Обновление до новой версии Windows 10 на устройствах с некоторыми версиями драйверов для радиомодулей Realtek Bluetooth

Проблемы

Если вы пытаетесь установить обновление Windows 10 за ноябрь 2019 г. (Windows 10, версия 1909), обновления компонентов Windows 10 за май 2019 г. (Windows 10, версия 1903) или Windows 10 обновление за октябрь 2018 г. (Windows 10, версия 1809), может активироваться механизм блокировки установки обновлений и вы можете увидеть сообщение «Realtek Bluetooth: на вашем компьютере присутствует драйвер, неготовый для этой версии Windows 10. Доступна новая версия».

Windows 10 версии 1909 и Windows Server 10 версии 1903:

Windows 10, версия 1809:

Причина

Корпорация Майкрософт обнаружила проблемы с совместимостью с некоторыми версиями драйверов радиомодулей Bluetooth производства Realtek. Чтобы удалить эту защиту, необходимо выполнить обновление до версии драйвера 1.5.1012 или более поздней версии. Эта проблема затрагивает все предыдущие версии драйвера.

С целью обеспечения безопасности процесса обновления корпорация Майкрософт реализовала механизм блокировки установки обновлений до Windows 10 версии 1909 или Windows 10 версии 1903 на таких устройствах до обновления драйвера.

Дальнейшие действия

Сначала следует проверить наличие обновлений вручную. Инструкции см. в разделе Обновление Windows 10. Если вам предлагаются драйверы Realtek Bluetooth и они успешно установлены, вы можете обновить систему до Windows 10 версии 1909 или Windows 10 версии 1903. Выберите Проверить наличие обновлений еще раз: вам будет предложено установить обновление ожидаемым образом.

Если вам не предлагаются драйверы Realtek Bluetooth, необходимо вручную обновить драйверы. Это можно сделать, выполнив следующие действия.

Скачайте драйверы Realtek Bluetooth в предпочитаемую папку: Драйвер 1, Драйвер 2. Примечание. Мы рекомендуем скачать их в папку Документы.

Откройте проводник. Если на панели задач отсутствует значок проводника, выберите поле поиска, введите проводник и выберите его.

В проводнике перейдите в папку Документы или в папку, в которую были загружены драйверы.

Найдите и дважды щелкните или дважды коснитесь файла с именем 068de0d6-6ac2-473a-8cbd-bd449cd5c97c_942eec5828662eecc6b98cc2706658bf2433717c. cab.

Нажмите CTRL+ a на клавиатуре. Будут выбраны все файлы.

Щелкните правой кнопкой мыши или нажмите и удерживайте любой из файлов и выберите Извлечь.

Нажмите кнопку Создать папку и переименуйте ее в Realtek Bluetooth.

Нажмите кнопку Извлечь.

В проводнике нажмите кнопку Назад , чтобы перейти в папку, в которую были загружены драйверы.

Найдите и дважды щелкните или дважды коснитесь файла с именем f2748416-7753-49c6-9185-56f4986f490b_e98e0d664b7e874011b8e3752046ca61f3475295. cab.

Нажмите CTRL+ a на клавиатуре. Будут выбраны все файлы.

Щелкните правой кнопкой мыши или нажмите и удерживайте любой из файлов и выберите Извлечь.

Если вы в папке с именем Realtek Bluetooth, нажмите кнопку Создать папку и введите Realtek Bluetooth 2.

Нажмите кнопку Извлечь.

Введите диспетчер устройств в поле поиска на панели задач и щелкните элемент Диспетчер устройств.

Найдите и разверните узел Bluetooth.

Найдите устройство Realtek и щелкните его правой кнопкой мыши или нажмите и удерживайте его.

В контекстном меню выберите Обновить драйвер.

Нажмите кнопку Выполнить поиск драйверов на этом компьютере.

По умолчанию поиск выполняется в папке Документы. Если вы сохранили драйверы в ней, просто нажмите кнопку Далее. Если вы не сохранили драйверы в папку Документы, нажмите кнопку Обзор, найдите папку, в которую вы скачали драйверы, и нажмите кнопку ОК.

