Fix problems with apps from Microsoft Store

If you’re in Windows 10 and you’re having problems with an app from Microsoft Store, consider these updates and fixes.

First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.

Make sure Windows has the latest update: Select check for updates now, and then select Check for updates. Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.

Make sure that your app works with Windows 10. For more info, see Your app doesn’t work with Windows 10.

Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.

Troubleshoot games: If you’re having issues installing a game, see Troubleshoot game installations on Windows 10.

Reinstall your apps: In Microsoft Store, select See more > My Library. Select the app you want to reinstall, and then select Install.

Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Here’s more help

If you’re having trouble launching Microsoft Store, see Microsoft Store doesn’t launch.

If you can launch the Microsoft Store but you are just having trouble finding or installing an app, see I can’t find or install an app from Microsoft Store.

Игры все чаще требуют новую версию Windows 10 или почему Windows 10 LTSC не годится для игр

Думаю, многие из вас помнят времена, когда Windows 10 захватывала место на рынке ОС и главным ее противником была Windows 7. Одним из главных аргументов за переход на Windows 10 был в наличии у нее поддержки DirectX 12, которую требовали новые игры.

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Но никто не мог подумать в те времена, что поддержку DirectX 12 добавят в Windows 7 (Blizzard добавила DirectX 12 для своих игр в Windows 7), но при этом для новых игр будет требоваться актуальная версия Windows 10. А старые версии Windows 10 и Windows 10 LTSB/ LTSC останутся «за бортом».

Особенно обидно такое положение дел для пользователей Windows 10 LTSB и LTSC, ведь они отлично подходят для игр из-за отсутствия UWP-компонентов и многих функций ОС, «дергающих» накопитель и загружающих память и процессор. Именно Windows 10 версии 1607 (и версия LTSB) считаются опытными пользователями и геймерами самой «FPS-friendly», а все что выходило дальше, становится только хуже.

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И это несмотря на специальные функции Windows 10 для игр, такие как GameBar или «borderless window». Чтобы понять масштаб проблемы, достаточно погуглить по запросам «1809 latency issue» или «1909 latency issue».

_{Высокий уровень dpc latency может легко превратить топовый ПК в «тормозящий» и «фризящий»}

Первое время Windows 10 LTSB и LTSC оставались за бортом игропрома из-за отсутствия Microsoft Store, но умельцы быстро научились интегрировать «Магазин» в эти версии Windows 10 довольно простыми методами. Но теперь главным ограничителем для запуска новых игр становится именно версия Windows 10 и рубежом актуальности часто становится версия 1903 или Windows 10 May 2019 Update.

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Давайте посмотрим на системные требования игр в Microsoft Store и составим список игр, которые идут только на Windows 10 определенных версий.

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Первой на глаза в Microsoft Store попадается Age of Empires II: Definitive Edition с требованием Windows 10 версии 18362.0 или более поздней. 18362 — это версия 1903 или Windows 10 May 2019 Update.

Недавно вышедшая стратегия Age of Empires III: Definitive Edition тоже требует Windows 10 версии 18362 (1903).

Cтратегия Age of Empires: Definitive Edition, которая была первой в списке переизданий серии Age of Empires, тоже требует Windows 10 версии 18362 (1903).

Авиасимулятор Microsoft Flight Simulator требует Windows 10 версии 18362.0 (1903).

Шутер Gears 5 тоже требует Windows 10 версии 18362.0 (1903).

Приключенческий шутер State of Decay 2: Juggernaut Edition требует Windows 10 версии 18362.0 (1903).

Теперь давайте пробежимся по играм, требующим Windows 10 версий от 1607 до 1809.

Популярная гонка Forza Motorsport 7 требует Windows 10 версии 15063.0 (1703).

Популярный автосимулятор Forza Horizon 4 требует Windows 10 версии 15063.0, также известную как Creators Update или версия 1703. Я хорошо помню по отзывах на форумах, что для многих именно симуляторы Forza Horizon 3 и 4 стали важным толчком для перехода с Windows 7 на Windows 10.

Популярный шутер от третьего лица Gears of War 4 требует Windows 10 версии 14393.0 или Anniversary Update (версия 1607) и одно из самых низких требований версии в нашем списке.

Еще из игр-хитов последнего времени на ум приходят: Death Stranding, в системных требованиях которого значится просто «Windows 10», но, как пишут пользователи, игре для нормальной работы требуется Windows 10 версии 1803 и выше.

