Troubleshoot problems updating Windows 10

In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. This article will help you answer questions and troubleshoot common problems with your Windows 10 update.

If you’re looking for info on how to activate Windows 10 or to verify that your installation of Windows 10 is activated, see Activate Windows 10.

Have issues installing Windows updates? Start here.

Your device may not be able to update to the latest version of Windows 10 for a few reasons. The following tips can help you pinpoint the issue affecting your device.

Before you begin, make sure your device is plugged into a power source and connected to the internet. Then, try the steps listed below to get your PC to update.

Some updates require administrator access. If your account doesn’t have administrator access, see Create a local user or administrator account in Windows 10. Or if someone else at home or in your office has an administrator account on your device, try asking them to install the updates.

Before trying any of the solutions below, make sure you back up your personal files. You can use File History to back up your files to another drive, or insert a USB drive and use File Explorer to drag and copy important files to the USB drive. If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating, once you’re connected to the internet.

You can also back up your files with OneDrive. For more info, go to Back up your Documents, Pictures, and Desktop folders with OneDrive.

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. If your device has a small hard drive, you may need to insert a USB drive to update it.

If your PC is running low on storage, try the techniques at Free up drive space in Windows 10.

Many updates require you to restart your device. Save your work and close all open applications. Then, select Start > Power , and select either Update and restart or Update and shut down.

Even if you have downloaded some updates, there may be more available. After trying the preceding steps, run Windows Update again by selecting Start > Settings > Update & Security > Windows Update > Check for updates. Download and install any new updates.

Remove any external storage devices and drives, docks, and other hardware plugged into your device that aren’t needed for basic functionality. Then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

If you’ve added hardware to your device, check for third-party driver updates and installation instructions on the hardware manufacturer’s website. Update any drivers, then try to run updates again and see if this resolved your issue. If it didn’t, continue to the next tip.

In the search box on the taskbar, type device manager, then select Device Manager from the list of results.

In the window that appears, look for any device with a yellow exclamation mark next to it. (You may have to select each category to view the list of devices.) Select the device name.

Select Action, and then choose either Update driver or Uninstall to correct the errors.

Common troubleshooting questions

If you are receiving an error message with a specific error code, try running the Windows Update Troubleshooter. If that doesn’t resolve the issue, see Fix Windows Update errors and follow the instructions to help resolve common update issues.

The time required to download and install updates depends on connection speed, network settings, and the size of the update. If the installation remains stuck at the same percentage, try checking for updates again or running the Windows Update Troubleshooter.

To check for updates, select Start > Settings > Update & Security > Windows Update > Check for updates.

To get help, in the search box on the task bar, type get help, then select Get Help from the list of results. To leave feedback if you run into further problems, in the search box on the taskbar, type feedback hub, then select Feedback Hub from the list of results.

Windows 10 is the most secure Windows ever, and we recommend you stay updated to protect your PC from security risks and to keep it running smoothly. However, you can temporarily pause updates as well as schedule a restart to install updates at a time that’s convenient for you.
Learn how to temporarily pause updates
Find out how to schedule a restart to install updates at a convenient time

You will only receive a notification when it’s time to restart your computer to apply the installed updates.

If you need to know where you left off in your work after an update, use Timeline to jump back in.

To get started with Timeline, select Task View on the taskbar, or press the Windows logo key +Tab and select the activity you want to resume.

Monthly quality updates on Windows 10 are quite small and have a minimal impact on data usage. Feature updates typically happen twice per year, and you can control when to install them. They require more data but are less frequent.

If you’re on a metered connection, some updates for Windows won’t be installed automatically. Metered connections in Windows 10

Your computer might be slow for a number of reasons, but updating to the latest version of Windows 10 can improve its performance. For help with a slow computer, see Tips to improve PC performance in Windows 10.

If you’re having trouble finding your files after an upgrade, see Find lost files after the upgrade to Windows 10 for other things to try.

Warning: Microsoft only recommends trying the procedures in this section if you’re comfortable working in the command line. These procedures require administrator permissions on your device.

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options. Select Yes. Next, in the window that appears, type the following commands one at a time, including the spaces as shown. After you type each command, press Enter. Then let each command complete before you type the next command.

net stop wuauserv

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start wuauserv

After all these commands are completed, close the Command Prompt window and restart your computer.

In some instances, third-party antivirus or security software can cause errors when you try to update to the latest version of Windows 10. You can temporarily uninstall this software, update your PC, and then reinstall the software after your device is up to date. We recommend using third-party antivirus or security software that’s compatible with the latest version of Windows 10. You can check compatibility by visiting the software manufacturer’s website.

Note: Before uninstalling software, make sure you know how to reinstall your programs and that you have any necessary product keys.

