Fix The username or password is incorrect error in Windows 10

1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
2. Click Start Scan to find Windows issues that could be causing PC problems.
3. Click Repair All to fix issues affecting your computer’s security and performance

• Restoro has been downloaded by 0 readers this month.

After the recent Windows 10 update, several users have reported issues with the login screen . After the restart, the login screen displays “the username or password is incorrect” error.

This error usually occurs if you have the auto-login enabled for your Windows 10 computer. You can read similar complaints in the Microsoft community forums.

Every time I start my laptop this error, “Other User. The username or password is incorrect”, appears. My correct username is in the login box , I enter my password and continue.

If you are also troubled by this issue, follow the steps in this article to fix auto-login password incorrect error in Windows 10 .

Steps to fix the username or password is incorrect error:

1. Disable privacy option

1. Click on Start and select Settings.
2. Go to Accounts.
3. From the left pane, click on Sign-in Options.
4. From the right pane, scroll down to the Privacy section.
   
5. Under the “Privacy” section, you will see “Use my sign-in info to automatically finish setting up my device and reopen my apps after an update or restart” option.
6. It is set to On by default. Toggle the little switch to turn it off.
7. That’s it. Now you can log in to your Windows 10 computer without “this username and password is incorrect” error.

This issue occurs due to a new feature in Windows 10 ‘s new builds called Improve Boot Up Experience. This feature allows the Windows to use the user’s login information to apply to set up after restart or update.

However, it can also trigger the error mentioned above. Disabling the feature is the recommended solution.

2. Disable/Enable auto-login in Window 10

1. If the issue persists even after disabling the Sign-in options, try disabling or enabling auto- login .
2. Press “Windows Key + R” to open Run.
   
3. Type netplwiz and click OK.
4. This will open the User Accounts control panel.
   
5. In the Users tab, uncheck the “Users must enter a user name and password to use this computer” box.
6. Click on Apply. You need to enter you user account credentials twice to apply the changes.
7. Click OK to close the User Accounts window.
8. Restart your computer and check if auto- login password incorrect error is resolved.

If the auto- login option is already unchecked, try enabling it. In the User Accounts control panel, check the “users must enter a user name and password to use this computer” box.

Click Apply again and enter the password . Click OK and restart the computer.

By following the steps in this article, you can fix the username and password is incorrect Windows 10 error. However, make sure that you don’t enable auto- login on shared computers as other users will be able to access the data from your computer.

RELATED STORIES YOU MAY LIKE:

User name or password is incorrect.

When I lock my computer and then try to log back in, Windows 7 tells me that my login credentials are incorrect. I know with 100% certainty that the login name and password are correct and correctly typed in but when this happens, I have no choice but to power down, power back up and log in using the exact same credentials.

To make matters worse, this is an intermittent problem. It can happen when my screensaver kicks in (I have set the sreen saver to display the logon screen) or it can happen when I lock the computer with the + L.

This issue occurs on both my Lenovo R61 laptop and my two desktop computers so I know for certain it is not a keyboard issue or problem with not remembering the logon credentials.

I am running Windows 7 Professional — latest updates as of November 9.

Hi,
Welcome to Microsoft answers.

These are the reasons, where you cannot login:

1. Caps Lock might be on.

Passwords in Windows are case-sensitive, which means that every time you type your password, you have to capitalize each letter in exactly the same way that you did when you first created it. If you have accidentally pressed Caps Lock (sometimes the key name is spelled CapsLk), then you’re inadvertently typing your password in all capital letters. Make sure Caps Lock is off, and then type your password again.

2. You might be typing the wrong password.

If you can’t remember your password, you need to reset your password, either with a password reset disk or an administrator account. For more information, see Reset your Windows password.

3. An administrator on the computer might have reset your password.

If your computer is on a network, a network administrator has the ability to reset your password. If you think this might be the problem, check with your network administrator. If your computer is in a workgroup, anyone who has an administrator account on the computer can change your password.

4. You might be trying to log on to the wrong user account.

If you have more than one user account on the computer, make sure you’re logging on to the account that matches the password you’re using.

Try changing the password, logon to above link for steps.

Let us know if you have any issues.

Thanks and Regards,
Azam — Microsoft Support.

Windows 10 Fix: The user name or password is incorrect

When you turn on or restart your Windows 10 computer, you might be presented with a screen saying «The user name or password is incorrect. Try again.» even you haven’t typed in the password.

However, after clicking OK, it takes you to the normal sign-in screen. Enter your correct login credentials and Windows allows you to log in successfully. If you come across the error «The user name or password is incorrect» before Windows 10 login screen appears, here are simple ways to fix it.

Method 1: Turn Off Automatic Logon

Once you’ve enabled automatic logon, Windows will automatically sign in to your account every time you start the computer. However, if you later on change Windows password, the system still uses your old password for signing in, so you’ll receive the error message «The user name or password is incorrect» at startup. In that case, you have to turn off automatic logon by following these steps:

Press the Windows + R keys to open the Run dialog, type netplwiz, and click OK.

The User Accounts dialog box appears. Check the box next to «Users must enter a user name and password to use this computer» and click OK.