И Horizon Zero Dawn, в системных требованиях которой тоже стояло просто «Windows 10», но игроками была отмечена нестабильность на ранних версиях Windows 10. В конце концов игра получила патч, проверяющий наличие Windows 10 версии 1809 и выше, а более низкие версии отмечены, как вызывающие нестабильность в DirectX 12.

Detroit: Become Human, игра — интерактивное кино, требует Windows 10 x64, но при этом может запускаться на Windows 7 с сильными «лагами».

Как видите, список обширный, постоянно растет и если вы до сих пор используете Windows 7 или Windows 10 LTSB, то лишаетесь многих новинок игр. Microsoft поставила нас в такие условия, что геймерский ПК, который может запускать все новинки игр, обязательно должен иметь самую актуальную версию Windows 10. А если вы используете видеокарту с поддержкой технологии RTX, то выбора у вас совсем не остается.

Выхода из этой ситуации нет, единственный способ и поиграть, и при этом пользоваться устаревшей версией Windows — это ставить актуальную версию Windows 10 Pro второй системой специально для игр. Но я заметил, что в такой «связке» ОС обычно начинаешь пользоваться самой актуальной из них.

Пишите в комментарии, какой версией Windows пользуетесь вы? И как у вас обстоит дело с совместимостью игр?

windows 10 store games are crashing on launch

my windows 10 store games are crashing but other apps are working fine pls help I cant play any windows store game

windows 10 pro 32bit

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Thank you for Posting in Microsoft community.

We understand your concern and will certainly assist you to fix it.

For better understanding of your issue, can you tell us if you are able to play the other games which are saved to computer?

Since your windows 10 store games crash on launch, please follow the following methods to troubleshoot:

Method 1: Clear the Store Cache

You may try these steps to clear the Store cache and check if that helps:

a. Press the “Windows Logo” + “R” keys on the keyboard.

b. Type “wsreset.exe” and press “Enter”.

c. Reboot the computer and then check if you are able to open the Windows Store and all the other apps on the computer.

Method 2: Re-register the Windows Store App

If that doesn’t help, then you may try re-registering the Windows Store App by following the instructions given below and check if you are able to open the Store.

To re-register, please follow the below steps:

a. Press “Windows Logo” + “Q” keys on the keyboard and type “cmd” in the search box.

b. Right click on the “Command Prompt” icon from the search results and select “Run as administrator”.

c. On the command prompt window, write the following command, and then press “Enter”

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

d. Check the result displayed on the command prompt window

e. If it was successfully processed, then type “Exit” and press “Enter”.

Method 3: Run the app troubleshooter.

1. Type troubleshooting in the Search area on the taskbar.

2. Click on View all on the left panel of the Troubleshooting Windows.

3. Select Windows store Apps.

4. Follow the on screen instruction.

Please let us know if the issue got resolved or you need any further assistance.

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my windows 10 store games are crashing but other apps are working fine pls help I cant play any windows store game

windows 10 pro 32bit

Yeah, I had a game that does the same thing. Starts to load the game up, (black screen) and then freezes.

I downloaded another game and it’s doing the same thing.
Now «Last Hope — Heroes Zombie TD» is doing it.

The first game that I had this issue with was «Prime World: Defenders». It was very fun and I loved it, then one night. windows update came out and now no matter what I do it will freeze at start up just like these other games but it worked before. I tried everything . . .

Tried Uninstall and Reinstall — No effect

Tried going to the App settings and doing a «Reset». — No effect

I checked/installed all updates for things like Adobe Flash, Java, Runtime files, Dot.Net Frameworks, DirectX, and other common items. — No effect

I tried to contact support and emails to people but never a reply.

I have many other programs and games on this PC. All drivers updated and installed. All Windows updates installed. Removed Antivirus and security to make sure it was not causing the issue. — no effect.

Everything works great on the PC but these games that are through the Windows Store. I have everything from graphic design apps to 1000’s of video games from old emulated consoles and arcade to new games on Steam, Origin, and other platforms like Uplay and such. All work perfectly but Windows Store games. Now the real issue is that this does not happen to ALL Windows Store games but only some.

For example: «Block Defender RD for Windows» seems to work perfectly every time. So does «Alien Invasion Tower Defense».

