recognizes it as a «Rocksmith USB Guitar Adapter», etc. and not as «ocksmit» or displays a yellow triangle/states it’s not recognized/shows an error that the device failed to start. That is, Windows appears to detect the cable properly, but Rocksmith itself can’t use it as an input.

Real tone cable windows 10

UBI support answered on my question today with message, like «Rocksmith 2014 doesn’t support Windows 10» and a link to System Requirements page (https://support dot ubi dot com/en-US/faqs/000018158). Then they told me two advices (re-install driver and change usb port), that I’ve already done by myself (and I told them about that, so the answer looks like a stupid placeholder), so I guess there’s no chance to get some help from ubi support.

Like any IT help desk, they have the set things that they have to check first. Reboot, update drivers, try different port, do you have another pc to try. etc. Those fix 90% of the problems and to do hard troubleshooting on those would require a helpdesk 10 times the size of what they have.. Then they can start digging for the more detailed issues for the ones left over..

I know it is irritating with those basic items, but you have to go through them to get the real help. They don’t know from the start that you tried them.

I know it is irritating with those basic items, but you have to go through them to get the real help. They don’t know from the start that you tried them.

UBI support answered on my question today with message, like «Rocksmith 2014 doesn’t support Windows 10» and a link to System Requirements page (https://support dot ubi dot com/en-US/faqs/000018158). Then they told me two advices (re-install driver and change usb port), that I’ve already done by myself (and I told them about that, so the answer looks like a stupid placeholder), so I guess there’s no chance to get some help from ubi support.

Please be sure to reply and let them know you’ve tried it (I know you initially did), so they can take the next steps to help you. Don’t let your case get marked as solved.

I’ll just swoop in and lay down some (probably useless captain obvious) advice, but referring back to the power issue reply; I’d try testing it with any program other than RS to see if the PC will even recognize it at all first. But then I’d try unplugging every USB other than the cable to see if it really is a power issue. What size is your power supply? 700s are usually a best fit in my experience. If you got a 500, you ‘should’ be able to get it to work if you’re not juicing 50 other USB ports simultaneously. Anything lower than that wouldn’t surprise me at all to learn it can’t power a cable.

Also, USB ports do go bad. Try plugging it into other ports too, preferably the ones directly behind the MB.

I’ll just swoop in and lay down some (probably useless captain obvious) advice, but referring back to the power issue reply; I’d try testing it with any program other than RS to see if the PC will even recognize it at all first. But then I’d try unplugging every USB other than the cable to see if it really is a power issue. What size is your power supply? 700s are usually a best fit in my experience. If you got a 500, you ‘should’ be able to get it to work if you’re not juicing 50 other USB ports simultaneously. Anything lower than that wouldn’t surprise me at all to learn it can’t power a cable.

Also, USB ports do go bad. Try plugging it into other ports too, preferably the ones directly behind the MB.

Thank you for advices. My ports seem to work correctly. I’ve got 750W power supply and it’s only 3 devices connected atm: mouse, keyboard and rocksmith cable. I also tried out all of USB 2.0 ports, including ones behind of motherboard.
The PC itself sees the cable (sometimes as «hocksmit» or just «Sound device», but sometimes correctly as «Rocksmith USB Guitar Adapter»), but in «Device Manager» it’s flagged with error «Code 10: This device cannot start». But as I told before: cable still works on another PC, and USB ports works correctly, so. I suppose it’s kind of rocksmith drivers compatibilty with Win10 issue?

Meanwhile, ubi support once again told me, that RS isn’t supported by Win10 and advised me to test it in Win7 compatibility mode (no, it didn’t work out). And wished me good luck. Wowee, thank you, ubi support.

Thank you for advices. My ports seem to work correctly. I’ve got 750W power supply and it’s only 3 devices connected atm: mouse, keyboard and rocksmith cable. I also tried out all of USB 2.0 ports, including ones behind of motherboard.
The PC itself sees the cable (sometimes as «hocksmit» or just «Sound device», but sometimes correctly as «Rocksmith USB Guitar Adapter»), but in «Device Manager» it’s flagged with error «Code 10: This device cannot start». But as I told before: cable still works on another PC, and USB ports works correctly, so. I suppose it’s kind of rocksmith drivers compatibilty with Win10 issue?

