FIX: Windows 10 prevents the installation of AMD drivers

• When trying to install the AMD driver on Windows 10 you might sometimes get a Detection Driver error.
• There are several tools and methods to force-install it, and we’re detailing them below.
• Check out the best recommendations for the software that you need for your system in the Utilities & Tools Hub.
• Find specific tutorials for any Windows 10 bug that you encounter in our Errors section.

1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
2. Click Start Scan to find Windows issues that could be causing PC problems.
3. Click Repair All to fix issues affecting your computer’s security and performance

• Restoro has been downloaded by 0 readers this month.

If you’re using an AMD graphics card you might face some problems after installing Windows 10.

Some users report that when they try to install their AMD drivers, the installation couldn’t be finished because of an error involving a detection driver .

Fortunately, the solution for this problem is very simple and it works not just on Windows 10, but also on older versions.

More specifically, the problem appears if you’re connected to the Internet when installing Windows 10, because the setup wizard automatically installs Microsoft AMD drivers.

After the detection phase, your screen might turn black and you’ll be forced to restart your computer, or you’ll simply get a Detection Driver error.

There are a couple of solutions to this problem and we’re detailing them below.

What can I do if AMD drivers won’t install on Windows 10?

1. Download the new driver with DriverFix
2. Uninstall your current driver
3. Download the new driver using AMD Radeon Settings
4. Download the new driver manually
5. Download the new driver with Device Manager
6. Turn off your antivirus and Firewall
7. Try installing drivers in Compatibility mode

1. Download the new driver with DriverFix

If you do not have the necessary computer skills to update/fix the drivers manually, we strongly suggest to do it automatically by using DriverFix.

One of the biggest benefits of this tool is that it doesn’t only work with AMD drivers. You can use it to update just about any driver on your computer.

So, if you’re looking for a long-term solution that will relieve you of the headache caused by outdated drivers, DriverFix is the way to go.

The tool makes an in-depth scan your PC for missing and outdated device drivers and offers a full report with the current situation. It also offers various options for new drivers, using a huge online database, so you can choose the one you prefer.

DriverFix

2. Uninstall your current driver

1. Go to Control Panel.
2. Click on Programs And Features.
3. Select AMD Catalyst Install Manager.
4. Click on Change.
5. When prompted by the AMD Catalyst Install Manager– InstallShield Wizard, select Express Uninstall ALL ATI Software.
6. Click, OK to allow the tool to remove all AMD drivers and application components.
7. Click, Yes when prompted to restart the system and complete the uninstall process.

When the utility finishes uninstalling all the AMD drivers, your screen should look as if it had a standard VGA driver installed.

Then restart the AMD Catalyst setup and you should be able to install your AMD Catalyst drivers normally.

3. Download the new driver using AMD Radeon Settings

Run a System Scan to discover potential errors

The easiest way to update your AMD drivers is by using AMD’s official support software, AMD Radeon Settings.

There’s a big chance you have this software installed on your computer already. Especially if you installed your first driver from a DVD.

If otherwise, you can download it from here. Then, simply open the program and, if a new update is available, you will be notified.

Install all the available updates, restart your computer, and you should be good.

4. Download the new driver manually

If AMD Radeon Settings doesn’t show a new update, or you simply don’t prefer using this software, always download drivers and install them manually.

Just go to AMD’s Driver Support website, choose your graphics card, and download drivers.

Install drivers normally, as you would any other program. Just follow the wizard instructions, restart your computer, and that’s all.

5. Download the new driver with Device Manager

1. Go to Search, type devicemngr, and open Device Manager.
2. Expand Display adapters.
3. Right-click your AMD graphics card, and go to Update driver.
4. Follow further on-screen instructions
5. Restart your computer.

This is the old-fashioned and probably the most used method of installing and updating drivers on Windows.

6. Turn off your antivirus and Firewall

1. Press Windows Key + S, type Firewall and select Windows Firewall from the list of results.
2. When Windows Firewall starts, click on Turn Windows Firewall on or off.
3. Select Turn off Windows Firewall (not recommended) for both private and public network settings.
4. Click OK to save changes.

If you’re unable to install or update your drivers using any method mentioned above, try to disable your antivirus and Windows Firewall, only temporarily.

Antivirus programs are known for not getting along with Windows updates. And driver updates may not do any better, as well.