In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options. Select Yes. In the window that appears, type the following command, including the space as shown:
chkdsk/f C:
and then press Enter. Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.

A clean restart starts Windows with a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update that may cause issues updating your PC.
Learn how to do a clean restart

In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.

In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth

Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.

Next, type this command, including the space as shown:
sfc /scannow

Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.

Try running the Windows Update again.

Go to the software download page and select Download tool now to download the clean installation tool. Make sure to carefully read the notes on the software download page before using the tool.

Still stuck?

Contact Microsoft support if you continue to have problems with your Windows updates.

Обновление драйверов в Windows 10

Перед началом работы

Обновления драйверов для Windows 10 и многих устройств (например, сетевых адаптеров, мониторов, принтеров и видеоадаптеров) автоматически скачиваются и устанавливаются с помощью Центра обновления Windows. Вероятно, у вас уже установлены самые последние версии драйверов, но если вы хотите вручную обновить или переустановить драйвер, выполните следующие действия.

Обновление драйвера устройства

Введите «диспетчер устройств» в поле поиска на панели задач и щелкните элемент Диспетчер устройств.

Выберите категорию, чтобы просмотреть имена устройств, а затем щелкните правой кнопкой мыши (или нажмите и удерживайте) устройство, которое требуется обновить.

Выберите пункт Автоматический поиск обновленных драйверов.

Выберите Обновить драйвер.

Если Windows не найдет новый драйвер, можно попытаться его найти на веб-сайте изготовителя устройства и выполнить соответствующие инструкции.

Повторная установка драйвера устройства

Введите «диспетчер устройств» в поле поиска на панели задач и щелкните элемент Диспетчер устройств.

Щелкните правой кнопкой мыши (или нажмите и удерживайте) имя устройства и выберите Удалить.

Windows попытается переустановить драйвер.

Дополнительная справка

Если вместо рабочего стола отображается синий, черный или пустой экран, см. раздел Устранение ошибок типа «синий экран» или Устранение ошибок типа «черный» или «пустой» экран.

Update drivers in Windows 10

Before you begin

Driver updates for Windows 10, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you’d like to manually update or reinstall a driver, here’s how:

Update the device driver

In the search box on the taskbar, enter device manager, then select Device Manager.

Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.

Select Search automatically for updated driver software.

Select Update Driver.

If Windows doesn’t find a new driver, you can try looking for one on the device manufacturer’s website and follow their instructions.

Reinstall the device driver

In the search box on the taskbar, enter device manager, then select Device Manager.

Right-click (or press and hold) the name of the device, and select Uninstall.

Restart your PC.

Windows will attempt to reinstall the driver.

More help

If you can’t see the desktop and instead see a blue, black, or blank screen, see Troubleshoot blue screen errors or Troubleshoot black or blank screen errors.

How to properly update device drivers on Windows 10

Source: Windows Central

On Windows 10, a device driver is an essential piece of code, which allows the system to interact with a specific hardware (such as graphics card, storage driver, network adapter, Bluetooth, etc.), as well as peripherals, including mice, keyboards, printers, monitors, and many others.

Usually, the detection and installation of device drivers happen automatically using the built-in driver library and the Windows Update service. However, sometimes, you may still need to update some devices manually for a number of reasons. For example, when Windows 10 cannot recognize a component. The device stops working after an upgrade. Windows Update installs a generic package, or you have to apply a critical fix or access a new feature quickly.

Whatever the reason it might be, Windows 10 comes with several options to manually update a device driver, including using Windows Update, Device Manager, and auto-update assistants from device manufacturers.

In this Windows 10 guide, we’ll walk you through three different methods to properly update hardware drivers on your computer. Also, we outline the steps to determine if the driver was updated successfully.

How to update drivers on Windows 10 using Windows Update

Usually, it takes time for manufacturers to make newer drivers available through Windows Update. However, it’s still the best option to download and install drivers manually. The reason is that only the packages compatible with your system configuration will be listed on this page, minimizing the chances of adding the wrong update. Also, the drivers in this channel have been tested, verified, and signed by Microsoft.

To quickly update device drivers using Windows Update, use these steps:

1. Open Settings.
2. Click on Update & Security.
3. Click on Windows Update.
4. Click the Check for updates button (if applicable).

Click the View optional updates option.

Source: Windows Central

Select the driver you want to update.

Source: Windows Central

Click the Download and install button.

Once you complete the steps, the newer driver will download and install automatically on your device.

If the «View optional updates» link is not available after checking for updates, then Windows Update doesn’t have any new drivers or any update for other products at that particular time.

How to update drivers on Windows 10 using Device Manager

Alternatively, you can also update drivers for a printer, wireless adapter, monitor, and other components using Device Manager.

