Diagnostics for Network and Internet fails with Error Code: 0x80070005

When I run Network and Internet diagnostics for Network Adapter I get the following error:

An error occurred while troubleshooting:

An unexpected error has occurred. The troubleshooting wizard can’t continue.

Package ID: NetworkDiagnosticsNetworkAdapter

Path: C:\WINDOWS\Diagnostics\Index\NetworkDiagnostics_4_NetworkAdapter.xml

Error Code: 0x80070005

Source: Engine

User: ISA\gary

Context: Restricted

I started the diagnostics wizard to help fix an issue related to not finding domain computers listed in windows explorer. I can ping the computers and find and access them using the UNC (\\»computer name»).

Have checked the adapter card settings and did not find any issues (Link-Layer Topology Discovery Mapper I/O Driver and Responder are checked); ensured that firewall settings are correct (set for «Domain networks»); stopped all virus/spyware/adware apps, and ensured «User Account Control Settings» is set properly. Note: get the same error if UAC is on or off.

We have sixteen workstations with win8 pro that work ok. All our computers are dell precision workstation T5500 x-64 with 16gb ram and 500gb hard drives, Broadcom NetXtreme 57xx Gigabit adapter.

Hi gary breeden,
Thank you for posting your query in Microsoft Community.
From your description, it appears that when you run Network and Internet diagnostics for Network Adapter you get the error message and the troubleshooter won’t complete the troubleshooting.
In order to help you better please provide us the following information:
1) Did you make any recent changes to your computer?

To fix this issue you can follow these steps:

Try the steps provided in this link:

Method 1: Perform a clean boot.
To help troubleshoot the error messages and other issues, you can start Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a «clean boot.» A clean boot helps eliminate software conflicts. You can refer this link to perform clean boot.
http://support.microsoft.com/kb/929135
important: Reset the computer to start as usual.
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.

Method 2: Disable antivirus software:

a) Press “Windows + R” key to open Run Window.
b) In the Run window Type Control and click ok to open Control panel.
c) Select security in control panel and then select Security Center.
d) Click on Malware protection.
(If Windows can detect your antivirus software, it will be listed under Virus protection.)
e) If the software is on, check the Help that came with the software for information on disabling it.
Windows does not detect all antivirus software, and some antivirus software doesn’t report its status to Windows. If your antivirus software is not displayed in Windows Security Center and you’re not sure how to find it, try any of the following:
• Look for the antivirus software in the list of programs on the Start menu.
• Type the name of the software or the publisher in the Search box on the Start menu.
• Look for the icon in the notification area of the taskbar.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you’re done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks

For any further Windows related assistance feel free to contact us.

I’ve discovered that for any diagnostics i attempt, i get Error: 0x80070005. e.g., When running the Windows Update diagnostic tool i get:

An error occurred while troublewhooting:

An unexpected error has occurred. The troubleshooting wizard can’t continue.

Package ID: WindowsUpdateDiagnostics

Error Code: 0x80070005

You may also try disabling the security software and check if the issue persists. If the issue does not reoccur then uninstall the security software and then reinstall it.

To uninstall or change a program

Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.

Select a program, and then click Uninstall. Some programs include the option to change or repair the program in addition to uninstalling it, but many simply offer the option to uninstall. To change a program, click Change or Repair. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

For more details follow the link given below.

Uninstall or change a program

Running Windows Network Diagnostics

Running Windows Network Diagnostics: Microsoft makes changes to its network interfaces often so that its users get better experience. In windows 7 Microsoft has embedded NDF (network diagnostic framework). You will find notification area that alerts in case any issue is identified. In control panel there is a troubleshooting section that traces the network.

Running Windows Network Diagnostics

Troubleshoot windows 10 by Running windows network diagnostics

Sometimes Windows fails to detect a particular issue automatically. In such cases you need to go to wizard running windows network diagnostics for general troubleshooting.

• Right click on network icon found in notification area and then select – Troubleshoot problems.
• Click the – Diagnose connection problems in your internet explorer which appears because of internet connection problems.

The Network diagnostic Wizard in Windows will begin by running a few tests to check if the issue can be identified. It checks factors like name resolution, web connectivity, remote host, gateway configuration and network adapter.

Either the wizard running windows network diagnostics will fix the issue automatically or will give you suggestions.

In case if the network diagnostic wizard fails to detect any particular issue, it will display the message as it wasn’t successful in addressing the problem.

Other helpful tutorial: How to setup VPN Windows 10?

You should basically click on the link – View detailed information to get the information and also get ETL (event tracing log) file that you can handover to the administrator to continue detailed troubleshooting.

Run windows network diagnostic to fix the connection issues

In order to run Network diagnostic network to fix the connection issues you can follow the simple steps as stated below

• Click on – Start button
• In search box type- Fix network
• It will display a couple of options you need to click on the option that says – Network troubleshooter.
• Then the troubleshooting window will be displayed here you need to click on the option – Advanced and run program as an administrator. You can also check the box that says – apply repairs automatically.
• Choose the connection type you wish to diagnose for process of troubleshooting and then click – Next
• Windows will start searching for the issues related to network connectivity

The network diagnostic feature is quite useful in cases where there are common network issues for example DNS or Proxy troubleshoot and there are better chances of getting a perfect solution. In case the tool doesn’t succeed in finding a reliable solution for the issue you can contact online support service offered by Microsoft to get the issue resolved or you can try to utilize the tool system restore the PC to its old settings when the problem wasn’t existing or you can also let your hardware guy check your system for network problems.

You can choose to try Network diagnostic tool but if that doesn’t solve the purpose you need to look for better options like getting in touch with your hardware guy or Microsoft help centre.

