Краткое руководство. Регистрация устройства Windows 10 Quickstart: Enroll your Windows 10 device

В этом кратком руководстве вы возьмете на себя роль пользователя Intune и зарегистрируете устройство Windows 10 в Microsoft Intune. In this quickstart, you’ll first take the role of an Intune user and enroll your Windows 10 device into Microsoft Intune. Затем вы вернетесь в Intune и подтвердите зарегистрированное устройство. Then, you’ll return to Intune and confirm the device enrolled.

Регистрация устройств в Microsoft Intune позволяет устройствам Windows 10 получить доступ к защищенным данным организации, включая электронную почту, файлы и другие ресурсы. Enrolling your devices into Microsoft Intune allows your Windows 10 devices to get access to your organization’s secure data, including email, files, and other resources. Это справедливо как для устройств с ОС Windows 10 Desktop, так и для устройств с ОС Windows 10 Mobile. This is true for both Windows 10 desktop and Windows 10 Mobile devices. Регистрация устройств позволяет защитить доступ как для вас, так и для вашей организации, и помогает отделить рабочие данные от персональных. Enrolling your devices helps secure this access for both you and your organization, and helps keep your work data separate from your personal data.

Узнайте, что происходит при регистрации устройства в Intune и что это означает для сведений на устройстве. Find out what happens when you enroll your device in Intune and what that means for the information on your device.

Предварительные условия Prerequisites

• Подписка Microsoft Intune: зарегистрируйтесь для получения бесплатной пробной учетной записи. Microsoft Intune subscription — sign up for a free trial account
• Для выполнения этого краткого руководства необходимо выполнить процедуру настройки автоматической регистрации в Intune. To complete this quickstart, you must complete the steps to setup automatic enrollment in Intune.

Проверка версии Windows 10 Desktop Confirm your Windows 10 Desktop version

Перед регистрацией устройства Windows 10 Desktop необходимо проверить версию Windows. Before enrolling your Windows 10 Desktop, you must confirm the version of Windows that you have installed.

Щелкните правой кнопкой мыши значок Пуск Windows и выберите Параметры, чтобы просмотреть параметры Windows. Right-click the Windows Start icon and select Settings to display Windows Settings options.

Выберите Система > О системе. Select System > About.

Также можно ввести фразу «О компьютере» в строке поиска, а затем выбрать О компьютере. You can also type the phrase «About your PC» into the search bar, then select About your PC.

В окне Параметры вы увидите список Характеристики Windows. In the Settings window you will see a list of Windows specifications for your PC. В этом списке найдите пункт Версия. Within this list, locate the Version.

Убедитесь, что значение версии Windows 10 — 1607 или выше. Confirm that the Windows 10 Version is 1607 or higher.

Действия, описанные в этом кратком руководстве, предназначены для версии Windows 10 1607 или более поздней. Если ваша версия — 1511 или ниже, перейдите к этой процедуре. The steps presented in this quickstart are for Windows 10 version 1607 or higher, if your version is 1511 or less, continue with these steps.

Регистрация Windows 10 Desktop Enroll Windows 10 Desktop

Перейдите в раздел «Параметры Windows» и выберите Учетные записи. Return to Windows Settings and select Accounts.

Выберите Доступ к рабочей или учебной учетной записи > Подключить. Select Access work or school > Connect.

Выполните вход в Intune через рабочую или учебную учетную запись и выберите Далее. Sign in to Intune with your work or school account, and then select Next. Если вы выполнили краткое руководство по созданию пользователя и назначению лицензии, вы можете войти с помощью созданной вами учетной записи пользователя. If you followed the create a user and assign a license quickstart, you can sign in with the user account that you created.

Если вы настроили имя домена «.onmicrosoft.com», в адресе учетной записи будет часть .onmicrosoft.com. If you setting up an «.onmicrosoft.com», the user account will have .onmicrosoft.com as part of the account address.

Появится сообщение о том, что устройство регистрируется в вашей компании или учебном заведении. You’ll see a message indicating that your company or school is registering your device.

При появлении страницы Новые функции готовы к использованию! When you see the You’re all set! нажмите кнопку Готово. screen, select Done. Все готово. You’re done.

Добавленная учетная запись будет отображаться в разделе параметров Доступ к рабочей или учебной записи на устройстве Windows Desktop. You will now see the added account as part of the Access work or school settings on your Windows Desktop.

Если вы выполнили описанные выше действия, но по-прежнему не можете получить доступ к учетной записи и файлам рабочего или учебного электронного адреса, выполните инструкции из раздела Устранение проблем при регистрации устройств c Windows 10. If you followed the previous steps, but still can’t access your work or school email account and files, follow the steps in Troubleshoot Windows 10 device access.

Проверка регистрации устройства в Intune Confirm your device enrollment in Intune

Войдите в Центр администрирования Microsoft Endpoint Manager с учетной записью глобального администратора. Sign in to the Microsoft Endpoint Manager admin center as a Global Administrator.

Выберите Устройства > Все устройства, чтобы просмотреть зарегистрированные устройства в Intune. Select Devices > All devices to view the enrolled devices in Intune.

Убедитесь, что появилось дополнительное устройство, зарегистрированное в Intune. Verify that you have an additional device enrolled within Intune.

Очистка ресурсов Clean up resources

Сведения об отмене регистрации устройства Windows см. в разделе Удаление устройства Windows из системы управления. To unenroll your Windows device, see Remove your Windows device from management.

