Windows 10 Randomly Hangs/Freezing

I seem to be having an issue with random hangs/freezing. as the title suggests. I for the life of me cant figure out what this problem is, if its a hardware issue / software issue / driver issue or anything else. The problem is that the computer will randomly freeze without any warning these freezes started somewhere around late November 2017, I assume with one of the Windows updates. The actual freezes also vary. sometimes they last only 10 seconds to a minute and I can still move my mouse but not interact with any programs, other times the computer completely freezes and I am forced to do a hard boot on my computer. This makes doing any sort of assignment for school or playing any sort of game an issue. As I said before the freezes are very random. I can sit down on my desktop for over 5 hours and not have a single freeze, other times the computer will freeze shortly after I start the computer.

An important side note is that the computer has never had a problem starting up or loading startup processes. The freezes also occur with any/all programs including Google Chrome and Gaming applications. really anything.

Processor: AMD FX(tm)-8320 Eight-Core Processor 3.50 GHz

System type: 64-bit Operating System

Storage: SanDisk 480GB SATA III (NTFS, also what the OS is loaded on) and Toshiba 1TB Hardrive

Graphics Card: Nvidia GeForce GTX 970

(I’m not sure what else to post that would be important please let me know if there is anything else that would be helpful to know)

In terms of solutions I have tried quite a few, I have already done a clean boot of Windows 10, also tried rolling back to Windows 7, however neither of these fixes seemed to solve my issue. I have also changed quite a few settings in my Power settings, as well as optimizing my Virtual Memory, I have also done a clean reboot of my Nvidia Graphics Card driver. There are many other «fixes» that google/youtube has suggested that I have tried, and I cannot remeber them all, however none of those have worked as well.

-Any advice/suggestions/help is greatly appreciated, and Thank you for taking the time to read all of this

Thank you for providing us details of the troubleshooting steps that have been already done on your computer. Since the initial troubleshooting that was provided seems doesn’t fix the issue, we also suggest following the steps below and check if it makes any difference:

Solution 1 – Run netsh winsock reset command

1. Press Windows Key + X and choose Command Prompt from the menu.
2. When Command Prompt starts, enter the following and press Enter to run it:

netsh winsock reset

3. Close Command Prompt and restart your computer.

Solution 2 – Remove problematic software

• Certain software can cause a random freeze on Windows 10. Users have reported that software such as Speccy, Acronis True Image, Privatefirewall, McAfee and Office Hub App can cause problems with Windows 10. If you have any of these programs installed on your computer, we advise that you remove them by following these steps:

1. Open Settings App and go to System.
2. Go to Apps & features section and delete the aforementioned apps.
3. After you’ve uninstalled these apps, restart your computer.

Solution3 – Disable F.lux

It seems that F.lux software has some compatibility issues with certain display drivers. Due to these issues, you might experience a random freeze on Windows 10. In order to fix this problem, it’s advised that you disable F.lux software on your computer. If you want to keep using this software, you can also try updating your display drivers to the newest version.

Solution 4 – Disconnect all USB devices

• USB devices such as external hard drive, printers, etc. can sometimes cause Windows 10 to freeze randomly. If you have any USB devices connected to your computer, you should disconnect them before you turn on your computer.

Solution 5 – Download latest chipsetdrivers

• To update your chipset drivers, you need to visit your motherboard manufacturer’s website and download latest chipset drivers for your motherboard.

Solution 6 – Update network drivers

• You might want to visit your network adapter manufacturer’s website to download the latest drivers.

Solution 7 – Update your BIOS

• To perform a BIOS update, you have to visit your motherboard manufacturer’s website and download the latest version of BIOS.

You may also refer this documentation which provides advanced troubleshooting for Windows-based computer freeze issues:

Get back to us if the issue still persists.

Note: Microsoft has updated information in this reply, so that users facing this issue got benefited.

FIX: Windows 10 Freezes Randomly

Windows 10 was offered as a free upgrade from your Windows Vista/7 and 8 systems. As a result, many of us did upgrade. The issues mostly encountered by the users were the incompatibility of hardware and drivers – because initially, they were designed to run on your original windows before upgrading, and after the upgrade, they transited permanently into Windows 10. This is by far the most common cause of random hangs & freezes on Windows 10.

Some of your programs and drivers may work without issues, but some may just become incompatible of which the most common one affected is the Video/Graphics driver. There are other causes as well aside from Video/Graphics driver but since this is the most common one, we will troubleshoot it first.