7. Try installing drivers in Compatibility mode

1. Locate the driver setup file, right-click it, and choose Properties from the menu.
2. Head over to the Compatibility tab and check Run this program in compatibility mode for option. Choose the desired version of Windows and click Apply and OK to save changes.

After doing that, try running the setup file again.

That’s about it. We certainly hope at least one of these solutions helped you resolve the problem with the AMD drivers.

If you have any comments, questions, or suggestions on this topic, just let us know in the comments down below.

Windows 10 & AMD Drivers — Causes machine freezing

I have a number of laptops (Dell) with AMD APUs.

The latest updates to Windows forces a driver update to the AMD R5 video cards installed in these devices. This causes the system to freeze every few seconds. If you move a mouse cursor around, it will stop responding every 2-3 seconds for about 1/4 of a second making it extremely frustrating to use.

I have confirmed that it is Windows 10 builds with newer AMD drivers. It doesn’t matter if it’s the default drivers Windows Update installs from Microsoft, or the AMD Crimson software. One of my systems that had older drivers worked fine until 1703 which over-wrote the old AMD drivers with the new ones (and won’t allow me to roll back).

If I uninstall ALL video card drivers and let the system default to ‘Microsoft Basic Graphics Adaptor’ then the response returns to normal. Install the video card drivers — either via Windows Update or direct from AMD — and the freezing behaviour returns.

I’m not entirely sure if it’s a Windows issue, or an AMD issue, but it needs to be fixed. It has made 3 PCs in my house unusable!

Replies (8) 

We appreciate the details and the troubleshooting steps that you’ve done so far regarding the compatibility issue between Windows 10 and with the AMD Drivers. For us to isolate the issue, we suggest that you download the Show or hide updates troubleshooter that can be found at the bottom section of this article. Kindly follow the instructions given and see if there will be any changes.

We’ll be waiting for your reply.

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I can certainly download the program to prevent Windows from installing the device specific driver via Windows update in the future. I can then uninstall the driver on the system — there is no rollback available — knowing it wont auto re-install.

This then leaves me with 2 choices.

1. Install the AMD Crimson drivers from AMD which cause the same problem as the Windows Update drivers.

2. Leave the system with only the Microsoft Basic Display Adapter drivers installed by default — which are not capable of acceleration meaning even simple programs/games like Minecraft will not run.

Is there a flaw in my thinking there? Is there a magical option 3 im not aware of?

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Thank you for your prompt response. There is a known issue between Windows 10 and AMD Radeon graphic cards and our team is already aware of this. Since there is no rollback option available, we suggest that you check the reply of ErwinJames San on this thread and perform the troubleshooting steps given.

Kindly get back to us with the results.

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Thanks again for the reply Xylee.

Unfortunately my error is entirely different to the one you linked to in your post. It relates to freezing as a result of the drivers, not an issue with multiple monitors.

23.20.15002.11 (06/12/17) is the driver version that is currently installed.

The previous version 22.19.677.257 (22/09/17) has the same issue.

After deleting the driver it replaces the AMD R5 graphics with a generic ‘Video Controller (VGA Compatible’ under Other devices.

I then rebooted the computer. It shows only as the above controller and is quite happy to run under ‘Video Controller (VGA Compatible). While this device is considered as being installed I don’t get the machine freezing. It runs smoothly — as long as I don’t actually want to use it for any form of even basic 3D-based gaming.

Doing a scan for hardware changes doesn’t show any changes.

If I download AMD Crimson package 16.12.2 which installs driver 21.19.407.0 (19/12/2016) it appears to work.

I have used the troubleshooter to force the system to remain on these year old drivers — however this doesn’t fix the issue.

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We appreciate the steps that you’ve provided. We understand that the AMD Crimson package works better than the generic VGA driver, especially with 3D based gaming and advanced applications that requires high end graphic drivers. We recommend that you use the AMD Crimson package for the mean time as we’ve already reported this concern to our developers.

If you have a spare time, kindly share us your thoughts about Windows 10 through our Feedback Hub so we can consider your suggestion as an additional feature to add up to our future updates. Our developers are working hard to provide better features on Windows 10. To send a suggestion for this application, follow the steps below:

1. On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app.
2. Navigate to Feedback in the left menu, then press + Add new feedback.
3. Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.
4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
5. Once you’ve completed the form and monitoring, click Submit.
6. Click Continue using Feedback Hub.
7. Click My feedback at the top, then find the item you submitted (it may take a while to appear).
8. Open the item you submitted, then click Share.
9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/ link>).

Feel free to get back to us if you need further assistance.