Meanwhile, ubi support once again told me, that RS isn’t supported by Win10 and advised me to test it in Win7 compatibility mode (no, it didn’t work out). And wished me good luck. Wowee, thank you, ubi support.

Well, not really a compatibility with Win10 issue. It works fine with me on my 3 laptops, and a surface. It is something specific with your system. The cable coming up as hocsmit or Usb Audio Device, or if it gives the code 10 error, which is a very general «something is wrong, but the computer does not know what» error. All of those just say «it did not install correctly».

I would get all of those, and then would have to unplug the cable and then plug it back in again a few times until it worked. I have not had the problem since I got a powered usb hub. If it does not see the cable, now I just power off the hub and power it back on and good to go.

Thread: Windows 10 real-tone cable support | Forums

Windows 10 real-tone cable support

I’m on windows 10 and I’m having trouble getting a real tone cable to work. Iv’e tried everything short of resetting my pc (powered usb hub, check everything in firewall and bios) I just can’t get the cable to install the drivers. Is there anyone out there who had the same problem? Solutions?
Thanks!
NOTE: It recognizes that something is plugged into the pc, but but calls it an Unknown USB Device and will not install any drivers

I have 3 realtone cables. Every single one of them works on my xbox. Only two of them are recognized by PC. No idea why. It would be really nice if someone would generate a driver or something that could be intentionally installed instead of just leaving it to windows to figure out what the heck is being plugged into it. Don’t know what to tell you to help — just sympathizing with you on this one.

I moaned at the UbiSoft guys about this ages ago and was told that the cable uses the generic windows microphone driver — it doesn’t need a specialist one. After me saying a few times that, that response was lazy BS — it was pointed out to me that if your motherboard drivers are correct from the manufacturer — and not the crap windows likes to try to install for you instead — 99% of the cable detection issues go away.

Since then I’ve had zero issues with either of my 2 cables (other than RS insisting one is disabled or unplugged if I want to play single player only — but that is the topic of another moan session).

I had this same problem with Windows 10. Took a couple of hours of testing, but the issue turned out to be with the Rocksmith cables. I have two original Rocksmith cables(i.e, they were included in retail package). The RS cable from the original release of Rocksmith DOES NOT WORK with Windows 10, but it DOES WORK with my PS4. The second RS cable included with Rocksmith 2014 DOES WORK with Windows 10 and of course my PS4.

The thing I find annoying is that when the cable does register, Windows 10 likes to set the recording volume level to 17.
And no matter how I change it 75 or whatever, it always reverts back.

I understand there’s a gain setting in the game, but why does the driver always choose 17?

Thread: [PC]Rocksmith don’t recognize real tone cable in Windows 10 1803 Spring update | Forums

Whoa there buddy, it’s not that serious.

Did you check the microphone permissions as suggested in this thread? I don’t see it listed on your troubleshooting.

Sorry, just got a little frustrated that the game worked perfectly and now it doesn’t.

I’ve tried everything I could find on the internet, a few times over. Checked microphone permission and other various windows settings. I strictly use the Real Tone Cable but since this issue I’ve even tried to connect with a microphone. The game doesn’t acknowledge the microphone is hooked up in the slider settings in game but Windows shows it’s available in my computer in Device Manager.

I’ve reinstalled the game several times now and basically the same issue exist. If it is a Windows 10 bug or something of that nature then it’s out of my hands. Put in ticket so just seeing what comes of that.

Great game but not working for me now. Guess I’m one of the lucky ones?

I’m still digging and searching a solution that doesn’t involve re-formatting my Windows, not doing that for a game that use to work and doesn’t now when every other game I have works perfectly.

Even Ubisoft said there might be an issue with a Windows update that could be effecting the game, or at least thats what they sent me in e-mail. We’ll see.

@Charger451, go to Settings->Privacy, and then enable «mic in apps».

I have not seen you mention trying this yet.