Before you begin, sometimes a clean install may also help but since it’s not a sure shot confirmation that Windows 10 will work flawlessly – it is best to troubleshoot and address the original issue (which is what we intend to do) through the various methods that have helped others.

If you’re Windows 10 Freezing has started after the creator’s update, please check out Creators Update Crashes guide.

Repair Corrupt System Files

Download and run Restoro to scan and repair corrupt/missing files from here, if files are found to be corrupt and missing repair them and then see if the system still freezes if it does, move onto the next Method below.

Update Graphics/Video Drivers

Many drivers that are written for Windows 7 and Windows 8.x work fine with Windows 10. However, if you have installed your old drivers with Windows 10 or if they were carried over from the previous install of Windows 7/8/Vista, then we’ll need to upgrade them first.

There are two ways to do this, the first one is to update via Device Manager and the second one is to update from the manufacturer’s site.

Hold the Windows Key and Press X. Choose Device Manager and navigate to Display adapters. Right-click your graphics card name, (write down the name of the adapter on a paper as well) and then Choose Update driver software -> Search automatically for updated driver software -> And proceed with the instructions on the screen. If the driver is found and updated, reboot PC and then test for a while to see if it still hangs or freezes, if it does then go to the manufacturer’s site, and download the drivers from there and install them, reboot and test. Once you’ve updated the graphics driver and the issue persists, update the audio driver in the same way and test.

If the issue is still not fixed, then we may be having issues with Winsock.

Reset the Winsock Catalog

Hold the Windows Key and Press X. Choose Command Prompt (Admin). In the command prompt, type the following command and press enter.

Then reboot the PC and test.

Do a Clean Boot

Clean boot is a good way to stop and disable non-Microsoft services and programs which may be interfering with the routine processes. click (here) to see steps on clean booting.

Increase Virtual Memory

Virtual Memory is supposed to act as a savior where the physical memory (RAM) runs out when running resource-intensive programs. To compensate RAM, Virtual Memory combines the RAM with TEMP Storage on your Hard Disk. Many users have reported that their freezing issue was fixed by increasing the Virtual Memory to 8 GB.

To increase VM (Virtual Memory), Hold the Windows Key and Press R. Type sysdm.cpl and Click OK. Then click Advanced -> Settings -> Advanced -> Changed. Uncheck Automatically Manage paging file size for all drives, and choose Custom Size. Set Initial Size to 1000 and Maximum Size to 8192. Then Click OK and Reboot the PC.

Incompatible Programs Reported by Users

Some of these programs we’ve gathered online are found to be incompatible with Windows 10. If you have any of these programs installed, try uninstalling them and then test. These are, (i) Speccy (ii) Acronis True Image (2015), The 2016 version appears to work fine. (iii) Kaspersky.

Turn Off Link State Power Management

Link State Power Management is a power saving mechanism. It has two options, the first one which is Moderate Power Savings, saves less power but recovers quickly from the sleep state. The second one, Maximum Power Savings, saves more power and the time to recover from the sleep state is increased. If you turn it off, the LSPM won’t come into play. Users reported that turning this feature off helped with blank screens and freezing issues especially where NVIDIA/AMD Graphic Cards were being used.

Hold the Windows Key and Press R. Type powercfg.cpl and Click OK. Click Change Plan Settings for your Active Plan. Then choose Change Advanced Power Settings, scroll down until you see PCI Express -> Link State Power Management -> Click “whatever” the option is next to Settings, and set it to Off. Then test.

Turn Off Fast Startup

1. Right-click on the Start Menu button to open the WinX Menu.
2. Click on Power Options.
3. Click on Choose what the power buttons do in the right pane of the window.
4. Click on Change settings that are currently unavailable.
5. Uncheck the checkbox beside Turn on Fast Startup (recommended), thus disabling it.
6. Click on Save changes.

Diagnose Your Hard Disk for Issues

If you’ve tried and tested all of the above methods, then the issue is highly likely related to a faulty hard disk. You would know this yourself by guessing the age of the disk and performance decrements over time. click (here) to test your hard disk.