Дальнейшие действия Next steps

В этом кратком руководстве вы узнали, как зарегистрировать устройство Windows 10 в Intune. In this quickstart, you learned how to enroll a Windows 10 device into Intune. Вы также можете изучить другие способы регистрации устройств на всех платформах. You can learn about other ways to enroll devices across all platforms. Дополнительные сведения об использовании устройств с помощью Intune см. в разделе Использование управляемых устройств для выполнения задач. For more information about using devices with Intune, see Use managed devices to get work done.

Чтобы выполнить эту серию кратких руководств по Intune, переходите к следующему руководству. To follow this series of Intune quickstarts, continue to the next quickstart.

Troubleshoot problems updating Windows 10

In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. This article will help you answer questions and troubleshoot common problems with your Windows 10 update.

If you’re looking for info on how to activate Windows 10 or to verify that your installation of Windows 10 is activated, see Activate Windows 10.

Have issues installing Windows updates? Start here.

Your device may not be able to update to the latest version of Windows 10 for a few reasons. The following tips can help you pinpoint the issue affecting your device.

Before you begin, make sure your device is plugged into a power source and connected to the internet. Then, try the steps listed below to get your PC to update.

Some updates require administrator access. If your account doesn’t have administrator access, see Create a local user or administrator account in Windows 10. Or if someone else at home or in your office has an administrator account on your device, try asking them to install the updates.

Before trying any of the solutions below, make sure you back up your personal files. You can use File History to back up your files to another drive, or insert a USB drive and use File Explorer to drag and copy important files to the USB drive. If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating, once you’re connected to the internet.

You can also back up your files with OneDrive. For more info, go to Back up your Documents, Pictures, and Desktop folders with OneDrive.

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. If your device has a small hard drive, you may need to insert a USB drive to update it.

If your PC is running low on storage, try the techniques at Free up drive space in Windows 10.

Many updates require you to restart your device. Save your work and close all open applications. Then, select Start > Power , and select either Update and restart or Update and shut down.

Even if you have downloaded some updates, there may be more available. After trying the preceding steps, run Windows Update again by selecting Start > Settings > Update & Security > Windows Update > Check for updates. Download and install any new updates.

Remove any external storage devices and drives, docks, and other hardware plugged into your device that aren’t needed for basic functionality. Then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

If you’ve added hardware to your device, check for third-party driver updates and installation instructions on the hardware manufacturer’s website. Update any drivers, then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

In the search box on the taskbar, type device manager, then select Device Manager from the list of results.

In the window that appears, look for any device with a yellow exclamation mark next to it. (You may have to select each category to view the list of devices.) Select the device name.

Select Action, and then choose either Update driver or Uninstall to correct the errors.

Common troubleshooting questions

If you are receiving an error message with a specific error code, try running the Windows Update Troubleshooter. If that doesn’t resolve the issue, see Fix Windows Update errors and follow the instructions to help resolve common update issues.

The time required to download and install updates depends on connection speed, network settings, and the size of the update. If the installation remains stuck at the same percentage, try checking for updates again or running the Windows Update Troubleshooter.

To check for updates, select Start > Settings > Update & Security > Windows Update > Check for updates.

To get help, in the search box on the task bar, type get help, then select Get Help from the list of results. To leave feedback if you run into further problems, in the search box on the taskbar, type feedback hub, then select Feedback Hub from the list of results.

Windows 10 is the most secure Windows ever, and we recommend you stay updated to protect your PC from security risks and to keep it running smoothly. However, you can temporarily pause updates as well as schedule a restart to install updates at a time that’s convenient for you.
Learn how to temporarily pause updates
Find out how to schedule a restart to install updates at a convenient time

You will only receive a notification when it’s time to restart your computer to apply the installed updates.

If you need to know where you left off in your work after an update, use Timeline to jump back in.

To get started with Timeline, select Task View on the taskbar, or press the Windows logo key +Tab and select the activity you want to resume.

Monthly quality updates on Windows 10 are quite small and have a minimal impact on data usage. Feature updates typically happen twice per year, and you can control when to install them. They require more data but are less frequent.

If you’re on a metered connection, some updates for Windows won’t be installed automatically. Metered connections in Windows 10

Your computer might be slow for a number of reasons, but updating to the latest version of Windows 10 can improve its performance. For help with a slow computer, see Tips to improve PC performance in Windows 10.

If you’re having trouble finding your files after an upgrade, see Find lost files after the upgrade to Windows 10 for other things to try.

Warning: Microsoft only recommends trying the procedures in this section if you’re comfortable working in the command line. These procedures require administrator permissions on your device.

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options. Select Yes. Next, in the window that appears, type the following commands one at a time, including the spaces as shown. After you type each command, press Enter. Then let each command complete before you type the next command.

net stop wuauserv

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start wuauserv

After all these commands are completed, close the Command Prompt window and restart your computer.

In some instances, third-party antivirus or security software can cause errors when you try to update to the latest version of Windows 10. You can temporarily uninstall this software, update your PC, and then reinstall the software after your device is up to date. We recommend using third-party antivirus or security software that’s compatible with the latest version of Windows 10. You can check compatibility by visiting the software manufacturer’s website.

Note: Before uninstalling software, make sure you know how to reinstall your programs and that you have any necessary product keys.

In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options. Select Yes. In the window that appears, type the following command, including the space as shown:
chkdsk/f C:
and then press Enter. Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.

A clean restart starts Windows with a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update that may cause issues updating your PC.
Learn how to do a clean restart

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.

In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth

Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.

Next, type this command, including the space as shown:
sfc /scannow

Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.

Try running the Windows Update again.

Go to the software download page and select Download tool now to download the clean installation tool. Make sure to carefully read the notes on the software download page before using the tool.

Still stuck?

Contact Microsoft support if you continue to have problems with your Windows updates.