Как написать в техподдержку Windows 10: служба технической помощи легко и быстро

Узнайте, как написать в техподдержку Windows 10, чтобы получить профессиональную помощь от сотрудников компании Microsoft, используя наше пошаговое руководство с изображениями и пояснениями.

Техническая поддержка Windows 10 постоянно совершенствуется и в 2020-м году выглядит уже совершенно не так, как три года назад.

Постоянное изменение и внедрение новых функций в программную среду операционной системы Microsoft потребовало бы колоссальных усилий для обучения большого количества сотрудников техподдержки «Виндовс 10». В этой связи инженеры-разработчики адаптировали имеющийся в их распоряжении искусственный интеллект. Однако его возможности сильно ограничены за пределами англоязычных стран. Но есть хитрости, о которых вам следовало бы знать.

Как получить профессиональную техподдержку в Windows 10?

У вас есть несколько способов практически мгновенно решить возникшую проблему. Мы структурировали существующие варианты действий так, чтобы можно было достичь решения шаг за шагом. В последних этапах мы рассмотрим способы личного письменного обращения.

I. Используйте инструмент исправления проблем

1. Нажмите кнопку «Поиск»
2. Введите в строку поиска: «Исправление проблем»
3. Из появившегося списка выберите функцию Панели Управления «Исправление проблем с компьютером»
4. При обнаруженных неисправностях система предложит варианты их исправления

II. Задействуйте официальную справку Windows

1. Перейдите на сайт Microsoft Support (техническая поддержка Windows 10)
2. Выберите вкладку с областью, в которой ваша система испытывает проблемы
3. Найдите подходящую инструкцию для решения
4. По всем остальным продуктам Microsoft обратитесь в центральную техподдержку

III. Чат с виртуальным ассистентом техподдержки Windows 10 на русском

Существует ещё вариант обращения к виртуальному помощнику через чат. Это специализированный чат-бот, который ищет для вас информацию в официальной онлайн-справке, на форуме Microsoft Community и в базе знаний Microsoft. При каких-либо проблемах или препятствиях, помощник предложит перейти к общению с живым человеком.

1. Перейдите на страницу чата с русскоязычным виртуальным ассистентом
2. Задайте интересующий вас вопрос
3. Если несколько раз ответить, что проблема не решена, то помощник предложит помощь живого «саппорта»

IV. Виртуальный ассистент с искусственным интеллектом Cortana

В составе оригинальной англоязычной версии Windows 10 техподдержка построена на возможностях AI-системы Cortana от компании Microsoft. Однако на русском языке ассистент пока ещё недоступен . Если ваши знания английского позволяют задавать вопросы и искать решение, то можете воспользоваться этим средством. В ином случае лучше сразу попросить ассистента вызвать чат со специалистом (правда, не факт, что русскоязычный саппорт найдётся быстро).

1. Выберите «Поиск» в панели задач
2. Введите «Help» в поисковую строку и запустите приложение «Get Help»
3. Опишите на английском языке вашу проблему (русский язык ассистент пока не понимает)
4. В зависимости от контекста описанной проблемы, ассистент будет подбирать наиболее релевантные решения
5. Если вы много раз ответите, что ассистент не помог, то будет предложено общение со специалистом вживую
6. Вы можете сразу же вызвать помощь живого человека — напишите два раза подряд в чат: «Talk to an Agent»

How to Find Windows 10 Computer Specifications & Systems Requirements

Here’s an overview of how to find computer specification requirements, versions, and languages available for Windows 10.

Table of Contents

System requirements for installing Windows 10

These are the basic requirements for installing Windows 10 on a PC. If your device does not meet these requirements, you may not have the great experience intended with Windows 10 and might want to consider purchasing a new PC.

RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit

Hard drive size:

32GB or larger hard disk

Note: See below under “More information on hard drive space to install or update Windows 10” for more details.

Compatible with DirectX 9 or later with WDDM 1.0 driver

Display: 800×600 Internet Connection:

Internet connectivity is necessary to perform updates and to download and take advantage of some features. Windows 10 Pro in S mode, Windows 10 Pro Education in S mode, Windows 10 Education in S mode, and Windows 10 Enterprise in S mode require an internet connection during the initial device setup (Out of Box Experience or OOBE), as well as either a Microsoft account (MSA) or Azure Activity Directory (AAD) account. Switching a device out of Windows 10 in S mode also requires internet connectivity. Learn more about S mode here.