Switch your Broadcom network adapter’s driver software to the Microsoft one

Another solution to this issue that many affected users have experienced success with is updating their Broadcom network adapter’s driver software to the software provided by Microsoft. In some cases, Broadcom’s own driver software for its network adapters can lead to a Windows 10 computer freezing up randomly, which is why switching to the Microsoft variant of the driver software manages to fix this problem in such cases. However, as you may have already guessed, only users with affected computers that have Broadcom network adapters can use this solution to try and fix this issue.

Switching to the Microsoft variant of a Broadcom network adapter’s driver software is pretty simple as the driver software is already there on your computer – all you need to do is switch your Broadcom network adapter over to it. In order to apply this solution, you need to:

1. Right-click on the Start Menu button to launch the WinX Menu.
2. In the WinX Menu, click on Device Manager.
3. Once the Device Manager window is launched, locate and double-click on Network adapters to expand that section of the Device Manager.
4. Locate your computer’s Broadcom network adapter under the Network adapters section, right-click on it and click on Properties in the context menu.
5. Navigate to the Driver
6. Click on Update Driver….
7. Click on Browse my computer for driver software.
8. Click on Let me pick from a list of device drivers on my computer.
9. You should see two different variants of driver software for your Broadcom network adapter – click on the Microsoft variant to select it and then click on Next, at which point your computer will begin installing the Microsoft variant of the driver software and all you need to do is sit back and wait for the installation to finish.
10. Once the Microsoft variant of the driver software has been installed, you can exit the Device Manager, restart your computer and check to see whether or not the problem has been resolved.

Disable Unwanted Apps

Click the Start button or press the Windows Key and choose Settings. Choose the Privacy option and scroll down to the bottom section titled Background Apps, and click on it. From here, disable all unwanted apps that you do not use.

Removing Temporary Files

In some cases, the temporary files stored by applications on the computer might be corrupted. When corrupt, these files can interfere with important system features and cause sluggishness and random freezing of the computer. Therefore, in this step, we will be deleting the temporary files stored by the computer. For that:

1. Press “Windows‘ + “R” Key simultaneously to open the “Run” prompt. Opening Run Prompt
2. Type “Temp” inside the prompt and press “Enter“.
3. Press “Ctrl” + “A” to select all the files inside the folder. Selecting and deleting all files inside the temp folder
4. Press “Shift” + “Delete” to permanently delete these files.

Disabling “C-States” in BIOS

“C-States” are basically power saving options that are enabled by default. They turn down the CPU Voltages and speeds to save power. In order to save power, sometimes, they decrease the performance delivered by the computer. Therefore, in this step, we will be disabling “C-States” in bios.

1. Restart your computer and press the “Setup” key when the Windows logo screen is displayed.
   Note: Often the keys are F12, F2, F1, Del or Esc.

Pressing the setup key

• Once in the bios.use the “Arrow” keys on your keyboard to navigate through it.
• Navigate to the “Advanced” settings and then select “CPUConfigurations” option. Navigating to Advanced and selecting “CPU Configuration”
• Disable both the “C1Efunction” and the “Intel(R)CStateFunction” you can do so by highlighting the options and pressing “Enter” on your keyboard, then by pressing the “Arrow” keys you can change their values to “enabled” or “disabled”.Disabling C States options
• Now exit the bios according to the instructions on your screen and make sure to save the changes that you made.
• Restart the computer and check to see if the issue persists.

Restoring Computer

If the above options didn’t work for you then as a last resort you can try to restore your computer to an earlier date. Make sure to backup important files before doing so. In order to restore your computer.

1. Press the “Windows” and “S” key on your keyboard simultaneously.
2. Type “Restore” in the dialogue box and click on the “Createa RestorePoint” option.
   Typing “Restore” inside the search bar
3. Click on the “SystemProtection” tab and select the “SystemRestore” option.
   Clicking on the System Protection tab and selecting “System Restore”
4. A “SystemRestore” wizard will open up, click on the “Next” option and a list of restore points will be listed along with the dates on which they were created.
   Clicking on the “Next” option
5. Click on a “RestorePoint” from the list to select it and click on “Next“.
   Selecting a restore point and clicking on the “Next” option
6. Click on “Yes” when you are asked to confirm your actions.
7. Windows will now automatically restore your files and settings to a previous date, check to see if the issue persists.

User Suggested Method 1: Turn Off Location Services

I was having the same issues and what I noticed in the Event viewer was that the GPS location was trying to report to Microsoft. I have a desktop so I turned off the location services and no more freezing. Go to Settings, Privacy, Location and turn that off.