If the driver isn’t available on Windows Update because it’s too recent or available only in beta, you will have to download and install the package from the manufacturer’s support website manually.

Usually, when downloading an update from the manufacturer, you should always use their instructions first. If the support website doesn’t offer any assistance, then double-click the installer and continue with the on-screen directions to complete the update.

In the case that you’re dealing with a self-extracting package, double-click the file to extract its content. Or use this guide to extract the content of the «.zip» compressed file, and then continue with these steps:

1. Open Start.
2. Search for Device Manager and click the top result to open the tool.
3. Double-click the branch with the hardware you want to update.

Right-click the hardware and select the Update driver option.

Source: Windows Central

Click the Browse my computer for driver software option.

Source: Windows Central

Click the Browse button.

Source: Windows Central

Select the folder with the extracted driver files.

Click the OK button.

Check the Include subfolders option to allow the wizard to find the correct «.inf» file that includes the instructions to update the driver.

Click the Next button.

After you complete the steps, the wizard will scan, detect, and install the newer driver on your device to improve the overall experience and support with fixes and new features.

While you can manually update a component using this method, typically, you would use these steps to update the controllers for an older piece of hardware. In the case that you want to install an old printer, you can use these steps.

Historically, you could also use Device Manager to download drivers directly from the Windows Update service. However, it’s no longer possible since Microsoft has removed the option from Device Manager during a quality update released for the Windows 10 May 2020 Update. As a result, moving forward, when a new driver update is detected on your computer, it’ll appear automatically in the Windows Update settings, more specifically, inside the optional updates page.

How to update graphics drivers on Windows 10

Typically, if the graphics card is working, it’s never a good idea to update its driver. However, graphics card manufacturers are known to rollout updates periodically to improve the experience, support, fix bugs, and add more functionalities, especially for games.

If you have to be on the most recent version of the graphics driver, instead of waiting for it to arrive through Windows Update, you can use the graphics control panel available from Nvidia, AMD, or Intel to download and install the latest updates.

You can use the links below to download the software for the brand you’re using:

After you download the app, installing it should be as easy as double-clicking the installers and going through the usual next, next, next wizard. Once you’re in the control panel, you can click the check for updates button from the driver’s section to download and install the latest driver.

Source: Windows Central

Download graphics driver manually

In the case that you don’t want to install another piece of software, you should be able to download the latest graphics driver directly from the manufacturer’s support website.

The list below includes the links to download the latest update for your graphics card directly from your manufacturer support website:

Once you downloaded the package, use the manufacturer instructions to complete the update installation. If no instructions are available, usually, you only need to launch the installer, go trough a couple of clicks, and the wizard will remove the old driver and replace it with the new version automatically.

In the case that you’re dealing with .zip or a self-extracting package, you can refer to our previous steps to complete the driver installation using Device Manager.

Download graphics driver automatically

Alternatively, if you don’t know the brand and model of the video card, some manufacturers often provide a tool to detect the driver you need automatically.

You can use the links below to download and run the auto-detect and install driver assistant for your computer:

While on the website, download the assistant, then double-click the executable, and continue with the on-screen directions to complete the driver update.

If you’re using an OEM device (such as Dell, HP, Lenovo, Asus, etc.), consider that many manufacturers (especially Intel) modify their drivers to limit, expand, or optimize the functionalities of the integrated graphics card. This means that if you have a branded device, it’s always recommended to download the latest updates from the computer manufacturer support website instead of Intel. Otherwise, your device might experience unexpected behaviors, missing configurations, or you may not be able to access all the features.

You may also be able to check the device model and brand using Device Manager with these steps:

1. Open Start.
2. Search for Device Manager and click the top result to open the tool.
3. Expand the Display adapters branch.

Confirm the brand and model of the graphics card.

Source: Windows Central

After you complete the steps, you can use the information to download the correct driver update for your computer. If the information isn’t available, then you may have to use one of the available tools from Nvidia, AMD, or Intel to detect the driver you need. Or you could also consult your device manual to determine the hardware configuration to find the correct driver update.

How to determine if a driver updated successfully on Windows 10

Once the update has been applied, you may want to confirm that the latest version was installed correctly using Device Manager.

To see the current driver version details on Windows 10, use these steps:

1. Open Start.
2. Search for Device Manager and click the top result to open the tool.
3. Expand the branch with the hardware you updated.

Right-click the hardware and select the Properties option.

Source: Windows Central

Confirm the «Driver Date» and «Driver Version» information.

Source: Windows Central

Once you complete the steps, if these details match the manufacturer’s support website’s information, then the device has the latest version of the driver on Windows 10.

If the driver didn’t update correctly, repeat the steps one more time. If you continue with the same problem, make sure to ask for help in the Windows Central forums.

More Windows 10 resources

For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources:

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