Things I would try, that you may have already tried:
1) Open device manager, right click the realtone cable, uninstall, reboot.
2) As suggested, open Settings -> Microphone (on the left) and make sure it’s switched «On» by Allow apps to access
3) Look in Settings -> Sound and under Input make sure the Rocksmith cable is selected. If it isn’t, try «Troubleshoot.» If it is, plug in your guitar and play some notes. You should see the meter move.
4) In game, check the settings and make sure the option to get exclusive access to the microphone is selected. I can’t remember if that’s an option, but I think it is?
5) If you’re on Windows v1803, click in the search bar, type control panel, open it (holy crap they are doing more and more to get rid of it), open «Sound,» click the «Recording» tab, and make sure the Rocksmith cable is the default device. Right click the microphone, go to properties, click the Advanced tab and make sure both boxes are checked under Exclusive Mode
6) If you have any additional audio devices with a microphone — such as gaming headsets — remove those and try with only the Rocksmith cable.
7) Try the cable on another computer. You don’t even need to install Rocksmith, just plug it in and test if the microphone is detecting you play the guitar. If it is, then you can take it a step further and install the game. If it’s working on that PC, you can be pretty confident it’s Windows related on that computer, and not the game itself.

If all that fails, report back. I upgraded to 1803 with no issue. If you recently upgraded, I would point at Windows more than the game. The DirectX API, assuming they’re using it, is pretty straightforward (sorta. ) with it comes to things like audio devices. I doubt it’s the game.

I physically went into Windows microphone settings and made sure that the microphone switch was on. It was on by default and I even switched it off and back on.

Today, out of game, I opened my sound settings and under Rocksmith USB Guitar Device settings, clicked «listen» to device and sure enough I could hear and play my guitar with the real Tone Cable plugged into the computer, So the cable is fine.

The USB drivers are fine. My PC/Windows 10 recognizes, and will reinstall the drivers if I uninstall them. The guitar plays in my real amp perfectly fine.

I tried reinstalling the game, several times. Still the same thing. Rocksmith «DOES NOT» recognize that the cable is plugged in. My eyes say it is, my computer says it is, but Rocksmith says NO.
I have another guitar which I plugged into the game and it will not play either.

I’ve done steps 1-XX a few times now in the past week or so.

I have Windows 10 Pro version 1803.

My guess at this time, what ever driver or software that allows USB from my PC to connect to Rocksmith the game, is not working correctly. I’m head banging this as we speak. Hopefully I can find the solution.

Dunno if it is a language barrier or what, but.

Don’t go to Microphone Settings or Sound Settings.

Instead go into Start Menu->Settings->Privacy and enable the mic for apps.

I believe we are both on the same page. Maybe I’m wording it other then what your use to.

I’ve checked and recheck, tested and retested the setting in Start Menu->Settings->Privacy and enable the mic for apps as well as other settings as well as playback settings. Game settings. Windows settings.

I played this game for almost 2 years without any issues up until recently it stopped working. Don’t know if its the game or a windows update. I’ve change nothing from point A to point B that caused the game to not recognize the RTC.
Bought a new RTC in case it was that. The cord works perfectly out of game on other testing applications UBISOFT has asked me to try out.
I don’t have any other issues with any of the other programs or games installed on this PC.

This doesn’t seem to be an issue with anyone else so I’m a little confused as to why the game does not recognize RTC while in game. I was told to come here by UBISOFT technician to seek help with the issue as that maybe another owner of the game had the same problem and I could pick up on the solution.

I’m not mad or disgruntled, just frustrated that I am one in a hundred that can not find a solution to an issue. I was corresponding with UBISOFT via an e-mail ticket and after explaining my situation with them they thought I might find a solution on the forums.

And though I highly appreciate all the reply’s I still haven’t found a solution, or at least none of the suggestions have worked in my favor. Maybe somethings changed in my computer or hardware configurations its pretty safe to say that all my settings are correct to the standards of this game.

My computers only a few years old but I’m not saying that the problem isn’t hardware or software related. I just haven’t found it yet. Usually these types of posts end up someone saying «Oops, I forgot to plug in the toaster!» so I’m just trying to figure it out without implying its the makers of the games fault. This game does not suck and I really miss playing it and learning new stuff.