The problem can be quite frustrating as network issues can halt your work in between. If you are not aware of technical functionalities ensure that you consult someone who is well versed with hardware tasks so that you can get solution for the problem.

Try running windows network diagnostics

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Asked by:

Question

Hi, I have been having this problem for the past few days. I reinstalled Windows 7 (Home Premium) and am able to access the Internet via Opera tab page (e.g., Facebook) but cannot access other pages that I search (e.g., tunnel bear). I ran many diagnostics and no problem was found. I changed adapter settings to automatically detect (IPv6 and IPv4) for the DNS server, but this has not helped. I have tried to follow threads on similar subject but am not finding a solution.

Please help resolve this frustrating matter. Thank you.

All replies

We could try to follow the steps below to check the issue.

1. Check your proxy settings

Open IE>Tool>Connections Option>LAN settings

We could choose “Automatically detect settings and deselects “Use a proxy server for your LAN”.

2. We could open Network and Sharing Centre and select Internet protocol version 4. Then we could try to configure DNS.

3. If none of this works, we could try to use the ipconfig command to check.

For the 2 and 3 steps, please refer to the link below to get the detailed information.

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Try running windows network diagnostics

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Answered by:

Question

My internet stopped working last night, and I did what I always do which is click the internet icon in the task bar to run the troubleshooting program, and a box appeared in the middle of my screen. Inside the box it stated,

An error occurred while troubleshooting.

An unexpected error has occurred. The troubleshooting wizard can’t continue.

Package ID: NetworkDiagnostics

Error code: 0x8002801D

I am running as the administrator. I am using W7 Ultimate x64. I have googled the error code, and I have not found a fix. I have never had this happen before and I am at a loss on fixing it.

Answers

Thanks for posting in Microsoft TechNet Forum.

I would like to confirm if this error still occurs when you use another troubleshooting tool.

Due to this error was occurred on last night; you could boot into last good known configurations or perform a System Restore to get back to a previous time point which Windows 7 worked fine. If system restore cannot fix this issue, you can undo system restore.

You could take the following steps to check if it could fix this issue:

1. Re-registering the DiagPackage.dll.

1) Go to Start, select Run, and type:

2) regsvr32 DiagPackage.dll

2. Due to this problem caused by NetworkDiagnostics, you could try to copy the files of C:\Windows\diagnostics\system\networking folder from a normal Windows 7 to your Windows 7. Please backup the system first.

If you have any feedback on our support, please contact tngfb@microsoft.com

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thank you very much for your time and the sharing of your knowledge, but I solved the issue. I had the wrong external backup hard drive connected when I attempted to perform a System Restore. After connecting the correct drive, all of my restore points were available to select from. I went back one by one, until I found a point at which the diagnostics program worked successfully. I only had to go back to the Nov 12, 2010 restore point, so I will see what programs I installed after that point that caused the issue. Once again, thank you.

All replies

Thanks for posting in Microsoft TechNet Forum.

I would like to confirm if this error still occurs when you use another troubleshooting tool.

Due to this error was occurred on last night; you could boot into last good known configurations or perform a System Restore to get back to a previous time point which Windows 7 worked fine. If system restore cannot fix this issue, you can undo system restore.

You could take the following steps to check if it could fix this issue:

1. Re-registering the DiagPackage.dll.

1) Go to Start, select Run, and type:

2) regsvr32 DiagPackage.dll

2. Due to this problem caused by NetworkDiagnostics, you could try to copy the files of C:\Windows\diagnostics\system\networking folder from a normal Windows 7 to your Windows 7. Please backup the system first.

If you have any feedback on our support, please contact tngfb@microsoft.com

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thanks for update.

First, I would like to confirm whether other diagnostic tools can work normally.

Due to this issue is caused by NetworkDiagnostics, to analyze it better, we could use PowerShell module to check if the issue persists:

1. Please type PowerShell in search box, select Windows PowerShell and open it.

2. Load the following module9 (type the following words in PowerShell):

3. Use networking pack:

Get-TroubleshootingPack -Path «C:\Windows\diagnostics\system\Networking» | fl

4. Start network troubleshoot session:

Get-TroubleshootingPack -Path «C:\Windows\diagnostics\system\Networking» | Invoke-TroubleshootingPack

It should display as following:

Starting network diagnostics.

Not to be specified outside of MSDT application .

5. Click Enter key to choose which task we want to perform. For example, we can type “1” to troubleshoot the webconnectivity issue.

Try using the method above to test, and tell us what the result is.

If you have any feedback on our support, please contact tngfb@microsoft.com

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thank you for the reply. I will try your recommendation when I get home this evening (it’s 6:00 a.m. where I am). Just so you know, I no longer have an internet connectivity issue. The problem with the connection was my ISP (Comcast). The internet came back on line a few hours later after going down that same night. My issue is that when I attempted to run the diagnostic troubleshooting program that evening to determine the reason for the disconnect, it would not run (and still will not run). I will post my results after implementing your suggestion.

Edit — I opened the Powershell command box. What came up in the following:

When I type what you listed in #2 above and hit enter, it gives me the same line that I just listed above., so I entered what you have on #3 above. The following is what came up:

Name: Windows Network Diagnostics

Description: Detect problems with network connectivity.

Minimum Version: 6.1

Supports Client; SupportsServer; SupportsX86; SupportsAmd64; SupportsIA64; RequiresElevation; Interactive — All are true.

When I type what you listed in #4 above the following comes up in red lettering:

Invoke-TroubleshootingPack : Library not registered. >