There may be additional requirements over time for updates, as well as requirements to turn on specific features within the OS.

Keeping Windows 10 up-to-date

Windows 10 is designed to deliver updates for the supported lifetime of the device. Two types of updates may be provided: quality updates and feature updates. Quality updates include both security and non-security updates and are typically targeted to be released once a month. Feature updates also include security and non-security fixes as well as new features to Windows 10 and are typically provided twice a year. Ensuring that your device receives these updates and is kept up-to-date is important for your device security. Windows 10 periodically checks for updates so you don’t have to. When an update is available—and sufficient free disk space is available on your device—it will be automatically installed. So that Windows 10 continues to stay updated, it’s important to ensure your device has sufficient free space. See additional applicable details in the following notes.

Important notes about updates:

• A device might not be able to receive updates if the device hardware is incompatible, if it lacks current drivers or sufficient available hard drive space, or if it’s otherwise outside of the Original Equipment Manufacturer’s (“OEM”) support period. Visit the Windows Lifecycle Fact Sheet or the Lifecycle FAQ for Windows products to learn more about the servicing timeline for each feature update.
  • Some of the disk space needed for installing updates is only temporarily required. Typically, ten days after installing an update, a disk cleanup will be automatically performed to delete copies of the older, unneeded Windows files and free up space again.
• Not all features in an update will work on all devices.
• An internet connection is required to perform updates and Internet access (ISP) fees might apply.
• If you need assistance installing an update, Windows 10 Update Assistant may be able to help.

More information on hard drive space requirements to install or update Windows 10

The size of the Windows operating system that comes with your device and the amount of space needed to download and install Windows updates, are highly variable as they depend on a variety of factors. Visit here to learn why. The factors that impact the amount of free hard drive space needed to take an update include: the versions of Windows previously installed on the machine, the amount of disk space available to reuse from Windows files, such as the virtual memory pagefile or hibernation file, which applications are installed on your device and how those applications store data. Starting with the May 2019 Update, the system requirements for hard drive size for clean installs of Windows 10 as well as new PCs changed to a minimum of 32GB. The 32GB or larger drive requirement is set to leave space for users to install apps and to keep data on the device. Installing Windows or updating from a previous version of Windows on devices with less than 32GB storage will continue to work if the device has enough free space available. When updating, Windows will attempt to automatically free up enough hard drive space and guide you through freeing up even more if the automatic cleanup is not sufficient. You can also take steps to free up space on your own. For more information, see Free up space to install the latest Windows 10 update or visit the related FAQ.

Feature-specific requirements for Windows 10

In addition to the requirements above that are needed to run Windows, some features have additional requirements. In some cases, features included with updated versions of Windows 10 will be best experienced with newer processors. For specific hardware support please refer to your Original Equipment Manufacturer (OEM). Below are some additional details regarding requirements for key features:

• BitLocker Drive Encryption (available with Windows 10 Pro or Windows 10 Enterprise only) requires a Trusted Platform Module (TPM) 1.2 or higher and Trusted Computing Group (TCG)-compliant BIOS or UEFI. BitLocker can be used on devices without TPM, but you will need to save a startup key on a removable device such as a USB flash drive. TPM 2.0 and InstantGo support is required when you want to automatically encrypt the local drive when joining a device to Azure Active Directory (AAD). Check with your PC manufacturer to confirm if your device supports the correct TPM version and InstantGo for the scenario you want to enable.
• BitLocker To Go requires a USB flash drive (available in Windows 10 Pro and Windows 10 Enterprise only).
• Client Hyper-V requires a 64-bit system with second level address translation (SLAT) capabilities and additional 2 GB of RAM (available in Windows 10 Pro and Windows 10 Enterprise only).
• Cortana is only currently available on Windows 10 for the United States, United Kingdom, China, France, Italy, Germany, Brazil, Mexico, Japan, Canada, Spain, Australia and India.
• Microsoft account is required for some features.
• Miracast requires a display adapter which supports Windows Display Driver Model (WDDM) 1.3, and a Wi-Fi adapter that supports Wi-Fi Direct.
• Movies & TV application is not available in all regions. For the most up-to-date list of regions, please go to the Movies & TV information page.
• Secure boot requires firmware that supports UEFI v2.3.1 Errata B and has the Microsoft Windows Certification Authority in the UEFI signature database.
• Skype is available only in select countries and regions. Calling to select countries and regions only. Excludes special, premium and non-geographic numbers. For details, visit the Office FAQ page.
• Snap: The number of applications that can be snapped will depend upon the minimum resolution for the application with a limit of two applications in Tablet mode and four applications in Desktop mode.
• Speech recognition will vary by device microphone. For a better speech experience, you will need a:
  • High fidelity microphone array
  • Hardware driver with microphone array geometry exposed
• Tablet mode is available on tablets and 2-in-1s with GPIO indicators or those that have a laptop and slate indicator will be able to be configured to enter «tablet mode» automatically.
• Touch: To use touch, you need a tablet or a monitor that supports multi-touch.
• Two-factor authentication requires the use of a PIN, Biometric (finger print reader or illuminated infrared camera), or a phone with Wi-Fi or Bluetooth capabilities.
• Windows Hello requires a camera configured for near infrared (IR) imaging or fingerprint reader for biometric authentication. Devices without biometric sensors can use Windows Hello with a PIN or a portable Microsoft compatible security key.
• Xbox application requires an Xbox Live account, which is not available in all regions. For the most up-to-date list of regions, please go to Xbox Live Countries and Regions website.
• Wi-Fi Direct Printing requires a Wi-Fi adapter that supports Wi-Fi Direct and a device that supports Wi-Fi Direct Printing.

Change or Add OEM Support Information in Windows 10

Windows 10 allows you to add, edit or remove OEM Support Information. It is special information which can be added by the hardware vendor to display his logo and name, PC model, support phone number, support URL and operating hours. This information is visible in the System -> About page in Settings and in System Properties in the classic Control Panel.

Here is an example of OEM Support Information set in Windows 10. In System Properties it looks as follows:

In Settings, it looks the same information except for the logo.

To Change or Add OEM Support Information in Windows 10, do the following.

Open Registry Editor and go to the following Registry key

If this key do not exist, then just create it.

Here you can create one of the following string values. Note: If you want to omit some portion of the information from the OEM Support Information text block, you can remove the appropriate parameter.

Manufacturer — this string value stores the vendor’s name. Specify the desired text you want see in the Manufacturer section.

Model — this string value stores the model of your PC.

SupportHours — this string value can be used to specify the support hours you want to be displayed.

SupportPhone — this string value specifies the OEM telephone number to call for support.

Note: The value data of SupportHours and SupportPhone is limited to 256 characters and shouldn’t be longer.

SupportURL — this string value stores a link to the vendor’s web site. It will be shown as the «online support» link.

Logo — the string value «Logo» should contain the full path to the BMP file which represents the logo of the PC vendor. The image should fit the following requirements.

• Dimensions: 120×120 pixels.
• Color depth: 32 bit.
• Format: *.BMP file.

Here you can download a sample Registry file which you can open with Notepad and customize according to your personal preferences.

You can save your time and use Winaero Tweaker instead. It comes with the following feature:

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About Sergey Tkachenko

Sergey Tkachenko is a software developer from Russia who started Winaero back in 2011. On this blog, Sergey is writing about everything connected to Microsoft, Windows and popular software. Follow him on Telegram, Twitter, and YouTube.

8 thoughts on “ Change or Add OEM Support Information in Windows 10 ”

Great addition to the System Screen.

How do I add SupportChat to the list

so that I can list my SKYPE contact

Unfortunately, it is not possible.
You can use it instead of the support phone, or after it
Type the support phone as follows:

This should work.

Hay alguna forma de poner el Logo OEM del fabricante en la nueva Version de Windows 20H2, Lo pregunto porque ya no viene la opcion de Propiedades del Sistema

Same question , I need to resolve it.

+1 Same question

Hi at all , i need to an update of our app.
Like user Iki i Have same question.

The oem logo in the new release of windows 20h2 , dont work.

It’s possible to know the correct path or reg line to enable this function.
thanks at all

The logo must be in 24-bit color on windows 20h2, just open your bmp image using paint -> save as -> choose 24-bit color