Now, the next time you start Windows 10, it will take you directly to the normal sign-in screen that lets you to enter username and password.

Method 2: Disable Autologin After Windows 10 Update

Recent builds of Windows 10 allow you to sign in automatically to Windows account after an update is installed and your PC is restarted. To get rid of the error message «The user name or password is incorrect» at startup, you might also have to disable this feature.

Press the Windows key + I shortcut to open the Settings app, and then click on Accounts.

Select the Sign-in options tab. Scroll down to the Privacy section on the right, turn off the option «Use my sign-in info to automatically finish setting up my device after an update or restart«.

Now restart your computer and you should never see the irritating error message «The user name or password is incorrect» before you have a chance to type username and password.

That’s it. If you receive the error message «The password is incorrect. Try again» instead, it’s likely that you’ve mistyped the password or you forgot your password. When coming to reset/bypass a forgotten Windows password, PCUnlocker could be your lifesaver.

[FIX] ‘The Username Or Password Is Incorrect’ In Windows 10

Published: January 17, 2018 · 08:48 PM \\ Applies to: Troubleshooting, Windows 10

Windows 10 Fall Creators Update (V1709) introduced lots of new features on the board. Many of the past version issues got fixed with this update. However, the update has also brought some new issues for the users. Today, in this article, we’re going to talk about one of those issues.

On Windows 10 V1709, some users reported that whenever they try to login and they use correct credentials , following message appears on the login screen:

The username or password is incorrect.

In some other cases, the error is different but illustrates same problem:

The password is incorrect. Try again.

This looks like a flaw and becomes annoying. Users should not face such kind of troubles, when they use correct credentials. In this case, once user clicks OK, the login screen appears again. Using the same credentials again lets the user login normally this time. So why it couldn’t allow you log in first time? Well, this problem pretty much relates need to sign-in twice issue appeared on Windows 10 V1709. The same solution also works in this case.

However, to fix this issue, you can additionally perform a registry tweak which will prevent Windows 10 to use last user name info. If you still have the issue, go ahead and try these fixes and get rid of this problem.

FIX: ‘The Username Or Password Is Incorrect’ In Windows 10

FIX 1 – Via Settings App

1. Right click Start Button or press + X keys and select Settings.

2. In the Settings app, navigate to Accounts > Sign-in options.

3. On the Sign-in options screen, scroll down and under Privacy section, turn Off the Use my sign in info to automatically finish setting up my device after an update or restart option.

4. Close Settings app and restart the machine, check if the issue is resolved.

If you still face the issue, try FIX 2.

FIX 2 – Enable Auto Logon

Another thing you can do to bypass this problem is to enable auto logon. This will eliminate the username/password requirement and skip login screen automatically. However, auto logon makes your system less protected. But if you’re sole user on the machine, it would be a good option to try in this case. Follow this guide:

We hope, after trying either fixes mentioned above, the problem will no longer exist for you.

Hope this helps!

About Kapil Arya

Kapil is presently a Microsoft MVP in Windows IT Pro expertise. He is Windows Insider MVP as well, and author of ‘Windows Group Policy Troubleshooting’ book. In 2015, Microsoft India accomplished him as ‘Windows 10 Champion’. Being passionate Windows blogger, he loves to help others on fixing their system issues. You can follow him for news/updates and fixes for Windows.

6 Comments

Unable to login, so how can I get to Start button.

^^ The error occurs on first attempt on logon. Second attempt gets the user logged in. You can then follow the troubleshooting steps to deal the issue.

I keep getting message saying your Microsoft account needs fixing maybe your password has changed. Which it has not what can I do to correct this I’ve signed in many times to verify password but still keeps coming up plus Microsoft won[‘t let me verify sync settings either I use Hp pavilion windows 10 laptop can you help me please Susan.M

I can’t login to my computer using my Microsoft 10 password . Though my password is correct, I continually have to re-set my password and still get an incorrect password message. Therefore I am locked out of my computer , I can access my account with my cell phone , but not on my PC .

^^ Suggest you to make clean install and setup Microsoft account, see if that helps.

Windows 7 Login: Username or password is incorrect

I have seen similar threads in some places, but none of them seemed to have exactly the same problem I have been having. Anyway, I have an Alienware M17x with Windows 7 installed. Yesterday, Windows stopped accepting my login credentials and kept giving the error «the username or password is incorrect». I never did change my password, and no one else has access to my laptop. My password was about to expire, but it never prompted me to enter a new password ever. I have tried pretty much everything that I could find/think of.

1) There are no other accounts on the system other than the one that is locked out.

2) I tried rebooting in safe mode, but it ultimately takes me back to the login screen with a different screen resolution.

3) I have tried repairing using the Windows 7 disk. That didn’t work either.

4) I tried going to the command prompt and displaying user accounts that are present on the system( using «net user»). It shows me an Administrator account and Guest account. So I took a chance and changed the administrator password, but it didn’t accept it on the login screen.

5) I have tried System restore to the previous day.

6) I have tried setting the BIOS date back one day. It’s set back to the original date now.

I don’t really want to buy a password breaker software yet, because I have a feeling it is not about the password, just some software glitch.