Теперь будут найдены и установлены обновленные драйверы. Дождитесь завершения операции и нажмите кнопку Закрыть.

После обновления драйверов радиомодулей Realtek Bluetooth radio механизм блокировки будет снят и вы сможете установить новую версию Windows 10.

Updating to a new version of Windows 10 on devices with some driver versions for Realtek Bluetooth radios

Symptoms

If you are trying to update to the Windows 10 November 2019 Update (Windows 10, version 1909), the Windows 10 May 2019 Feature Update (Windows 10, version 1903), or the Windows 10 October 2018 Update (Windows 10, version 1809), you may encounter an update compatibility hold and receive the message, «Realtek Bluetooth: Your PC has a driver or service that isn’t ready for this version of windows 10. A new version is avialable.»

Windows 10, version 1909 and Windows 10, version 1903:

Windows 10, version 1809:

Cause

Microsoft has identified compatibility issues with some driver versions for Bluetooth radios made by Realtek. You will need to update to driver version 1.5.1012 or later to remove this safeguard hold. Any earlier version of the driver is affected by this issue.

To safeguard your update experience, we have applied a compatibility hold on devices with affected driver versions for Realtek Bluetooth radios from installing Windows 10, version 1909 or Windows 10, version 1903 until the driver has been updated.

Next steps

You should first try manually checking for updates. For instructions, see Update Windows 10. If you are offered Realtek Bluetooth drivers and they install successfully, then you should now be able to update to Windows 10, version 1909 or Windows 10, version 1903. Select Check for Updates again, it should be offered and install as expected.

If you are not offered Realtek Bluetooth drivers, you will need to manually update the drivers. You can do this by using the following steps:

Download both of the Realtek Bluetooth radio drivers to your preferred folder: Driver 1, Driver 2. Note We recommend downloading them to your Documents folder.

Open File Explorer. If there is no file explorer icon in the task bar, select the search box and enter file explorer and select it.

Within File Explorer, go the Documents folder or the folder you downloaded the drivers to.

Find and double click or double tap on the file named 068de0d6-6ac2-473a-8cbd-bd449cd5c97c_942eec5828662eecc6b98cc2706658bf2433717c.cab

Select CTRL+ a on the keyboard. This should select all of the files

Right click or long press on any of the files and select Extract.

Select the New folder button and rename it Realtek Bluetooth.

Select the Extract button.

In File Explorer, select the back button to go to the location you downloaded the drivers into.

Find and double click or double tap on the file named f2748416-7753-49c6-9185-56f4986f490b_e98e0d664b7e874011b8e3752046ca61f3475295.cab

Select CTRL+ a on the keyboard. This should select all of the files

Right click or long press on any of the files and select Extract.

If you are in the folder named Realtek Bluetooth, then select the New folder button and type Realtek Bluetooth 2.

Select the Extract button.

In the search box on the taskbar, enter device manager, then select Device Manager.

Find Bluetooth and expand it.

Find the Realtek device and right-click or long press on it.

Select Update Driver from the context menu.

Select the Browse my computer for driver software button.

It should default to your Documents folder, if this is where you saved the drivers then just select the Next button. If you did not save the drivers to your Documents folder, select the Browse button and find the folder you downloaded the drivers to and select OK.

It should now find the updated drivers and install them. Wait for this to complete and select Close.

After you have updated your Realtek Bluetooth radio drivers, the safeguard hold should be removed and you should be able to install the newer version of Windows 10.

Realtek* Bluetooth UART Bus Driver for Windows® 10 for STCK1A32WFC

Automatically update your drivers

Identify your products and get driver and software updates for your Intel hardware.

Available Downloads

BT_Win10_32_1.0.98.50629.zip

Windows 10, 32-bit*

Detailed Description

Purpose

This download installs the Realtek* Bluetooth® UART bus driver version 1.0.98.50629 for Windows® 10 on the Intel® Compute Stick STCK1A32WFC.

