If you can’t install or update iTunes for Windows

Learn what to do if you can’t install or update iTunes on your Windows PC.

If you downloaded a version of iTunes from Apple’s website, use the steps in this article.

If you have Windows 10, you can also get iTunes from the Microsoft Store. If you have trouble installing iTunes from Apple’s website, download iTunes from the Microsoft Store. If you can’t download or update iTunes from the Microsoft Store, contact Microsoft for help.

If you can’t install iTunes on your Windows PC from Apple’s website, or if you see «error 2» or «Apple Application Support was not found» after you install the software, follow the steps below in order.

Make sure that you’re logged in to your computer as an administrator

If you’re not sure if you have an administrator account, learn how to log on as an administrator.

You can also refer to your computer’s help system, contact your IT department, or visit support.microsoft.com for more help.

Install the latest Microsoft Windows updates

To download the latest updates, visit the Microsoft Windows Update website.

iTunes for Windows requires Windows 7 or later, with the latest Service Pack installed. If you can’t install the updates, refer to your computer’s help system, contact your IT department, or visit support.microsoft.com for more help.

Download the latest supported version of iTunes for your PC

Download iTunes from Apple’s website, then click Download to download the iTunes installer. When prompted, click Save (instead of Run).

If you have Windows 10, you can get the latest version of iTunes from the Microsoft Store. If you get iTunes from the Microsoft Store, you shouldn’t need to follow the rest of the steps in this article. If you downloaded iTunes from Apple’s website, continue below.

Repair iTunes

Right-click the installer that you downloaded in step 3—it will be labeled iTunesSetup or iTunes6464Setup—and choose «Run as administrator.»

If you’ve previously installed iTunes, the installer will prompt you to repair the software.

After the repair is complete, restart your computer and try launching iTunes.

Remove components left from a previous installation

If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.

Songs that you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.

Disable conflicting software

Some background processes can cause issues that prevent applications like iTunes from installing.

If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.

Restart your computer

After the restart, try to install iTunes again.

Get more help

If the steps in these articles don’t help you fix the issue, you might be able to find a solution through a search of the Microsoft support website.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

iTunes.
Now included in macOS Mojave.

The latest version of iTunes now comes installed with macOS Mojave. Upgrade today to get your favourite music, films and podcasts. iTunes is also where you can join Apple Music and stream — or download and play offline — over 50 million songs, ad‑free.

You can always download iTunes 12.8 for previous versions of macOS, as well as the application for Windows.

iTunes 12.8 Windows Windows Store

iTunes 12.8 System Requirements

• Mac computer with an Intel processor
• To play 720p HD video, an iTunes LP or iTunes Extras, a 2.0GHz Intel Core 2 Duo or faster processor is required
• To play 1080p HD video, a 2.4GHz Intel Core 2 Duo or faster processor and 2GB of RAM are required
• Screen resolution of 1024×768 or greater; 1280×800 or greater is required to play an iTunes LP or iTunes Extras
• Internet connection to use Apple Music, the iTunes Store and iTunes Extras
• Apple combo drive or SuperDrive to create audio, MP3 or backup CDs; some non-Apple CD-RW recorders may also work. Songs from the Apple Music catalogue cannot be burned to a CD.

• OS X version 10.10.5 or later
• 400MB of available disk space
• Apple Music, iTunes Store and iTunes Match availability may vary by country
• Apple Music trial requires sign-up and is available for new subscribers only. Plan automatically renews after trial.

iTunes for Windows

Looking for Windows 32-bit? Download here

iTunes for Windows

Windows System Requirements

• PC with a 1GHz Intel or AMD processor with support for SSE2 and 512MB of RAM
• To play standard-definition video from the iTunes Store, an Intel Pentium D or faster processor, 512MB of RAM and a DirectX 9.0–compatible video card are required
• To play 720p HD video, an iTunes LP or iTunes Extras, a 2.0GHz Intel Core 2 Duo or faster processor; 1GB of RAM; and an Intel GMA X3000, ATI Radeon X1300 or NVIDIA GeForce 6150 or better are required
• To play 1080p HD video, a 2.4GHz Intel Core 2 Duo or faster processor; 2GB of RAM; and an Intel GMA X4500HD, ATI Radeon HD 2400 or NVIDIA GeForce 8300 GS or better are required
• Screen resolution of 1024×768 or greater; 1280×800 or greater is required to play an iTunes LP or iTunes Extras
• 16-bit sound card and speakers
• Internet connection to use Apple Music, the iTunes Store and iTunes Extras
• iTunes-compatible CD or DVD recorder to create audio CDs, MP3 CDs, or backup CDs or DVDs. Songs from the Apple Music catalogue cannot be burned to a CD.

• Windows 7 or later
• 64-bit editions of Windows require the iTunes 64-bit installer
• 400MB of available disk space
• Some third-party visualisers may no longer be compatible with this version of iTunes. Please contact the developer for an updated visualiser that is compatible with iTunes 12.1 or later.
• Apple Music, iTunes Store and iTunes Match availability may vary by country
• Apple Music trial requires sign-up and is available for new subscribers only. Plan automatically renews after trial.

Looking for other versions?

macOS Windows Windows Store

Looking for iTunes for Mac or PC?

Return to this page on your Mac or PC for the free download of iTunes

If you have problems playing music in iTunes on PC

In the iTunes app on your PC, do any of the following if you have trouble playing music or other audio:

If the progress bar at the top of the iTunes window is moving, but you don’t hear anything

If you’re using your computer’s built-in speakers: Make sure the volume controls are not turned down. Check the control at the top of the iTunes window and check the computer’s output volume (in the Sound and Audio Devices Properties control panel). Also, try playing a different audio file, CD or DVD, or try playing the file or disc on another computer or media player to isolate the problem.