CPU: Intel i7-3770k @3.50GHz 3.90 GHz
Memory: 16GB Dual-Channel DDR3 @667MHz

OS: 64-bit Windows 10 Pro

Motherboard: Gigabyte Z77X-UD5H

Graphics: NVIDIA GeForce GTX 780 (EVGA)

Storage: Three 1TB Samsung SSD 840 EVO’s
Optical Drives: Blu-ray Burner

Audio: Onboard High Definition Audio & USB 7.1 Dolby Kingston HyperX Headset

How to fix game crashes in Windows 10

• Games keep crashing in Windows 10 for many reasons, such as an outdated driver or other software interference.
• To fix this error, you should check your antivirus settings or the Windows built-in security solution.
• When all games are crashing on your PC, make sure to test your computer hardware.
• Also, you should verify the additional settings you may have done for the GPU.

1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
2. Click Start Scan to find Windows issues that could be causing PC problems.
3. Click Repair All to fix issues affecting your computer’s security and performance

• Restoro has been downloaded by 0 readers this month.

There are millions of gamers on Windows platform, and since most users have updated to Windows 10, it’s safe to say that Windows 10 is currently the most popular gaming system.

Many of us enjoy playing video games on our PC, but some users reported that games crash on Windows 10. Here are some annoying problems reported:

• Games crashing to desktop – If you’re having this error, the problem might be your game’s configuration; try changing the game’s settings and check if that solves the problem
• All games crashing – Some users reported that all games crash on their Windows 10 PC; this can be a big problem, but you should be able to fix it by using one of our solutions
• Steam games crash Windows 10 – Almost all gamers use Steam, but several users reported that Steam games crash on their PC; to fix this problem, be sure to verify the game cache of your Steam games
• Old games crash Windows 10 – According to users, it seems that older games crash on Windows 10; if you’re having the same problem, you might be able to fix it by running the games in compatibility mode
• Windows 10 crash when playing games – If you’re having this problem, the issue might be related to your display drivers; simply reinstall or update your drivers and check if that solves the problem
• Games crash Windows 10 randomly – If games crash randomly on Windows 10, the issue might be your overclock settings; to fix the problem, remove overclock settings and check if that solves the issue
• Games crash on startup – Several users reported that they can’t play games because they keep crashing on startup; to fix the problem, you need to check and remove any third-party applications that might be interfering with your games

How can I fix game crashes in Windows 10?

1. Update your display drivers

Depending on what type of graphics card you’re using it’s always good to keep your drivers updated. To do so, you need to find the model of your graphics card and visit the manufacturer’s website.

If there are Windows 10 drivers available make sure that you download them, but if your manufacturer didn’t release Windows 10 drivers yet you can just download the latest drivers for Windows 8 instead.

All your drivers need to be updated, but doing it manually is time-consuming, so we recommend you to use a third-party solution to automatically update your drivers.

DriverFix

2. Check your antivirus

If games crash on your Windows 10 PC, the problem might be related to your antivirus.

Some antivirus tools can interfere with your games and cause this error to occur. However, you can fix the problem simply by checking your antivirus configuration.

First of all, look for Gaming Mode feature and enable it. Many antivirus applications have this feature, and by using it, you’ll ensure that your antivirus isn’t interfering in any way with your games.

If that doesn’t work, try adding the game’s directory to the exclusions list in your antivirus and check if that helps.

If the issue still persists, you might want to consider disabling your antivirus as a temporary fix. In last case scenario, you might have to uninstall your antivirus.

Many users reported issues with AVG antivirus, but other antivirus tools can also cause this problem to occur.

For the Norton users, we’ve got a dedicated guide on how to completely remove it from your PC. There’s a similar guide for McAffe users, as well.

Sometimes switching to a different antivirus software can fix the problem, and if you’re looking for a new antivirus, you might want to check our recommended solution.

The tool offers great security features and supports Gaming Mode, so it won’t interfere with your games in any way.

3. Update your Windows 10

If this is a Windows 10 issue, it’s always good to keep your Windows 10 up to date. This seems like a major problem, so it’s most likely that Microsoft will fix this issue with a next Windows 10 update.

If your drivers are updated as well as your Windows 10, in most cases that’s enough to fix any game crashes. If the problem persists, it will probably be fixed with newest Windows 10 update.

4. Run your games in window mode

As you probably know most games can be run in windowed or fullscreen mode, and if you experience crashes with your games on Windows 10 it doesn’t hurt to try running them in windowed mode.

To do this, you need to go to video settings in your game and find the option to run it in window mode.

Many games come with an application that allows you to set display settings before running the game, so you can try using them as well if you can’t start your game.

If you’re interested in how to solve game issues in fullscreen mode, check out this useful guide.