Not sure if this is the right driver for your Intel Compute Stick?

Run Intel® Driver & Support Assistant to automatically detect driver updates.

This download is valid for the product(s) listed below.

Intel Software License Agreement

The terms of the software license agreement included with any software you download will control your use of the software.

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Devices with old Realtek Bluetooth radios will not be offered Windows 10 v1909

When trying to install Windows 10 Feature Update v1909. if you receive a message – What needs your attention – Realtek Bluetooth, Your PC has a driver or service that isn’t ready for this version of Windows 10 then know that Microsoft is aware of this and has suggested workarounds. The old device driver is not compatible, and hence Microsoft has decided to not offer the Feature Update to such systems that have old Realtek Bluetooth drivers installed.

Your PC has a driver or service that isn’t ready

Windows 10 v1909 happens to be the eighth major refresh since the original release. Following the announcement, users were excited and getting ready for installing the update. However, the new issue encountered has stopped users from experiencing the benefits of the update.

1] What causes Realtek Bluetooth radios compatibility issues?

Microsoft found that some driver versions for Bluetooth radios made by Realtek were causing the compatibility issues. As such, the company advised Windows users to update to driver version 1.5.1012 or later to remove this safeguard hold.

Any version of the driver, earlier than this installed on your PC would stop users from proceeding forward and successfully installing the update.

REALTEK Bluetooth is a program developed by Realtek Semiconductor. When installed and setup, the driver adds a context menu handler to the Windows shell in order to provide quick access to the program. Besides this, it also defines an auto-start registry entry which makes this program run on each Windows boot for all user logins.

2] How to fix Realtek Bluetooth radios compatibility issues?

Firstly, to safeguard Windows 10 update experience, Microsoft has applied a compatibility hold on devices with affected driver versions for Realtek Bluetooth radios. In a way, Microsoft has simply postponed the update for affected users, until the driver has been updated.

If you receive this message for any driver, you can manually download and update the concerned drivers and once you have done that, install the Update.

If you have upgraded your Realtek Bluetooth Videos to the latest specified version and installed them successfully, then then you can manually check for updates.

For doing so, go to Start > Settings > Update and Settings > Check for Updates. If it is available, install it as expected.

If not, you will need to manually download and update the drivers. Refer to the instructions given below.

1. Go to the official page of Realtek Bluetooth radio drivers and download both Realtek Bluetooth radio drivers
2. When done, open File Explorer.
3. Find and double click or double tap on the file 068de0d6-6ac2-473a-8cbd-bd449cd5c97c_942eec5828662eecc6b98cc2706658bf2433717c.cab
4. Proceeding further, select all of the files.
5. Next, right-click and select ‘Extract’.
6. Select the ‘New’ folder button and rename it ‘Realtek Bluetooth’.
7. Hit the ‘Extract’ button.
8. In File Explorer, select the ‘back’ button to go to the location you downloaded the drivers into.
9. Find and double click or double tap on the file named f2748416-7753-49c6-9185-56f4986f490b_e98e0d664b7e874011b8e3752046ca61f3475295.cab
10. When done, again, select all the files and right-click and choose ‘Extract’ option.
11. If you are in the folder named Realtek Bluetooth, then select the ‘New folder’ button and type Realtek Bluetooth 2.
12. Select the ‘Extract’ button.
13. Now, go to the search box on the taskbar, type device manager to open it.
14. There, find ‘Bluetooth’ and expand it.
15. Locate the Realtek device and right-click on it.
16. From the list of options displayed, choose ‘Update Driver’.
17. Select the ‘Browse my computer’ for the driver software button.
18. Go to the folder where you saved the driver and click the ‘Next’ button.
19. When done, select ‘OK’.
20. The action when confirmed, should search for the updated drivers and install them. Wait for the process to be completed and select ‘Close’.

Once, you have updated your Realtek Bluetooth radio drivers, the hold placed by Microsoft should be removed and you should be able to install the newer version of Windows 10.

Date: November 17, 2019 Tags: Drivers, Upgrade