If you’re using powered speakers connected to your computer: Make sure the powered speakers are properly plugged into your computer’s audio port, plugged into a power source and turned on. Also make sure their volume isn’t turned down.

If you’re trying to listen to music through remote speakers using AirPort Express: Make sure the remote speakers are selected in the AirPlay pop-up menu at the top of the iTunes window, and the volume control on the speakers isn’t turned down.

If you’re using an AirPort Express, you can find more troubleshooting information in the documentation that came with your AirPort Express, or at the AirPort Support website.

If you can’t play a song

If you can’t play a song purchased from the iTunes Store: You may have exceeded the number of computers on which you can play your purchases. See the Apple Support article If iTunes for Windows prompts you to authorize your computer when you try to play purchases.

If the song isn’t an iTunes Plus version, you can play it on up to five authorised computers. After you authorise five computers, you can’t play the songs on a sixth computer until you de-authorise one of the five authorised computers. (For instructions on de-authorising a computer, see Authorise a PC to play iTunes purchases.)

If the song is available as an iTunes Plus download, you can upgrade the song at the iTunes Store. See Usage rights for iTunes Store purchases.

If you’re listening to a shared library or playlist: iTunes skips iTunes Store purchases if your computer hasn’t been authorised to play them. To listen to a purchased song in a shared library or playlist, double-click the song. If your computer isn’t authorised to play songs purchased by the person who is sharing the song, to hear it you’ll need to enter that person’s Apple ID and password. See Share iTunes libraries on a local network.

If you’re trying to play an AAC file that was not created using iTunes or downloaded from the iTunes Store: Songs you download from the iTunes Store or import into your library using the AAC encoder are encoded using the MPEG-4 AAC format. Songs in this format play in iTunes and on your iPhone, iPad and iPod. Other AAC files that you find on the internet or elsewhere won’t play in iTunes. See Choose import settings or Convert music file formats.

If you’re trying to play a song on a CD that you burned using iTunes: You can’t play DVDs burned using iTunes on most consumer DVD players. So make sure the playback equipment you’re using is appropriate for the disc’s format. For example, if you burned a CD-RW disc, you can play it only on your computer and some newer CD players. If you burned an MP3 disc, it should work in your computer and on special MP3 CD players but not on standard consumer audio CD players. See Intro to burning CDs and DVDs.

If you’re listening to a playlist that includes a song preview: The playlist stops after the song preview. Double-click the next song in the playlist to resume playing the rest of the playlist. A song preview in your Music library or a playlist has a button next to it showing the price.

Use Windows Update to make sure you have the latest Service Pack. Also check your computer or audio card manufacturer’s website to update your audio card drivers.

If songs are missing or dimmed, see one of the following Apple Support articles:

If you can’t play an audiobook

If you can’t play an audiobook, you may have exceeded the number of computers authorised to play it or you may be trying to listen to one purchased through someone else’s account.

If you purchased the audiobook from the iTunes Store: You can play it on up to five computers at a time. Make sure your computers are authorised to play purchases from the iTunes Store.

If you purchased the audiobook from the Audible website: You can download it on up to three computers. Make sure your computers are authorised to play purchases from Audible.

If you don’t know where you purchased the audiobook: Select the audiobook in the Library, choose Edit > Audiobook Info, click File, then look in the Kind field. Files purchased from the iTunes Store end in “.m4b”. Files purchased from the Audible website end in “.aa” or “.aax”.

To see who downloaded the audio file: Select the audiobook in the library, choose Edit > Song Info, then click File. In the field named Purchased By or Owner, you see the user name for the account holder who downloaded the file. If the audiobook is not from your account, you can’t listen to it.

If none of these suggestions solves the issue, go to Start on your PC and run the audio troubleshooter.

Set up and view an iTunes Store account on PC

To buy items in the iTunes Store, you need an Apple ID. If you don’t have one, you can set one up using iTunes. If you’ve purchased items from the Apple website or ordered a photo book, or if you have an iCloud account, you already have an Apple ID.

Sign in to the iTunes Store

When you have an Apple ID, you can sign in to the iTunes Store to buy music and video, view or change your account information, and see your purchase history.

In the iTunes app on your PC, choose Account > Sign In.

Do one of the following:

Sign in with your Apple ID: Enter your Apple ID and password, then click Next.

Create an Apple ID: Click Create New Apple ID and follow the onscreen instructions.

To sign out, choose Account > Sign Out.

Change your account information

You can change your Apple ID name, password or billing information at any time.

In the iTunes app on your PC, choose Account > View My Account, then sign in.

Make your changes, then click Done.

Your changes take effect immediately, and apply to all apps in which you use your Apple ID.

View your purchase history

Items you purchase from the iTunes Store are added to the Purchased playlist in iTunes.

In the iTunes app on your PC, choose Account > View My Account, then sign in.

In the Account Information window, click See All (below Purchase History).

The purchase history shows purchases made using this account, with your most recent purchases shown first.

For more details about your purchases, do any of the following:

View details about a specific purchase: Click the More link under the price.

View details about earlier or later purchases: Choose various timeframes from the pop-up menu, such as Last 90 Days.

If your purchase history seems incorrect, or you believe you’ve been charged for an item you didn’t buy, visit the Subscriptions and Purchases website.